Hastings Direct Reviews

Updated Jan 18, 2022

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Found 420 of over 433 reviews

3.5
60%
Recommend to a Friend
85%
Approve of CEO
Hastings Direct Chief Executive Officer Toby van der Meer
Toby van der Meer
166 Ratings
Pros
  • "Good pay and perks in the office(in 27 reviews)

  • "Good benefits and welfare of staff members(in 18 reviews)

  • Cons
  • "a lot of lower level "team leaders" are power hungry and forget where they came from(in 17 reviews)

  • "Very multicultural call centre but it seems that only the white people are at the top - they have the biggest scope of progression(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Fantastic company with a great ethos

      Sep 4, 2021 - Group CI Manager in Bexhill, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, room for growth, support from management, comprehensive recruitment process, competitive salary, great benefits

      Cons

      I haven’t experienced any so far!

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      Hastings Direct Response

      What a great review – thank you for taking the time to share your feedback. We hope you’ll continue to enjoy working for Hastings Direct.

    2. 5.0
      Current Employee, more than 3 years

      Pay

      Jan 10, 2022 - Customer Service Representative in Leicester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      wonderful environment with great support

      Cons

      very busy service with many customers

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      Hastings Direct Response

      Many thanks for your 5 star review – we hope you’ll continue to enjoy the supportive environment here at Hastings.

    3. 5.0
      Former Employee, less than 1 year

      Means to a ends

      Jan 15, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoyed my time working at hastings and especially liked meeting young people my age

      Cons

      Working on phones can get frustrating

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      Hastings Direct Response

      Thank you for leaving a review – we’re pleased you enjoyed your time with Hastings.

    4. 4.0
      Former Employee, more than 3 years

      Good place for part time work

      Jan 12, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, good hours, decent pay

      Cons

      None to little progression. Nonstop calls at times

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      Hastings Direct Response

      Many thanks for leaving your review – we’re pleased to see you’d recommend Hastings Direct.

    5. 2.0
      Former Employee, more than 1 year

      Customer advisor

      Jan 16, 2022 - Customer Advisor in Leicester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Okay, decent pay whilst in education

      Cons

      Bad management could be more focused on customers rather than staff

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      Hastings Direct Response

      Thank you for taking the time to leave a review of your time with Hastings. If you’d like to expand on your comments, please email professionalhires@hastingsdirect.com and quote ref GD88.

    6. 4.0
      Former Employee, more than 1 year

      Great company with many areas for progression

      Jan 2, 2022 - Recruitment Consultant in Hastings, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great company culture -Great teams -Professional -Bonuses/benefits -Treat workers well -Good facilities -Flexibility with hrs/overtime/holiday -Lots of room for progression/development -Regular reviews/opportunities to provide feedback

      Cons

      -Customer-facing call centre roles have high turnover -Bad environment in call centre -Call centre workers seem to dislike roles -Morale in call centre not good

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      Hastings Direct Response

      Thank you for taking the time to write a thoughtful review – we appreciate hearing your experience and are pleased you’d recommend Hastings Direct. We wish you all the best with your career.

    7. 2.0
      Current Employee, more than 1 year

      Fast paced, stressful

      Jan 14, 2022 - Customer Service Representative in Hastings, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My team was fantastic and supportive

      Cons

      Removing coaching and development time for months on end!

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      Hastings Direct Response

      Thank you for leaving your review – it’s great you’ve got the back up of a supportive team. We’d encourage you to discuss your coaching needs with your leader in the first instance, but if you prefer to share wider context to your comments with HR, please feel free to email professionalhires@hastingsdirect.com and quote ref GD86.

    8. 2.0
      Current Employee, more than 3 years

      Not a good experience

      Jan 15, 2022 - Fraud Investigator in Leicester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues that I have worked with were great, not all, but most were decent folks. Plenty of perks, indoor cantina with decent food, free coffee machines, great working conditions overall.

      Cons

      A toxic culture of nepotism and sweeping under a carpet any form of positive feedback to improve matters. Formation of little groups which would rub shoulders well with others in management positions to climb themselves up the chain of progression.

      Continue reading
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      Hastings Direct Response

      Hello – we’re sorry to hear of your experience and it would be good to understand the detail. If you’d be happy to share more, please email professionalhires@hastingsdirect.com and quote ref GD87.

    9. 5.0
      Current Employee

      Great

      Dec 29, 2021 - Customer Service in Brighton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team and staff are very supportive and friendly

      Cons

      Targets too high, micro managed

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      Hastings Direct Response

      Thanks for leaving a 5* review – we hope you’ll continue to enjoy working at Hastings.

    10. 2.0
      Former Employee

      Good

      Jan 11, 2022 - Customer Advisor in Bexhill, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice company to work for

      Cons

      No cons. They are a very good company

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      Hastings Direct Response

      Thank you for your positive review – we wish you all the best.

    Viewing 1 - 10 of 420 Reviews

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