House of Fraser Reviews
Updated Sep 22, 2021
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Found 997 of over 1,052 reviews
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Approve of CEO
Alex Williamson
159 Ratings
Pros
"Staff discount at flannels, usc, house of Fraser and sports direct of 20% off" (in 56 reviews)
"good pay - nice co workers to work with" (in 34 reviews)
Cons
"Not enough support from management on the shop floor" (in 30 reviews)
"Poor management, no staff discount unless opt to use store credit card" (in 28 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee, more than 3 years★★★★★
Pros
good pay lots of benefits lots of teamwork
Cons
full time work not always available
- Current Employee★★★★★
Pros
Make good friends with the staff
Cons
managing deliveries in a small amount of time
- Former Employee, more than 3 years★★★★★
Pros
The people in the teams are great
Cons
Poor communication from management, slow progression
- Current Employee, more than 3 years★★★★★
Pros
no uniform, ok rate of pay
Cons
depressing place, managers are awful
- Current Employee, more than 3 years★★★★★
Pros
Discount available in other stores Colleagues are friendly and work well as a team
Cons
We are often overstretched. Even if we are overstretched it is becoming the norm, and we are expected to maintain this standard of working despite the difficult, and strain it puts on us
Continue reading - Former Employee, less than 1 year★★★★★
Pros
You get a decent 20% discount in House of Fraser, and Sports Direct (and their other owned businesses). Definitely felt more of a connection to customers, and it was encouraged to personally help shoppers find items, etc. Colleagues were nice where I worked, but that's very subjective, and depends on locations.
Cons
New zero hour contracts left me with very few shifts weekly, and blatant management preferences with hour allocations. Not that I wanted progression into the company structure, but the colleagues who worked there for many years, decades in some cases (these people also disliked the new fire-and-rehire onto zero hour contracts), knew there was no real way to progress further. The shop I worked in was very quiet, this again depends on location, but there was a lot of downtime, where you are on your feet a lot, make sure to stretch before a shift!
Continue reading - Current Employee★★★★★
Pros
Fun vibes and nice people
Cons
Not many cons for me tbh
- Former Employee, more than 1 year★★★★★
Pros
Pre Mike Ashley I loved working here
Cons
Very much ‘boys’ club. Too reliant on a system to do the job for you than human judgement, not merchandising at all. Very poor lack of chain in management, no proper structure
- Former Employee, more than 3 years★★★★★
Pros
Great team layouts Lots of training always available
Cons
Slow progression Higher management don’t like to interact with people in lower roles
- Former Employee★★★★★
Pros
Friendly coworkers and not bad salary for the work load
Cons
Some disorganization in management when organizing shifts
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