Hastings Direct Employee Reviews about "good benefits"

Updated Jan 25, 2021

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Found 16 of over 393 reviews

3.5
63%
Recommend to a Friend
91%
Approve of CEO
Hastings Direct Chief Executive Officer Toby van der Meer
Toby van der Meer
142 Ratings
Pros
  • "lots of good benefits that they offer - nice work environment(in 16 reviews)

  • "Good benefits, good pay and holiday system is self managed(in 16 reviews)

  • Cons
  • "Lots of 20 year olds as team leaders that think they know everything; very patronising(in 14 reviews)

  • "Frequency of calls was sometimes high, but what else do you expect in a call centre(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "good benefits"

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    1. 5.0
      Current Employee, more than 3 years

      Good

      Oct 19, 2020 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, good pay and holiday system is self managed

      Cons

      Not all team leaders are approachable; there is a clear hierarchy system and considering that they are their to support you, some team leader do not do a good job of performing in their role and are clearly on a power trip. I can name a few that are absolutely fantastic and wish there were more leaders like themselves.

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      Hastings Direct Response

      Thank you for taking the time to share your feedback. We appreciate your input and are happy to hear you are enjoying your experience here. We’d welcome the opportunity to learn more about your experience and how we can improve. Please email RecruitmentTeam@hastingsdirect.com and quote reference GD08.

    2. 3.0
      Current Employee, more than 3 years

      Good place

      Jan 25, 2021 - Third Party Claims in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Positive Good colleagues Good support Some mental health awareness

      Cons

      Stress Too political Need to know people to get Good opportunities

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      Hastings Direct Response

      Thank you for taking the time to share your feedback. We appreciate your input and are happy to hear you’d recommend Hastings Direct. If you would like to leave any further feedback please email RecruitmentTeam@hastingsdirect.com and quote ref GD24.

    3. 4.0
      Former Employee

      Good

      Sep 20, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good part-time job whilst being a student - Good benefits - Flexible hours if you were part-time - Good overtime rates - Hot and cold food served - Opportunity to progress -Invest in your development if you're active about it too

      Cons

      - Can get very busy - KPI focused sometimes too much, lose focus of context of calls you take - Sorting annual leave out was tricky - Lack of parking

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      Hastings Direct Response

      Recruitment Media and Events Executive

      Thank you for your review, we're glad you enjoyed your time with us.

    4. 4.0
      Former Employee

      salary

      Jul 28, 2020 - Complaints in Bexhill, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      lots of good benefits that they offer - nice work environment

      Cons

      no cons personally, left due to change in career

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      Hastings Direct Response

      Recruitment Media and Events Executive

      Thanks for your review! We're pleased to hear you enjoyed your experience at Hastings Direct.

    5. 4.0
      Current Employee, more than 8 years

      Good company

      Jan 29, 2020 - Hastings Direct in Bexhill-on-Sea, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly environment, room to progress, good benefits

      Cons

      Salary could be better, the building is old

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      Hastings Direct Response

      Recruitment Media and Events Executive

      Thanks for your review! If you would like to leave any further feedback please email RecruitmentTeam@hastingsdirect.com

    6. 4.0
      Current Employee

      Good

      Jan 10, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits, Nice people, Good location

      Cons

      Pay could be better and work culture is toxic at times

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      Hastings Direct Response

      Recruitment Media and Events Executive

      Thanks for your review! If you would like to leave any further feedback please email RecruitmentTeam@hastingsdirect.com

    7. 4.0
      Former Employee, more than 1 year

      great for part time and university students

      Oct 17, 2019 - Customer Representative in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company culture Flexible Decent training (depends on the department) Good benefits and incentives Nice and friendly people

      Cons

      Vast majority of managers are not trained on the systems Poor management Very slow and difficult to progress or become a team leader. Company would rather hire inexperienced leaders from outside then internally promote qualified agents who have been working there for years.

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      1 person found this review helpful

      Hastings Direct Response

      Recruitment Media and Events Executive

      Thanks for your review! If you would like to leave any further feedback please email RecruitmentTeam@hastingsdirect.com

    8. 4.0
      Current Employee, more than 5 years

      Good overall but not for everyone

      Sep 14, 2019 - Quality Assessor in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All my direct managers over the years have been great, genuinely caring for the welfare of their teams. The company offers good benefits, shifts have changed for the better since I was on the phones, and there are flexible working options in some roles. The absolute best thing is the people who work here as they make coming into the office so much more enjoyable.

      Cons

      From an outside perspective it appears there are major problems in the Renewals department - staff on the frontline there have over the last 12 months come under increased commercial pressure and targets, driving bad behaviours and decreasing morale. The Quality department needs a whole extra team of people to meet demand but there is no likelihood of this being provided. These problems are typical of many call centre based environments but have increased in the Renewals department compared with how things used to be. Higher up there have been a few management "restructures" which don't give great confidence in direction/state of the business.

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      2 people found this review helpful

      Hastings Direct Response

      Recruitment Media and Events Executive

      Thank you for taking the time to provide feedback. We take your concerns on board and we will look into how we can improve these areas further to ensure working at Hastings Direct is a positive experience for all. If you would like to provide further feedback or have ideas on how we could better improve these areas please email us at RecruitmentTeam@hastingsdirect.com

    9. 1.0
      Former Employee, more than 3 years

      Terrible company to work for

      Oct 21, 2019 - Customer Service Advisor in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits scheme, very fun place to work with strong colleague culture.

      Cons

      Terrible management structure, team leaders will over micro manage you without justification and apply pressure to reduce KPIs without actually understanding the wider factors of the business. Hard to progress unless you have 'talk to the right people in the right way'. Majority of current team leaders have minimal competency in the role and barely have the skill to be customer service advisers let alone management material.

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      Hastings Direct Response

      Recruitment Media and Events Executive

      We appreciate you taking the time to write us a review and we value your feedback. We will take your comments on board as we continually review and work to improve our colleague experience.

    10. 5.0
      Current Employee, more than 3 years

      Great place to work

      Sep 5, 2019 - Teamleader in Leicester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Definitely contribute to the 4Cs. Hours are really good. Benefits and rewards are fab. A lot of focus to keep colleagues engaged. Overall excellent place to work. Growing big so recruiting to maintain service levels

      Cons

      Busy but the company working towards improvements

      1 person found this review helpful

      Hastings Direct Response

      Recruitment Media and Events Executive

      Thanks for your review! We're pleased to hear you’re enjoying your experience at Hastings Direct.

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