House of Fraser Reviews | Glassdoor.co.uk

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House of Fraser Reviews

Updated 27 June 2017
299 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Nigel Oddy
61 Ratings

299 Employee Reviews

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Pros
Cons
  • Benefits could be better, discount only given when you have a staff credit card (in 30 reviews)

  • You have to have a Staff Recognition Card to get a Staff Discount, this is Credit (in 15 reviews)

More Pros and Cons

  1. "Sales manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England
    Current Employee - Sales Manager in London, England
    Recommends

    Pros

    Variety of premium brands, exiting product, different training available from in store session to online HOF learning tool or virtual classrooms, progression and career opportunities, strong multichannel, community sopport, good employee engagement and discount. Recognition.

    Cons

    For staff discount you have to apply for credit card and only get it by using one. Salaries could be higher for workload you get. No uniform aloance for management.


  2. "Negligent and disorganised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Croydon, England
    Former Employee - Sales Advisor in Croydon, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (More than a year)

    Pros

    Generally great teams and floor staff are enjoyable to work alongside

    Cons

    Severe lack of development. No recognition of good service to the company. Very disappointing perks for store staff. Neglect of store standards, the store I worked at was borderline dilapidated. Lack of communication and respect between management and store staff. A very disappointing place to work depending on your store.

    Advice to Management

    Please actually acknowledge your employee's seasons for leaving and your customers dissatisfaction in order to improve your business.


  3. "Crap place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Croydon, England
    Former Employee - Beauty Advisor in Croydon, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The staff are nice, apart from the managers. The pay is decent for somebody who's looking for something short term.

    Cons

    You get the blame for not making targets even when the foot fall in the store is basically trash and the products are over priced to many. Managers are horrible and rude, expect you to do something when there's nothing to do. For example you have cleaned, you have traffic stopped, there aren't any customers, you have remarchandised, caught up on everything, they still find things to complain about. There aren't many benefits to working here either, unless you are a concession and your particular company has their own benefits. Managers are also extremely sneaky, they will never address you when they feel that you are doing wrong, and will complain about you and build a negative report about you without you knowing. Extremely sneaky. Horrible, boring, place to work. The turnover in this store is also high..

    Advice to Management

    address the colleague if anything is wrong so they can improve. Stop being sly, treat people fairly and don't be so prejudice. Some managers think they're better than everybody and abuse their power just because they don't like somebody.. never done to me personally but I have seen this.


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  5. "Sales Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Glasgow, Scotland
    Current Employee - Sales Assistant in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    The Staff promotions, particularly when designer brands such as Calvin Klein, Ralph Lauren, Barbour, Tommy Hilfiger, Diesel and DKNY participate.

    Cons

    Long hours, sometimes I am in situations where my area is understaffed and this causes a lot of stress and pressure to watch the clothes, man the fitting rooms and provide customer service.

    Advice to Management

    Keep up the good work, praise your staff when you see them doing well, if you catch them talking they may not be gossiping they may actually be discussing something important related to work.


  6. "A worthwhile experiment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at House of Fraser full-time

    Pros

    - Corporate culture puts the right emphasis on the customer
    - Supportive of work/life balance
    - A lot of potential

    Cons

    - Atmosphere can be quite tense due to commercial pressures
    - There's a lot of gossip
    - Outdated IT systems and processes are a barrier to progress

    Advice to Management

    Present more of a united front to the teams. There are still siloes to be overcome.


  7. "Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Cardiff, Wales
    Current Employee - Deputy Manager in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (More than 3 years)

    Pros

    Great management training
    Lovely team to work with
    Good work life balance for a management role

    Cons

    Poor perks for the management team

    Advice to Management

    Review managers benefits


  8. "Great place to work"

    Star Star Star Star Star
    Current Employee - Retail Sales Advisor in Belfast, Northern Ireland
    Current Employee - Retail Sales Advisor in Belfast, Northern Ireland

    I have been working at House of Fraser full-time (Less than a year)

    Pros

    Work load is easy to handle. Enough to keep you busy and not watch the clock, but not too busy you are stressing. Managers very approachable and helpful. Staff are all friendly and helpful. Very focused on customer service. Lots to do, can develop skills. Hope to progress to manager

    Cons

    Can be quiet at times, e.g. when weather is good. So can be problematic to reach k.P.is


  9. Helpful (2)

    "HOF CITY"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser (Less than a year)

    Pros

    None

    You have to write at least 20 words for Pros but honestly I wouldn't send my worst enemy to work in this place

    Cons

    -management are bullies, one person beginning with 'M' in particular
    -pay is horrendous and a lot less than other department stores
    -not aloud water on the shop floor, even when it's hot outside
    -no air con
    -told you can't go to the toilet in peak times
    -have been reduced to tears many times
    -like a playground and spoken to like a child
    -you have to literally stand and do nothing during peak times, if you "task" (clean, tidy, do delivery, look busy) during this time you will be scolded.

    Advice to Management

    Maybe HOF should investigate why the turnover is so high in this store. It's absolute hell


  10. "Sales advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Sheffield, England
    Former Employee - Sales Advisor in Sheffield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Large workforce, so you make a lot of friends
    -Easy to get a job there without too much experience
    -Not too pushy with sales
    -Relatively easy job

    Cons

    -No discount unless you sign up to the credit scheme
    -No bonus or commission
    -Little to no training
    -Unorganised management
    -Low salary
    -Segregation of employees

    Advice to Management

    Take your job more seriously and train your staff


  11. "beauty adviser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Adviser in Edinburgh, Scotland
    Current Employee - Beauty Adviser in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    - lovely staff and very helpful employees
    - staff discount
    - till training

    Cons

    - can be very quiet at times


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