Hastings Direct Reviews

Updated 9 May 2021

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3.6
64%
Recommend to a Friend
91%
Approve of CEO
Hastings Direct Chief Executive Officer Toby van der Meer
Toby van der Meer
122 Ratings
Pros
  • "lots of good benefits that they offer - nice work environment(in 16 reviews)

  • "Good benefits, good pay and holiday system is self managed(in 16 reviews)

Cons
  • "Lots of 20 year olds as team leaders that think they know everything; very patronising(in 14 reviews)

  • "Frequency of calls was sometimes high, but what else do you expect in a call centre(in 11 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Great, supportive company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Risk Pricing Analyst in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hastings Direct full-time for less than a year

    Pros

    Great support from management. Opportunities to work in areas you think could be useful. Interaction with senior stakeholders pretty early in to the job.

    Cons

    Some IT problems but I think this is simply due to us working from home that is causing this

    Hastings Direct Response

    November 9, 2020

    Thank you for taking the time to share your feedback. We appreciate your input and are happy to hear you are enjoying your experience here.

  2. "Good place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leicester, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hastings Direct full-time for more than a year

    Pros

    Friendly team, helpful and always want you to improve and listen

    Cons

    Sometimes the targets not possible and can be hard to get back on top of these targets

    Hastings Direct Response

    April 22, 2021

    Thanks for your review! We're pleased to hear you’re enjoying your experience at our Leicester site.


  3. Helpful (1)

    "Horrible"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Specialist in Leicester, England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hastings Direct part-time for more than 3 years

    Pros

    None any longer Pros this place is toxic

    Cons

    Horrible TL's who are bullies and no one in the company does anything about it

    Continue reading

    Hastings Direct Response

    April 22, 2021

    Thanks for sharing you feedback – we’re sorry to hear of your experience and take your concerns on board. If you haven’t already done so, please feel free to email us at RecruitmentTeam@hastingsdirect.com (quote ref GD34) if you'd like to follow up on the points raised.

  4. "Great work Life balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Retention Advisor in Leicester, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hastings Direct full-time

    Pros

    Yearly bonus and pay review and Great rewards for doing your job.

    Cons

    Like any job you have your good days and bad days.

    Continue reading
  5. "It's alright"

    4.0
    Former Employee - Claims Handler in Bexhill, England, England

    I worked at Hastings Direct full-time

    Pros

    Career progression if you want it

    Cons

    Pretty boring can be repetitive and micromanaged

  6. "Was good, steadily declining."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Performance Coach in Leicester, England, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hastings Direct full-time

    Pros

    Very diverse office. Good benefits and pension scheme.

    Cons

    Culture can be toxic - career progression is limited unless you are willing to appease higher management. Little recognition for your day to day role.

  7. "Segment Analyst at Hastings Direct"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Segment Analyst in Bexhill, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hastings Direct full-time for more than 3 years

    Pros

    Benefits at this company are amazing. The people and the managers are some of the nicest people you’ll ever meet.

    Cons

    IT can take a while to get back to you.

  8. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Care Specialist in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hastings Direct full-time for more than 3 years

    Pros

    Annual company bonus potential earning of 5% of your base salary Structured career path with the opportunity to develop and earn up to £21290 25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days) Pension 1:1 match up to maximum 10% Well-being programme Individual and team rewards Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021

    Cons

    Can't think of any during my time there.

    Continue reading

    Hastings Direct Response

    April 22, 2021

    Thank you for taking the time to write a thoughtful review. We appreciate hearing about your experience and are pleased to learn that you enjoyed working for Hastings Direct.

  9. "If you want to progress in your career don’t work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front End Developer in Bexhill-on-Sea, England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hastings Direct full-time for more than a year

    Pros

    Absolutely none, unless you appreciate a tea cup sent to you every now and then - that’s how they say “thank you”

    Cons

    Under paid, no career progression, lack of leadership, equipment doesn’t work, tools are below par, processes are non existent, managers and leaders have no clue what they are doing, no training, very “clicky”, no innovation, behind the tech industry by about 5 years!

    Continue reading
  10. "Nearly 3 and a half years"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leicester, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hastings Direct part-time

    Pros

    Incentives, bonuses in April, flexible working hours

    Cons

    can be stressful and less overtime sometimes

    Hastings Direct Response

    April 22, 2021

    Thanks for your review. We're pleased to hear you’d recommend working at Hastings Direct.

Viewing 1 - 10 of 331 Reviews

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