Harvey Nichols Reviews | Glassdoor.co.uk

Harvey Nichols Reviews

Updated 25 November 2018
135 reviews

Filter

Filter


3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Daniela Rinaldi and Manju Malhotra
13 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Thrown in at the deep end on first day - no training on a busy Saturday" (in 5 reviews)

  • "Little if any room for career progression, commission is 0" (in 4 reviews)

More Pros and Cons

  1. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    People and product are high quality

    Cons

    disconnect between stores and head office

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for leaving us your feedback! We are happy to hear you are having a positive experience with us. We are always looking to improve ourselves and would therefore really appreciate your... More


  2. "Style Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is good staff discount overall

    Cons

    No holidays allowed during sales period

    Harvey Nichols Response

    6 Dec 2018 – Group Talent Manager

    Thank you for leaving us your feedback. We are happy that you have enjoyed your time with us and wish you all the best for the future!

  3. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Seafield, Scotland
    Former Employee - Bartender in Seafield, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harvey Nichols (More than a year)

    Pros

    Some good benefits, mostly friendly staff and team

    Cons

    No feeling of belonging, feel like a number on a screen, no voice, very strict feels like being back in school

    Advice to Management

    Listen to staff instead of thinking you are always correct, don't be so dismissive

    Harvey Nichols Response

    6 Dec 2018 – Group Talent Manager

    Thank you for taking the time to give us your feedback. Your review helps us to become a better company.

    We are sorry to hear that your journey with us has not been what you expected - this is... More


  4. Helpful (1)

    "Full Review of All Departments at the Manchester Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Menswear Department -
    Good management and very well organised. Floor staff aren’t horrible and will tend to help each other out because they’re all actually trained up properly according to procedure. Very popular department so prepare for busy days. Customers are either wealthy drug dealers with ten girlfriends or stuck up businessmen. Frequented by Jesse Lingard and Manchester City.

    Foodmarket Department -
    Management are unapproachable and don’t like to be asked questions. They seem to think all questions are stupid. Staff are likeable and easy to get on with, however. Wine shop is probably the most interesting part if that’s your interest.

    Maintenance Department -
    Don’t always do their jobs the first time when they’re asked, but very friendly people and easy to talk to.

    Beauty Department -
    So-so department with the highest staff turnover. There are so many concession brands in this department that all the staff are cliquey and divide themselves into groups. There are four managers, one of which overreacts massively to minor issues, and another doesn’t care much at all. The staff themselves are almost exclusively pretty young girls and so you’re bound to get a few judgemental looks and some talking behind backs. About half are nice and half are judgemental, but some of the more capable colleagues will support you if you do have problems.

    Stock Movement -
    Quite a laid back department that deal with outgoing and incoming stock. One of the managers has a foul attitude, is rude and seems to want to ruin everyone’s day, every day. Staff are nice but take their time doing their jobs, and any questions or issues you might have probably won’t be addressed. Feels very every-man-for-himself.

    Cons

    Womenswear Department -
    Managers are terrible at their jobs and will cut corners in training their staff, often passing new staff members between managers for their training without any communication as to what needs to be taught, so prepare to teach yourself what you need to know for the job. Managers also engage in intimidating behaviour to floor staff and never follow official procedure. Customers are the rudest on this department by far, and the management won’t help you deal with them. Do not work for this department if you’re considering it, unless you already have friends on the inside.

    Accessories Department -
    Managers are absolute bullies with the rudest attitudes and don’t believe in procedure. Staff are essentially left to run the department themselves because the two department managers like to sit in the back office doing nothing and act like it’s an inconvenience when they’re asked to do anything. Don’t apply for this department unless you actively enjoy being made to feel small and stupid.

    Human Resources -
    Joke of a department. Staff hardly know how to do their jobs and as such you’ll probably be underpaid for the entirety of your contract, and if you bring that up they won’t be able to see where they went wrong because they don’t even understand it. More interested in talking about Love Island than helping out with queries. Don’t work for them unless your idea of a job is talking about which of your colleagues dresses the worst and reality TV all day.

    Hospitality Department (restaurant and bar) -
    Management are never around to provide support to staff, and don’t train them in luxury customer service. You’ll notice the customer reviews for the bar all tend to complain about the speed of service and attitude of staff. This is because none of them care about doing a good job, so expect lots of unhappy customers if you work here.

    Advice to Management

    Whatever advice I give won’t be listened to by management. Higher management don’t care about the incompetence of most of the department managers.

    Harvey Nichols Response

    6 Dec 2018 – Group Talent Manager

    Thank you for taking the time to give us your feedback. Your review helps us to become a better company.

