Holland & Barrett Retail Reviews

Updated 21 Sep 2020

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3.2
57%
Recommend to a Friend
61%
Approve of CEO
Holland & Barrett Retail CEO Tony Buffin (no image)
Tony Buffin
61 Ratings
Pros
Cons
More Pros and Cons
  1. "Health sector"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Store Supervisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland & Barrett Retail part-time for more than 3 years

    Pros

    many opportunities to gain knowledge and experiences within health and supplement sector

    Cons

    multitasking can be required and being sharp with customers and their requirements

  2. "Good, weekend work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales Advisor in Milton Keynes, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Holland & Barrett Retail part-time for less than a year

    Pros

    - informative - happy faces, nice people

    Cons

    - LOTS of training, got in way of A-level revision

    Continue reading

  3. "Easy going"

    4.0
    Former Employee - Sales Associate in Cardiff, Wales

    I worked at Holland & Barrett Retail part-time

    Pros

    Decent pay. Fair hours. Job responsibilities were consistent

    Cons

    Requirements to learn extensively about product range

  4. "Easy to work there"

    5.0
    Current Employee - Customer Advisor in Reading, England

    I have been working at Holland & Barrett Retail part-time

    Pros

    Nice and friendly and they have lovely mangers in creating placesz

    Cons

    But boring And tedious of you don’t enjoy it.

  5. "Good company, bad management"

    2.0
    Former Employee - Advanced Product Advisor in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Holland & Barrett Retail part-time for more than a year

    Pros

    Lots of training Can build upon knowledge of health and nutrition Good discounts

    Cons

    Management don't care about employees at all (west orchards), don't give holidays, I got told to quit if I wanted to go home for Christmas

  6. COVID-19

    "Organisation issues"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holland & Barrett Retail part-time

    Pros

    easy interview and easy use of the online features such as holiday booking and payslip check

    Cons

    disorganised unreliable staff unrealistic goals The higher management isn't up to date with the things happening within stores, this makes daily tasks much harder.

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  7. "Save Yourself the Trouble"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Whiteley, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Holland & Barrett Retail part-time for more than a year

    Pros

    Good discount, recently change to 15% off name brand products and 30% off owned brand products. Lots of opportunities for extra training. Lots of opportunities for extra hours as most stores are understaffed, and you can sometimes be asked to cover in nearby stores as well. Ideal sort of work for someone who enjoys health, wellness, fitness, and alternative medicine. On a side note, my manager was a raving lunatic. She either loved you or wasn't speaking to you, and you never which until you showed up that day.

    Cons

    Almost every store is understaffed which creates a lot of stress on employees. Pay is consistently wrong - be it holiday pay, bonuses, magazine premiums, or hours worked. For a company that claims to be environmentally focused, there is a lot of wasted paper/plastic, even fuel - there have been weeks where we received ONE item on our chilled and frozen delivery! The till software is painfully slow and not optimal for the way it needs to be used. The company pours a lot of money into really superficial things - hand held terminals which didn't work for the first six months we had them, constantly creating new websites and applications which are difficult to use and crash frequently, all while: Ignoring necessary repairs and refits that need to be made. The sensor for our automatic doors broke which caused the doors to slide open even when set to manual. The lock was faulty, and the key for the fire alarm was broken, but none of these were considered high enough priority to be rectified. Stock deliveries are either all or nothing. The stock room is either bare, or there is stock overflowing into the hallways. There is no one to talk to about grievances. There seems to be absolutely no communication between the different levels of management. Shop workers tend to be left high and dry, with little to no support from customer services. The pay is crap for the amount of training you're required to do.

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  8. "Interesting job although you're expected to do everything at once"

    3.0
    Former Employee - Sales Associate in Manchester, England

    I worked at Holland & Barrett Retail part-time for less than a year

    Pros

    - Feels good helping customers who are genuinly confused and looking to benefit their health - Learn a-lot about supplements and their effects

    Cons

    - expected to push sales and up sell too much, even if the customer has no need for it - too much emphasis on pushing loyalty cards - Expected to clean up after closing without pay

  9. "Ok"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Holland & Barrett Retail part-time for less than a year

    Pros

    Discounts, making clients happy, long break.

    Cons

    Lack of respect from higher in charge sometimes.

  10. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holland & Barrett Retail full-time for more than 3 years

    Pros

    Career development in all areas

    Cons

    More flexible working for all staff

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