Hermes Employee Reviews about "courier"

Pros

Days off, my workmates, management always changing so no one knows what you are up to 😂

Cons

Terrible bully management. Speak and treat people bad. No respect for any courier who might fall on bad times, eg vehicle breakdown. Have your own area and then you also have cover other areas. Senior managers in head office have it good. People out in the field work in dirty depots, no air con, poor facilities but as long as they are cheap to rent Hermes are happy. Divisional managers are never seen out in the field.

Pros

Independent working, working outside, varied environment Years ago they never had the app. Although it does help in organising your parcels - it adds more time to the day (see below).

Cons

very poor pay, long hours, ban management. Average pay is around £0.41p per parcel. It can be as low as £0.33p per postable parcel. Standard parcels are around £0.55p per parcel and heavy parcels are £1.00 per parcel. These rates can be a little higher depending on your round - but not by much. Hermes are very cagey about giving out these figures. You are expected to do between 50 - 120 + parcels per round. You only earn about £30 - £40 per round at the most which can take around 4-6 hours. So even without expenses such as fuel and mobile data - you are already working below the minimum wage. You also have to set estimated arrival times for parcels. These are rarely possible to meet as it doesn't take into account traffic, time taken to leave parcels with neighbours, or the fact that the app is not the most efficient route organiser. Often it will take you down a road and require you to do a U-turn to head in the direction of your next parcel - something that is often impossible to do. There is also no option to allow you to mark a parcel as attempted or indicate tat you will try a re-delivery later than day. At the depot you rely on being given a daily manifest. If you aren't given one, this can affect your pay as the app doesn't always record the parcels properly and you can't easily view what you have done online. Also you are often given split rounds - this affects your bonuses as your round will never show as complete since another courier owns part of it. At the depot you have to scan your parcels in - often the scans don't work and you have to do this multiple times which is time consuming. You have to sort and load your parcels outside in all weathers as the depots are tiny, and you have to then head out to deliver. The app does give a recommended route but it doesn't trump local knowledge. As you deliver your parcel you have to re-scan it, photograph it - often you have to additionally scan a calling card and fill that in or obtain a signature. Again this all is very time consuming when time is literally money. You are reliant on that data being accurately recorded to get paid per parcel. But somehow it often isn't and is not processed properly or missed - so you end up not being paid for that parcel. You are heavily reliant on your depot managers. If they mess up the round organisation it can delay your day. As such the job just isn't worth the pay. The people who are on set rounds and have been doing it for years are on better contracts with guaranteed minimum pay due to a lawsuit Hermes was subject to - but the rest of the couriers saw no change in circumstances.

Pros

The couriers themselves are mainly hard working and try to deliver a good service to their customers.

Cons

Where to start! Firstly, the whole process is antiquated and not aimed at delivering a great service to the paying customer. Even simple items like having a scanner that works is a battle. The business priorities are clear, deliver All NEXT & AMAZON parcels at all costs as there are penalties that have to be paid if they are not delivered. If a courier has an emergency or car breakdown whilst delivering they are threatened with losing their round if the delivery of these parcels is not completed. Middle Management is very weak and have limited people skills. Promises are frequently made and then denied later. No-one will provide you with anything in writing as this creates a paper trail. I had been paid incorrectly for 5 months running before I left last week and nobody is ever bothered. I registered it through all of the correct channels and lodged a complaint and you hear nothing! I am currently in the process of taking legal action against Hermes for the 2nd time in 3 months to recover the money I am owed.

Pros

there is nothing positive about working for Hermes.

Cons

I worked for 4 days delivering 180 parcels, paid £45. The job advertisement offers from £10 an hour. The company doesn't pay until you have worked two weeks, so the courier driver has to subsidise to company for the first few weeks. £1 is offered per item delivered, when you get your pay slip, it is only between 45p and 59p. Petrol money is offered but not paid. Hermes courier jobs are advertised daily because nobody wants to stay after getting their first pay slip. In effect they are getting stupid people like me to deliver their parcels for free!

Pros

Local parcel pick up

Cons

The customer service team have a bad attitude to couriers and do t understand nor want to understand the pressures Also no one seems to vet the size of so called courier parcels sending some that need two people !

Pros

I have amazing customers, and I enjoy seeing them everyday.

Cons

Late lorries, incompetence in the field team, the managers at the corporate level seem to have no idea what’s actually happening at the courier level. They truly pay peanuts, the company has no care or compassion for their couriers, this company has one goal, that is for the company to make money. Also, it is nearly impossible to get a day off.

Pros

The customers once u know a round are amazing.

Cons

This job consists of a lot of butt kicking and nastness. The demand that u work as self employed but dictate to you what u can and cannot do. What hour u can and cannot work. Ask u to be on duty for deliver at all times. They constantly lie to you about parcels and always send parcel in the wrong bands as a result you get underpaid. The pay is terrible! Some courier get less that 50p per percel when it costs them closer to a couple quid to deliver it. They expect u to use ur own car and send parcel that are massive and clearly oversized anyway. The manager who are directly above me only care about saving there jobs and not the courier and they constantly moan. And have a go for small thing. In my depo we all cover for each other as it small but now we can't do that so basically it's impossible to go on hoilday as there is no cover and it horiible. The parcel often arrive in crappy conditions and the hermes info system to the customers is clearly bad as customer are constantly told the wrong things. If u want stress no pay and no hoilday this is the perfect company