House of Fraser Reviews | Glassdoor.co.uk

House of Fraser Reviews

Updated 16 August 2018
474 reviews

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3.2
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Alex Williamson
47 Ratings

474 Employee Reviews

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Pros
Cons
  • "Poor management, no staff discount unless opt to use store credit card" (in 33 reviews)

  • "She would shout/raise her voice on the shop floor too" (in 24 reviews)

More Pros and Cons

  1. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser part-time

    Pros

    freidnly staff but the interviewer didn't seem interested

    Cons

    very busy but christmas its busy


  2. "Sales Advisor Branded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor Branded in London, England
    Former Employee - Sales Advisor Branded in London, England

    I worked at House of Fraser full-time (Less than a year)

    Pros

    Pay was really good and the sales assistant staff were great. The hours were great and so are the breaks that you get.

    Cons

    When I started they didn't tell me if I had any holiday even when asking the managers. Some of the managers are very two faced and tend to gang up if they don't like you. I wasn't made aware of any benefits I was entitled to.

  3. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    relaxed environment and good staff

    Cons

    poor management from managers and head of store


  4. "Really good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    Great managers
    Always listened to
    Plenty to do
    Rewards such as bonus holiday days etc for hard work

    Cons

    A lot of standing around all day if it's quiet


  5. "Old company lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at House of Fraser full-time (More than a year)

    Pros

    Most of the colleagues are nice.

    Cons

    Well-intentioned but highly incompetent management, shabby offices, no vision, structure or any foresight. No bonus, no pay raise. Staff discount is ridiculous, one can buy everything cheaper on Amazon even if you have a discount.

    Advice to Management

    Admit that you have no idea how retail works in the 21st century and find another, more suitable occupation. Sell the brand name to someone who can benefit from it.


  6. "service adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Glasgow, Scotland
    Current Employee - SERVICE ADVISOR in Glasgow, Scotland
    Recommends
    Positive Outlook

    I have been working at House of Fraser part-time (More than a year)

    Pros

    very good company very good stuff and management

    Cons

    the payment not very good


  7. "Sales adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Birmingham, England
    Current Employee - Part-time Sales Advisor in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    Good company
    20% off clothes
    15% off beauty
    10% off electrics
    Decent managers

    Cons

    Long hours and have to deal with concessions stock occasionally which you don’t know much about

  8. "Great Introduction into the retail sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at House of Fraser part-time

    Pros

    Very easy and slow paced, means you have the time to hone skills.

    Cons

    Can be quite boring during quite hours when there isn't anything to do.


  9. "Great company with vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO
    Current Employee - SEO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (Less than a year)

    Pros

    House of Fraser has a great reputation with a solid vision of where they see the company going, which is really inspiring. The digital marketing team is wonderful.

    Cons

    There is a solid vision of the future for the company but there is little room to progress, what with all of the changes currently. No one knows where they stand.


  10. "No direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at House of Fraser full-time (More than 5 years)

    Pros

    I used to be nice to work here because of the people, but we made all of them redundant.

    Cons

    Poor management, no structure or guidance. No interest in how long you have worked here, how hard you have worked - its not of interest to anyone.

    The office is horrible, a mess, carpet covered in stains and not even milk is provided.


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