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    House of Fraser Reviews

    Updated 16 August 2018
    474 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Alex Williamson
    47 Ratings

    474 Employee Reviews

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    Pros
    Cons

    • "Poor management, no staff discount unless opt to use store credit card" (in 33 reviews)

    • "She would shout/raise her voice on the shop floor too" (in 24 reviews)

    More Pros and Cons

    1. "Okay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at House of Fraser part-time

      Pros

      freidnly staff but the interviewer didn't seem interested

      Cons

      very busy but christmas its busy

    2. "Sales Advisor Branded"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Advisor Branded in London, England
      Former Employee - Sales Advisor Branded in London, England

      I worked at House of Fraser full-time (Less than a year)

      Pros

      Pay was really good and the sales assistant staff were great. The hours were great and so are the breaks that you get.

      Cons

      When I started they didn't tell me if I had any holiday even when asking the managers. Some of the managers are very two faced and tend to gang up if they don't like you. I wasn't made aware of any benefits I was entitled to.

      3. Join the House of Fraser team
      See Our Latest Jobs

    3. "sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in London, England
      Current Employee - Sales Associate in London, England
      Doesn't Recommend
      Neutral Outlook

      I have been working at House of Fraser part-time (Less than a year)

      Pros

      relaxed environment and good staff

      Cons

      poor management from managers and head of store

    4. "Really good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Advisor
      Current Employee - Sales Advisor
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (More than a year)

      Pros

      Great managers
      Always listened to
      Plenty to do
      Rewards such as bonus holiday days etc for hard work

      Cons

      A lot of standing around all day if it's quiet

    5. "Old company lost its way"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at House of Fraser full-time (More than a year)

      Pros

      Most of the colleagues are nice.

      Cons

      Well-intentioned but highly incompetent management, shabby offices, no vision, structure or any foresight. No bonus, no pay raise. Staff discount is ridiculous, one can buy everything cheaper on Amazon even if you have a discount.

      Advice to Management

      Admit that you have no idea how retail works in the 21st century and find another, more suitable occupation. Sell the brand name to someone who can benefit from it.

    6. "service adviser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - SERVICE ADVISOR in Glasgow, Scotland
      Current Employee - SERVICE ADVISOR in Glasgow, Scotland
      Recommends
      Positive Outlook

      I have been working at House of Fraser part-time (More than a year)

      Pros

      very good company very good stuff and management

      Cons

      the payment not very good

    7. "Sales adviser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Part-time Sales Advisor in Birmingham, England
      Current Employee - Part-time Sales Advisor in Birmingham, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (More than a year)

      Pros

      Good company
      20% off clothes
      15% off beauty
      10% off electrics
      Decent managers

      Cons

      Long hours and have to deal with concessions stock occasionally which you don’t know much about

    8. "Great Introduction into the retail sector"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at House of Fraser part-time

      Pros

      Very easy and slow paced, means you have the time to hone skills.

      Cons

      Can be quite boring during quite hours when there isn't anything to do.

    9. "Great company with vision"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - SEO
      Current Employee - SEO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (Less than a year)

      Pros

      House of Fraser has a great reputation with a solid vision of where they see the company going, which is really inspiring. The digital marketing team is wonderful.

      Cons

      There is a solid vision of the future for the company but there is little room to progress, what with all of the changes currently. No one knows where they stand.

    10. "No direction"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at House of Fraser full-time (More than 5 years)

      Pros

      I used to be nice to work here because of the people, but we made all of them redundant.

      Cons

      Poor management, no structure or guidance. No interest in how long you have worked here, how hard you have worked - its not of interest to anyone.

      The office is horrible, a mess, carpet covered in stains and not even milk is provided.

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