House of Fraser Reviews

Updated Sep 22, 2021

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Found 997 of over 1,052 reviews

3.4
47%
Recommend to a Friend
41%
Approve of CEO
House of Fraser CEO Alex Williamson  (no image)
Alex Williamson
159 Ratings
Pros
  • "Staff discount at flannels, usc, house of Fraser and sports direct of 20% off(in 56 reviews)

  • "good pay - nice co workers to work with(in 34 reviews)

  • Cons
  • "Not enough support from management on the shop floor(in 30 reviews)

  • "Poor management, no staff discount unless opt to use store credit card(in 28 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      House of Fraser

      Sep 6, 2021 - Sales Associate in Bournemouth, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay lots of benefits lots of teamwork

      Cons

      full time work not always available

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    2. 4.0
      Current Employee

      It’s good

      Sep 16, 2021 - Sales in Croydon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Make good friends with the staff

      Cons

      managing deliveries in a small amount of time

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    3. 3.0
      Former Employee, more than 3 years

      Need to look after employers better

      Sep 19, 2021 - Assistant Buyer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people in the teams are great

      Cons

      Poor communication from management, slow progression

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    4. 2.0
      Current Employee, more than 3 years

      bad

      Sep 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      no uniform, ok rate of pay

      Cons

      depressing place, managers are awful

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    5. 3.0
      Current Employee, more than 3 years

      Employee shortage

      Sep 13, 2021 - Retail Assistant in West Thurrock, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discount available in other stores Colleagues are friendly and work well as a team

      Cons

      We are often overstretched. Even if we are overstretched it is becoming the norm, and we are expected to maintain this standard of working despite the difficult, and strain it puts on us

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    6. 3.0
      Former Employee, less than 1 year

      An Experience.

      Sep 5, 2021 - Sales Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get a decent 20% discount in House of Fraser, and Sports Direct (and their other owned businesses). Definitely felt more of a connection to customers, and it was encouraged to personally help shoppers find items, etc. Colleagues were nice where I worked, but that's very subjective, and depends on locations.

      Cons

      New zero hour contracts left me with very few shifts weekly, and blatant management preferences with hour allocations. Not that I wanted progression into the company structure, but the colleagues who worked there for many years, decades in some cases (these people also disliked the new fire-and-rehire onto zero hour contracts), knew there was no real way to progress further. The shop I worked in was very quiet, this again depends on location, but there was a lot of downtime, where you are on your feet a lot, make sure to stretch before a shift!

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    7. 5.0
      Current Employee

      👍

      Aug 20, 2021 - Sales Assistant in Derry, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun vibes and nice people

      Cons

      Not many cons for me tbh

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    8. 2.0
      Former Employee, more than 1 year

      Not the best

      Sep 3, 2021 - Assistant Merchandiser 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pre Mike Ashley I loved working here

      Cons

      Very much ‘boys’ club. Too reliant on a system to do the job for you than human judgement, not merchandising at all. Very poor lack of chain in management, no proper structure

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    9. 3.0
      Former Employee, more than 3 years

      Slow progression

      Sep 1, 2021 - Assistant Merchandiser in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team layouts Lots of training always available

      Cons

      Slow progression Higher management don’t like to interact with people in lower roles

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    10. 3.0
      Former Employee

      Average

      Aug 31, 2021 - Sales Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly coworkers and not bad salary for the work load

      Cons

      Some disorganization in management when organizing shifts

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