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    Hotel Chocolat Reviews

    Updated 20 January 2019
    92 reviews

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    3.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Hotel Chocolat Founder & CEO Angus Thirlwell
    Angus Thirlwell
    53 Ratings

    Employee Reviews

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    Pros

    • "Good management, staff discount and high quality products" (in 14 reviews)

    • "Great pros: 50% Discount, Considerate Business, Lots of good quality products" (in 10 reviews)

    Cons

    • "relationship between head office and staff" (in 8 reviews)

    • "Work life balance are absolutely appalling, as a manager i was asked to answer calls at 3am from my staff" (in 4 reviews)

    More Pros and Cons

    1. "Great to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manufacturing Manager in Huntingdon, England
      Current Employee - Manufacturing Manager in Huntingdon, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time (More than 3 years)

      Pros

      Just great, feel listen too, aloud to think and put ideas into action.

      Cons

      Can’t think of any at the moment

      Advice to Management

      Don’t change

    2. "Good part time place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Hotel Chocolat part-time

      Pros

      Flexible working hours. Able to do part time.

      Cons

      Experience depends on the management

      3. Join the Hotel Chocolat team
      See Our Latest Jobs

    3. Helpful (1)

      "Great place!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Hotel Chocolat part-time

      Pros

      *Monthly Samples
      *Super friendly and supportive environment
      * Lunch Money
      *50% off discount
      *£50 Easter and Winter

      Cons

      * Searching for items in that little stock room was a misson

      Advice to Management

      There is a difference between selling to a customer and annoying a customer.....

    4. Helpful (1)

      "Bittersweet Chocs"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Edinburgh, Scotland
      Former Employee - Anonymous Employee in Edinburgh, Scotland
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Hotel Chocolat part-time (More than a year)

      Pros

      Training, staff benefits such as gift vouchers, 50% discount. Flexible with days of the week to work.

      Cons

      Hard to find work/life balance, chaotic workplace (referring to behind scenes), at times a very negative atmosphere. High employee turnover, making it hard to stay motivated. Often 10 hours shifts.

      Advice to Management

      Plan for effective 'breaks'- giving employees space to relax/eat without having to take part in conversations about ATV and KPI's, current profit etc would make for much more alert and happier staff when they do return to work. This was something that significantly lacked.

    5. Helpful (1)

      "Generally great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Supervisor in London, England
      Current Employee - Shift Supervisor in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time (More than 3 years)

      Pros

      - Learning and development (when it happens), is great.
      - District Manager (in my district) was phenomenal
      - General company ethos is wonderful

      Cons

      - Less concern for those who work in the stores day to day than there is for promoting ethical intentions
      - Incentive/appreciation for Sales Advisors is low, which leads to poor retention.

      Advice to Management

      Make a little bit more of an effort to appreciate SAs, especially during peak periods.

    6. "I love it here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Leeds, England
      Current Employee - Sales Associate in Leeds, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat full-time (Less than a year)

      Pros

      Lovely atmosphere
      Your team is like a family
      Good benefits
      Great genuine company, you get to know everyone!
      We sell incredible products that i also believe in

      Cons

      Nothing at all. I love ths companya and job.

    7. "Sales Adviser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Hotel Chocolat part-time

      Pros

      Great atmosphere to work in

      Cons

      No cons to comment on

    8. Helpful (1)

      "A marketing job rather than sales assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in London, England
      Former Employee - Sales Associate in London, England
      Doesn't Recommend
      No opinion of CEO

      I worked at Hotel Chocolat full-time (More than a year)

      Pros

      50% Staff Discount
      Voucher at Christmas and Easter

      Cons

      Constantly given targets for getting customers details.
      New incentives to get customers details (even if you know full well you have them).
      "One Taste" card. Also on target so persuaded to get customers likely to spend them.
      Targets on "Taste Of The Month".
      Poorly spelled and patronising daily news.
      Strict and indecisive upper management.
      Horrific staff turn over.
      Overly complicated, unreliable, slow computer and till systems that slow service down.

      Advice to Management

      Be more organised and clear before sending out instructions so that hard work is not wasted.
      Targets for getting customers details is driving customers away (I know we were meant to call them "guests" but I've never bugged guests for their details over and over again)
      Open stores slower so well trained staff are not spread to thinly and new staff are ready.
      Treat ALL store staff nicer and they will be less likely to be scared to contact you when things go wrong
      If Sales Assistant staff turn over is above 70% then maybe ask them properly what is going wrong, because the computerised "Engagement Survey" clearly isn't working.
      Make the till system easier and faster and more sales will be made (many walk out as it is slow, and as HC is often an impulse purchase, it is easier for the customer to change their mind and leave)
      There are lots of things to list here but they never listened to me in nearly three years so unlikely to act on any of this now!

    9. "Really Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Advisor in London, England
      Current Employee - Sales Advisor in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hotel Chocolat part-time (Less than a year)

      Pros

      Great pros: 50% Discount, Considerate Business, Lots of good quality products

      Cons

      None at all really that much

    10. "Event Host"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Event Host in London, England
      Current Employee - Event Host in London, England
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Hotel Chocolat part-time (More than 5 years)

      Pros

      - Ethical farming
      - 50% Staff discount
      - Good quality products
      - Gratification of delivering high quality events
      - Excellent current line manager

      Cons

      - Uncompetitive rate of pay
      - Lack of communication accross company leading to highly unorganised and unnecessarily stressful events
      - Seemingly no career development due to very niche role