H&R Block Customer Service Professional Reviews | Glassdoor.co.uk

H&R Block Customer Service Professional Reviews

Updated Sep 7, 2019

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4.1
87%
Recommend to a Friend
100%
Approve of CEO
H&R Block CEO Jeffrey J. Jones II
Jeffrey J. Jones II
4 Ratings
  1. "It was a sense of accomplishment to learn the SOP in such a short period of time."

    StarStarStarStarStar
    • Career Opportunities
    Former Contractor - Customer Service Professional in Oak Lawn, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at H&R Block for less than a year

    Pros

    The team in this office were very helpful and supportive of each other

    Cons

    Not enough phone line extensions for everyone in office to use when working on call back projects.

    Advice to Management

    Show more appreciation with regular incentives for their CSPs to compensate for low salary.

    H&R Block2019-09-07
  2. "Good Place to Work"

    StarStarStarStarStar
    Former Employee - Customer Service Professional 
    Recommends

    I worked at H&R Block part-time for less than a year

    Pros

    Customer service experience, professional tax pros who share their knowledge

    Cons

    There should be an increase in the hourly pay.

    H&R Block2019-08-27
  3. "Takes a special person who enjoys this job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Buford, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&R Block part-time for more than 3 years

    Pros

    The Tax Pros are the reason I have just completed my 4th year. The company is strong .

    Cons

    The salary needs to be increased

    Advice to Management

    In the off season be more aggressive in your marketing B2B.

    H&R Block2019-05-27
  4. "Love working at H&R Block"

    StarStarStarStarStar
    Current Employee - Customer Service Professional 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block part-time for less than a year

    Pros

    Great group of professionals

    Cons

    None that I have experienced

    Advice to Management

    Keep up the good work

    H&R Block2019-02-22
  5. Helpful (1)

    "Love working at H&R"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Professional in San Jose, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at H&R Block part-time for more than 3 years

    Pros

    The people that I work with in the office are awesome

    Cons

    That this job is only Seasonal

    Advice to Management

    They should listen to the needs of the CSP and Tax Professionals more. They are the ones that are in the office all the time and talk to the clients.

    H&R Block2019-02-17
  6. "Customer Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Service Professional in Hamilton, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block for less than a year

    Pros

    Friendly co-workers, flexible time, good managment

    Cons

    little time for lunch, little advancement in career

    H&R Block2019-02-21
  7. Helpful (1)

    "Better opportunities elsewhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Professional in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at H&R Block for less than a year

    Pros

    Flexibility And that is it.

    Cons

    Minimum Wage with no possibility of promotion or payroll raise.

    Advice to Management

    Do not treat your long term employees like they are dispensable.

    H&R Block2019-01-13
  8. "Customer service professional"

    StarStarStarStarStar
    Customer Service Professional in Bristol, CT

    I worked at H&R Block for less than a year

    Pros

    I got paid a paycheck

    Cons

    I have no cons currently

    H&R Block2018-08-13
  9. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Professional 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at H&R Block for less than a year

    Pros

    If you want to work seasonally and like to talk to people it's ok

    Cons

    Very little training on what you'll actually do on the job. Working with customers during tax time, high stress. Spending every day making tons of sales calls.

    H&R Block2018-04-26
  10. Helpful (1)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Professional in Fort Bragg, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at H&R Block part-time

    Pros

    flexible hours, friendly environment, good management.

    Cons

    low pay for entry-level, mostly seasonal.

    Advice to Management

    Better pay

    H&R Block2018-02-08
Found 55 reviews