    We are sorry to hear that your journey with us has not been what you expected - this is... More


  5. Helpful (3)

    "Working for HN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Assistant in London, England
    Former Employee - Logistics Assistant in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harvey Nichols full-time (More than a year)

    Pros

    Really good discount price for clothes, season ticket, good lads, good team

    Cons

    Full of rubbish managers (from assistant to department man. and sales man.). changes every week. when the whole department was running smoothly they figured out something how they can screw up the whole team.

    Advice to Management

    let everyone do their job and leave it.

    Harvey Nichols Response

    24 Oct 2018 – Group Talent Manager

    Thank you for taking the time to add a review. We are sorry you felt so strongly about the team and would be happy to discuss your thoughts in more detail. If you are happy to share more... More


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Manager in London, England
    Former Employee - Floor Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harvey Nichols full-time (More than a year)

    Pros

    Relaxed yet professional environment, lovely store, experienced and friendly colleagues, beautiful brands & products, excellent discounts and benefits, some scope for progression, senior managers are highly engaging

    Cons

    You can try to progress and get told you’re valued/ready yet they will hire someone from Harrods or Selfridges over their internal talent. Some more “well established” managers are set in their ways, cliquey and unhelpful. They see new meat as a big threat and it shows-up their inadequacies. Staff canteen generally serves low quality food. Security staff can be quite unprofessional at times; too chattty and flirting with anything that breathes.

    Advice to Management

    The word of your longstanding managers shouldn’t be gospel. Encourage flexibility and openness.

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for leaving us your feedback! We are very happy to hear that you are have enjoyed your experience with us. We are also glad you have left some suggestions for improvement as this helps us... More


  7. "Senior Management are not taking an interest in the Staff Areas !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in London, England
    Current Employee - Senior Sales Executive in London, England

    I have been working at Harvey Nichols full-time (More than a year)

    Pros

    The Store is unlike most other stores - Relaxed atmosphere - pleasant working conditions-

    Cons

    Toilets are not good - the canteen serves up low quality food - I suspect kept over from day to day.
    Senior Management do not take an interest in the staff areas - they do not visit the staff areas to see what its like.

    Advice to Management

    Senior Management please visit the staff areas such as the Wash Rooms and Canteen area - its not below your dignity to inspect and take action.

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for leaving us your feedback! We are happy to hear that you are having a positive experience with us and that you are enjoying our store environment. We want to thank you for contributing... More

  8. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Bristol, England
    Current Employee - Supervisor in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harvey Nichols full-time (Less than a year)

    Pros

    Good discount and staff are nice

    Cons

    Stressful, more work than youre paid for

    Advice to Management

    Raise pay

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for taking the time to give us your feedback. Your review helps us to become a better company.

    We are sorry to hear that your journey with us has not been what you expected.

    Please... More


  9. Helpful (1)

    "Good formation and good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef Tournant in London, England
    Current Employee - Chef Tournant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harvey Nichols full-time (More than a year)

    Pros

    Flexible job, different kind of cuisine menu change 4 times per year

    Cons

    Poor salary not frequent opportunity to improve personal career

    Advice to Management

    Listen much more the team , give more chance to grown in the company

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for leaving us your feedback! We are happy to hear that you are having a positive experience with us and we want to thank you for taking part in keeping our fearless and fabulous company... More


  10. "Nasty, unfriendly, bullies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Leeds, England
    Former Employee - Account Manager in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harvey Nichols full-time (Less than a year)

    Pros

    You get 30 percent off some stuff

    Cons

    From my first day here I felt unwanted and uncomfortable. Working on MAC on the beauty floor was pure hell, none of the other beauty stands spoke to me and would look you up and down when you walk in to the back.
    The beauty floor management lin and jo were nasty, bitter, bullies. If they didnt loke you that was it, they would pick at you, if they had an issue they would give you evils and then go and tell a different manager to have a word with you. Absolutely zero class how they went about an issue, they would manage people out if they didnt fit ‘the mould’
    Not one good thing about this place in the end I left with anxiety I was that unhappy, zero support or understanding.

    Advice to Management

    Lin and jo.. Not everyone will work and think exactly how you want, you should realise there are different types of people and not everyone fits your mould. Smiling doesnt hurt and goes a long way.
    If you are a manager maybe try getting some people skills and learn how to manage and not just complain behind peoples back.
    You are both nasty bullies.

    Harvey Nichols Response

    3 Oct 2018 – Group Talent Manager

    Thank you for taking the time to give us your feedback. Your review helps us to become a better company.

    We are sorry to hear that your journey with us has not been what you expected - this is... More