House of Fraser Reviews | Glassdoor.co.uk

House of Fraser Reviews

Updated 20 September 2018
498 reviews

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3.2
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Alex Williamson
54 Ratings

498 Employee Reviews

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Pros
Cons
  • "Poor management, no staff discount unless opt to use store credit card" (in 27 reviews)

  • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

More Pros and Cons

  1. "Not the usual contact centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at House of Fraser full-time

    Pros

    Good staff
    Cooked breakfasts every now & again
    Staff discount
    No weekends
    No targets

    Cons

    Not enough staff per team
    Budget restraints in wrong areas

    Advice to Management

    Keep up the good work & hopefully the business will improve following the takeover.


  2. "Learning Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Partner in Manchester, England
    Current Employee - Learning Partner in Manchester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Opportunity to grow & develop

    Cons

    Currently under new business owner.... awaiting clear direction of hof!

    Advice to Management

    Watch this space with regards to change!

  3. "employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Specialist in Greenford, England
    Current Employee - Brand Specialist in Greenford, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Holidays provided are great, you can give input into new ideas

    Cons

    poor management structure, technology used in stores is very outdated

    Advice to Management

    needs more organization


  4. "Well organised and relaxed environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser full-time

    Pros

    Relaxed environment and friendly managerial team

    Cons

    Can get a bit boring at time, with no work to do


  5. "Deputy sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time

    Pros

    environment Staff Heritage Benefits Brands

    Cons

    Career structure Promoting Senior Management


  6. "good pay but bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Specialist in High Wycombe, England
    Current Employee - Service Specialist in High Wycombe, England
    Doesn't Recommend

    I have been working at House of Fraser full-time (More than a year)

    Pros

    good pay even for under 18s
    paid holidays

    Cons

    poor mamagement
    favouritism
    SOME managers are very rude

    Advice to Management

    be nice.


  7. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oxford, England
    Current Employee - Sales Associate in Oxford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    the people you work with are usually nice

    Cons

    management is a bit all over the place
    no real training

    Advice to Management

    treat workers better

  8. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (More than 3 years)

    Pros

    Everyone works in small teams which is great, really get to know your area

    Cons

    Awful management - rude and unhelpful


  9. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser part-time

    Pros

    Good staff benefits, had a lovely customer service team, excellent training programmes etc

    Cons

    Not very inclusive to different departments, the womenswear departments were very competitive with one another

    Advice to Management

    Make sure that the staff get along, especially concessions


  10. "It’s okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in High Wycombe, England
    Current Employee - Service Manager in High Wycombe, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Great team and great product. Okay working hours and some incentives

    Cons

    Not very good benefits other than basic discount. No commission schemes, bad senior leadership in head office

    Advice to Management

    Put your people first


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