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    House of Fraser Reviews

    Updated 15 November 2018
    525 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Alex Williamson
    63 Ratings

    525 Employee Reviews

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    Pros
    Cons

    • "Poor management, no staff discount unless opt to use store credit card" (in 28 reviews)

    • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

    More Pros and Cons

    1. "Not the usual contact centre"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at House of Fraser full-time

      Pros

      Good staff
      Cooked breakfasts every now & again
      Staff discount
      No weekends
      No targets

      Cons

      Not enough staff per team
      Budget restraints in wrong areas

      Advice to Management

      Keep up the good work & hopefully the business will improve following the takeover.

    2. "Sales Advisor"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Supportive environment, good staff, busy workplace

      Cons

      Head office lack of transparency

      3. Join the House of Fraser team
      See Our Latest Jobs

    3. "Part-time Sales Assistant Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time

      Pros

      Managers are friendly and helpful, always looking to help you out the best you can. The team is friendly and work well together.

      Cons

      Not having rota's uploaded online. Manually checking rota's daily can become tedious for part-time staff and there are times a shift can be changed and you have no knowledge of it as you haven't been in.

    4. "Overall good experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time

      Pros

      The team was very friendly.

      Cons

      Management wasn't very organised unfortunately.

    5. "Internal Auditor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser full-time

      Pros

      Friendly, fare company to work for. Good discount for staff.

      Cons

      None that I can think of.

    6. "Sales advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser part-time (More than a year)

      Pros

      Staff discounts for house brands and concessions

      Cons

      Can be stressful during Christmas period

    7. "Shop assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser (Less than a year)

      Pros

      -friendly staff, good hours and enjoyable job

      Cons

      -Sometimes days dragged when store wasn't busy

    8. "Nice company to work for especially for student"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Assistant in Edinburgh, Scotland
      Current Employee - Sales Assistant in Edinburgh, Scotland
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (More than 3 years)

      Pros

      The management are very flexible with students.

      Cons

      Take over has led to lots of unhappy customers taking it out on staff

    9. "all about the money and understaffed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Plymouth, England
      Former Employee - Sales Associate in Plymouth, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at House of Fraser full-time (More than 3 years)

      Pros

      great products and nice buildings

      Cons

      management treat staff like minions and dont listen to ideas or give praise . and dont recognise when they havea great staff member compared to one who is always shirking tasks

      Advice to Management

      tell your floor managers to look after the staff who want to be there and make sure the lazy ones arnt stood around ignoring customers.

    10. "Good starting point for your career."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Digital Designer in London, England
      Current Employee - Digital Designer in London, England
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Amazing skilled and friendly people who make working here special. Lots of exposure to a multichannel e-commerce business.

      Cons

      Too many layers of management, takes ages to get anything signed off.

      Advice to Management

      Appreciate the staff more as they are the fundamental building blocks to a successful business.

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