Hargreaves Lansdown Reviews

Updated 23 Jun 2020

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4.1
81%
Recommend to a Friend
95%
Approve of CEO
Hargreaves Lansdown Chief Executive Officer  Christopher Hill (no image)
Christopher Hill
51 Ratings
Pros
  • "Great working environment with an amazing proposition and focus on service(in 11 reviews)

  • "Nice office, dress down Fridays, people up for going pub after work(in 7 reviews)

Cons
  • "Senior management think they are above everyone else, lack of decent career opportunities, basically just a call hotline for pensions(in 6 reviews)

  • "No career progression, apart from going from a junior call centre operative to a senior one(in 5 reviews)

More Pros and Cons
  1. Featured Review
    COVID-19

    "Professional team and friendly culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Lead in Bristol, England
    Recommends
    Positive Outlook

    I have been working at Hargreaves Lansdown full-time for less than a year

    Pros

    Despite joining HL during the coronavirus lockdown (and working from home) I have found the whole HL family to be very professional, friendly and helpful - they are extremely proud of this company and their acheivements. It is a fast moving and dynamic place to work, but with a supportive and people-focused culture.

    Cons

    Nothing at this stage .

  2. "Great environment to work in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook

    I have been working at Hargreaves Lansdown full-time for more than 3 years

    Pros

    - Supportive environment - Friendly teams, people are very sociable and approachable - Exciting direction - Good opportunities to get involved in other projects - Huge amount of client focus

    Cons

    - Workloads are high - there is always a lot to do

    Continue reading
  3. "Good"

    4.0
    Former Employee - Front Office in Bristol, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Hargreaves Lansdown full-time

    Pros

    Great people, good financial incentives

    Cons

    Bad management, they basically just promote whoever has been there longest

  4. COVID-19

    "Excellent company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown full-time for more than 3 years

    Pros

    I have always enjoyed working here but I think the companies reaction to the COVID-19 pandemic and the lengths they go to to keep staff safe are fantastic. Always ahead of the curve

    Cons

    Website for clients is good but systems for staff need more work.

  5. "Enjoyed working here for 12 years and counting"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Manager in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown full-time for more than 10 years

    Pros

    There is a helpful and supportive attitude to getting things done, everyone is friendly and professional, the office is a nice place to work, lots of flexible benefit options, good range of extra-curricular activities.

    Cons

    Sometimes I get the feeling too many people and meetings creep into a project, which means things can take longer to get done than they might.

    Continue reading
  6. "Excellent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown full-time for less than a year

    Pros

    Benefits, People, culture, Salary, Flexibility, Fun

    Cons

    Nothing comes to mind yet

    Hargreaves Lansdown Response

    May 28, 2020HR Business Partner

    Thank you for your positive feedback! So good to see ‘benefits’ on your list of ‘pros’. Our Reward team have worked really hard to make sure that our benefits package matches up with what our colleagues value and need. And I think many people would agree with you - the people and the culture do make working at HL so much more enjoyable and fun. Best of luck with your continued career at HL. Kirsty

  7. "Apprenticeship"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Apprentice Front End Developer in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown full-time for more than a year

    Pros

    Good working environment, take care of their employees, I started in an apprentice role, and was given the support and time I needed to learn the skills for the job. I have since progressed to the next level up, and intend to remain at the company for the foreseeable future. The apprenticeship scheme is good for anyone looking to make a career change, not just for people new to the workforce.

    Cons

    no obvious cons spring to mind

    Hargreaves Lansdown Response

    May 28, 2020HR Business Partner

    Congratulations on finishing your Apprenticeship! Thank you for your feedback and for highlighting that an Apprenticeship can be the right opportunity for so many, whether starting out in the workplace, or looking for a career change like yourself. We really value our Early Careers and Apprentices, and one of our priorities is to ensure we can continue offering these opportunities. So it’s great to hear that the scheme worked well for you, and allowed you to re-train in a profession you enjoy. Good luck in the next level of your role – onwards and upwards! Kirsty

  8. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Bristol, England
    Recommends
    Positive Outlook

