HomeServe UK Reviews | Glassdoor.co.uk

HomeServe UK Reviews

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Found 666 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
88%
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
93 Ratings
Pros
  • "I’ve been at HomeServe for 3 years & seen plenty of change - it’s a great place to work where things are changing on a regular basis(in 68 reviews)

  • "Really focused senior management team engaging in delivering our people and customer charters(in 49 reviews)

Cons
  • "No cons for me I love everything about homeserve(in 29 reviews)

  • "Location in Walsall isn’t great but flexible working helps this(in 24 reviews)

More Pros and Cons
  1. "Great place"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Positive Outlook
      No Opinion of CEO

      I worked at HomeServe UK full-time for more than 4 years

      Pros

      Great leaderships team and care for employees

      Cons

      Based on the outskirts of Walsall

      Advice to Management

      None

      HomeServe UK2019-05-20
    • Helpful (1)

      "Great Development Opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Relations Advocate in Preston, North West England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 20 years

      Pros

      I have been working in HomeServe for over 10 years now and last year I decided to probe developing from my office based role into one of the trades Homeserve work within to become a field based engineer. The support I have received through Greg and other directors, managers etc has been brilliant. Greg has an open door policy which I have used to gain further exposure to other directors within the business, who have...

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      Cons

      no cons come to mind

      Advice to Management

      keep up the good work and keep investing in your people

      HomeServe UK2019-05-07
    • Helpful (2)

      "Good company, but business comes first"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at HomeServe UK full-time for more than 4 years

      Pros

      HomeServe is a large, multi national company that provides an excellent service to customers. Do we get it right every time? No we don't. But we have great people who care and want to resolve the matter as fast as possible. I trust HomeServe to look after my parents and grandparents and i can't give a higher compliment to the company than that.

      Cons

      However, business does come first. HomeServe has undergone internal restructuring twice in the past 18 months or so, with a signifcant headcount reduction. This is now affecting an entire site. And whilst i am sure it makes perfect business and financial sense, the impact to the individuals very much comes second. If you are at risk, you do not want to see updates about how well the business is doing or how much money...

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      Advice to Management

      Have some compassion for individuals who are affected by decisions you make. Consider how your statements, both in the moment and follow up affect people. You have terrific people but when you only consider them a number, you lose their respect and passion. Live the values you push, because recently the subjective experience is you don't.

      HomeServe UK2019-05-13

      HomeServe UK Response

      May 16, 2019UK CEO

      Thank you very much for your review. I completely understand as I’ve personally been impacted by restructuring changes in my career. The only point I’d make, and it won’t change how you feel, is that the most impactful thing I can do as the steward of thousands of jobs is to ...

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    • Helpful (1)

      "The Big Red House"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 6 years

      Pros

      I heard HomeServe in the UK being described by a colleague recently, in an affectionate way, as 'The Big Red House'. I liked this. I liked the personality it conveyed, the sense of place, of an entity that is more than just a business and that has a purpose and a status. A home from home. In short, a family, and the kind of set-up I'd want to be part of. Nearly 20 years ago, I had a conversation with a friend...someone...

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      Cons

      No real cons. Obvs, there is always something that could be better but, y'know, it's flipping complicated!

      Advice to Management

      Never lose sight of what's right...and never stop trying to do it.

      HomeServe UK2019-04-25
    • "HomeServe is going places..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Manager in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 2 years

      Pros

      Forward thinking, constantly evolving and absolutely value their people. Never worked at a place that genuinely has some of the best management around - raising you up, guiding and always feel valued. Best place I've ever worked at!

      Cons

      A small one, but the canteen and general food could be much better - a little more healthy options, and a wider range of snacks/treats (especially as there's not much surrounding Walsall HQ).

      Advice to Management

      Stay the course - you've got this.

      HomeServe UK2019-04-25
    • "PA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Personal Assistant in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 9 years

      Pros

      Great leadership team Free parking The people are amazing Flexible working hours Buy/Sell annual leave Company really cares about customers experience Senior team listen Best place I’ve worked

      Cons

      None for me however you have to be ooen to change

      Advice to Management

      Keep doing what you are doing

      HomeServe UK2019-04-25
    • "Fast paced, ambitious organisation with opportunities for development"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 6 years

      Pros

      You can make a real difference at HomeServe and there are always opportunities to learn and grow

      Cons

      May be to fast for some

      HomeServe UK2019-04-25
    • "Make a difference in a changing environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 6 years

      Pros

      HomeServe is constantly changing, and if this drives you, then is a great place to make your mark. Whether you get a kick from creating efficiency, testing new product ideas, growing sales, or improving Customer satisfaction - opportunity is all around.

      Cons

      Due to the ever evolving environment, you have to be comfortable with change.

      Advice to Management

      Keep the big things the big things

      HomeServe UK2019-04-24
    • "great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Manager in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 6 years

      Pros

      free parking, customer focused culture, open door policy from the top down. opportunities to progress

      Cons

      none really, maybe regular updates on how the global business is performing

      Advice to Management

      continue to drive the great culture we already have

      HomeServe UK2019-04-24
    • "Fun but hard working and fast moving company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Head of in Walsall, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than 4 years

      Pros

      Culture of company is defined through customer and people promises which are used throughout the company. Always opportunities to experience different projects, work-streams or day to day activities. Professional environment with focus on customers and ensuring compliance with regulations, however there always seems time to have a little bit of fun added in. HomeServe does manage this balance much better than my previous...

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      Cons

      Sometimes can feel a little frantic, with having to balance a number of fast moving projects or urgent requests from different areas of the business. The people development structure and performance reviews can feel a little random and not clearly defined - although there are plans to launch new versions of these so hopefully this will be addressed.

      Advice to Management

      Don't move away from the people promises / customer charter. Try to ensure entire business has same key priorities.

      HomeServe UK2019-04-24
    Found 666 reviews