Helping Hands Home Care Reviews | Glassdoor.co.uk

Helping Hands Home Care Reviews

Updated 15 February 2019
266 reviews

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4.3
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Employee Reviews

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Pros
  • "I have just come home from my training with Helping Hands" (in 66 reviews)

  • "I enjoy working for helping hands as they look after their employees" (in 13 reviews)

Cons
  • "So far, I have not come across any downside to working for Helping Hands" (in 19 reviews)

  • "I have found no cons working for Helping Hands - on the contrary; it’s better than I could have ever expected" (in 19 reviews)

More Pros and Cons

  1. Featured Review

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Folkestone, England
    Current Employee - Care Coordinator in Folkestone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I am always made to feel like a valued team member, everyone always tells you to let them know if you need a hand, and when you do, people are happy to help.
    I am given so much freedom in my role, if I think of something that I think would be a good idea, I am encouraged and supported to pursue that idea. I genuinely love my job.

    Cons

    The only downside I can think of is that we often travel quite far and traffic is usually a bit of a nightmare.

    Advice to Management

    Continue to be as supportive as you are.

    Helping Hands Home Care Response

    14 Dec 2018 – Recruitment Marketing Manager

    Fantastic to see that you've got the support and freedom you require to be brilliant at your role. Our support functions work hard to make sure you've got the tools to succeed and it's great to see... More


  2. "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care and Training Practitioner in Barnet, England
    Current Employee - Care and Training Practitioner in Barnet, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care part-time (Less than a year)

    Pros

    I started as a carer in July 2018 and have already progressed to Care and Training Practitioner. I have met some lovely clients whom I love to look after. This job is so rewarding, I go home at night feeling happy and I look forward to going to work. My manager, the branch team and the wider team are all so lovely and are always a pleasure to talk to, this includes Tim the CEO who popped into our branch last week. I love working for this company and I'm so glad I was given the chance to do so.

    Cons

    I honestly cannot think of any.

    Advice to Management

    Keep doing what you are doing!

    Helping Hands Home Care Response

    28 Jan 2019 – Recruitment Marketing Manager

    What a fantastic read this was! Really amazing that you've managed to move to Care and Training Practitioner in such a short space of time, that's surely a credit to you and your work ethic with... More

  3. "Ok company - Strange management system"

    StarStarStarStarStar
    Former Employee - Liaison Manager in Alcester, England
    Former Employee - Liaison Manager in Alcester, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Helping Hands Home Care full-time (Less than a year)

    Pros

    Good pay
    Easy hours
    Straightforward role
    Senior staff are approachable

    Cons

    Difficult location
    Too many ‘team leaders’


  4. Helpful (1)

    "Very irregular"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Helping Hands Home Care part-time

    Pros

    The people you meet, caring is a way of life, part of your personality, it’s not just a job. If you really are a caring person, you’ll love the kind of people you care for, I have made many good relationships, even where they have asked me to return.

    Cons

    Unfortunately not all of the careers working for helpings hands are the natural caring type of people. Some are just there to earn money, and that sometimes reflects in their work. Also the communication between the company while not on any placements is poor, I could be waiting ages for a response and when I do get one, most of the time I am just palmed off to somebody else’s.

    Helping Hands Home Care Response

    12 Feb 2019 – Recruitment Marketing Manager

    We couldn't agree more than the most important thing about providing care is your passion for it.

    We recruit solely on this basis, not asking for experience to apply with us - because we know... More


  5. "Good but changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Helping Hands Home Care full-time

    Pros

    Good HO suppurt metwrk to arrange meetings

    Cons

    Not allowed to manage your own diary


  6. "The best in the UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live-in Carer
    Current Employee - Live-in Carer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time

    Pros

    High Standard quality of service to the customers.
    Personal interest in the trainees and employees.

    Cons

    I would like to do some more practice on the MAR and Medication chapter.

    Advice to Management

    I have finished the assessment week successfully and i am with my first customer.
    I am very pleased that i have joined Helping Hands.

    Helping Hands Home Care Response

    28 Jan 2019 – Recruitment Marketing Manager

    Thanks for taking the time to leave us a review - always lovely to hear from our carers, especially ones that have just completed their training. I'll be passing the feedback about the MAR and... More


  7. "I love my job!"

    StarStarStarStarStar
    Current Employee - Care Assistant in Exeter, England
    Current Employee - Care Assistant in Exeter, England
    Recommends

    I have been working at Helping Hands Home Care part-time (Less than a year)

    Pros

    It’s great being part of the Exeter team. Lottie, Karen and Josie are doing an amazing job at the office. Great communication and I always feel very well supported. It’s so nice to meet all my lovely costumers and put a smile on their face.

    Cons

    No cons, as I feel very possitive about Helping Hands.

    Helping Hands Home Care Response

    28 Jan 2019 – Recruitment Marketing Manager

    Hi there, thanks for leaving us a review. We get a lot of great feedback about Lottie and the team in Exeter so I'm glad to hear you're having the same experience. If you ever require any extra... More

  8. "Loving it so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chester, England
    Current Employee - Anonymous Employee in Chester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Helping Hands Home Care part-time (Less than a year)

    Pros

    I love helping others, and this is a very rewarding job. I feel valued and am happy with the job so far.

    Cons

    Not been paid yet and I started on 3rd December, you get paid monthly on the 14th. It would be good if there was flexi pay or we got paid weekly.

    Advice to Management

    Offer weekly pay and better mileage.

    Helping Hands Home Care Response

    28 Jan 2019 – Recruitment Marketing Manager

    Hi there, glad to hear that you're having such a great time in your role, our carers really do find the work they do super rewarding. All carers, branch staff and head office teams get paid on the... More


  9. "New Live-In Carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live-in Carer
    Current Employee - Live-in Carer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I completed the Helping Hands training course very recently and found it excellent. The days were broken up into short periods, so that my attention didn’t wander, and the tutors were friendly, supportive and easy to understand. I felt it was a very good basis for my new career and the on-line continuation to it is also full of information.
    I was lucky to be offered a placement right away. I find the work very satisfying and love the feeling that I am looking after people who are at the stage in their lives when they need a helping hand.
    I have found all the staff at Helping Hands to be kind, professional and supportive.

    Cons

    So far, I have not come across any downside to working for Helping Hands.

    Advice to Management

    Please continue to be just as friendly and enthusiastic as you are! I was impressed that the CEO, Tim Lee came to speak to us during training, emphasising that the company is truly concerned about their employees.

    Helping Hands Home Care Response

    28 Jan 2019 – Recruitment Marketing Manager

    Hi there, can I just say that this is a really well thought out and written review! So great to hear how the training is being received and interpreted by our brand new carers, especially as we've... More


  10. Helpful (2)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Helping Hands Home Care full-time (Less than a year)

    Pros

    A good opportunity to help others in need

    Cons

    Lack of support and difficult communication out of hours

    Helping Hands Home Care Response

    12 Feb 2019 – Recruitment Marketing Manager

    Hi there, thanks for leaving us a review. All feedback is appreciated - I'd like to find out more about your experience with Helping Hands if you're able to discuss further. Drop me an email on... More