Hargreaves Lansdown Reviews | Glassdoor.co.uk

Hargreaves Lansdown Reviews

Updated 11 Jul 2019

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Found 81 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
73%
Recommend to a Friend
86%
Approve of CEO
Christopher Hill
34 Ratings
Pros
Cons
  • "Senior management think they are above everyone else, lack of decent career opportunities, basically just a call hotline for pensions(in 6 reviews)

  • "No career progression, apart from going from a junior call centre operative to a senior one(in 5 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "A great place to work, and still getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown part-time for more than a year

    Pros

    - Business has and still is performing very well, which is a nice environment to work in day-to-day – good news is shared very frequently -Lots of communication from different areas/teams, including a monthly update from the CEO - Huge focus on client service and doing the right thing - Lots of positive changes to the culture of the business – agile teams, flexible working, better benefits, more open about the future...

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    Cons

    - Still a little behind in terms of innovative technology, however this is slowly creeping into certain areas - A little frantic around busy times of the year – better and earlier planning is definitely needed

    Advice to Management

    Keep doing what you’re doing – overall HL is a great place to work, and the progress in terms of transparency, diversity and a creating a happy workforce is clear to see.

    Hargreaves Lansdown2019-02-25

    Hargreaves Lansdown Response

    March 11, 2019HR Business Partner

    Thank you for taking the time to leave your feedback, and for considering Hargreaves Lansdown (HL) a ‘5 star’ place to work. We have been working incredibly hard to ensure our employees are well looked-after, and it is encouraging that you feel we have a happy workforce. We appreciate ...

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  2. "Ambitious company with real focus on putting the client first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investment Helpdesk Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hargreaves Lansdown full-time for more than a year

    Pros

    Strong culture of doing the right thing by the client Good senior management team who communicate quickly and effectively Good benefits package

    Cons

    Base pay is low given the volume of work and exceptionally high standards demanded

    Hargreaves Lansdown2019-06-07

    Hargreaves Lansdown Response

    June 17, 2019HR Business Partner

    Thank you so much for sharing your thoughts on working at HL. It’s great to hear that you feel we genuinely live by our value to always ‘do the right thing’ for our clients. It’s also great to know you feel our senior management team communicate effectively – this is something we’ve ...

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  3. "Accounting job at hargreaves lansdown"

    StarStarStarStarStar
      Current Employee - Account 

      I have been working at Hargreaves Lansdown full-time

      Pros

      Good culture and teamwork. Fun place to work

      Cons

      Can be very set roles

      Hargreaves Lansdown2019-07-09

      Hargreaves Lansdown Response

      July 15, 2019HR Business Partner

      Thank you for sharing your views about working at HL. It’s brilliant to know that you think our culture and team working environment are some of our strengths – we’ve worked incredibly hard to get this right for everyone!

    • "Decent place to start."

      StarStarStarStarStar
        Former Employee - Equity Dealer 
        Doesn't Recommend
        Positive Outlook
        No Opinion of CEO

        I worked at Hargreaves Lansdown full-time for more than a year

        Pros

        Good CV builder. Nice immediate management.

        Cons

        Low base rate of pay. Little structure for training and progression. Not investing in employees.

        Hargreaves Lansdown2019-07-10

        Hargreaves Lansdown Response

        July 15, 2019HR Business Partner

        Thank you for taking the time to tell us your thoughts about your time at HL. We take the feedback on board that your team was quite specialist, and therefore progression opportunities would have needed to be tailored carefully. Having said that, we have invested hugely in our ...

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      • "Good place to work"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Client Support Agent in Bristol, England
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Hargreaves Lansdown full-time for less than a year

        Pros

        Environment, social, pay and overtime rates

        Cons

        High pressure, repetitive, long hours.

        Hargreaves Lansdown2019-06-11

        Hargreaves Lansdown Response

        June 17, 2019HR Business Partner

        Thank you for taking the time to leave us some feedback. We’re pleased to hear that you enjoyed your time at HL, and that our working environment, social activities and pay rates were all good. We have just successfully completed our busiest time of year, and appreciate that everyone ...

