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Her Majesty's Revenue & Customs Reviews
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    Her Majesty's Revenue & Customs Reviews

    Updated 24 May 2018
    244 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Her Majesty's Revenue & Customs Chief Executive and Permanent Secretary Jon Thompson
    Jon Thompson
    16 Ratings

    244 Employee Reviews

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    Pros

    • Lots of team building activities (if you like that kind of thing) excellent work life balance (in 29 reviews)

    • Flexi time, study opportunities, progression opportunities, work life balance (in 33 reviews)

    Cons

    • No proper pay rise for years makes you feel unappreciated (in 17 reviews)

    • Senior management place more importance on their own teams stats rather than developing their people (in 17 reviews)

    More Pros and Cons

    1. "Worked here since 2013"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      Excellent colleagues and good work life balance.With the new regional hubs career progression opportunities should increase - whether or not this happens only time will tell.

      Cons

      Plenty of red tape. Micro management in some teams. Pay freeze is affecting morale

    2. "Human Resource Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Human Resources Manager in London, England
      Former Employee - Human Resources Manager in London, England
      Recommends
      Neutral Outlook

      I worked at Her Majesty's Revenue & Customs part-time (More than 8 years)

      Pros

      A good place to work if you want to learn a wide range of skills

      Cons

      Interesting work, but the hours are long

      Advice to Management

      Listen to staff

      3. Join the Her Majesty's Revenue & Customs team
      See Our Latest Jobs

    3. "HMRC job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Higher Officer in Nottingham, England
      Current Employee - Higher Officer in Nottingham, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than 3 years)

      Pros

      Flexible working, you can work around school runs etc

      Cons

      Slowly becoming more corporate without the pay to match

      Advice to Management

      Nothing. Government keep saying there is no money

    4. "Compliance officer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      good working hours flexibility and pay

      Cons

      Lack of training at times

    5. "Higher Officer - VAT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - VAT Higher Officer in London, England
      Current Employee - VAT Higher Officer in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

      Pros

      Flexible working, room for progression upto HO relatively easier

      Cons

      Too much admin work and some processes are too inefficient

      Advice to Management

      Improve your systems .. keep up with the 21st century

    6. "Pros and Cons"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Business Analyst in Newcastle upon Tyne, England
      Current Employee - Senior Business Analyst in Newcastle upon Tyne, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

      Pros

      I work in the IT Department at Benton Park View. Pros - flexitime, great IT kit, some travel (get to see other offices), fantastic people to work with (old school Civil Servants and newbies from the private sector make it a very interesting mix), Senior Management sit with and engage with all staff, gift voucher rewards where you can nominate helpful colleagues, excellent public transport links if you live nearby, lots of opportunities for promotion or transfer.

      Cons

      Very very limited payrise, if any. No onsite parking (there's a 14 year waitlist), so the nearest car park is a 20 minute walk away. If you get there after 08:30am there are no spaces (so even though flexi working, there's no opportunity to come in later than that unless you use public transport) which is a nightmare if you live further away.

    7. "Debt Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      Work with wonderful team members.

      Cons

      Managers who are untrained and unqualified and then expect you to do the job. When you go to them for advice they keep referring you to someone else. Excessive amount of micro management.

      Advice to Management

      Listen to your staff and treat them with respect. Educate managers in the areas they are supposed to manage.

    8. "Data analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Her Majesty's Revenue & Customs full-time

      Pros

      Very enjoyable and friendly atmosphere

      Cons

      No cons at this current point

    9. "Senior recruitment consultant & manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Recruitment Consultant in Nottingham, England
      Current Employee - Recruitment Consultant in Nottingham, England
      Recommends
      Approves of CEO

      I have been working at Her Majesty's Revenue & Customs full-time (Less than a year)

      Pros

      Loads of opportunities
      Good leave allowance
      Good support for emergencies & caring responsibilities (special leave)
      Good solid career paths & opportunities to gain formal qualifications
      Good mixture of diversity and as an Asian lady I have been fully encouraged to develop and had 4 promotions since I started.
      Varied types of work, not just Tax!
      Lovely morale
      I can proudly say I give something back to society !

      Cons

      Culture and discipline sometimes requires too many jumps through too many hoops

      Advice to Management

      Continue with good work

    10. "not my cup of tea"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Disapproves of CEO

      I worked at Her Majesty's Revenue & Customs full-time

      Pros

      some nice managers - look hard

      Cons

      too many rules and regulations

      Advice to Management

      listen to staff

    Showing 244 of 257 reviews
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