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    House of Fraser Reviews

    Updated 20 September 2018
    498 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Alex Williamson
    54 Ratings

    498 Employee Reviews

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    Pros
    Cons

    • "Poor management, no staff discount unless opt to use store credit card" (in 27 reviews)

    • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

    More Pros and Cons

    1. "Not the usual contact centre"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at House of Fraser full-time

      Pros

      Good staff
      Cooked breakfasts every now & again
      Staff discount
      No weekends
      No targets

      Cons

      Not enough staff per team
      Budget restraints in wrong areas

      Advice to Management

      Keep up the good work & hopefully the business will improve following the takeover.

    2. "Learning Partner"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Learning Partner in Manchester, England
      Current Employee - Learning Partner in Manchester, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Opportunity to grow & develop

      Cons

      Currently under new business owner.... awaiting clear direction of hof!

      Advice to Management

      Watch this space with regards to change!

      3. Join the House of Fraser team
      See Our Latest Jobs

    3. "employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Brand Specialist in Greenford, England
      Current Employee - Brand Specialist in Greenford, England
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Holidays provided are great, you can give input into new ideas

      Cons

      poor management structure, technology used in stores is very outdated

      Advice to Management

      needs more organization

    4. "Well organised and relaxed environment"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at House of Fraser full-time

      Pros

      Relaxed environment and friendly managerial team

      Cons

      Can get a bit boring at time, with no work to do

    5. "Deputy sales manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser full-time

      Pros

      environment Staff Heritage Benefits Brands

      Cons

      Career structure Promoting Senior Management

    6. "good pay but bad management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Specialist in High Wycombe, England
      Current Employee - Service Specialist in High Wycombe, England
      Doesn't Recommend

      I have been working at House of Fraser full-time (More than a year)

      Pros

      good pay even for under 18s
      paid holidays

      Cons

      poor mamagement
      favouritism
      SOME managers are very rude

      Advice to Management

      be nice.

    7. "sales assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Oxford, England
      Current Employee - Sales Associate in Oxford, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (Less than a year)

      Pros

      the people you work with are usually nice

      Cons

      management is a bit all over the place
      no real training

      Advice to Management

      treat workers better

    8. "Sales Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant
      Former Employee - Sales Assistant
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at House of Fraser part-time (More than 3 years)

      Pros

      Everyone works in small teams which is great, really get to know your area

      Cons

      Awful management - rude and unhelpful

    9. "Sales Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at House of Fraser part-time

      Pros

      Good staff benefits, had a lovely customer service team, excellent training programmes etc

      Cons

      Not very inclusive to different departments, the womenswear departments were very competitive with one another

      Advice to Management

      Make sure that the staff get along, especially concessions

    10. "It’s okay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Manager in High Wycombe, England
      Current Employee - Service Manager in High Wycombe, England
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Great team and great product. Okay working hours and some incentives

      Cons

      Not very good benefits other than basic discount. No commission schemes, bad senior leadership in head office

      Advice to Management

      Put your people first

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