H&M Reviews | Glassdoor.co.uk

H&M Reviews

Updated 19 November 2018
317 reviews

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UK - All CitiesFull-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
135 Ratings

317 Employee Reviews

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Pros
  • "Work life balance betterWork life balance betterWork life balance better" (in 82 reviews)

  • "Great benefits/employee discounts" (in 228 reviews)

Cons
  • "Work life balance isn't always ideal but I feel compensated for that" (in 128 reviews)

  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team" (in 180 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland
    Current Employee - Sales Advisor in Glasgow, Scotland
    Recommends

    I have been working at H&M part-time (More than a year)

    Pros

    Good team environment
    Friendly workplace
    Understanding managers
    Different range of shift patterns
    Great company culture and values

    Cons

    Can't think of many cons

    H&M Response

    19 Sep 2018 – Employee Relations Responsible

    Thank you for taking the time to write a review!
    We appreciate you mentioning our incredible team members. We are proud to have committed team members who inspire innovation each day. In addition to... More


  2. "SALS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Stratford, London, England
    Current Employee - Sales in Stratford, London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time

    Pros

    I always humble when it coming to answer this kind of question. I love to meets & interact with people. The most reason is that my passion in customer service make me apply for a job at H&M. The company itself need people who can interact, communicate & can handle customer complaints. Especially when it comes to the operation side.

    Cons

    Every store different, nice job except for:
    VERY hierarchical environment
    Unrealistic deadlines and targets
    Push people to relocate/progress than let them decide
    Got lots of angry customers about sizing...
    Managers and store managers volunteered sales advisors to do/attend things they didn't want to

    Advice to Management

    how much do h&m pay per hour

  3. "Good interview process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    Friendly staff
    Good shift hours
    High street brand

    Cons

    Nothing that I can think off


  4. "Sales assiant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    Nice people
    Always work there
    Good hours
    Good pay

    Cons

    Hours can be inconvient

    Advice to Management

    Keep it up


  5. "Happy new employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Walton-on-Thames, England
    Current Employee - Sales Advisor in Walton-on-Thames, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    Your team work deliverey in store Is always aimed to not only please customers but to also encourage each other throughout work x

    Cons

    Nothing yet .... I am still learning as I go through my experience with H & M I am sure I will have more advice then just cons 🤣

    Advice to Management

    I have the most enthusiastic manager so 👍🏾, just think they could possibly need more help then just a cashier manager so they could take turns to enjoy the shop floor x


  6. "Badly run but stress free"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at H&M full-time (More than a year)

    Pros

    No stress. Very relaxed.

    Cons

    Badly run. Very cleeky. Certain groups are prejudged. Shifts arent great.

    Advice to Management

    Benchmark with other companies.


  7. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Kensington, England
    Current Employee - Sales Advisor in Kensington, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    25% discount
    Sometimes you can get 50%

    Cons

    Incompetent management.
    Head office is nose up
    They don’t care about staff, make them to work long hours when they need. But if someone wants to get extrahours is hard to get if you are in not good relationship with the mangement.
    It’s a lot of discrimination .. in one of the store the store manager is employing only italian and spanish people and promoting only this 2 nationalities.

    Advice to Management

    Don’t keep the staff more than 4 hours without break, this is not normal.
    Don’t promote only one sort of staff, but that one wich is really talented and deserves.

  8. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Slough, Berkshire, South East England, England
    Former Employee - Sales Associate in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M part-time (More than 3 years)

    Pros

    Team work
    Motivated
    Caring
    Good pay

    Cons

    Too much stock
    Customers
    Loud
    Nice

    Advice to Management

    None

    H&M Response

    22 Oct 2018 – Employee Relations Responsible

    Thank you for writing a review!
    We appreciate you mentioning our incredible team members. We are proud to have committed team members who inspire innovation each day. In addition to working hard... More


  9. "Shop assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Assistant in London, England
    Former Employee - Shop Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Everything was really good I thought

    Cons

    Nothing was bad really, I enjoyed it

    H&M Response

    22 Oct 2018 – Employee Relations Responsible

    Thank you for taking the time to leave a review!
    I am glad that you enjoyed your time working at H&M.
    Thank you so much for sharing your experience on Glassdoor! We wish you the best for the future.... More


  10. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Bristol, England
    Current Employee - Part-time Sales Advisor in Bristol, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    Adjustable work schedule to your availability. Great discounts.

    Cons

    Inconsistent hours (change every week).

    H&M Response

    22 Oct 2018 – Employee Relations Responsible

    Thank you for taking the time to write a review!
    It is great to hear that your store is flexible round your schedule - a work life balance is so important to us at H&M, if your happy we are happy... More


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