HomeAway Reviews | Glassdoor.co.uk

HomeAway Reviews

Updated 3 January 2019
533 reviews

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3.7
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Approve of CEO
HomeAway President John Kim
John Kim
153 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Love working at HomeAway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Great culture, high level of trust
    - Employees brought together often for important updates, prioritisation discussions
    - Trainig is fantastic, keynote speakers from different disciplines
    - Benefits were great to start with, now with added hotel discounts, amazing. You can spend time working in nearly any office for up to a month
    - Support for different affiliate groups is strong
    - great sense of fun
    - Flexibility

    Cons

    US based Hq, so sometimes working late to attend meetings


  2. "Pre-Implementation Specalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    - Good atmosphere
    - Management here to help
    - Great internal opportunities

    Cons

    - Some team are performing very well, other not so much

    Advice to Management

    None

  3. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time

    Pros

    Flexibility
    Nice office
    Salary and benefits

    Cons

    Too US centric
    Poor people management skills


  4. "appalling company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are no pros to the company

    Cons

    the managers - the worst work ethic I have ever seen

    Advice to Management

    stop being lazy and palming work off to people below you - especially when you sit their all day skypeing in your groups belittling and taking the mickey of your staff.


  5. Helpful (2)

    "Marketing Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Lead in London, England
    Current Employee - Marketing Lead in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    There are a lot of good people with good skills to help the company achieve its goals; however, since the Expedia buy out of the company, there is still a few years of "house cleaning" to remove all the legacy HomeAway employees that are creating a hostile work environment.

    Cons

    Legacy leaders and employees who grew with the company pre-buy out by Expedia. They have managed to manipulate the system, HR and execs to push out more experienced and talented new hires.

    Advice to Management

    Clean house of legacy employees at all levels.


  6. Helpful (1)

    "Changes to Partner Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager - Partner Success in London, England
    Current Employee - Account Manager - Partner Success in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    - Expedia Travel Discounts
    - Fringe Benefits (pension getting better only due to changes legally, healthcare is very good)
    - Autonomy varies significantly per department
    - Above avg commission/OTE ( below market avg. basic salary)
    - 25 days holiday per year
    - Work from home usually flexible although never regular (varies per department)
    - Product development changes have a bottom up approach (anyone can pitch an idea to improve the product)
    - Extremely strong support from others in your day to day role, in your department or not, everyone is always willing to help each other
    - 2 Volunteer days per year

    Cons

    - Constantly changing targets
    - No transparency in forecasting targets (although meant to be "one team" and "open" per company values)
    - Must hit X amount of calls per day, week, month and if not then disciplinary measures taken
    - Internal communication is poor
    - KPIs are extremely rigid (number of calls only - do not consider call length, and value of in person meetings with partners)
    - CRM is not used effectively
    - Demanding and inflexible senior leadership
    - Risk of redundancy once fully integrated with Expedia (2 years in the making and ticking)


  7. Helpful (1)

    "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Current Employee - Customer Service Representative in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Really friendly colleagues ( UK office) everyone is pretty much nice and it is the reason I like to come into work. Not only are they your colleagues but they are like your family. HomeAway has supported me through some of my difficult times with my health condition and would like to thank them for doing so as not most companies would.

    Cons

    - It can get really stressful at times.
    - Management needs to listen to feedback provided by agents.
    - You can go from doing what task to another which can put pressure on you at times.
    - Management is friendly, they listen to you and genuinely care about your well being.
    - Dealing with complaints everyday can be challenging.

    Advice to Management

    Please request advise from employees and listen to them, taking on feedback can really help to improve the work environment as it can be stressful at times.

  8. Helpful (3)

    "Think twice before to apply for this company for customer support position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in London, England
    Current Employee - Customer Support in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    I don't think there is anything positive

    Cons

    Too much pressure at work and too much exigence for the salary and benefit offered and too much control of what employees do during work which does not give to the employee a good environment to work.

    Advice to Management

    Better training for a TEAM LEADER


  9. Helpful (7)

    "My job is soooo wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in London, England
    Current Employee - Customer Service in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HomeAway full-time

    Pros

    - can hone your skills at defrauding people
    - learn how to be indifferent to customers when they are stressed out and at wits end because you will not help them
    - learn how a business can set itself up to be totally unaccountable and exacpe liability

    Cons

    - deal with endless complaints and problems
    - harsh and unfriendly atmosphere, full of scammers

    Advice to Management

    quit


  10. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at HomeAway full-time (More than 5 years)

    Pros

    People, environment, management style and salary

    Cons

    Nothing, it is nothing bad I can say about work for Homeaway