Helping Hands Home Care Reviews | Glassdoor.co.uk

Helping Hands Home Care Reviews

Updated 5 December 2018
254 reviews

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Employee Reviews

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Pros
  • "I have just come home from my training with Helping Hands" (in 64 reviews)

  • "I enjoy working for helping hands as they look after their employees" (in 13 reviews)

Cons
  • "I have found no cons working for Helping Hands - on the contrary; it’s better than I could have ever expected" (in 18 reviews)

  • "No downside for working with Helping Hands" (in 17 reviews)

More Pros and Cons

  1. Featured Review

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Folkestone, England
    Current Employee - Care Coordinator in Folkestone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I am always made to feel like a valued team member, everyone always tells you to let them know if you need a hand, and when you do, people are happy to help.
    I am given so much freedom in my role, if I think of something that I think would be a good idea, I am encouraged and supported to pursue that idea. I genuinely love my job.

    Cons

    The only downside I can think of is that we often travel quite far and traffic is usually a bit of a nightmare.

    Advice to Management

    Continue to be as supportive as you are.

    Helping Hands Home Care Response

    14 Dec 2018 – Recruitment Marketing Manager

    Fantastic to see that you've got the support and freedom you require to be brilliant at your role. Our support functions work hard to make sure you've got the tools to succeed and it's great to see... More


  2. "Excellent culture and workplace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Alcester, England
    Current Employee - Marketing in Alcester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I've been working for Helping Hands for nearly a year now, they have a great culture around the offices, the work is challenging and fast paced but this has played a key role in helping me develop.

    Cons

    No real major cons to report.

  3. "A family-run business that genuinely care - excuse the pun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alcester, England
    Current Employee - Anonymous Employee in Alcester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than a year)

    Pros

    • Family run
    • Good team cohesion
    • Solid leadership
    • Career progression
    • Investment in employees
    • Competitive pay
    • Understanding management - i.e being able to go to doctor appointments in work time
    • Growing business
    • If you work hard you will be recognised and rewarded
    • Brilliant Annual Conference/Internal Awards Night
    • Invested in making a difference

    Cons

    There aren't a lot of benefits that you would get with other companies - like healthcare, discount cards, free fruit, flexible working hours and gym memberships.

    The employee package is that you get paid and if you work hard the company will invest in you. Which is some respects is fair, however it would be good to see more happen this year in the way of employee engagement and retention.

    Advice to Management

    Improve the benefit package for the standard employee and don't be afraid to embrace change. Then, when changes are made make sure all employees know about them.

    Staff retention should be priority no matter the cost.

    Happy employees work hard.

    Helping Hands Home Care Response

    14 Dec 2018 – Recruitment Marketing Manager

    A sentence really stuck out to me in this review - "Happy employees work hard" and it's absolutely true!

    We provide a lot of great aspects to working at Helping Hands, but we realise we can do... More


  4. "Company Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than 8 years)

    Pros

    Great company values, open door policy, CEO on first name terms with most of the staff. I have been with the company for 16 years, I started as a carer and have progressed to running my own branch, internal growth is fantastic!

    Cons

    Need to work long hours at times

    Helping Hands Home Care Response

    5 Dec 2018 – Recruitment Marketing Manager

    With 16 years service you really know what it is like being a part of the Helping Hands family so I am delighted to read such a great review. Being promoted from Carer all the way up to Branch... More


  5. "Best company to work for so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Administrator in Alcester, England
    Current Employee - Human Resources Administrator in Alcester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    - great company values
    - very friendly and helpful members of the team
    - we make a difference to people's lives every day
    - the CEO, COO and all the Directors are approachable and get involved
    - great career opportunities
    - the company support and value you

    Cons

    - long working day if you're not used to it

    Helping Hands Home Care Response

    5 Dec 2018 – Recruitment Marketing Manager

    Being part of a team that does such amazing work with vulnerable people can be demanding, and the days can sometimes be long, so being surrounded by great colleagues who all live our values is... More


  6. "Proud to say I work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than 5 years)

    Pros

    Constant collaboration allows me to interact with a lot of people from all walks of life! Fantastic co-workers!

    Cons

    Work-Life Balance although this is the nature of the job we do

    Advice to Management

    Continue to invest in your employees which leads to a high retention rate

    Helping Hands Home Care Response

    14 Dec 2018 – Recruitment Marketing Manager

    Brilliant to hear your feedback after logging more than 5 years of service with us! A key benefit of working with Helping Hands is the interactions you have with many different people throughout the... More


  7. "Hourly carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Carer in Yate, England
    Current Employee - Carer in Yate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care part-time (More than 3 years)

    Pros

    I have been working happily with helping hands for 4 years now, I absolutely love it! The staff and customers are all so friendly, I hope to work for helping hands for many more years 😊

    Cons

    I have nothing bad to say about helping hands

    Helping Hands Home Care Response

    14 Dec 2018 – Recruitment Marketing Manager

    What a lovely review, thanks for taking the time to post your thoughts and comments. Wonderful news that you've been with us for 4 years now, here's to many more!

    If you ever need anything, please... More

  8. "Excellent Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Chipping Sodbury, England
    Current Employee - Branch Manager in Chipping Sodbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than a year)

    Pros

    You can move up through the business.
    Everyone is very helpful.
    You get a lot of support.

    Cons

    So far I have found no cons!

    Advice to Management

    Keep up the great work!


  9. "Helping Hands Chelmsford"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hvs Carer in Chelmsford, England
    Current Employee - Hvs Carer in Chelmsford, England
    Recommends
    Positive Outlook

    I have been working at Helping Hands Home Care part-time (More than a year)

    Pros

    I enjoy working for this company because there is always plenty of work. There is excellant training and the support is great and the pay is good.

    Cons

    Parking at the office can be a problem.


  10. "I work as an hourly carer for helping hands care based in Chelmsford"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Chelmsford, England
    Current Employee - Intern - Hourly in Chelmsford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    Flexible hours, the smile you put on someone’s face when they open the door and know you have come to make their day easier. Personally I find this Job SO rewarding and making a difference to another persons life every day is the best feeling. I have learnt so much about difficulties facing the elderly and individuals with special needs , it fascinates me to learn a new thing every day. The stories from the elderly customers are just priceless...their experiences...their journey. And now it’s their time to rest and I can make their life a bit easier when they need a helping hand . I have managed to use my own experience as a teacher to make resources to prompt memory with our customers that have dementia , it’s a job that lets you give back .

    Cons

    Can be long hours but that’s because I chose to do that!!!

    Advice to Management

    I feel extremely supported at my Chelmsford branch led by my manager Esther Graham, care co ordinatior Lottie...they organise my rota snd are very understanding of family situations. They give constant feedback where I have done things great and areas I could improve in which is extremely valuable so as all of us deliver the highest quality of care. I feel very happy to be part of our helping hands team at Chelmsford.