HomeServe UK Reviews

Updated 3 Aug 2020

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4.3
88%
Recommend to a Friend
92%
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
218 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 54 reviews)

Cons
  • "There are no cons that I can think of(in 36 reviews)

  • "Based on the outskirts of Walsall(in 28 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (19)

    "Fast paced, friendly, thrilling!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Everyone is helpful. The vision of where it's going next is bang on and simple. They genuinely engage and care about its people. Expect high standards so you really do get out what you put in (and I love that)! Rewarding job and supportive manager.

    Cons

    None that I can think of right now. But anyone who doesn't want to engage or put in the hard work - then this is simply not for you (and - quite rightly - that's not the HomeServe way!)

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  2. "Truly a Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    Great People and a real family culture has been built where everyone is friendly and supportive. Leadership is clear with no barriers and communication is thorough. Our CEO is a real People's person and offers a open door policy meaning you can speak to him directly. Career progression is great with lots of room to develop into a role within an area you truly desire. A great balance of work and fun.

    Cons

    No cons that I can think of.

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  3. COVID-19

    "Fantastic company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coach in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    Having had COVID-19 my manager really supported me through the most difficult time of my life. Regular communication whilst I was in hospital to ensure I was ok and that continued when I came out of hospital as well. Our CEO sent an email to the entire company for well wishes whilst I was in hospital Our company did not furlough anyone and ensured everyone was safe during this difficult time The company is like a big family and always look out for each other Great car parking spaces Great career progression opportunities for those who want to progress

    Cons

    No cons that I can think of

  4. "Best place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Plumber in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than a year

    Pros

    Working for homeserve is the best thing that’s happened to me I love it everyday is different, management are great

    Cons

    Nothing I can think of

  5. "Enjoyable place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Manager in Walsall, England
    Recommends
    Positive Outlook

    I have been working at HomeServe UK full-time

    Pros

    Good progression opportunities Working for a PLC - great experience Good benefits package

    Cons

    Longer working week compared to other employers Tendancy to expect more from better employees which increases their workload compared to peers

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  6. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Gas Engineer in Kingston upon Hull, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Easy place to work. Appreciated for what you do. Open lines of communication with management. Excellent local team.

    Cons

    Differing salaries for the same job.

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  7. "Something special about the culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time for more than 10 years

    Pros

    There's definitely something special about the culture at HomeServe. People are passionate about their work and delivering the best possible outcome for the customer. We work well together as teams within Marketing and we're going through a new structure which will make the function work even better. Everyone pulls together to get the job done.

    Cons

    Still work to be done on promoting BAME employees and the number of women/BAME in senior roles needs addressing. Although steps have been put in place to tackle these, the progress is slow. Hours are longer than other businesses and pay/benefits are less

    HomeServe UK Response

    July 2, 2020

    Thank you for taking the time to leave a review. Our D&I Networks are working really hard to continue to make improvements, and we'll never stop striving to make HomeServe as inclusive as it can be, for everyone. If you're not already part of a network then please, join up, the bigger our networks are, the faster we can find out what changes need to be made and get working on them. Everyone really is welcome. On the pay and benefits comment, we have so many opportunities available, to grow and develop your career and are confident our benefits are second to none. It might be worth making sure you are absolutely aware of everything that's open to you, visit People Serve, or get in touch with our Pay and Benefits team.

  8. "Good employer"

    5.0
    Former Employee - CLAIMS ADVISOR in Preston, North West England, England

    I worked at HomeServe UK part-time

    Pros

    Parking, free policy, good management, friendly people, good values

    Cons

    Shift Patterns Holiday booking Kpi To much to do on a call Made to feel you are not doing your best

  9. COVID-19

    "People first"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Plumber in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    Great place to work I've been here 6 years and have been given opportunity after opportunity I have gone from working in an office to now having a trade behind me all courtesy of homeserve. I now work in the plumbing side of things out in the field. There have been ups and downs with my health throughout the 3 years I've been plumbing, and the pressures of the current climate with covid youd think it would be much harder. But they have supported me 100% and put me and my health first, I am still working but from home within the restrictions of my health, so I dont have to go off sick. They look after their people and have proved this throughout the tough months we've had not only as a business but as a country.

    Cons

    I cant think of any

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  10. COVID-19

    "A caring business that provides challenge and opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Recruitment in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    I have been at HomeServe for 11 years and progressed my career in a number of roles. I now have the privilege of bringing new talent into the organisation. HomeServe is a strong and profitable business that has weathered the storm well in the current Covid crisis, providing security and reassurance to employees (no one has been furloughed). The environment is fast paced and often demanding but there is genuine care for the well being of both employees and customers, to a degree I have not seen before in any other business.

    Cons

    I really can't think of any. It really is a special place to work. I wouldn't have been here for 11 years otherwise!

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Found 818 reviews