Heathrow Airport Reviews

Updated Jul 31, 2021

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Found 333 of over 356 reviews

3.9
77%
Recommend to a Friend
75%
Approve of CEO
Heathrow Airport CEO John Holland-Kaye
John Holland-Kaye
157 Ratings
Pros
  • "Positive environment driven by a growth agenda; good work life balance(in 17 reviews)

  • "They call it the "airport buzz"(in 14 reviews)

  • Cons
  • "24hr operation/lots of shift work roles(in 17 reviews)

  • "no downsides about Heathrow airport in my opinion(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      CRM Assistant

      May 18, 2021 - CRM Assistant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Caring, Knowledgable, Trusting, Promote within

      Cons

      None really good company for sure

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    2. 4.0
      Current Employee

      Inspirational leadership, good benefits package, overall great company to work for

      Jul 27, 2021 - General Office Worker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inspirational CEO and management, great reputation of company and good range of benefits. Increasing acceptance of working from home for management and office-based staff.

      Cons

      HR communications can be ambiguous and confusing, salary and progression within company is slow, particularly given outlook for the industry! Diversity is not well represented in the management levels, though there is some acknowledgement of that

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    3. 4.0
      Former Employee, more than 3 years

      Analysing baggage data

      Jul 30, 2021 - Baggage Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good variety of career options and interesting environment to work in

      Cons

      Rigid job structure where people may not flourish

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    4. 4.0
      Former Employee

      Great company

      Jul 31, 2021 - Data Analyst in Kettering, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      interesting varid and great paying

      Cons

      very main stream technology, internal team managership gone wild.

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    5. 2.0
      Current Employee

      Dead end job

      Jul 26, 2021 - Customer Host in Heathrow, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shift flexibility Days off Free parking

      Cons

      Incompetent Senior management, that have no direction (passing time on their high salaries). Creating new job title for their friends. Senior management would rather pay station managers to cover customer host shifts and get their normal high pay. Even though it would be cheaper to offer a incentive to Hosts for overtime. Outdated technology (not being able to see annual leave availability or swapping shift online) (Heavy use of paper) Against change 3 different contracts for frontline staff (customer hosts) Union representative does not take into consideration hosts on lower contract (£23,616) when making decisions. Long hours over 6 days, can work over 50 hours in a week. Standing in same position all shift Company does not mention to new starters that it is actually 35 hours a week over 2 years roster. Does not mention to claim additional overtime when given longer shift and not shown the roster before starting job. Does not mention that you will be working in T5 underground station. Internal recruitment is a shambles, no structure in recruitment process just randomly free styled and not even a external person to monitor for any bias. Plenty of potential for company but just not the right person running operationally. Diversity is only seen in frontline staff. Senior management (and other senior positions) majority of white background. We are told we are part of Heathrow but when it comes to benefits (shift allowance, extra pay on bank holiday) we are told we are a separate department (Rail). Start times early as 04.40am and finish times 01.30am however, you are expected to stay on if services are delayed (so if it is 30mins delayed you will be paid roughly £6 and then have to wait 30-40min for night bus (Including bus to staff car park).

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    6. 4.0
      Former Employee

      Covid era review

      Jul 13, 2021 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very grateful for the generous redundancy package they gave to most staff who worked for head office. There was certainly a team feel and people looking out for you.

      Cons

      Typically overworked at times, very stressful situations - but I suppose that couldnt be helped due to drastic staff cuts at the time...

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    7. 5.0
      Current Employee

      Security Officer

      Jul 24, 2021 - Security Officer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, job-share, 4 on 2 off

      Cons

      Shift pattern, large number of staff

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    8. 4.0
      Current Employee, more than 3 years

      Great company to work for

      Apr 26, 2021 - Project Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At the moment Heathrow is going through a difficult period of building back from the ravages of pandemic so not a great time to build on career progression. But the organisation is still doing its best to look after its people. Mental health is highly valued, diversity and inclusion are a strong agenda focus, pay is in line with market value, employee assistance programme, private health insurance, nice, clean safe offices for most employees.

      Cons

      Not a great career progression path at this time during a pandemic, a ton of work and not enough people to do it, not a lot of financial motivation for people who rely on bonuses and other financial incentives (discounts on travel etc.) as the pandemic has forced the company to scrap all these for the time being at least.

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    9. 4.0
      Former Employee, more than 5 years

      Good company to work for pre-covid

      Jul 12, 2021 - Risk and Assurance Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and perks but has changed since covid

      Cons

      Not really joined up on things

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    10. 4.0
      Current Employee

      Heathrow

      Jul 13, 2021 - Aviation Security Instructor in Heathrow, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great, hard working, caring company

      Cons

      No cons very good business

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