Hotel Chocolat Reviews

Updated 6 Mar 2021

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4.0
80%
Recommend to a Friend
97%
Approve of CEO
Hotel Chocolat Founder & CEO Angus Thirlwell
Angus Thirlwell
106 Ratings
Pros
Cons
  • "Lack of communication from head office to shop floors(in 11 reviews)

  • "No downsides for a part time job(in 10 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Lovely"

    5.0
    Current Employee - Sales Advisor in London, England

    I have been working at Hotel Chocolat part-time

    Pros

    Much fun - good discount

    Cons

    The contracts given are low

  2. "Really good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Hotel Chocolat part-time for more than a year

    Pros

    Good people experience, amazing products and amazing discount

    Cons

    No cons really, easy place to work


  3. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat part-time for more than a year

    Pros

    Very rewarding company to work for

    Cons

    Management lack diversity and women

  4. COVID-19

    "good place to work"

    4.0
    Current Employee - Sales Assistant in Manchester, England

    I have been working at Hotel Chocolat part-time

    Pros

    treats staff well. paid us 100% wages through first lockdown

    Cons

    work on diversity and inclusion

  5. "Hotel Chocolat Key holder Role"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Keyholder in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat part-time for more than 3 years

    Pros

    There is always a strong sense of team, it is enjoyable working together for a brand that does stick to there ethical values. Good 50% staff discount

    Cons

    Can expect employees to be free to cover or feel pressure to cover even on days off. Christmas time alot of pressure to achieve sales of certain products which can take the fun away from the day. Can be expected to do some more management style jobs for not much more pay given to sales advisers , responsibility is shared between the team.

    Hotel Chocolat Response

    February 26, 2021People Business Partner

    Thanks so much for your positive review. Great to hear that you love our values as much as we do - ethics is part of our DNA here.

  6. "Excellent place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat full-time

    Pros

    Interesting, Fun, Caring, Motivating, Networking

    Cons

    No cons for working here

    Continue reading

    Hotel Chocolat Response

    February 26, 2021People Business Partner

    Fantastic to hear! Thanks for the review.

  7. "A good place to work part time"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor 
    Recommends
    Approves of CEO

    I worked at Hotel Chocolat part-time for more than a year

    Pros

    -Great pay - getting to eat chocolate -50% discount on products - sales incentives with good prizes like gift cards to other stores

    Cons

    -Management could be catty - lots of information to learn in your own time - 3 hour shifts

    Hotel Chocolat Response

    February 26, 2021People Business Partner

    Thanks for the review - it's great to hear that you loved our chocolate and felt you were paid well.

  8. "-"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Middlesbrough, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hotel Chocolat part-time for more than a year

    Pros

    discount on products and flexible hours

    Cons

    no opportunities for career development

    Hotel Chocolat Response

    February 26, 2021People Business Partner

    Thanks so much for taking the time to leave a review. We have a number of initiatives in place to support our team's development including our recently launched "Ingredients for Success", the "School of Chocolate" and BookBoon on our intranet - we are always looking for ways to improve, so if there's anything else you can share please email glassdoor@hotelchocolat.com.

  9. "Ethical company, great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotel Chocolat full-time

    Pros

    Ethical, good benefits, nice colleagues

    Cons

    Sometimes, people lower down the chain can be forgotten about

    Hotel Chocolat Response

    February 3, 2021Talent and Training Coordinator

    Thank you for your positive review! We are really pleased to hear you enjoyed your time working for Hotel Chocolat and recognised our ethical values and practices. Sorry to hear your thoughts on people being forgotten about. If you’d like to provide us with more detail please email glassdoor@hotelchocolat.com .

  10. "Great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotel Chocolat part-time for less than a year

    Pros

    Good people to work with

    Cons

    Pay wasn't as much but this may have changed now

    Hotel Chocolat Response

    February 10, 2021Talent and Training Coordinator

    Thank you leaving us a 5* review. We take all feedback on board and value your comments.

Viewing 1 - 10 of 191 English Reviews

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