House of Fraser Reviews | Glassdoor.co.uk

House of Fraser Reviews

Updated 15 January 2019
543 reviews

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3.1
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Alex Williamson
66 Ratings

Employee Reviews

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Pros
  • "Good staff discount 20% off including sale" (in 32 reviews)

  • "good pay for a part timer at school" (in 20 reviews)

Cons
  • "Poor management, no staff discount unless opt to use store credit card" (in 28 reviews)

  • "She would shout/raise her voice on the shop floor too" (in 26 reviews)

More Pros and Cons

  1. "Rollercoaster ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Specialist in London, England
    Current Employee - Service Specialist in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    Less stress compare to other places
    Independent work

    Cons

    Hours
     Bad staffroom
     Lack of incentives

    Advice to Management

    I understand that not one person can do everything


  2. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at House of Fraser part-time

    Pros

    Good salary, easy job and nice people

    Cons

    Can be quite boring at times

  3. "Company okay, other staff not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Hull, England
    Current Employee - Sales Assistant in Hull, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    Good wage, nice environment, decent break hours, good hours

    Cons

    Other members are of staff were snobs and verg cliquey, management were rude and condescending, pressure to sell store cards to customers.

    Advice to Management

    Appreciate your staff and stop pressuring them to make sales targets on store cards.


  4. "Brand Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time

    Pros

    Lovely team I worked with who enjoyed socialising and helping each other with daily responsibilities.

    Cons

    Not much opportunity to progress.
    Sales seemed to be constant.
    Marketing opportunities seemed to be lacking for events held at the store.


  5. "Nice for a weekend job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    Lovely staff in my department

    Cons

    Not many hours
    Low pay
    Underpaid sometimes


  6. "Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Fairly good training, nice environment to work in, no two days are the same, one day you could be focusing on remerhcandising and putting new products out, the next day you could be putting sale on.

    Cons

    Can be very quiet periods, some tasks are dull, ever since Mike Ashley took over he ruined staff morale, there was a lot of job insecurity amongst staff. Breaks are unpaid

    Advice to Management

    Should provide telephone training


  7. "Enough for a part time job and nothing more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Specialist in Brigg, England
    Former Employee - Brand Specialist in Brigg, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (More than a year)

    Pros

    There are many pros to working here such as staff discount and the ability to talk to all walks of life and interaction with customers is high

    Cons

    Long hours standing around in one position,
    Sometimes unfriendly co workers
    health and safety policy exists but is not implemented

    Advice to Management

    Repair the store,
    Listen to employees
    Communicate better when information comes out

  8. "Sales Adviser"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    Good pay for a first part time job as a teenager.

    Cons

    Retail in general is quite boring


  9. "Retail"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    Good people, good products h

    Cons

    Bad managers, very strict yes


  10. Helpful (1)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    Good pay, for London wage anyway.

    Cons

    As a sales assistant be prepared to do a lot more than a usual sales assistant e.g. constantly merchandise stock, run up many stairs to get stock if a customer wants it, constantly stay on your department and clean up, clean up tills and the fitting rooms, clean up other departments, be moved around from department to department constantly.