Heathrow Airport Reviews | Glassdoor.co.uk

Heathrow Airport Reviews

Updated 13 Jul 2019

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Found 120 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
83%
Recommend to a Friend
95%
Approve of CEO
Heathrow Airport CEO John Holland-Kaye
John Holland-Kaye
54 Ratings
Pros
  • "Good pay, the higher management is great, the parts in between they really need to sort out(in 8 reviews)

  • "Heathrow is a Great Place to work(in 8 reviews)

Cons
  • "People work tend to work at Heathrow for many years(in 9 reviews)

  • "Senior management need to take risks in social(in 8 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heathrow Airport full-time for more than 10 years

    Pros

    Heathrow is a Great Place to work. The business is very people focused and really promotes a balance between work and life. Also having worked for Heathrow for 12 years and done 8 different jobs in that time I can say there is real opportunity to grow and develop a great career.

    Cons

    People work tend to work at Heathrow for many years. This can sometimes lead to fixed thinking though this has really improved in the last couple of years.

    Advice to Management

    When trying to improve working conditions look to the operational teams and align them with support functions.

    Heathrow Airport2019-01-16
  2. Helpful (2)

    "Love Heathrow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Heathrow Airport full-time

    Pros

    Accountability, clear strategy and empowerment. Fantastic development opportunities.

    Cons

    Passion for customer and colleagues can affect work life balance if not focused

    Advice to Management

    Rationalise the ‘to-do’ list as too many ideas to implement

    Heathrow Airport2019-01-22

    Heathrow Airport Response

    February 22, 2019Head of Talent Acquisition

    Many thanks for your review. It's great to read how positively you're feeling about working at Heathrow, particularly about our fantastic career development opportunities. We understand that wanting to do the best for passengers and colleagues means that it gets very busy at ...

    Show More
  3. "Interesting"

    StarStarStarStarStar
      Current Employee - Security Officer 

      I have been working at Heathrow Airport part-time

      Pros

      Lots to do and can be challenging

      Cons

      Can be tiring, long hours

      Heathrow Airport2019-07-13
    • "Good company, poor management."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Electrical Engineer in Heathrow, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Heathrow Airport full-time for more than 8 years

      Pros

      Good pay, the higher management is great, the parts in between they really need to sort out.

      Cons

      No career progression unless you say key words, you could be a great manager but because of Heathrow’s interview process and certain key words you won’t get it..

      Advice to Management

      Need to retrain managers and make Heathrow somewhere you actually want to work at.

      Heathrow Airport2019-06-24
    • "Brilliant service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Security Officer 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Heathrow Airport full-time for less than a year

      Pros

      Potential of the job is wide. If you are keen.

      Cons

      Sometimes the traffic gets you late.

      Heathrow Airport2019-06-15
    • "A Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Security Officer 

      I have been working at Heathrow Airport full-time for less than a year

      Pros

      Great environment to work in.

      Cons

      Shift work can be rather demanding.

      Heathrow Airport2019-06-05
    • "Rewarding Career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Passenger Service Manager - Operations 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Heathrow Airport full-time for more than 5 years

      Pros

      Good pay and benefits package Good learning and development programs

      Cons

      Politics in senior roles get in the way of meaningful work Performance management framework doesn't support team success

      Heathrow Airport2019-05-26
    • "Overall good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Heathrow Airport full-time for more than 5 years

      Pros

      Good pay, flexibility, agile working

      Cons

      New pay structure lowering wages

      Heathrow Airport2019-05-19
    • "Great culture, good pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Policy Manager in Heathrow, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Heathrow Airport full-time for more than a year

      Pros

      Lots of scope to move around and up internally. My team (communications) had a really good culture and team spirit Good c-suite management who generally live the company values and make themselves approachable

      Cons

      Normal big organisation issues - stuff can get gummed up in policy or internal rules Very poor HR support

      Advice to Management

      Keep doing what your doing

      Heathrow Airport2019-05-18
    • "Just jobs, not careers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Finance Manager in Heathrow, England
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at Heathrow Airport

      Pros

      Great name to have on hour cv

      Cons

      Poor senior leadership, lack of career progression opportunities and salaries below market

      Advice to Management

      Higher focus on people and team feeling. Start with fair salaries and internal opportunities to progress

      Heathrow Airport2019-05-02
    Found 120 reviews