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Heartland Payment Systems Reviews

Updated 20 May 2017
531 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Jeffrey S. Sloan
0 Ratings

531 Employee Reviews

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Pros
  • You work from home or out in your territory with very little communication with upper management (in 20 reviews)

  • Work/life balance is what you make it depending on your work ethic (in 19 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. "Great corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Cleveland, OH (US)
    Current Employee - Territory Sales Manager in Cleveland, OH (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Autonomy to work without management getting in your way

    Cons

    Commission only which can be difficult if you get out to a slow start

    Advice to Management

    None. Great job


  2. "RM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Atlanta, GA (US)
    Current Employee - Relationship Manager in Atlanta, GA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems (Less than a year)

    Pros

    The schedule is great and flexible.
    The values of the company are great.
    The product is great.

    Cons

    You really need to be a self starter and keep focused.
    The training could be better.

    Advice to Management

    Something is missing in my experience with keeping the training moving forward. There are great systems in place to help people achieve success but they are not being effectively implemented.


  3. "Global has made Heartland Stronger and Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Divisional Sales Manager
    Current Employee - Divisional Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Integrity, Opportunity, Innovative, Flexibility, Steadfast

    Cons

    Industry, ex-employees, founder, competitors, geography

    Advice to Management

    Stay the course. You have a small army behind you! Thanks for all you do!


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  5. Helpful (7)

    "Was once a company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Plano, TX (US)
    Former Employee - Anonymous Employee in Plano, TX (US)
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Wide variety of modern technology with which to work. Some good people trying hard to make a difference.

    Cons

    Since being acquired by Global Payments, the company is disappearing. Development and Operations outsourced to India. Many departments eliminated or downsized. All management comes from Atlanta and there is little to no interest in anything that does not come from that direction.

    Advice to Management

    It would be pointless. They have no interest in listening.


  6. Helpful (2)

    "Solid Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Silver Spring, MD (US)
    Current Employee - Relationship Manager in Silver Spring, MD (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Heartland sells a good and solid product. They make sure you keep your clients happy. You get residuals on your sales. Being a direct Credit Card Processor they can actually make a different for business owners.

    Cons

    For sales is all commission only. If you have a bad month you do not get paid. Its an extremely competitive market and you will be competing with other companies all the time.


  7. "Know what you are getting in to!"

    Star Star Star Star Star
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland truly sets itself apart from other companies. Customer service is excellent, if all paperwork is in order, accounts can be converted very quickly through ipad enrollment. Atlas CRM tool can benefit you from a prospecting standpoint. You may do well if you can cut it, and find you are making good money, but you better be working all angles...referral partners, biz associations, networking, cold calling...haha! Good luck.

    Cons

    Wow. Know what industry you are getting into. You are selling a perceived commodity product in an extremely broken industry. Merchants switch providers constantly and you are just another rep. Do your best to convince them otherwise, preach the wholesome Heartland story, and they will tell you "that's what the last guy told me." Prep for constant rejection. Come out of the gate seeking referral partners immediately, demand help from TM or management. You will prospect and say "credit card processing" and eyes immediately glaze over. If you leave a proposal chances are they will leverage against current provider. You need to commit fully if you take job, just KNOW WHAT YOU ARE GETTING INTO!!

    Advice to Management

    None, the system completely works to their advantage. I know they want great reps and to retain them, most management are all good people, but if you leave you still brought on accounts and added to the profitability of Heartland regardless. They'll hand your iPad to the next guy.


  8. Helpful (1)

    "It's called a pyramid scam"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Milwaukee, WI (US)
    Former Employee - Sales Associate in Milwaukee, WI (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems (More than a year)

    Pros

    Get good money to start

    Cons

    Management takes $$$$ out of your pocket, they do not give a hoot about you unless you bring them business.

    Advice to Management

    At least pretend to care, you remind me on Enron.


  9. Helpful (1)

    "Great Company to work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Cal-Ida, CA (US)
    Current Employee - Relationship Manager in Cal-Ida, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    The Support for both employees and customer service is outstanding.

    Cons

    If selling card processing for an outstanding direct processor with a short sales cycle is what you are looking for there is no Con. Activity will equal your opportunity.

    Advice to Management

    Consider Territory Management that can assign each RM with a number of target accounts to call on per territory every week/year (example 2,500 merchants per year per RM and track FTA's based on this sales metrics) - manage relationships outside of assigned territory on an account per bases. When considering the results, it would be better customer retention, less frustration both by customers being called on by to many RM's and happier RM's whose time is being well spent.


  10. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA in Houston, TX (US)
    Current Employee - SPA in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great place to work great atmosphere

    Cons

    None no cons to mention


  11. "Service Center Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jeffersonville, IN (US)
    Former Employee - Anonymous Employee in Jeffersonville, IN (US)
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Benefits start on day one; plenty of PTO time; medical insurance was a high deductible plan, but company contributed to your HSA; casual dress; relaxed atmosphere; lots of opportunities to learn new things and enter new career fields

    Cons

    NEPOTISM!!! They promoted from within, but relatives and friends got priority. They hired relatives, friends, friends of relatives, etc...; many of these people would get fired later. It was hard to watch. Very political. One project manager would be allowed to work from home, while others were not, and so on. One receptionist would get accepted in another department, while another would be pigeon-holed. A senior executive's wife would get to "work from home" after her maternity leave was up, while others had to return to work or lose their jobs. I understand they have since been bought, so this may have changed.

    Advice to Management

    Be professional. Hire people based on abilities. Treat everyone equally.


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