H&M Reviews | Glassdoor.co.uk

H&M Reviews

Updated 19 January 2019
2,181 reviews

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3.4
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
142 Ratings

Employee Reviews

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Pros
  • "Work life balance betterWork life balance betterWork life balance better" (in 85 reviews)

  • "Great benefits work life balance" (in 232 reviews)

Cons
  • "Work life balance isn't always ideal but I feel compensated for that" (in 133 reviews)

  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team" (in 180 reviews)

More Pros and Cons

  1. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in London, England
    Former Employee - Part-time Sales Advisor in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Relaxed environment, easy going management, good co-workers

    Cons

    May have less staff than there should be however this seems to be standard in retail


  2. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Company atmosphere
    Further training on Sunday evenings with a lot of games and fun involved
    -

    Cons

    My manager changed four times within six months and therefore, it was difficult to build a relationship and receive the support to grow.

  3. "Good pay and employer perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Uxbridge, England
    Former Employee - Sales Assistant in Uxbridge, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    - nice employee perks
    - fair pay

    Cons

    - can get lonely
    - rushed to meet deadlines

    Advice to Management

    Listen when employees ask to adjust the hour contracts


  4. "Department Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Manchester, England
    Former Employee - Department Manager in Manchester, England
    Recommends
    Neutral Outlook

    I worked at H&M full-time (More than 3 years)

    Pros

    Working with a team can be very rewarding

    Cons

    Very long hours, not paid overtime, pay does not reflect the amount of work you do


  5. "H&M Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Sheffield, England
    Current Employee - Retail Sales Associate in Sheffield, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    You’re entitled to a pension. You get 25% off. Breaks when you work over 7 hours are 1 hour and a 20 minute break

    Cons

    Payroll muck you about a lot and frequently.


  6. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Uxbridge, England
    Current Employee - Part-time Sales Advisor in Uxbridge, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    discount, location, colleagues and work load

    Cons

    management, training, work ethics.

    Advice to Management

    Develop leadership and people management skills


  7. Helpful (3)

    "Visual Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in London, England
    Current Employee - Visual Merchandiser in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time

    Pros

    Lunch and tea breaks, Good friendly staff.

    Cons

    Really bad work and home life balance, they do NOT appreciate the effort you put into your work, just expect you to work like a robot, big divide between floor managers and visual merchandisers even though they are meant to be on the same level managementwise. Floor managers are aloud to sit in their office and do nothing while visual merchandisers cant even go into theirs to even do minor tasks without being told to get back on the shop floor. Visual Merchandisers are expected to now be in every other weekend to do a floor managers job with no pay rise and have no opinion. Progression is non existant unless you have a certain type of personality (even if it means being fake) and are friends with the right people in the right places. If you are not the type of person to be fake then you will keep getting false promises about opportunities that never lead anywhere.
    Overall I think H&M is a draining, demoralising, demotivating and horrible company to work for they only care about money, management dont have a clue what they are doing they have poor planning and communication skills and only seem to rush around and do things when we get store visits to pretend as if everything is perfect.
    Chances of getting any kind of bonus is always slim to nothing because the targets are unrealistic.

    Advice to Management

    Treat all of your management team and Sales advisors like equals, not just numbers. Be consistant in the training you provide you hire alot of new people and do not train them properly then wonder why the standards drop and blame everyone else for it. Dont expect your staff to follow the values if you dont lead by example and also give the right people credit for the hard work that they do.
    Senior management need to value their staff ALOT more.

  8. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook

    I have been working at H&M part-time (Less than a year)

    Pros

    Flexibility
    Proximity to the area where i live
    Nice work environment

    Cons

    The salary is not high

    Advice to Management

    To increase the salary


  9. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Norwich, England
    Former Employee - Sales Assistant in Norwich, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Great discounts on clothes and willingness to give more hours to those willing. It also had a heavy rotation of roles, so you didn't get too bored. Better environmental drive than most large retailers eg Conscious range, textile recycling

    Cons

    It would get very messy, and sizing was always all over the place.

    Advice to Management

    Be more flexible with shift when it comes to part time workers - especially uni students.


  10. "Amazing place to work, different backgrounds and extremely flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    Staff discount
    Make a lot of friend
    Extra discount on sales etc

    Cons

    Have to be on your feet all day.
    Not many cons, I love working here

    Advice to Management

    Organisation is vital, everyone’s organised but there’s days extra organisation is needed.

    H&M Response

    27 Nov 2018 – Employee Relations Responsible

    Thank you for your review! Its great to hear that you love working at H&M - we agree there is so much to love not least our amzing teams and as you rightly say, having 25 % of within our 8 brands is... More