IFDS Reviews | Glassdoor.co.uk

IFDS Reviews

Updated 17 June 2018
237 reviews

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2.7
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Katherine MacMillan
39 Ratings

237 Employee Reviews

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Pros
Cons
  • "Senior management is pretty poor with some disastrous decisions being made in the UK in recent years which have wiped out any profits" (in 24 reviews)

  • "work life balance struggle and a lot of backbiting" (in 10 reviews)

More Pros and Cons

  1. "Perfect place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Written Enquiries Client Services in Chelmsford, England
    Current Employee - Written Enquiries Client Services in Chelmsford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IFDS full-time (More than 10 years)

    Pros

    You can only get what you put in and the best part is room for progression is always available. The best choice I made after graduating

    Cons

    As a third party company, certain areas such as wages are significantly affected as these are mostly depended on our clients and the relationships we have established. Other than that you will love this place!

    Advice to Management

    So far so good, keep doing what you are doing it is working 👍


  2. "Needs many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Systems Analyst in Brentwood, England
    Current Employee - Finance Systems Analyst in Brentwood, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IFDS full-time (More than 3 years)

    Pros

    Relaxed management and local for me

    Cons

    Unrealistic targets, no parking (which was promised)

  3. "Customer Service Senior telephony associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IFDS full-time

    Pros

    Good team to work with

    Cons

    Poor wage and management team


  4. "A lot of people I know would not work here or have left the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IFDS full-time

    Pros

    Various locations, so can work in a “local” or city environment. Large company so possibly opportunities to move to different departments.

    Cons

    Good induction program but poor on the job training. General lack of support and encouragement. Can be restrictive towards ideas put forward by new starters. Don’t expect large pay rises or bonuses, but expect long hours with lack of appreciation.

    Advice to Management

    Question the high turnover rates.


  5. "IT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    location culture pace people ambition

    Cons

    direction priorities money - will have changed with new owners


  6. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IFDS full-time

    Pros

    A good local company, offer great career progression opportunities to hard working employees

    Cons

    I enjoyed my time at IFDS but it didn't offer the same challenges and working environment of London. While the pay is good for outside of London there was more opportunities and earning potential in London.


  7. Helpful (2)

    "Senior Management is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at IFDS full-time (More than 5 years)

    Pros

    Employees I worked with were great, we always look for improvement and look for challenge in new technology. A lot of good people with good vision.

    Cons

    Senior management is absolute a joke. If they want to help their friends, they will just create a new position which is not necessary so they can have puppet to control. They recently make redundant with senior manager , telling everyone to keep quite about it. For over 10 years of services, no thank you just vanish! They are very tricky about how they charge clients and projects they just swap things around for fun.

    Many senior managers get promoted but they have no idea what they are doing , lower position has to tell them what is going on and telling them what to do ( This is because they are not selected by experiences but they selected by how close they are with the senior management ) If you are pals to them, you will be fine concepts

    Bully tactics - If you are against the senior management , they make sure your life at work is difficult. and if you start report this to HR, your secret won't save because they are friends! whatever you said, if will come back to bite you.

    Advice to Management

    Hope the new DST management will have a better vision, find out , investigate into lower level and see what is actually going on. Why the company is going down. A lot of messages haven't been delivered. The communication gets lost along the way.

  8. Helpful (1)

    "Senior Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IFDS full-time

    Pros

    Easy enough job not too difficult to perform

    Cons

    Company culture lacking a lot of unhappy people

    Advice to Management

    Train people on different areas so that people become multiskilled.


  9. Helpful (2)

    "So much potential, so little vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, England
    Former Employee - Anonymous Employee in Chelmsford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IFDS full-time (More than a year)

    Pros

    There are some great people there
    Good potential to be a huge leading tech company
    Offers good opportunity to be accredited in industry recognised qualifications

    Cons

    -High staff turnover
    Management have 'in -groups' and anyone falling outside of that is never good enough. Limited inclusion in their culture
    -very inward focused. Many people out for themselves only and so their culture is eating their strategy for breakfast

    Advice to Management

    - Stamp out inward focused culture. To go far, go together -not in silo's of the ones winning the popularity contests
    -Improve your technology. There are smaller players now in the UK who will disrupt your industry and market share if you are too risk averse, unwilling and slow to respond [ learn from Uber and Metrobank]. Don't get caught out as these days in technology, its anybody's game .


  10. "Good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at IFDS full-time (More than 5 years)

    Pros

    Motivated staff do very well and able for career progression

    Cons

    Constantly competing with London salaries. Younger staff and newly qualified apprentices move off after their apprenticeship to London


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