House of Fraser Reviews | Glassdoor.co.uk

House of Fraser Reviews

Updated 15 November 2018
525 reviews

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3.1
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Alex Williamson
63 Ratings

525 Employee Reviews

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Pros
Cons
  • "Poor management, no staff discount unless opt to use store credit card" (in 28 reviews)

  • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

More Pros and Cons

  1. "Not the usual contact centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at House of Fraser full-time

    Pros

    Good staff
    Cooked breakfasts every now & again
    Staff discount
    No weekends
    No targets

    Cons

    Not enough staff per team
    Budget restraints in wrong areas

    Advice to Management

    Keep up the good work & hopefully the business will improve following the takeover.


  2. "Sales Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Supportive environment, good staff, busy workplace

    Cons

    Head office lack of transparency

  3. "Part-time Sales Assistant Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time

    Pros

    Managers are friendly and helpful, always looking to help you out the best you can. The team is friendly and work well together.

    Cons

    Not having rota's uploaded online. Manually checking rota's daily can become tedious for part-time staff and there are times a shift can be changed and you have no knowledge of it as you haven't been in.


  4. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time

    Pros

    The team was very friendly.

    Cons

    Management wasn't very organised unfortunately.


  5. "Internal Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time

    Pros

    Friendly, fare company to work for. Good discount for staff.

    Cons

    None that I can think of.


  6. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time (More than a year)

    Pros

    Staff discounts for house brands and concessions

    Cons

    Can be stressful during Christmas period


  7. "Shop assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser (Less than a year)

    Pros

    -friendly staff, good hours and enjoyable job

    Cons

    -Sometimes days dragged when store wasn't busy

  8. "Nice company to work for especially for student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Edinburgh, Scotland
    Current Employee - Sales Assistant in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than 3 years)

    Pros

    The management are very flexible with students.

    Cons

    Take over has led to lots of unhappy customers taking it out on staff


  9. "all about the money and understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Plymouth, England
    Former Employee - Sales Associate in Plymouth, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser full-time (More than 3 years)

    Pros

    great products and nice buildings

    Cons

    management treat staff like minions and dont listen to ideas or give praise . and dont recognise when they havea great staff member compared to one who is always shirking tasks

    Advice to Management

    tell your floor managers to look after the staff who want to be there and make sure the lazy ones arnt stood around ignoring customers.


  10. "Good starting point for your career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Designer in London, England
    Current Employee - Digital Designer in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Amazing skilled and friendly people who make working here special. Lots of exposure to a multichannel e-commerce business.

    Cons

    Too many layers of management, takes ages to get anything signed off.

    Advice to Management

    Appreciate the staff more as they are the fundamental building blocks to a successful business.


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