Helping Hands Home Care Reviews
Updated 11 May 2021
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Recommend to a Friend
Approve of CEO
Andy Hogarth
65 Ratings
Pros
"I’ve always found Helping Hands in Wimbledon a really positive company to work with" (in 82 reviews)
"I’ve found quite a few new friends in the other carers working here and they too are always at the end of the phone" (in 71 reviews)
Cons
"Helping Hands is one of those companies which looks great from the outside but rotting on the inside" (in 28 reviews)
"Unfortunately travel time is not paid" (in 16 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee★★★★★Featured Review
Pros
Good rate of pay Great clients On the doorstep Great colleagues
Cons
Nothing! You won’t have any problems working here!
Continue reading - Current Employee, less than 1 year★★★★★
Pros
From my first point of contact, through my interview process, my training, travel booking and the like, I was treated with care, respect and patience. The process was efficient, informative and comprehensive
Cons
No downside, as yet! All promises delivered upon, plus more!
Continue reading - Current Employee, more than 1 year★★★★★
Pros
I love the work and the customers I visit. Even if it’s a job full of poo. I get great satisfaction of doing the best I can and making a difference to someone’s life. The office staff are always welcoming and helpful. They will always try and help me out or compromise. As I do with them. I had paramedics attend a customer today. They said helping hands carers were conststantly the best caters they come across.
Cons
Sometimes I have to drive a long way for a short call so really not economically viable for me to do. I love my job but I have to earn money too. If I drive 1/2 hr for a half hour call and back. I get paid £5 for 1 1/2 hrs of my tome. And it would probably run over as wouldn’t be a regular one. Realistically that would be £1.60 an hour!! The mileage doesn’t make it up enough and don’t get any in the way home. Should get paid more for weekends or at least sundays.
Continue readingHi, thank you for taking the time out to leave us such an insightful review. I have passed your comments over to the team in Redditch and I'm sure they will be delighted with the 5 stars and take your comments on board. Thanks!
- Current Employee, more than 1 year★★★★★
Pros
I have won moments of kindness a few times now. I’m always shocked every time. But it makes me so proud because I know that I’m likeable and that my customers are getting the best care they possibly can. I’m being supported to progress in my role and the management team are amazing. The team are wonderful and I couldn’t get through a lot of things without my wantage team. The hours are flexible the pay is good and all round a joy to work for. The learning opportunities as well are incredible, different courses and NVQ’s to do.
Cons
Someone’s we have staff off a lot or shortage of staff but the team always get through it really well and work together.
Continue readingHelping Hands Home Care Response
Good morning, thank you so much for taking the time out to leave us such a positive review. congratulations on all the great work you and the rest of the team in Wantage are doing!
- Current Employee, less than 1 year★★★★★
Pros
Helpful, rewarding, flexibility, great training, meeting new people
Cons
None so far as I have not officially started
Continue reading - Current Employee, less than 1 year★★★★★
Pros
You can choose your own placement to suit your lifestyle, regular money, making a difference in someone’s life, holiday cover, continuous support and help and training courses.
Cons
I don’t have any reason for people to not want to work for Helping Hands
Helping Hands Home Care Response
Hi there! Thank you so much for taking the time out to leave us such positive feedback. We are so pleased that you are enjoying your role so much!
- Current Employee, less than 1 year★★★★★
Pros
It is so lovely looking after our customers. It is very rewarding when you put a smile on the customers face.
Cons
The travelling as you don't get enough time between customers
Continue readingHelping Hands Home Care Response
Hi, Thank you so much for leaving us such positive feedback, I know the Bromsgrove team will be delighted with the feedback. I will pass your comments on to them :)
- Current Employee, less than 1 year★★★★★
Pros
Training was fantastic. Helping hands is a great company and provides new staff with all the training required for there new roll. Would highly recommend.
Cons
None that I’m aware of.
Helping Hands Home Care Response
Hi, Thank you for leaving us such positive feedback, we have passed your comments over to the team in the North region and I'm sure they will be delighted :)
- Current Employee★★★★★
Pros
The training is very comprehensive and I trust that they will refresh or provide further training as required. I could tell from the training that they really are all about person-centred care. They were reassuring, open, honest and friendly throughout the process. Our trainer had a wealth of experience and stories which made it enjoyable as well as incredibly informative. The various activities also made it engaging and memorable. The office space was very comfortable and there were always beverages and snacks on hand. They were very responsible, following the coronavirus rules and regulations at all times. I had to travel from outside Peterborough so they booked a very clean and secure self-catered suite which made the stay even more pleasant. Thus far I feel adequately supported and respected. I believe this will continue throughout my care journey.
Cons
I have only completed training - so far I have no complaints!
- Current Employee, less than 1 year★★★★★
Pros
The training is very good
Cons
Time off isn't always convenient
Helping Hands Home Care Response
Thank you for taking the time to leave us a review, it is great to hear positive feedback on our training. I have passed your comments over to the relevant team and they will be very grateful. Thanks!
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