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H&M Reviews

Updated 17 October 2017
2,819 reviews

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3.5
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
1,121 Ratings

2,819 Employee Reviews

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Pros
  • H&M has really good benefits for full-time retail employees (in 203 reviews)

  • Great pay great benefits vacation sick time (in 184 reviews)

Cons
  • Slightly lacking of work-life balance (in 94 reviews)

  • I wish I could work in H&M for ever (in 159 reviews)

More Pros and Cons

  1. Featured Review

    "H&M"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (More than 5 years)

    Pros

    The company takes great care of their staff and you feel part of a team. There are good benefits and often extra staff offers and discounts.

    Cons

    Sometimes you may be unsure of what time your shift will end. The busier the day, the messier the store, the longer you must stay to clean up!

    Advice to Management

    To ensure the smooth running of the working day and the happiness of the staff - plan accordingly so that people can leave on time.


  2. "Great Comoany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Teesside County Borough, England
    Current Employee - Department Manager in Teesside County Borough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (Less than a year)

    Pros

    Believe in staff
    Quick Progression
    Good staff discount

    Cons

    Not great pay for what’s involved in the job
    Lots of gossip within the company
    Sometimes not always fully professional

    Advice to Management

    Review pay
    Work really well with staff however
    Sometimes back office managers when should be leading by example.


  3. "Good experience so far, really enjoying working there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Assistant in Colchester, England
    Current Employee - Retail Sales Assistant in Colchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    25% staff discount
    Good hours
    Long lunch break
    Good training
    Friendly staff
    Flexible shifts available
    Sick pay after 6 months

    Cons

    On your feet a lot but just like any other retail job
    Can swap shifts without being informed
    Nothing else


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  5. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor - Full Time in Windsor, South West England, England
    Former Employee - Sales Advisor - Full Time in Windsor, South West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M full-time (More than a year)

    Pros

    easy-going and friendly environment, they accepted me straight away as a part of their team and appreciated my effort

    Cons

    sometimes management was a bit unprofessional and not taking the job serious enough, felt a lot of times like the staff were doing some work instead of them

    Advice to Management

    keep up the good work but maybe some managers should do more "managing"


  6. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    Good benefits package with almost 30 benefits

    Cons

    Little work life balance and long days


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in London, England
    Current Employee - Department Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than 3 years)

    Pros

    Team work
    Competitive pay
    Incentives (money that goes in your account not just gift cards)
    Good spirits
    Good values

    Cons

    Late and long shift patterns. Not as good life/work balance. Sometimes expectations are too high.

    Advice to Management

    Be more open and honest and invest time to plan properly ..let the sales advisors cover the floor so things get done.


  8. "Long term career prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Aberdeen, Scotland
    Current Employee - Store Manager in Aberdeen, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than 3 years)

    Pros

    Progression is there if you work hard

    Cons

    Work life balance can be tricky with weekends and holidays being busiest time

    Advice to Management

    Follow up with store managers in larger stores more


  9. "customer service"

    StarStarStarStarStar
    Current Employee - Customer Service in Oxford, England
    Current Employee - Customer Service in Oxford, England

    I have been working at H&M part-time (More than 10 years)

    Pros

    I love clothes and fashion. Advising customers and make them feel good in the shop is a priority.

    Cons

    To me there is no downside.

    Advice to Management

    Attract customers to the shop with a smile .


  10. "Not very good experience management have no manners or respect for colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Birmingham, England
    Former Employee - Store Manager in Birmingham, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at H&M full-time (More than a year)

    Pros

    Staff discount straight away
    Some nice clothes
    Good competitions
    Sales are good discount

    Cons

    When salary paid as a manager you can work up to 60 hrs per week no time back and don't dare ask for it. Managers have favourites and try to intimidate you. Worst experience I've ever had

    Advice to Management

    Fairness
    Family friendly parents with kids matter
    Opportunities for all not just your favourites
    Recognise what people do


  11. "Can't wait"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in London, England
    Current Employee - Part-time Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    Can't wait to start working alongside my colleagues. The employees give out a good vibe and I somehow always end up smiling when I pass through the doors.

    Cons

    Nothing I've experienced has been bad, can't wait to get stuck in and show what I've got. Only con for me would be to get to where the store is sometimes the traffic is ridiculous


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