Hotel Chocolat Reviews | Glassdoor.co.uk

Hotel Chocolat Reviews

Updated 19 April 2019
97 reviews

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4.0
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Hotel Chocolat Founder & CEO Angus Thirlwell
Angus Thirlwell
55 Ratings

Employee Reviews

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Pros
  • "Good management, staff discount and high quality products" (in 15 reviews)

  • "Great pros: 50% Discount, Considerate Business, Lots of good quality products" (in 10 reviews)

Cons
  • "relationship between head office and staff" (in 8 reviews)

  • "Work life balance are absolutely appalling, as a manager i was asked to answer calls at 3am from my staff" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat part-time

    Pros

    The company is small enough to make you feel like a valued employee.
    Countless amounts of perks, including an amazing staff discount, really competitive wage, and an extensive online training programme. I really enjoy working here!

    Cons

    Whilst there is extensive training, with a part-time sales advisor role I have found that there isn't a lot of scope to move up to more senior job roles.


  2. "Sales advisor and Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hotel Chocolat part-time (More than a year)

    Pros

    Meet some great people. Great place to work if you’re student and a lover of chocolate,

    Cons

    Demand during peak seasons

    Advice to Management

    Needs more structure from the retail
    Side.

  3. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotel Chocolat part-time

    Pros

    Friendly team, flexible working, thorough training.

    Cons

    Quiet periods can be very dull with occasional lone working. No time off allowed over Easter or Christmas.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Glasgow, Scotland
    Former Employee - Seasonal Sales Associate in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hotel Chocolat part-time (Less than a year)

    Pros

    - friendly staff
    - good pay
    - great discount

    Cons

    - I started at Christmas so training felt rushed
    - customers can be a bit snooty

    Advice to Management

    N/A


  5. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat full-time

    Pros

    An absolutely amazing place to work

    Cons

    There are no drawbacks to working at HC

    Advice to Management

    No advice, all are great


  6. "Great to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Manager in Huntingdon, England
    Current Employee - Manufacturing Manager in Huntingdon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat full-time (More than 3 years)

    Pros

    Just great, feel listen too, aloud to think and put ideas into action.

    Cons

    Can’t think of any at the moment

    Advice to Management

    Don’t change


  7. "Good part time place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotel Chocolat part-time

    Pros

    Flexible working hours. Able to do part time.

    Cons

    Experience depends on the management

  8. Helpful (2)

    "Great place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotel Chocolat part-time

    Pros

    *Monthly Samples
    *Super friendly and supportive environment
    * Lunch Money
    *50% off discount
    *£50 Easter and Winter

    Cons

    * Searching for items in that little stock room was a misson

    Advice to Management

    There is a difference between selling to a customer and annoying a customer.....


  9. Helpful (2)

    "Bittersweet Chocs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotel Chocolat part-time (More than a year)

    Pros

    Training, staff benefits such as gift vouchers, 50% discount. Flexible with days of the week to work.

    Cons

    Hard to find work/life balance, chaotic workplace (referring to behind scenes), at times a very negative atmosphere. High employee turnover, making it hard to stay motivated. Often 10 hours shifts.

    Advice to Management

    Plan for effective 'breaks'- giving employees space to relax/eat without having to take part in conversations about ATV and KPI's, current profit etc would make for much more alert and happier staff when they do return to work. This was something that significantly lacked.


  10. Helpful (2)

    "Generally great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in London, England
    Current Employee - Shift Supervisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Chocolat full-time (More than 3 years)

    Pros

    - Learning and development (when it happens), is great.
    - District Manager (in my district) was phenomenal
    - General company ethos is wonderful

    Cons

    - Less concern for those who work in the stores day to day than there is for promoting ethical intentions
    - Incentive/appreciation for Sales Advisors is low, which leads to poor retention.

    Advice to Management

    Make a little bit more of an effort to appreciate SAs, especially during peak periods.