Hotel Chocolat Reviews | Glassdoor.co.uk

Hotel Chocolat Reviews

Updated 17 Feb 2020

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4.0
77%
Recommend to a Friend
89%
Approve of CEO
Hotel Chocolat Founder & CEO Angus Thirlwell
Angus Thirlwell
75 Ratings
Pros
Cons
  • "Lack of communication from head office to shop floors(in 10 reviews)

  • "The rotas were planned at very short notice - sometimes published on Fridays for the following week, so say goodbye to a social life(in 7 reviews)

More Pros and Cons
  1. "-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial/Residential Window Washer 
    Recommends
    Approves of CEO

    I have been working at Hotel Chocolat part-time for more than a year

    Pros

    Great job, friendly staff, great staff discount

    Cons

    No cons for working here - gain weight from all the chocolate eating and discount!

    Hotel Chocolat2020-01-08
  2. "A wonderful brand."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Cheltenham, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat part-time for more than 5 years

    Pros

    A great product, generous discount, promotion oppurtunities.

    Cons

    Training should be given to all management employs on how to deal with staff coming to them about being stressed, anxious etc. More regular checks on individual stores. Every staff member should be treated equally. This is not always the case.

    Continue reading
    Hotel Chocolat2020-02-17
  3. "Very good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Hotel Chocolat full-time

    Pros

    Salary, quiet peaceful place to work

    Cons

    Sincerely Not so many .

    Continue reading
    Hotel Chocolat2020-01-06
  4. "Great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotel Chocolat full-time for more than a year

    Pros

    Cocoa school Great discounts 33 holidays/year for managers

    Cons

    Loads of part time, students, difficult to retain your team

    Hotel Chocolat2019-12-18
  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in York, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Hotel Chocolat part-time for less than a year

    Pros

    Good discount, good money, friendly environment

    Cons

    not much comes to mind

    Hotel Chocolat2019-11-18
  6. "Good benefits, friendly work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Approves of CEO

    I worked at Hotel Chocolat part-time for more than a year

    Pros

    Staff discount, Supportive Enthusiastic Management

    Cons

    Very target driven Low wages considering how much stores make especially during xmas

    Hotel Chocolat2019-11-10
  7. "Great student job"

    StarStarStarStarStar
    Current Employee - Sales Assistant 

    I have been working at Hotel Chocolat part-time

    Pros

    Good management. Good pay. Student friendly.

    Cons

    A lot of wastage.

    Hotel Chocolat2019-11-09
  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat part-time for more than a year

    Pros

    Ethical Employee benefits Customer driven

    Cons

    Career progression Occasional lost communication

    Hotel Chocolat2019-11-05
  9. "Work okay, management stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Canterbury, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Hotel Chocolat part-time for less than a year

    Pros

    As far as retail goes, a good atmosphere and environment. Good products and Nice customers.

    Cons

    Stressful management, short notice with rota.

    Hotel Chocolat2019-11-18
  10. "Fun times"

    StarStarStarStarStar
    Former Employee - Store Assistant in London, England

    I worked at Hotel Chocolat part-time for more than a year

    Pros

    I really liked the product, the team were great and we had some nice regular customers

    Cons

    Last manager was too strict with employees, made one cry

    Hotel Chocolat2019-10-17

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