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    Hotel Chocolat Reviews

    Updated 19 April 2019
    97 reviews

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    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Hotel Chocolat Founder & CEO Angus Thirlwell
    Angus Thirlwell
    55 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good management, staff discount and high quality products" (in 15 reviews)

    • "Great pros: 50% Discount, Considerate Business, Lots of good quality products" (in 10 reviews)

    Cons

    • "relationship between head office and staff" (in 8 reviews)

    • "Work life balance are absolutely appalling, as a manager i was asked to answer calls at 3am from my staff" (in 4 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Sales Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat part-time

      Pros

      The company is small enough to make you feel like a valued employee.
      Countless amounts of perks, including an amazing staff discount, really competitive wage, and an extensive online training programme. I really enjoy working here!

      Cons

      Whilst there is extensive training, with a part-time sales advisor role I have found that there isn't a lot of scope to move up to more senior job roles.

    2. "Sales advisor and Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Hotel Chocolat part-time (More than a year)

      Pros

      Meet some great people. Great place to work if you’re student and a lover of chocolate,

      Cons

      Demand during peak seasons

      Advice to Management

      Needs more structure from the retail
      Side.

      3. Join the Hotel Chocolat team
      See Our Latest Jobs

    3. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Hotel Chocolat part-time

      Pros

      Friendly team, flexible working, thorough training.

      Cons

      Quiet periods can be very dull with occasional lone working. No time off allowed over Easter or Christmas.

    4. "Good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Seasonal Sales Associate in Glasgow, Scotland
      Former Employee - Seasonal Sales Associate in Glasgow, Scotland
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Hotel Chocolat part-time (Less than a year)

      Pros

      - friendly staff
      - good pay
      - great discount

      Cons

      - I started at Christmas so training felt rushed
      - customers can be a bit snooty

      Advice to Management

      N/A

    5. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time

      Pros

      An absolutely amazing place to work

      Cons

      There are no drawbacks to working at HC

      Advice to Management

      No advice, all are great

    6. "Great to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manufacturing Manager in Huntingdon, England
      Current Employee - Manufacturing Manager in Huntingdon, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time (More than 3 years)

      Pros

      Just great, feel listen too, aloud to think and put ideas into action.

      Cons

      Can’t think of any at the moment

      Advice to Management

      Don’t change

    7. "Good part time place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Hotel Chocolat part-time

      Pros

      Flexible working hours. Able to do part time.

      Cons

      Experience depends on the management

    8. Helpful (2)

      "Great place!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Hotel Chocolat part-time

      Pros

      *Monthly Samples
      *Super friendly and supportive environment
      * Lunch Money
      *50% off discount
      *£50 Easter and Winter

      Cons

      * Searching for items in that little stock room was a misson

      Advice to Management

      There is a difference between selling to a customer and annoying a customer.....

    9. Helpful (2)

      "Bittersweet Chocs"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Edinburgh, Scotland
      Former Employee - Anonymous Employee in Edinburgh, Scotland
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Hotel Chocolat part-time (More than a year)

      Pros

      Training, staff benefits such as gift vouchers, 50% discount. Flexible with days of the week to work.

      Cons

      Hard to find work/life balance, chaotic workplace (referring to behind scenes), at times a very negative atmosphere. High employee turnover, making it hard to stay motivated. Often 10 hours shifts.

      Advice to Management

      Plan for effective 'breaks'- giving employees space to relax/eat without having to take part in conversations about ATV and KPI's, current profit etc would make for much more alert and happier staff when they do return to work. This was something that significantly lacked.

    10. Helpful (2)

      "Generally great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Supervisor in London, England
      Current Employee - Shift Supervisor in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time (More than 3 years)

      Pros

      - Learning and development (when it happens), is great.
      - District Manager (in my district) was phenomenal
      - General company ethos is wonderful

      Cons

      - Less concern for those who work in the stores day to day than there is for promoting ethical intentions
      - Incentive/appreciation for Sales Advisors is low, which leads to poor retention.

      Advice to Management

      Make a little bit more of an effort to appreciate SAs, especially during peak periods.