House of Fraser Reviews | Glassdoor.co.uk

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House of Fraser Reviews

Updated 24 March 2017
261 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Nigel Oddy
48 Ratings

261 Employee Reviews

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Pros
  • 20% Staff Discount (with Staff Recognition Card) (in 11 reviews)

  • Fairly easy part-time job, management are easy going and always willing to help you if you need it (in 6 reviews)

Cons
  • Need to open a credit card for staff discount (in 24 reviews)

  • Management can sometimes be out of touch with what is needed on the shop floor (in 11 reviews)

More Pros and Cons

  1. "Sales advisor/skills coach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skills Coach/Mastercard Expert in Glasgow, Scotland
    Former Employee - Skills Coach/Mastercard Expert in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser (More than a year)

    Pros

    -opportunity to take on extra responsibility quite early on if you prove yourself.
    -extensive training and opportunities to train on more specialised processes
    -movement within the company
    -pay is okay and staff discount is 20 percent

    Cons

    -you aren't provided with uniform so expected to buy nice smart business wear out of your own pocket.
    -pressure to sell master cards for the store which I didn't mind but some people will.

    Advice to Management

    You guys need to adapt your approach a little to suit more people from different walks of life as not everyone is as out going as you would like. However, keep up the good training and I like that you guys let people progress on merit most of the time rather than who is best friends with managers


  2. "Editorial Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really good culture and working environment

    Cons

    Pay lower than market rate


  3. "Retail Assisant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Assistant in London, England
    Former Employee - Retail Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (Less than a year)

    Pros

    Very friendly environment and atmoshpere.
    All staff willing to help.

    Cons

    Store discount was very minimal.
    Worked during the summer holidays, throughout those months the air conditioning unit was not working, so working during the hot reason was unbearable.


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  5. "Christmas temp position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    some nice staff. Most people just get on with their job. Relaxed work environment.

    Cons

    Pay isn't great, not as organised as you'd think for a global company, some of the staff are not genuine.

    Advice to Management

    Be better organised


  6. "Not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not req to work outside normal work hours. Work stayed at work and did not follow you home.

    Cons

    Lack of leadership in stores. High turnover, focus was on cutting costs not improving lives of employees.


  7. "Average Retail Position."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Adviser in Birmingham, England
    Former Employee - Sales Adviser in Birmingham, England

    I worked at House of Fraser part-time (Less than a year)

    Pros

    Above minimum wage salary, lots of hours, and staff discount - earned after 6 weeks work, applies to all house brands and some concessions.

    Cons

    High workload in clearance section, extremely uneven workload distribution between those in this section and all others - often left to pick up extra jobs.


  8. Helpful (1)

    "Need's a Refresh Button"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in London, England
    Former Employee - Designer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very good people working within buying, design and merchandising
    Passionate work force
    Central London
    Good travel

    Cons

    Very little career growth - company saves money through employing fewer people and not promoting when promotion has been earned. People have to literally beg for promotions.
    Low salaries and long periods without increase
    People in management who have less passion and expertise than those below them
    Terrible HR department
    Bad redundancy practice - good people losing jobs via favouritism selection.
    No significant rewards for achievements
    Lots of blame culture - management NEVER accept responsibility
    No cohesion between departments
    Elitist attitude from the top
    The business has a lack of creative thinking

    Advice to Management

    Train to be better. Realise how hard and passionate the work force is. Top positions should be more involved with the working floor


  9. "Good Company To Work For."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Part-time Sales Advisor
    Current Employee - Part-time Sales Advisor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    Room and Opportunity to grow.
    20% Staff Discount (with Staff Recognition Card).
    Regular Staff incentives (and you don't need a Staff Recognition Card for these).
    Managers review your progress in the company, this helps you to improve and make feedback.

    Cons

    You have to have a Staff Recognition Card to get a Staff Discount, this is Credit.
    Starting over Christmas can make training a bit complicated as it is very busy (in terms of Sales).


  10. "A good "Floor Manager" can make your job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retired in Manchester, England
    Former Employee - Retired in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser full-time

    Pros

    If you are on commission, then you can earn a decent salary. A good floor manager is essential (though in my 7, we must have gone through 6). Some pride (though now less than previous generation), in the brand and company heritage.

    Cons

    Might end up with a rubbish floor manager, who just wants to please "top Brass", but doesn't support staff or fresh ideas. Can be long hours - sometimes hard to make social plans. Now, too many concessions - lost its true identity - a bit "faceless" these days. Many departments now disappeared. Hard and very lengthy progress to advance career wise. Company tends to "take on" university graduates who rarely stay very long.

    Advice to Management

    Put your pride to one side and occasionally listen to staff, they are at the sharp end and often have fresh ideas. Be constantly aware that staff need to feel valued. In return, they will constantly deliver 100%.


  11. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at House of Fraser full-time

    Pros

    The store is large but everyone is friendly. The benefits are good. There is plenty of space for staff and plenty of opportunities to get involved outside of work.

    Cons

    Sometimes there are disagreements between the House of Fraser staff and the concession staff, and sometimes between the concessions also.

    Advice to Management

    Promote cohesion between the House of Fraser staff and the concession staff. Encourage managers to solve problems collaboratively. Provide sales incentives across the teams.



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