HomeServe UK Reviews

Updated Jan 14, 2022

To filter reviews, or .

Found 757 of over 975 reviews

3.8
68%
Recommend to a Friend
79%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
54 Ratings
Pros
  • "HomeServe really is a great place to work(in 77 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

  • Cons
  • "There are no cons about working at HomeServe(in 95 reviews)

  • "Walsall office needs modernising like the other offices(in 28 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Genuine

      Dec 17, 2021 - Senior Program Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Homeserve genuinely values its workforce. There a real belief that doing right by the customer and the team is good business.

      Cons

      No formalised career path available.

      Continue reading
      Be the first to find this review helpful
    2. 4.0
      Current Employee, more than 3 years

      A time of change

      Jan 11, 2022 - Customer Relations Advocate in Walsall, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Usually good morale, fair salary for the work.

      Cons

      Uncertain feeling at the moment, lots of changes.

      Be the first to find this review helpful
    3. 4.0
      Former Employee, more than 3 years

      Great People, fluctuating direction

      Jan 10, 2022 - Human Resources Director in Walsall, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people who care about their work. Good culture for balance; fair pay and benefits.

      Cons

      Direction and priorities shift constantly.

      Continue reading
      Be the first to find this review helpful
    4. 3.0
      Current Employee

      Okay

      Jan 14, 2022 - Customer Services Representative in Walsall, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People were brilliant - great teams

      Cons

      The service to customers fell short sometimes

      Be the first to find this review helpful
    5. 4.0
      Former Employee, more than 1 year

      Good Company to work for.

      Nov 23, 2021 - Sales Surveyor in Leicester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      These guys look after their employees. Decent pay and lots of benifits. They paid us in full for the whole of lockdown which was very generous.

      Cons

      Was made redundant unfortunately as they decided selling boilers with field based staff was not commercially viable for them.

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Good

      Nov 9, 2021 - Customer Service in Preston, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a good place to work

      Cons

      Long days sometimes but not all the time

      Be the first to find this review helpful
    7. 3.0
      Former Employee, more than 8 years

      Look at the SLT

      Nov 2, 2021 - Anonymous Employee in Walsall, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      HomeServe in the whole was a fantastic place to work. They had great benefits, amazing people and plenty of opportunity for progression. They also offer lots of training to support future aspirations.

      Cons

      They do not pay competitively and your work is not rewarded accordingly. The end of year review process is completely broken meaning you and your team mates who work hard get put into a box without even having the opportunity to explain how you feel you performed. As for the objectives they always change through the year as the goal posts move but your score is based on this outdated process. The SLT all point fingers at each other and it’s always someone else’s fault rather than being coordinated with actually fixing problems. Once you’ve given everything and they no longer need you they will tap your shoulder offer you cash to just walk away from employment. Your job is never safe!

      Continue reading
      4 people found this review helpful
    8. 4.0
      Current Employee, less than 1 year

      Front line calls

      Oct 14, 2021 - Claims in Nottingham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great incentives through different companies, continuing development and coaching, good ways to progress throughout the company

      Cons

      Not being able to WFH during late shifts during probation. Not every extension number is notes on All in One so it sometimes takes a while figuring out who to get through too.

      Continue reading
      1 person found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      Great Company to work for

      Oct 14, 2021 - CLAIMS ADVISOR in Preston, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work/Life balance is good and the people that work here are a great bunch of people to work with.

      Cons

      NOTHING at the moment ...

      Continue reading
      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 3 years

      really looks after its people

      Oct 14, 2021 - Anonymous Employee in Walsall, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      genuinely lives by its values and culture, makes decisions with people in mind, could be a bit less top-heavy in some areas but a good place to work overall

      Cons

      not much creativity in its marketing could do with a bit more vision and could be a lot better with systems

      Be the first to find this review helpful
    Viewing 1 - 10 of 757 Reviews

    Popular Careers with HomeServe UK Job Seekers

    JobsSalariesInterviews

    Work at HomeServe UK? Share Your Experiences

    HomeServe UK logo
    or