Hotel Chocolat Reviews
Updated 8 Jul 2020
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Full-time, Part-time
English
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Job Status (2)
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Recommend to a Friend
Approve of CEO
Angus Thirlwell
80 Ratings
Pros
"Great job, friendly staff, great staff discount" (in 25 reviews)
"Good discount and free chocolat" (in 11 reviews)
Cons
"Lack of communication from head office to shop floors" (in 11 reviews)
"Part time expected to always be available" (in 9 reviews)
"-"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsApproves of CEOI have been working at Hotel Chocolat part-time for more than a year
Pros
Great job, friendly staff, great staff discount
Cons
No cons for working here - gain weight from all the chocolate eating and discount!
"For us, being ethical is about doing the right thing, not just saying it, EXCEPT WHEN IT ISNT!??"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at Hotel Chocolat part-time for more than a year
Pros
Generous Staff Discount Some nice staff (some not so much .... ) In Theory the Company ethics are great
Cons
Hours not guaranteed, Shifts not notified in advance to plan Shifts regularly change at short notice Part time expected to always be available Manager not approachable Ethics seem to be put on a back burner when business needs to put profit first Low team morale makes for a difficult environment Managers have favourites
Continue reading"Great work environment"
I worked at Hotel Chocolat part-time for more than 3 years
Pros
Generous staff discount, lovely and energetic team, very good at retaining employees (from my experience).
Cons
Low pay; restrictive career progression.
- Helpful (2)
"Fantastic Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Hotel Chocolat full-time for more than a year
Pros
- Opportunities for growth within the company - Great values as a company in terms of ethics and putting people first - Good work atmosphere, encouraged to engage with people - Amazing perks - 50% staff discount, performance based incentives, regular sampling of products - Opportunities to host events, attend think tanks, give feedback - Great level of support from other stores/DMs - Company always looking to evolve and improve their practices
Cons
- All staff, including sales advisors are expected to train to the level of ASM, which could be seen as a bit much if you’re only looking for a part time/weekend job - Errors are sometimes made higher up in the company that retail stores have to deal with e.g. packaging errors that have to be explained to guests, allocation errors resulting in time consuming stock adjustments and returns etc. - Can be stressful, especially through the busy periods e.g. Christmas.
- Helpful (1)
"Awful, high school attitude from managers taints a company which appears outwardly ethical"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo Opinion of CEOI have been working at Hotel Chocolat part-time for more than a year
Pros
I do agree with a lot of the company ethics and feel that there are many areas where they do set a brilliant standard but this is hugely belittled by the staff which create a horrid work environment.
Cons
Store managers aren’t understanding, as a part time worker they seem to expect a massive commitment from staff and are unforgiving to people having off days. They are not welcoming or approachable but will later ask why staff don’t let them know if there’s something going on in personal lives. District managers are the same if not even worse, on more than one occasion have been known to shoot the messenger despite sales advisors having no autonomy to make decisions. On more than one occasion I’ve either seen or been victim to what can only be described as workplace bullying. Overall makes for a miserable workplace and low morale.
Continue reading - Helpful (1)
"A good part time retail job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Hotel Chocolat part-time for more than a year
Pros
- A genuinely lovely team, both in store and across our district - A generous staff discount, and vouchers around Easter and Christmas - Above minimum wage, with additional hourly pay for supervisors - A really good training programme
Cons
- Communication between store and head office wasn't always great, especially around busier times of the year - Working a shorter contract (8 hours) meant I was reliant on additional overtime hours, which could vary drastically month-to-month
- Helpful (1)
"A wonderful brand."
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendPositive OutlookApproves of CEOI have been working at Hotel Chocolat part-time for more than 5 years
Pros
A great product, generous discount, promotion oppurtunities.
Cons
Training should be given to all management employs on how to deal with staff coming to them about being stressed, anxious etc. More regular checks on individual stores. Every staff member should be treated equally. This is not always the case.
Continue reading "Very good environment"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at Hotel Chocolat full-time
Pros
Salary, quiet peaceful place to work
Cons
Sincerely Not so many .
Continue reading"Great perks"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Hotel Chocolat full-time for more than a year
Pros
Cocoa school Great discounts 33 holidays/year for managers
Cons
Loads of part time, students, difficult to retain your team
"Great place to work"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookNo Opinion of CEOI worked at Hotel Chocolat part-time for less than a year
Pros
Good discount, good money, friendly environment
Cons
not much comes to mind
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Found 135 reviews