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HomeServe UK Reviews

Updated 16 August 2017
405 reviews

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4.6
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405 Employee Reviews

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Pros
  • A great place to work where they look after the people (in 45 reviews)

  • Greg has put together a really good senior management team all but two worked with him at MBNA (in 31 reviews)

Cons
  • No cons I can think of something far (in 21 reviews)

  • I believe senior management look after their departments so much so it effects relationships with other areas of the business (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "A common answer is “that doesn’t sound like work”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Franchise Operations Director in Walsall, England
    Current Employee - Franchise Operations Director in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 8 years)

    Pros

    Employees come first
    sense of community and belonging
    feel a sense of pride
    doesn’t feel like work, feels like extended family
    lots of tangible benefits
    you’re not alone (we all pull together when something doesn’t go as planned)

    Cons

    Can sometimes feel like there’s a lot going on


  2. "Homeserve we work together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound in Walsall, England
    Current Employee - Inbound in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time (More than 8 years)

    Pros

    I have been working at homeserve for 9plus years . Always part time as I have a young family . A place where we are all working together to do the right thing for our customers . The 'can do ,do the right thing and good behaviours ' are evident from top levels right through to the new starters in the business . Our CEO had a open door policy and is current with all the positive changes happening . We all listen and work together .

    Cons

    Don't ever stop listening and working together

    Advice to Management

    Keep letting all levels giving input to changes /development or what we are doing right


  3. Helpful (1)

    "A great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Walsall, England
    Current Employee - Customer Service Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 10 years)

    Pros

    A business with great vision and focus on delivering the best customer service in the world
    A great business that treats its its internal and external customers very well
    Lots of opportunities for those that want it with exciting opportunities on the horizon
    A business where the senior leadership is easily accessible. I had a 1-2-1 with the new CEO this week, how many employees in other organisations can say that?

    Cons

    Very fast paced but if you can handle that, its a great place to work

    Advice to Management

    Continue to invest in our front line employees and being the best around for customer service


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Cs&s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Great people and atmosphere

    Cons

    Not all managers are approachable


  6. Helpful (1)

    "Thats why we are in the Top 3 - Simple"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS&S Management in Walsall, England
    Current Employee - CS&S Management in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 8 years)

    Pros

    > ShareSave scheme
    > Free top policy costing the company over £1m each year for our benefit
    > Free Funfairs
    > Free hot Drinks
    > Free fruit every week
    > Free parking
    > Flexible working
    > Dependant on role you can work from home
    > THE PEOPLE!!!
    > The ethics of Putting the Frontline first
    > Look after the People and in turn the rest will look after itself
    > Regular updates from Snr Management
    > Open door policy
    > Own Social Network called Yammer
    > THE PEOPLE!!
    > Live updates every 2 weeks via TV!
    > Rewards every 5 years you work here
    > Company wide cascades
    > Xmas Ball
    > Summer Festival
    > I could go on and on!!

    Cons

    My role means being blocked by some red tape and burning hoops!
    Although we are asked to challenge

    Advice to Management

    Keep Doing it

    HomeServe UK Response

    14 Aug 2017 – Communications

    Wow, what a review! It's great that you've mentioned 'THE PEOPLE!!' twice! And also a lot of great reasons to work at HomeServe!

    With regard to your comments on red tape, I would advise setting up... More


  7. Helpful (2)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Walsall, England
    Current Employee - Customer Service Representative in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    Great place to be, the people do come first and lots of support.

    Cons

    Nothing really bad to say about the company

    HomeServe UK Response

    27 Jul 2017 – Communications

    Thanks for posting a review!


  8. Helpful (1)

    "Moving forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Company values, benefits, bonus, equipment

    Cons

    Work load, daily travel, career opportunities

    HomeServe UK Response

    14 Aug 2017 – Communications

    Thanks for the review. It's great to read that you're on-board with HomeServe's values.

    It's difficult to address some of the cons you've mentioned without knowing more about your role at... More


  9. Helpful (1)

    "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Performance Manager in Walsall, England
    Former Employee - Sales Performance Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time (More than 10 years)

    Pros

    Really live their values
    Encourage career development - the chance to understand other areas of the business that interest you
    Communcation - everyone knows what they are working towards with regular updates from the CEO and cascades to all staff
    Book 1-2-1's with the CMO - never known a place do this! He's open and honest and really helps you think different
    All about engagement and is such a fun place to work

    Cons

    Struggling to think of many. I think there's probably an opportunity to get claims & the call centre closer but that had started to happen more recently before I left

    Advice to Management

    Don't rest on what you've done or get complacent - I think the business will be a whole new place by 2020

    HomeServe UK Response

    14 Aug 2017 – Communications

    Thanks for posting such a detailed review and for spending 10 years with HomeServe, it sounds as though you really enjoyed your time with us!

    Thanks again and good luck in your new role.


  10. Helpful (1)

    "A fantastic Place to work, So many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Analyst in Walsall, England
    Current Employee - Process Analyst in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    The engagement for all the staff, Only want the best for you, lots of opportunities to develop.

    Cons

    I can't think of any off the top of my head

    Advice to Management

    Keep doing what you are doing :)

    HomeServe UK Response

    20 Jul 2017 – Communications

    Thanks for taking the time to leave a review!


  11. Helpful (1)

    "I have never worked so long for any other company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England
    Current Employee - Anonymous Employee in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 8 years)

    Pros

    Great employee engagement and customer service. I haven't met anyone who doesn't want to do their very best for the company and its customers.

    Cons

    Can be long working hours

    HomeServe UK Response

    27 Jul 2017 – Communications

    Thanks for posting a review!


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