Her Majesty's Revenue & Customs Reviews | Glassdoor.co.uk

Her Majesty's Revenue & Customs Reviews

Updated 3 October 2018
287 reviews

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3.2
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Her Majesty's Revenue & Customs Chief Executive and Permanent Secretary Jon Thompson
Jon Thompson
36 Ratings

287 Employee Reviews

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Pros
  • "Great work life balance and opportunities to learn" (in 33 reviews)

  • "Flexible working, room for progression upto HO relatively easier" (in 37 reviews)

Cons
  • "Pay is shocking - no pay rise for the last 10 years" (in 18 reviews)

  • "Senior management place more importance on their own teams stats rather than developing their people" (in 18 reviews)

More Pros and Cons

  1. "HR Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Advisor in Glasgow, Scotland
    Current Employee - Human Resources Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Pros

    Great Terms & Conditions. Good environment.

    Cons

    Pay has failed to keep pace with Rate of Inflation for a decade.

    Advice to Management

    Challenge Government on pay restrictions or lose your best and brightest.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Flexible working
    Promotion opportunities
    Varied type of work

    Cons

    Needs higher pay
    Invest more in staff

  3. "Good Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Good perks, good atmosphere, amazing development teams

    Cons

    terrible managers and too much red tape and do things too much by the book with no leeway


  4. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Her Majesty's Revenue & Customs full-time

    Pros

    Great place to be great staff and training

    Cons

    I can't think of any cons


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Salford, North West England, England
    Current Employee - Customer Service Consultant in Salford, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (Less than a year)

    Pros

    Professional support. Public service. Relaxed environment.

    Cons

    Disorganised. Not clear leadership. Labrynthine.


  6. "Investigation Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Investigator in Manchester, England
    Current Employee - Financial Investigator in Manchester, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

    Pros

    Training, People, Interesting work, Meaningfull work, Pension

    Cons

    Senior Management (Old Guard), Processes, Pay

    Advice to Management

    Bad Management needs to be sorted out


  7. "Debt Recovery"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Pay is fine but not enough

    Cons

    Pressure is too much at each moment

    Advice to Management

    Listen to employees more

  8. "-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than 3 years)

    Pros

    Great work life balance and opportunities to learn

    Cons

    Progression beyond certain level difficult

    Advice to Management

    -


  9. "Gone massively downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Officer in Newcastle upon Tyne, England
    Current Employee - Compliance Officer in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Pros

    Flexitime is about the only good thi g you can say

    Cons

    Staff have become a commodity, simply numbers on a board. Not a career anymore.

    Advice to Management

    Listen to your staff, not the senior managers of areas but those actually on the shop floor. You'll get a true understanding.


  10. "CDIO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Lots of opportunities, good training

    Cons

    Stubborn work culture, against process change


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