Hastings Direct Reviews

Updated Sep 14, 2021

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Found 377 of over 390 reviews

3.5
61%
Recommend to a Friend
90%
Approve of CEO
Hastings Direct Chief Executive Officer Toby van der Meer
Toby van der Meer
139 Ratings
Pros
  • "lots of good benefits that they offer - nice work environment(in 16 reviews)

  • "Good benefits, good pay and holiday system is self managed(in 16 reviews)

  • Cons
  • "Lots of 20 year olds as team leaders that think they know everything; very patronising(in 14 reviews)

  • "Frequency of calls was sometimes high, but what else do you expect in a call centre(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Great, supportive company to work for

      Nov 5, 2020 - Risk Pricing Analyst in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great support from management. Opportunities to work in areas you think could be useful. Interaction with senior stakeholders pretty early in to the job.

      Cons

      Some IT problems but I think this is simply due to us working from home that is causing this

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      Hastings Direct Response

      Thank you for taking the time to share your feedback. We appreciate your input and are happy to hear you are enjoying your experience here.

    2. 5.0
      Current Employee

      Great company

      Jun 18, 2021 - Administrative in Bexhill, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For a large company, a lot of care and consideration is put in for the employees

      Cons

      Parking is not easy at the office

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      Hastings Direct Response

      Thank you for taking the time to write a review – it’s great to hear you recommend Hastings Direct and we hope you continue to enjoy your time with us.

    3. 4.0
      Current Employee, more than 8 years

      Positive Employer

      Sep 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very supportive employer throughout COVID pandemic

      Cons

      Colleague recognition & role benchmarking

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      Hastings Direct Response

      Many thanks for leaving your review – it’s great that you’ve felt supported during these challenging times. We’re always keen to respond to feedback and help improve overall colleague experience – if you’d be willing to share your thoughts regarding recognition and benchmarking, please email professionalhires@hastingsdirect.com and quote ref GD68.

    4. 4.0
      Current Employee, less than 1 year

      easy job

      Sep 9, 2021 - Customer Advisor in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good working environment and equipment

      Cons

      the job is very repetitive

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      Hastings Direct Response

      Thank you for leaving your four star review – we hope you’ll continue to enjoy your time at Hastings Direct.

    5. 4.0
      Current Employee, less than 1 year

      Great colleagues

      Sep 7, 2021 - Network Engineer in Bexhill-on-Sea, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, constant training and encouragement to learn. Very interesting projects

      Cons

      Very fast paced project delivery. High rate of change. These could be pro’s if you enjoy the exposure

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      Hastings Direct Response

      Thanks for leaving a great review – we hope you’ll continue to enjoy your role and working at HD.

    6. 4.0
      Former Employee, more than 3 years

      Good place to work, training was great!

      Sep 5, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people, great managers, excellent training

      Cons

      Stressful at times but manageable

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      Hastings Direct Response

      Thank you for leaving a great review – we’re glad you enjoyed your time at HD and wish you all the best in your career.

    7. 5.0
      Current Employee, less than 1 year

      Fantastic company with a great ethos

      Sep 4, 2021 - Group CI Manager in Bexhill, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, room for growth, support from management, comprehensive recruitment process, competitive salary, great benefits

      Cons

      I haven’t experienced any so far!

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      Hastings Direct Response

      What a great review – thank you for taking the time to share your feedback. We hope you’ll continue to enjoy working for Hastings Direct.

    8. 4.0
      Former Employee, more than 3 years

      customer rep

      Sep 2, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible working hours and coffee

      Cons

      no parking onsite, have to pay to park

      Continue reading
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      Hastings Direct Response

      Thanks for your 4* review and for taking the time to leave your thoughts. We wish you all the best in your career.

    9. 3.0
      Former Employee, less than 1 year

      Average experience

      Sep 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Supportive team and managers -Good work-life balance

      Cons

      -Lack of communication among teams -Not being heard by senior leadership -Plans and goals not communicated well enough by senior leadership

      Continue reading
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    10. 5.0
      Current Employee

      Good benefits

      Aug 25, 2021 - Customer Service in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good environment for Young people to work in

      Cons

      Too much gossip, everyone knew everyones business

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      Hastings Direct Response

      Thank you for leaving your 5* review – we hope you’ll continue to be happy working at HD.

    Viewing 1 - 10 of 377 Reviews

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