HomeServe UK Reviews

Updated 1 Mar 2021

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4.2
84%
Recommend to a Friend
60%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
13 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

Cons
  • "Based on the outskirts of Walsall(in 28 reviews)

  • "Lack of understanding of what goes on day-to-day from senior management(in 22 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Management in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time for more than 5 years

    Pros

    Great development opportunities People want to work together Handled the pandemic very well

    Cons

    Walsall office needs modernising like the other offices

    Continue reading
  2. COVID-19

    "Great Company"

    5.0
    • Career Opportunities
    Current Employee - Head of People Operations in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    Flexible, supportive and adaptable, People focused culture. The approach of the Company during the Pandemic has been outstanding demonstrating support and flexibility, proud to work here.

    Cons

    Not for people adverse to change


  3. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    I've been working at HomeServe for most of my working life. Its a a great place to work for with great benefits.

    Cons

    Personally, I've struggled to progress from my current role

    Continue reading
  4. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CLAIMS ADVISOR in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK part-time for less than a year

    Pros

    Really enjoyed my time here at HomeServe

    Cons

    No downsides as far as I'm aware

  5. "Nice company to work for"

    5.0
    Former Employee - Customer Service Representative in Walsall, England

    I worked at HomeServe UK full-time

    Pros

    Staff centric, promotes well being

    Cons

    Nothing that I can think of

  6. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    • Senior Management
    Former Employee - Procurement in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time for more than 3 years

    Pros

    People, culture, salary, opportunities, exec

    Cons

    Some teams have flat structures do promotion is difficult

  7. Featured Review
    COVID-19
    Helpful (1)

    "Amazing company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Benefits Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time for more than 10 years

    Pros

    I have been with HomeServe for 10 years now and it is by far the best company I have ever worked for. I love that we look after both our Customers and our People. HomeServe offer brilliant opportunities to develop your career further and are extremely supportive on that journey. The compassion and care has been demonstrated throughout COVID too - leaders have ensured that all employees are fully informed by daily communication and that they are kept safe. This goes for our Customers too. I would highly recommend working at HomeServe.

    Cons

    There are no cons about working at HomeServe

    Continue reading

    HomeServe UK Response

    November 24, 2020

    Thanks for leaving us a review.

  8. "Excellent company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resource Planner in Banbury, England
    Recommends
    Positive Outlook

    I worked at HomeServe UK full-time

    Pros

    Support from even the highest level of management Their customers are at the centre of all decisions Everyone works as a team to achieve a positive customer experience

    Cons

    Decisions aren't always discussed with all levels or departments (made at the top and fed down)

    Continue reading
  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Officer in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    I love working at HomeServe. I'm currently working towards and apprenticeship and it's all paid for by HomeServe. HomeServe appreciates people who work there and if you work hard you get recognised. I have never worked somewhere that cares about people as much as they do here.

    Cons

    none I can think of

    Continue reading
  10. COVID-19

    "Good Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Preston, North West England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    Great benefits package on top of competitive salary, generally upbeat and positive environment to work in. Management go the extra mile to support front line during busy spells. Senior management handled the pandemic impeccably with concern for staff and customers driving all decisions.

    Cons

    Nothing you won't find elsewhere.

Viewing 1 - 10 of 692 English Reviews

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