Home Instead Reviews

3.8

66% would recommend to a friend

(2,454 total reviews)

Martin Jones

88% approve of CEO

53% positive business outlook

Home Instead has an employee rating of 3.8 out of 5 stars, based on 2,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

2K reviews
1.0
22 Jul 2016

Worst company ever!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You meet some nice clients

Cons

Everything else. Office staff have zero disregard for both staff and clients Total liars! If you work part time, they will soon change it to full time with NO warning. Schedules sent out very very last minute. In some cases even the same day!

2.0
28 May 2015

ok if you dont need a proper job

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you want a bit of extra cash and don't mind spending a fortune on petrol its ok

Cons

Home instead are fine to work for as long as you realise that they are totally profit driven and do not care about you as an employee or your needs and circumstances. I was promised full time hours and given less than 10 per week. They will ring you at short notice expecting you to travel miles for one call (no petrol concession for a single call) and then act very offended if you say that you cant do it. They ignore the needs of deteriorating clients (ie more specialised carers) because they will lose a client and therefore money. Wages are usually wrong and they don't care.

1.0
5 Aug 2016
Recommend
CEO approval
Business outlook

Pros

There is nothing good to say.

Cons

They don't provide in-depth training They swamp your mobile with texts and phone calls They only ever contact you regarding something NEGATIVE, never anything POSITIVE The same caregivers seem to get Caregiver Of The Month Office staff have bad attitude Misinformation regarding clients Getting fobbed off with offers of shadowing but nothing ever came back to me about that They have little respect for private life Hours being dotted all over the place Expecting me to be in two places at once - one of my morning shifts finished at the same time as when I was due to see my NVQ assessor Expected to work a meagre 2 hour run on a weekend even though I was available all weekend Little regard about my personal situation/state of health I told them three times I was not coping with the shifts I was being offered only to be told "we can make the shift an hour later" - nothing ever happened "no one else would cover that shift" - not my problem; so why was another member of staff - who was working in the office but covered said client - called out to do it after I wasn't able to??? Neglected a client by not following up district nurse visits

Viewing 1 - 3 of 2,454 Reviews

Glassdoor has 3,733 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.