HomeServe UK Reviews

Updated Sep 20, 2021

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Found 739 of over 951 reviews

4.1
76%
Recommend to a Friend
86%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
43 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

  • Cons
  • "Based on the outskirts of Walsall(in 28 reviews)

  • "Lack of understanding of what goes on day-to-day from senior management(in 22 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years
      Featured Review

      Amazing company to work for!

      Nov 23, 2020 - Benefits Manager in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been with HomeServe for 10 years now and it is by far the best company I have ever worked for. I love that we look after both our Customers and our People. HomeServe offer brilliant opportunities to develop your career further and are extremely supportive on that journey. The compassion and care has been demonstrated throughout COVID too - leaders have ensured that all employees are fully informed by daily communication and that they are kept safe. This goes for our Customers too. I would highly recommend working at HomeServe.

      Cons

      There are no cons about working at HomeServe

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      1 person found this review helpful

      HomeServe UK Response

      Thanks for leaving us a review.

    2. 5.0
      Current Employee, more than 8 years

      Great place to work

      Sep 1, 2021 - Project Manager in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing people and place to work with great development opportunities for junior employees

      Cons

      Difficult career progression into senior roles

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    3. 5.0
      Current Employee

      dc

      Aug 16, 2021 - Human Resources Director in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good to their employyes lots of benefits good diversity

      Cons

      very fast pace not enough break

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    4. 1.0
      Current Employee, more than 3 years

      Team manager in Nottingham

      Sep 20, 2021 - Team Manager in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      NON NON NON NON NON

      Cons

      Bullied Treated like dirt No one listens face fits

      Continue reading
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    5. 2.0
      Former Employee, more than 3 years

      Depressing

      Aug 22, 2021 - Customer Service in Preston, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was part time so not long hours

      Cons

      Everything about the place, such a dingy place to work

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      2 people found this review helpful
    6. 3.0
      Current Employee, less than 1 year

      N/a

      Aug 23, 2021 - Sales Assistant in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get overtime long hours of work if you actually want to earn sufficient

      Cons

      No comments can think of anything good I liked the training while at homeserve, that was it. Very in-depth and robust training.

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    7. 4.0
      Former Employee, more than 10 years

      No progression

      Aug 20, 2021 - Employee Relations in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and friendly environment. management supportive of employees and work life balance

      Cons

      Lack of career progression for staff and development opportunities for people

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    8. 4.0
      Current Employee

      Great place to work

      Aug 18, 2021 - Customer Service Manager in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility Family Friendly Development and Progression

      Cons

      Pay face fits culture in some area's

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    9. 2.0
      Former Employee, more than 1 year

      Like school

      Aug 14, 2021 - Customer Service Representative in Banbury, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good location and staff parking. evening contracts with hours to suit working mums. Good training

      Cons

      Employed a lot of young adults and so employees were all treated like kids and it was very clickey

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      1 person found this review helpful
    10. 5.0
      Current Employee

      Great place to work

      Jul 27, 2021 - Drainage Engineer in Doncaster, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team with high customer focus

      Cons

      lone worker so you have to be your own boss.

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