H&M Reviews | Glassdoor.co.uk

H&M Reviews

Updated 20 March 2019
2,268 reviews

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3.4
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
148 Ratings

Employee Reviews

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Pros
  • "Work life balance betterWork life balance betterWork life balance better" (in 89 reviews)

  • "Great benefits work life balance" (in 235 reviews)

Cons
  • "Management has to have open availability so work/life balance is very difficult" (in 136 reviews)

  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team" (in 180 reviews)

More Pros and Cons

  1. "SALS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Stratford, London, England
    Current Employee - Sales in Stratford, London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time

    Pros

    I always humble when it coming to answer this kind of question. I love to meets & interact with people. The most reason is that my passion in customer service make me apply for a job at H&M. The company itself need people who can interact, communicate & can handle customer complaints. Especially when it comes to the operation side.

    Cons

    Every store different, nice job except for:
    VERY hierarchical environment
    Unrealistic deadlines and targets
    Push people to relocate/progress than let them decide
    Got lots of angry customers about sizing...
    Managers and store managers volunteered sales advisors to do/attend things they didn't want to

    Advice to Management

    how much do h&m pay per hour

    H&M Response

    27 Nov 2018 – Employee Relations Responsible

    Thanks for leaving a review with us! We're always happy to hear from our colleagues - your feedback helps us identify how we can keep on improving the way we do things.
    Its great to hear that you... More


  2. "Great job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Bath, England
    Current Employee - Sales Assistant in Bath, England
    Recommends

    I have been working at H&M part-time (More than 3 years)

    Pros

    The company is brilliant for part time work, whilst studying full time.
    It's the type of job where you leave the stress at work.
    The pay is good for retail.

    Cons

    Wage differs dependant on age.
    Smaller stores are left behind and not cared about.
    There aren't many staff incentives.

  3. "Friendly and forward thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Edinburgh, Scotland
    Current Employee - Team Leader in Edinburgh, Scotland
    Recommends
    Positive Outlook

    I have been working at H&M full-time (Less than a year)

    Pros

    Really friendly team, always happy to help and answer questions. Fantastic location and environment. Really exciting business that's expanding and growing, exciting times ahead

    Cons

    None to report so far :)


  4. "pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Leeds, England
    Current Employee - Sales Associate in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M full-time (Less than a year)

    Pros

    flexible with days off and holidays, management easy to talk to, never bored, discount, staff amazing

    Cons

    lack of communication, can feel messed around

    Advice to Management

    be upfront with staff


  5. "Visual Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Luton, East of England, England
    Current Employee - Visual Merchandiser in Luton, East of England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at H&M full-time (Less than a year)

    Pros

    The Ability to progress is easy

    Cons

    Some of the hours Retail requires


  6. "H&M is great, but they limit certain opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at H&M full-time (More than 5 years)

    Pros

    Overall, good progression opportunities. Creative and team spirit.

    Cons

    If you want to grow, you need to push it. From the beginning. After a while, you need to be friends of certain people to get certain places. Pay also depends on it.

    Advice to Management

    1. Stop favoring - some people work really hard and get 20-30% less salary than others, who have been put into their positions by certain managers they have a good relationship with.
    2. And a MAJOR one - if a person has done undergrad and even masters studies, is an excellent performer on their annual dialogues, it shouldn't be a requirement that they still need to grow by traditional growth ladder (team leader - DM - ASM - SM - area office). People have studied years of knowledge of business/management/etc. If it would be an external candidate, they would be able to apply straight to Area or Head Office roles.


  7. "sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than 3 years)

    Pros

    25% staff discount, flexible shifts

    Cons

    late closings consisting of unwanted overtime and understaffed

  8. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Harrow, England
    Current Employee - Sales Assistant in Harrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    I have really good coworkers and managers who are understanding and rational.

    Cons

    I did not like the timing of my job


  9. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker in London, England
    Former Employee - Stocker in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    good environment, good people and good products

    Cons

    bad hours, time table, salary


  10. "Great place to work, sad it ended on a sour note"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Edinburgh, Scotland
    Former Employee - Part-time Sales Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (More than a year)

    Pros

    - Your team
    - Christmas work party
    - Overtime at time and half
    - Discount
    - Gain lots of experience in a very fast pace environment
    - No uniform and can wear your style
    - Paid every 2 weeks

    Cons

    Didn't consider I was in full-time education towards the end, was the reason why I handed in my notice after a year. Stressful when extremely busy. Boring when really quiet