Helping Hands Home Care Reviews | Glassdoor.co.uk

Helping Hands Home Care Reviews

Updated 19 April 2019
313 reviews

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4.2
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Employee Reviews

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Pros
  • "Great company, love working with Helping Hands" (in 74 reviews)

  • "I started working for Helping Hands 3 months ago & I can honestly say I have loved every minute" (in 14 reviews)

Cons
  • "Training and ongoing support particularly for live in carers is not adequate for long term placements" (in 12 reviews)

  • "No cons, as I feel very possitive about Helping Hands" (in 22 reviews)

More Pros and Cons

  1. "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Basingstoke, England
    Current Employee - Carer in Basingstoke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care part-time (Less than a year)

    Pros

    I have been working as part of the Basingstoke team now for six months and can honestly say it's the best job I've had. The management team have bent over backwards to make me feel welcome and part of the team. I had fantastic support when I first started as I had not done home care work before and continue to have encoutagrment and fantastic support from the team. I especially enjoy our monthly meetings with the enthusiasm and team spirit it's hard not to come away feeling inspired.

    Cons

    Honestly can't think of anything

    Advice to Management

    Keep doing what your doing its amazing

    Helping Hands Home Care Response

    11 Apr 2019 – Recruitment Marketing Manager

    What an amazing review this is. Thanks for taking the time to leave this on our page. The team over in Basingstoke are amazing and are lead by Branch Manger Simon, who's as supportive as they come... More


  2. "Pay"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Live-in Carer in Birmingham, England
    Current Employee - Live-in Carer in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    Very little overheads. Accommodation provided.

    Cons

    It’s live in care which means you are there 24 hours a day. Compare the pay per hour to the minimum wage, it’s way below.

    Advice to Management

    Pay your employees per hour.

  3. Helpful (1)

    "Carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Basingstoke, England
    Current Employee - Carer in Basingstoke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    The Communication, customers and pay is great and very flexible! There is always room from progression and carers are very appreciated by management and the customers. I’ve been with helping hands in Basingstoke for 10 months now and absolutely love what I do it’s definitely more than a job to me. Everybody helps eachover out were more like a family than colegeues.

    Cons

    No cons happy with everything

    Helping Hands Home Care Response

    11 Apr 2019 – Recruitment Marketing Manager

    Another fantastic review from Basingstoke! The team in that branch are amazing and are lead by the fantastic branch manager Simon. Ultra supportive, the team in Basingstoke do their best to build a... More


  4. "Great Company"

    StarStarStarStarStar
    Current Employee - Carer in Preston, North West England, England
    Current Employee - Carer in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care part-time (Less than a year)

    Pros

    I'm approaching 50 and been self employed for years so was quite nervous to start work for an employer again and I had no experience in care, the process in applying and the training was really good and took about a month to officially start,.
    The staff in Preston are all really friendly and supportive and have been there every step of the way to help me give the best care possible to some lovely people and I'm so glad I took the plunge and changed my career later on in life, do not feel pressured to work any calls that I'm not happy with.

    Cons

    Some of the visits are quite far away but the office staff will try their best to work with you regarding your availability and location.

    Helping Hands Home Care Response

    11 Apr 2019 – Recruitment Marketing Manager

    Thank you for the review, it's always lovely to hear back from our carers and what they're experiencing with Helping Hands, especially when their previous work experience wasn't in care. Something... More


  5. "Perfect place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live-in Carer in Dorking, England
    Current Employee - Live-in Carer in Dorking, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than 3 years)

    Pros

    I can work for as long as I like and go home when I need to.

    Cons

    Sometimes communication with the office can be very slow.

    Helping Hands Home Care Response

    11 Apr 2019 – Recruitment Marketing Manager

    Thanks for sending this review through, I'm glad to hear that your work schedule is so flexible for you and suits your work-life balance. Our communication to our carers is something that we're... More


  6. Helpful (1)

    "One of the best companies I have worked for."

    StarStarStarStarStar
    Current Employee - Home Care Assistant in Durham, England
    Current Employee - Home Care Assistant in Durham, England
    Recommends

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I find it an absolute privilege to be able to help clients live as independently as possible in there own homes. I have had much valued support from the lovely care coordinators and, during a recent family issue, the support from manager Michelle was above and beyond what I expected. I certainly feel cared for by the office.
     I love my job, clients fill my day with such lovely humorous and sometimes sad stories. It can feel lonely driving from call to call, but you can always rely on other carers to give you a boost.
    Being a carer isn't for everyone, but you just might be the right person for a specific client, and then, friendships and trust are built and then you have a sense of fulfillment.

    Cons

    When you choose to work in this sector you've got to be realistic as it is a demanding job. The hours don't always suit but it's definitely not a massive problem as the office staff will do their very best to help you,

    Helping Hands Home Care Response

    16 Apr 2019 – Recruitment Marketing Manager

    What a fantastic review to read from one of our employees, it's great to hear that the Durham branch are providing such an amazing level of support for their carers; yours isn't the only glowing... More


  7. Helpful (1)

    "ecellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Care Coordinator in Durham, England
    Current Employee - Care Coordinator in Durham, England
    Recommends
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than 8 years)

    Pros

    I have worked for helping hands for 9 yrs now and can honestly say that the Durham branch is the best I have worked for they are fully supportive of both staff and customers and do their very best to solve any issues that may arise Michelle the branch manager has helped me progress to my current position and is always around to help me with any questions I may have

    Cons

    there are no downsides they are a caring company

    Helping Hands Home Care Response

    16 Apr 2019 – Recruitment Marketing Manager

    Wow, 9 years is an incredible amount of time to have spent with Helping Hands - thanks for your commitment! I'm sure you've seen the company go through a world of different changes as we've grown and... More

  8. "Brilliant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live-in Carer
    Current Employee - Live-in Carer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care part-time (More than a year)

    Pros

    Great company, love working with Helping Hands. Everthing is always done right and on time.

    Cons

    Placements and transport may be confirmed last minute but always on time!

    Helping Hands Home Care Response

    11 Apr 2019 – Recruitment Marketing Manager

    We pride ourselves on having a world class support team behind the scenes to help our Live In Carers provide the amazing care they're so brilliant at. Sometimes things can get changed around last... More


  9. "Live-In Carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live-in Carer in Liverpool, England
    Current Employee - Live-in Carer in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    They paid us on time.

    Cons

    More communication between managers and live-in carers, please don’t forget that you are sitting in an office but we are living in a house with our client!!

    Advice to Management

    Weekly communication, visits from manager, updated feedbacks from the families to us, weekly emails with all the updates of the company. We need to learn what is happening!

    Helping Hands Home Care Response

    16 Apr 2019 – Recruitment Marketing Manager

    Hi there, thanks for taking the time to leave a review and more specifically, thanks for the constructive feedback. Communication is something we're always looking to improve further and it's... More


  10. Helpful (1)

    "Best thing I have ever done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caregiver in Durham, England
    Current Employee - Caregiver in Durham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    I love meeting some lovely people colleagues and customers alike

    Cons

    Some long shifts but breaks at the same time too so swings and roundabouts

    Advice to Management

    The only problem I have is sometimes not having enough time to travel between calls but other than that everything ok if I have any problems Michelle and the rest of the team are at the end of the phone and sort things our asap

    Helping Hands Home Care Response

    16 Apr 2019 – Recruitment Marketing Manager

    It's great to hear that our team over in Durham is continuing to do an amazing job of looking after their team. Glad you're having such a good time working with Helping Hands, thanks for taking the... More