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Her Majesty's Revenue & Customs Reviews
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    Her Majesty's Revenue & Customs Reviews

    Updated 14 April 2019
    350 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Her Majesty's Revenue & Customs Chief Executive and Permanent Secretary Sir Jonathan Thompson
    Sir Jonathan Thompson
    63 Ratings

    Employee Reviews

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    Pros

    • "Good work life balance and pension package" (in 41 reviews)

    • "flexible working hours extra hours go towards flexible leave" (in 44 reviews)

    Cons

    • "Senior management and future plans" (in 20 reviews)

    • "No proper pay rise for years makes you feel unappreciated" (in 20 reviews)

    More Pros and Cons
    1. Featured Review

      "Flexible Learning Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Data Scientist in London, England
      Current Employee - Data Scientist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

      Pros

      Lots of opportunities for advancement

      Cons

      Its the civil service and they like to do thing s their way.

      Advice to Management

      Pay advancement is necessary or talent will leave.

    2. "Flexible Place To Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs part-time

      Pros

      Very flexible when it comes to hours and work/life balance

      Cons

      Pay isn't that great, but sufficient

      Advice to Management

      None really, as worked at level with team leaders

      3. Join the Her Majesty's Revenue & Customs team
      See Our Latest Jobs

    3. "Stable Income, Opportunities depend on deparment you are in"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Tax Customer Service in Glasgow, Scotland
      Current Employee - Business Tax Customer Service in Glasgow, Scotland
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than 3 years)

      Pros

      -Good opportunities for growth IF the department encourages it. Can be difficult to get out of the contact centre
      -Stable income
      -Flexi time

      Cons

      -Fixed pay
      -Equivalent job in private sector likely to be more paid

    4. "good"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Her Majesty's Revenue & Customs part-time

      Pros

      good place to work will recommend

      Cons

      salary low compare to work load

    5. "Economic Adviser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Economist in Manchester, England
      Current Employee - Senior Economist in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than 3 years)

      Pros

      Great place to work, complex policy problems, trying to give the best policy advice to ministers.

      Cons

      Large expectation of staff sometimes, especially during fiscal events.

      Advice to Management

      Keep up the good work.

    6. Helpful (1)

      "HMRC"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Her Majesty's Revenue & Customs full-time

      Pros

      good pension and flexible working

      Cons

      lack of progression, "dead mans shoes"

    7. Helpful (1)

      "good if in right department"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      good if in right department

      Cons

      Silly promotion system that you have to learn

    8. "Compliance officer"

      StarStarStarStarStar
      Current Employee - Compliance Officer
      Current Employee - Compliance Officer

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      Good training. Benefits. Holiday. Sick leave. Flexie

      Cons

      Pay, depends what department you work for.

    9. "Mixed review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Compliance in Newcastle, England
      Former Employee - Compliance in Newcastle, England
      Recommends

      I worked at Her Majesty's Revenue & Customs full-time (More than 10 years)

      Pros

      Great People to work with
      Flexible Working
      Surface Pro & Mobile to be able to remote work
      Interesting work

      Cons

      Unfair and poor recruitment process
      Undervalue staff
      Grades not defined

    10. "No prospects"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Edinburgh, Scotland
      Current Employee - Anonymous Employee in Edinburgh, Scotland
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Her Majesty's Revenue & Customs part-time (More than 10 years)

      Pros

      You get fleet time (which they are trying to remove)

      Cons

      Treat you like a number