Help Scout Reviews

3.2

56% would recommend to a friend

(50 total reviews)
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Toby Gabriner

Not enough data to show CEO approval

41% positive business outlook

Help Scout has an employee rating of 3.2 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Help Scout employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

50 reviews
5.0
25 Feb 2026

A lot of change, but things are looking up

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Honestly, if I could give it 4.5 stars, that would really be my rating. I like it here, but it's definitely not perfect. The people are pretty amazing. They're smart and kind and generally people I'd want to hang out with if we lived in the same place. But we don't, because we're 100% remote. And that's pretty awesome too. People love our product. It's nice to work for a company that people genuinely appreciate. We're definitely customer-focused, which is so much nicer than some of the companies I've worked for where they're just obsessed with the next enterprise deal. The work-life balance is solid here. Lots of parents and people who have lives outside of work. The opportunity for ownership is great. I'm the kind of person that likes to drive my own work and tinker with problems, and I get that here.

Cons

It's messy. I've been here a year and there's definitely a lot of whiplash from strategy changes. At times it's really hard to see where we're actually going, but things have felt a LOT better since the Fall, and I'm genuinely excited for what we're doing right now. There's a lot of turnover. Some teams just feel less stable than others.

5.0
17 Mar 2025

Great Culture

Recommend
CEO approval
Business outlook

Pros

- Great culture - Very transparent and open communication at all levels - Remote first built into every part of the company - Excellent work/life balance

Cons

- Company is in a state of flux; More than you would expect for a company its age

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Help Scout Response
1y
Thanks for taking the time to leave this review! We appreciate the feedback.
5.0
11 Mar 2025

A great place to do the best work of your career

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- 14 year old company with solid financial performance and established best practices. - All-remote team makes it a very flexible place to work. - Yearly all-company retreats to cool places, like Rome, Toronto, and Mexico. - Willingness to take smart, calculated risks to set up the company for success. - High performance culture with clear values, meaning you're surrounded by top talent. - Solid product that's used by Help Scout's customer support team. Beautiful design and brand. Doing lots of cutting-edge AI stuff too.

Cons

- Customer support is a competitive space, meaning there's constant pressure to keep up with much larger companies. - (Also a pro) The high performance culture can be a lot for some people.

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Help Scout Response
1y
Thank you so much for taking the time to leave this review! It's so appreciated. -- Leah, VP of People
Viewing 1 - 3 of 50 Reviews

Glassdoor has 55 Help Scout reviews submitted anonymously by Help Scout employees. Read employee reviews and ratings on Glassdoor to decide if Help Scout is right for you.