Humana Reviews

Updated 10 Jul 2020

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3.6
64%
Recommend to a Friend
76%
Approve of CEO
Humana President and CEO Bruce  D. Broussard
Bruce D. Broussard
1,448 Ratings
  1. "A great opportunity you have to work hard to earn every day"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time for more than a year

    Pros

    Great pay, great benefits, and a strong company culture.

    Cons

    Long hours during peak season, high goals you have to push yourself to hit

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  2. "A lot training! Which is good!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time for less than a year

    Pros

    Training, culture, pay and working from home

    Cons

    High call Volume. Which is a pro because you make more money

  3. "Unbelievable support from management"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Agent in Minnetonka, MN
    Recommends
    Positive Outlook

    I worked at Humana full-time for more than a year

    Pros

    Management support, generous vacation days, very nice sales team. Money is excellent, 401k Match is high, Six figure income potential after two years

    Cons

    Management will show how to get your leads but if you don’t listen and eat cake all day, it’s not the right job for you. You have to be motivated!

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  4. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contractor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time for more than a year

    Pros

    Salary, benefits, gym access, Professional atmosphere

    Cons

    high workload, stressful, too many systems

  5. "A Company That Cares"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor of QA Testing in Green Bay, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Humana full-time for more than 10 years

    Pros

    Very flexible with my hours and work schedule. Fairly good on work/life balance. Friendly, collaborative environment, and supportive of development. The company is very dedicated to its membership and improving their health.

    Cons

    I experienced some disorganization in the IT environment leading to waste in time and talent.

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  6. "Pay and benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Quality Assurance Technician II in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at Humana full-time for more than 5 years

    Pros

    WAH, Supervision, Benefits, Employee Engagement, Tuition reimbursement

    Cons

    Schedule, Training, Micro management, Time Management System

  7. "Good opportunity, but improvements to be made"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Coordinator in Jacksonville, FL
    Recommends
    Positive Outlook

    I worked at Humana full-time for more than 3 years

    Pros

    Good opportunity overall. Decent pay. Work at Home. Benefits - Insurance, 401k 6% match, decent PTO (23 days a year), Volunteer time off (8 hours/yr), my immediate supervisor really cared for employees, team members in my experience were wonderful, CEO/upper management- I can tell they do care about the company

    Cons

    Department restructures are common. There is no room for advancement in my specific position. Workload is pretty heavy most of the time and can be quite stressful lots of the time - it’s common to be doing the work of more than one person and when coworkers are out on PTO, there is even more additional work. In my experience, you work much harder and there is much more of an expectation in an at home job such as this one, then in an office setting. There had been a significant growth in my department over the years but did not hired any additional staff to accommodate. They do monitor your productivity via DPA software, it shows any idle time and which activities you are spending your time. If you do your job, this is no big deal. But there is a slight micromanage. They really are proud of the Humana values and they do a decent job of reflecting most of them in my opinion. But there are some that I believe, and my team/department would agree, there is a disconnect on. An example- There is a 30 min wellness break each week that Humana promotes to its employees. However in the several years I was there- no one has been able to take advantage of it in my team/department. It had been “in the works” by immediate management for years. Large disconnect in upper management’s understanding on what we do on the day to day. “Pioneering simplicity” is supported and advocated by immediate supervisors but then gets combatted by upper management. Which in my observations leads to some frequent frustrations with members and facilities. This is a very defeating feeing for my department/team to frequently be advocates for change, simplicity and best practices, only to be redirected by upper management who are not familiar with what you do on a day to day. My job role turned out to be completely different than the posted job I applied, interviewed and believed I was being hired to do.

  8. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Process Improvement Professional 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time for more than 5 years

    Pros

    PTO, work at home, Flexible

    Cons

    Some opportunities in KY only

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time for more than 5 years

    Pros

    Culture, flexible. Internal growth, tuition assistance.

    Cons

    Silo work, waterfall methodology of product release/development

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  10. "Call center Rep"

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Outbound Contacts Representative in Saint Petersburg, FL

    I have been working at Humana full-time for more than a year

    Pros

    Good benefits; PTO; good people

    Cons

    Stressful; Having to meet certain metrics

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