    I worked at Hargreaves Lansdown full-time for less than a year

    Pros

    Fantastic people, nice offices, good atmosphere

    Cons

    Lots of menial tasks which should be automated

    Continue reading

    Hargreaves Lansdown Response

    May 28, 2020HR Business Partner

    Hello, So good to hear that you enjoyed the HL office and getting to know the fantastic people during your time with us. We hope you’ve moved on to an equally exciting opportunity elsewhere! Thanks for your feedback on ways that we can improve the experience for our colleagues. There is some work to do around the automation of tasks. We’ll continue to keep this a priority of ours. And you’re right, there are lots of pathways you can follow to progress at HL, like internal moves, promotion and external qualifications. We’re working to increase awareness of these, so that our colleagues can more easily reach their potential. We’ll take your feedback on board and consider how we can continue to promote these opportunities. Kirsty

  9. "Financial Analyst"

    5.0
    Current Employee - Financial Analyst 

    I have been working at Hargreaves Lansdown full-time

    Pros

    Great company to work for.

    Cons

    Can't think of any problems.

    Hargreaves Lansdown Response

    May 28, 2020HR Business Partner

    Hello, Thanks for taking the time to leave your feedback. It’s great to hear that your first year at HL is going well! Kirsty

  10. "Serious training deficiencies."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Bristol, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Hargreaves Lansdown full-time for less than a year

    Pros

    Free hoodie. Nice office. Free coffee. Free fruit or roll now and again

    Cons

    The induction training for general data protection stuff etc. Is fine. However, there is basically no training or manuals for job specific learning. The person training me had been there 3 weeks. So didnt know much either. You're just expected to know. Very little support from your team leader to learn. No standardised work process documents or charts. No training pack. No planned training curriculum. Ridiculous. Have they never heard of training manual/ step outline/ work process with a screen shot or two? For someone a week in to be expected to know how to use complicated systems proficiently without even training them, emphasis on job specific training, is a bit much. My team leader ask me how is my training going, smiles and nods when say I really need a training manual and a correct process flowchart to refer to, she smiles amd nods and doesnt address this. I feel lost and floundering and unnecessary. I worry that I cant do my job because i havent been trained properly on it. The job specific training i have had is basically watching my colleague, who has only been there 3 weeks before she was told to train me, as she guesses her way through what she is doing. The blind leading the blind. A FTSE 100 financial services company that doesnt have any training manuals or step outlines for new starters to refer to? I mean its not like we arent dealing peoples entire life saving and pensions. I feel very under supported, alone and not listened to. Just a standardised training manual / process step outline with some screenshots for clarity of crucial steps to refer to. I mean, i cant do my job if no one tells me how to. Getting me to watch my colleague, who has been here 3 weeks longer than me,as she guesses and tries to do her job becuase she didnt have sufficient training either is not the kind of training I was expecting from such a large and highly regulated company. Seriously, how can there be such neglect to the training of new staff? Training was basically watch someone else who is new for a couple hours. That is not training. How can there be not even a document explaining tasks and work processes? Like really?!?!? And the pay is low considering what is requested from you.

    Continue reading

    Hargreaves Lansdown Response

    May 28, 2020HR Business Partner

    Firstly, I’m really sorry to hear that your experience of your first few weeks with us wasn’t a positive one. We’ve taken this feedback to the management and training teams in your department, looked into how and why this happened and how we can improve this process moving forward. Over the past couple of years we’ve worked hard to develop a robust training structure within Operations called Learning Journeys, to help our new starters feel confident and supported in their learning. These training plans contain the specific materials needed to get them started in their new role and have been developed by experts within each team. We’ve also developed an extra 3 day induction for the Operations Department, run by one of our senior managers. This induction helps our new starters develop their knowledge on our products, systems and client service, before they get started in their role. From your feedback, it sounds like this training plan wasn’t properly actioned, resulting in you feeling a little lost and stuck within your new team. This isn’t acceptable, thank you for letting us know so that we can work to make sure this doesn’t happen again. I hope you’re now feeling more comfortable within your new position, but please do let us know of any further feedback you have by emailing HR@hl.co.uk. We’re glad you enjoyed your new starter pack with your new hoodie and other HL goodies. Kirsty

Found 106 reviews