H&M Reviews | Glassdoor.co.uk

H&M Reviews

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Found 370 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
78%
Approve of CEO
H&M CEO Karl-Johan Persson
Karl-Johan Persson
156 Ratings
Pros
  • "Great benefits work life balance(in 243 reviews)

  • "H&M is a wonderful employer generally speaking because they allow you to express yourself and they care about their employees(in 224 reviews)

Cons
  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team(in 180 reviews)

  • "Work life balance is not a priority(in 147 reviews)

More Pros and Cons
  1. Featured Review

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland
    Recommends

    I have been working at H&M part-time for more than 2 years

    Pros

    Good team environment Friendly workplace Understanding managers Different range of shift patterns Great company culture and values

    Cons

    Can't think of many cons

    H&M2018-09-05

    H&M Response

    September 19, 2018Employee Relations Responsible

    Thank you for taking the time to write a review! We appreciate you mentioning our incredible team members. We are proud to have committed team members who inspire innovation each day. In addition to working hard, our team members truly care about and support one another. As we ...

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  2. "Working with H&M it's very nice"

    StarStarStarStarStar
      Current Employee - Sales Advisor in Putney, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at H&M full-time for more than a year

      Pros

      They understand every problem I came with and trying to help me Everyone it's smiling and encourage you Program it's flexible

      Cons

      The break it's unpaid Sometime you can't take your brake

      H&M2019-04-09
    • "want a job at H&M?"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Advisor in Manchester, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at H&M part-time for more than 2 years

      Pros

      Friendly staff, good pay and good discounts

      Cons

      Management needs improvement, little career progression, management can be favourable

      Advice to Management

      RE-train on people management

      H&M2019-05-21
    • "Good call centre to work in"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Sales Advisor in Edinburgh, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at H&M full-time for more than a year

      Pros

      Great culture, well paid with good progression options for entry level call centre work.

      Cons

      Occasional marketing oopsies led to uncomfortable conversations with customers.

      Advice to Management

      N/A

      H&M2019-05-15
    • "sales assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales in Bexleyheath, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at H&M full-time for more than a year

      Pros

      20 % discount in store

      Cons

      delivery shifts are very early which can be a problem if you don't live close

      H&M2019-05-11
    • "Great if your young and trying to make money"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in London, England
      Recommends

      I worked at H&M part-time for more than a year

      Pros

      Easy to learn the ropes, you build a great relationship with colleagues, fun and friendly, theres always an event to look forward to, get free treats sometimes, great for teens.

      Cons

      Long hours, always on feet, not enough money for what you do

      Advice to Management

      Be nice.

      H&M2019-05-11
    • "Meh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Advisor in London, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at H&M part-time for more than a year

      Pros

      25% off any clothes/items you want

      Cons

      - If you’re working upstairs in the children’s/men’s department majority of the time you will be closing by yourself when they have at least 4 people closing the women’s department which is unfair - On your feet for 4 hours with no break can leave you drained at the end of the day

      Advice to Management

      Hire more people to cover all departments instead of relying on one person to tidy majority of upstairs because it can cause some frustration towards certain staff & then they act out

      H&M2019-05-18
    • "Decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Advisor in London, England
      Doesn't Recommend

      I worked at H&M full-time for more than 2 years

      Pros

      Holiday is decent and there is sick pay, staff discount is 25% and you're given a lot of responsibility.

      Cons

      If you want to go further up the chain in terms of becoming a manager, you have to win popularity contests. Hard when you're blunt and tend not to get involved in drama or gossip. Management will always put staff last, higher ranks and customers come first in the company, its hard for people who have disorders and mental health issues as the care and support simply isn't there. When full time, you make a commitment to...

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      Advice to Management

      Offer more support, care and better treatment towards staff, they are the workforce.

      H&M2019-05-17
    • "Hm"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Advisor in Wandsworth, England
      Doesn't Recommend
      Positive Outlook

      I have been working at H&M part-time for more than 2 years

      Pros

      Discounts Chance to increase your knowledge of fashion

      Cons

      Fast paced Poor management Kick off meetings Retail

      H&M2019-05-17
    • "Sales Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Advisor in Blackburn, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at H&M full-time for more than a year

      Pros

      Employee benefits staff discount, employee of the month (when communicated), plenty of holidays, more for managers. Encouraged to dress your personality some uniform guidelines but for the most part you can wear your own clothes it helps you feel more confident. Some hard working sales and some managers they are supportive and if it wasn’t for them I would not have stayed. I genuinely miss them.

      Cons

      Lack of leadership from store manager. Hard workers are not appreciated and lazy ones don’t care. It’s a vicious cycle. When things are communicated they are not followed up with. Sometimes rotas are not put up at all and have to ask for them. Last minute changes lead to staff coming in when there shifts are changed sometimes to holiday. This leads to a lack of work/life balance. Very little inspiration within...

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      Advice to Management

      Store manager lead by example. Start by appreciating hard workers and being pro active with lazy ones. Please understand if lazy staff get away with it once they will do it again. Plan better so that the store can run smoothly and the staff are less stressed. Communicate clearly set realistic expectations support staff and set the tone for the whole store. Some staff and some managers are hard working and supportive...

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      H&M2019-05-13
    Found 370 reviews