Home Instead Senior Care Reviews | Glassdoor.co.uk

Home Instead Senior Care Reviews

Updated 16 Jun 2019

To filter reviews, or .

Found 1316 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
71%
Approve of CEO
Jeff Huber
292 Ratings
Pros
  • "The West View Office Staff and CAREGivers are the best of the best(in 96 reviews)

  • "Flexible hours with opportunity to show compassion for senior clients while taking some stress off of family members(in 78 reviews)

Cons
  • "Inconsistent standards amongst caregivers; this is a problem when multiple(in 136 reviews)

  • "Expensive health insurance and low pay(in 101 reviews)

More Pros and Cons
  1. "True in everything they say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Caregiver in Milton Keynes, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Home Instead Senior Care part-time (Less than a year)

    Pros

    Superb training, honest, safeguard commitment

    Cons

    Nothing against company wasn't right time for me

    Home Instead Senior Care2019-04-11
  2. "Poor training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Caregiver in Epping, England

    I worked at Home Instead Senior Care part-time (Less than a year)

    Pros

    The employees are dedicated to helping the clients

    Cons

    The in house training is poor quality, the IT used was a shared resource that did not fully function, the wording of the verbal instruction allowed for serious errors to be made and potentially people to be put at risk

    Advice to Management

    Train the trainer to a higher level and keep training devices separate from key equipment

    Home Instead Senior Care2019-05-02

    Home Instead Senior Care Response

    May 2, 2019Web Support

    Thank you for you review of this Home Instead Senior Care franchise office. We're sorry to hear the training was not as comprehensive as it could have been. We'll pass on this information so it can be incorporated in future training updates.

  3. "good management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Harrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Home Instead Senior Care part-time for more than 3 years

    Pros

    very good ops,regular team meeting

    Cons

    management can get slightly understanding to peoples avail

    Advice to Management

    understand an listen to caregivers concerns

    Home Instead Senior Care2019-03-03
  4. "office staff are two faced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Home Instead Senior Care full-time for more than 5 years

    Pros

    Lovely clients Some great care givers

    Cons

    Manager is a nice person but not good at managing. Some office staff work hard ie admin and scheduling so they get put on more and more. Networker gets paid to sit in a dementia cafe every week seeing the same people. When in the office hardly answers the phone or helps with anything else. Owner has lost sight of Home Instead values and is all about the revenue. She doesn’t show any interest in clients or staff unless...

    Show More

    Advice to Management

    Take note of what your staff are actually doing. Stop putting certain people in the office on a pedestal. Start actually caring for real and not for publicity.

    Home Instead Senior Care2019-03-12
  5. "Cares for staff and its clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alresford, England
    Recommends

    I have been working at Home Instead Senior Care part-time (Less than a year)

    Pros

    A small company which works hard to look after and retain staff

    Cons

    None that i can think of

    Home Instead Senior Care2019-01-31
  6. "Care Company"

    StarStarStarStarStar
      Former Employee - Administrative Assistant in Southall, England
      Doesn't Recommend

      I worked at Home Instead Senior Care full-time for more than a year

      Pros

      Good experience to handle multiple tasks

      Cons

      Management was poor, less pay

      Advice to Management

      Please pay your employees as per their work

      Home Instead Senior Care2019-03-03

      Home Instead Senior Care Response

      March 4, 2019Web Support

      Thank you for your review. We're sorry to hear your experience with this Home Instead Senior Care franchise was not as positive as we would have liked. Pay scales, like employee schedules, are determined by each individual Home Instead Senior Care franchise according to the needs ...

      Show More
    • Helpful (3)

      "Think twice about working there."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - CAREagiced in Leicester, England
      Doesn't Recommend
      Neutral Outlook

      I worked at Home Instead Senior Care full-time (Less than a year)

      Pros

      Not enough work for everyone

      Cons

      Very few hours give. I actually worked eight hours a week and did apply for full time.

      Advice to Management

      Pay individuals for the week long induction. Pay for shadowing, buy us a nice uniform and pay for our DSB. I now for a company that do all of this, making us feel engaged, which in turn enables us to provide client centric car

      Home Instead Senior Care2019-02-17

      Home Instead Senior Care Response

      February 19, 2019Web Support

      We appreciate your thoughts about building engagement with employees. We understand that happy employees equal happy clients, and providing the best possible client-centric care is at the forefront of everything we do at Home Instead Senior Care. Staffing hours are determined ...

      Show More
    • Helpful (2)

      "Zero contract hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Community Support Worker in Sutton Coldfield, England
      Doesn't Recommend
      Disapproves of CEO

      I worked at Home Instead Senior Care full-time for more than a year

      Pros

      Can build up hours, loved the clients.

      Cons

      Staggered hours which meant finishing very late. They expected me to work every weekend. Rarely got the chance to meet other employees. Very impersonal. Salary not great.

      Advice to Management

      No advice. They wouldn't listen anyway.

      Home Instead Senior Care2019-01-12
    • "Carer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Carer in South Molton, England
      Recommends

      I have been working at Home Instead Senior Care part-time for more than a year

      Pros

      Taking care of the elderly in their own homes

      Cons

      Shift work and unsociable hours and not regular shifts

      Advice to Management

      Scheduling could be better

      Home Instead Senior Care2018-11-13
    • Helpful (1)

      "Current Franchisee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Home Instead Senior Care full-time

      Pros

      Great company to be associated with. The brand speaks for itself. As a franchisee, i get the support needed to grow my business and provide the quality service that is needed in all communities.

      Cons

      Hard work in those early years is crucial. Getting out in the local community is scary at first, but very rewarding once you truly believe what you are saying.

      Advice to Management

      Please keep that family feel as we grow and keep investing back into the network, which we have seen especially the last few years!

      Home Instead Senior Care2018-10-24
    Found 1316 reviews