Hotel Chocolat Reviews
Updated Sep 27, 2019
Found 115 reviews
"As well as the 50% off staff discount, staff also frequently receive vouchers and bonuses" (in 18 reviews)
"Great pros: 50% Discount, Considerate Business, Lots of good quality products" (in 8 reviews)
"Lack of communication from head office to shop floors" (in 10 reviews)
"Hard to find work/life balance, chaotic workplace (referring to behind scenes), at times a very negative atmosphere" (in 6 reviews)
"Very good company culture"
StarStarStarStarStarRecommendsI worked at Hotel Chocolat part-time
Pros
Very good team, very helpful and feels like a family.
Cons
It can get very busy before Xmas, but that's normal.
Hotel Chocolat2019-09-04"Good job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Hotel Chocolat part-time for less than a year
Pros
Pay rats is high, and equal. From 16+ everyone earns £8.50 an hour. You get given a lot of responsibility, work in small teams.
Cons
The contracted hours are small. Most are 8 hour contracts unless you are manager/supervisor
Hotel Chocolat2019-09-27"Standard retail position"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo Opinion of CEOI worked at Hotel Chocolat part-time for more than a year
Pros
- Good benefits - In store teams tend to be very friendly - Get to eat lots of chocolate - Good job if you’re studying or looking for something a couple of days a week
Cons
- Gets boring after a while - Higher management aren’t great - Company says it has values but continuously goes against them
Hotel Chocolat2019-09-09"The place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hotel Chocolat full-time for more than a year
Pros
Listened to. You feel a part of the company. Great work life balance. Progression and training. Exciting prospects.
Cons
No con's at all. Great company to be a part of.
Hotel Chocolat2019-08-15"Hotel Choclat"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hotel Chocolat part-time for more than a year
Pros
really good management, a pleasure to work for
Cons
hours can be sparse, could just be my store
Hotel Chocolat2019-08-14"Used to be a lot better"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Hotel Chocolat full-time for more than 3 years
Pros
Generally nice customers Staff discount
Cons
Has changed a lot over the years with expansion, sadly employee satisfaction and retention has become a lot less of a priority with perks being cut, pay not fantastic and general care lacking. If working in retail there are many more favorable places to work these days.
Hotel Chocolat2019-08-05- Helpful (1)
"Shop Review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo Opinion of CEOI have been working at Hotel Chocolat part-time
Pros
They have Good benefit packages
Cons
Lack of communication from head office to shop floors
Hotel Chocolat2019-06-26 "More of a passion than a job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hotel Chocolat part-time for more than a year
Pros
Fantastic quality product... more sharing your passion than selling Lucky to have a fantastic team in our store Fab staff discount A company with strong ethics Proud to work here!
Cons
Umm I’ve put on quite a bit of weight?!
Advice to Management
Keep doing what you’re doing
Hotel Chocolat2019-06-27"Not bad for students"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hotel Chocolat part-time for less than a year
Pros
Good pay, £10 an hour is good for students.
Cons
Management needs improvement. Not very clear on instructing people, rules alter depends on managers mood.
Advice to Management
Please give more training to staff and be more specific on rules.
Hotel Chocolat2019-07-05"Great part time career"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsApproves of CEOI worked at Hotel Chocolat part-time for more than a year
Pros
- Head office seems to really care about their employees. As well as the 50% off staff discount, staff also frequently receive vouchers and bonuses. - I was hired on a zero hours contract so hours were flexible. - Opportunities for career progression. I was originally hired as a Christmas temp and was offered a larger position. My manager at the time started out as a Christmas temp. - Smaller teams make for... better team dynamics. Most employees are really friendly.
Show MoreCons
Some of the listed pros can conversely be cons: - The zero hours contract can be rather exploitative from my perspective, but this is applicable to many retail jobs. - Obviously smaller teams can be beneficial but in my second posting to the branch in Exeter, there was a really cliquey atmosphere. Disappointing as my first job in Maidstone was wonderful, and the team their really supportive.
Advice to Management
Reconsider your use of zero hour contracts. If you truly care about your employees, don't participate in unfair hiring practises
Hotel Chocolat2019-06-19