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      • "No IT future"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - IT Team Leader in Bristol, England
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Hargreaves Lansdown full-time for more than 5 years

        Pros

        Flexible working pattern and working from home. Good location in Bristol. Wonderful people

        Cons

        Pay & reward is poor. Recently capped the salary bands with no prospect for future annual pay rises Offshore IT site is rewriting existing systems with promise of including Bristol staff but so far inclusion is limited to translating cobol into business requirements for offshore to rewrite as Java

        Advice to Management

        Be honest and stick to promises.

        Hargreaves Lansdown2019-07-11

        Hargreaves Lansdown Response

        July 15, 2019HR Business Partner

        We’re really glad that you thought the people at HL were great – it’s what we’ve built our business on. We have been on a journey recently with our pay and reward structures, and there is still further work to be done in some areas, so we absolutely take your feedback on board. ...

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      • "Exciting changes"

        StarStarStarStarStar
          Current Employee - Anonymous Employee in Bristol, England
          Recommends
          Positive Outlook
          Approves of CEO

          I have been working at Hargreaves Lansdown full-time for more than 10 years

          Pros

          The culture of HL has completely changed since around 2017/18, valuing diversity and embedding values across the company.

          Cons

          Still a lot to be done modernising the old ways of doing things but they're getting there!

          Advice to Management

          Keep progressing in the direction we're heading!

          Hargreaves Lansdown2019-05-15

          Hargreaves Lansdown Response

          May 16, 2019HR Business Partner

          It’s great to hear you feel that HL has undergone some exciting changes – thank you so much for your feedback. It’s very encouraging that after being with us for over 10 years, you still feel incredibly positive about the business. Since the launch of our values in 2017, we have ...

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        • "OK as a stepping stone not much else"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Test Analyst in Bristol, England
          Doesn't Recommend
          Positive Outlook
          Approves of CEO

          I have been working at Hargreaves Lansdown full-time for more than a year

          Pros

          Decent team of people Support (within the team) is generally pretty good Training opportunities

          Cons

          Pay is a joke compared to other organisations for the same job. We had around 5 people leave our team within a 3 mo th period for jobs paying up to 10k more. Pension contribution is terrible for a company that advertises it so heavily. Very much a "HL Way" if you try to innovate or do things different, you'll be shut down and told to do it the HL way. Communication between teams is abysmal, a very siloed environment.

          Advice to Management

          Start doing proper market research, it doesn't take long for employees to figure out that they can be getting a much better wage elsewhere. Be open to innovation and don't be quite so harsh on crushing things without first trying to figure out if they can be useful. The HL way isn't the only way.

          Hargreaves Lansdown2019-05-29

          Hargreaves Lansdown Response

          June 17, 2019HR Business Partner

          We appreciate that you feel there are issues that need to be addressed within your role. With regard to pay, this has been highlighted and we are currently addressing and rectifying it. We have also been implementing more agile ways of working across the business in order to address ...

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        • "Amazing place to work"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Investment Helpdesk Consultant in Bristol, England
          Recommends
          Positive Outlook
          Approves of CEO

          I have been working at Hargreaves Lansdown part-time for less than a year

          Pros

          The company has fantastic values which really do create a great working environment- everyone is driven to do their best.

          Cons

          Hard to think of one.

          Advice to Management

          Keep up the great working environment- if it ain’t broke...

          Hargreaves Lansdown2019-05-09

          Hargreaves Lansdown Response

          May 16, 2019HR Business Partner

          Thank you for leaving us such a positive review of your time at HL so far. It’s fantastic to hear that you feel our values have created a great working environment – we are committed to ensuring that everyone who joins us reflects our values, and helps us to deliver the best possible ...

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        • "Great employer"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Anonymous Employee in Bristol, England
          Recommends
          Positive Outlook
          Approves of CEO

          I have been working at Hargreaves Lansdown full-time for more than a year

          Pros

          Team work and working environment

          Cons

          Some processes take longer than possibly needed

          Hargreaves Lansdown2019-05-08

          Hargreaves Lansdown Response

          May 16, 2019HR Business Partner

          Thank you for considering us a great employer! We have put a lot of time into ensuring we have a working environment that is inclusive and collaborative for all of our teams. We do understand that some of our processes could be a bit more efficient, and we have a number of ...

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        Found 81 reviews