Instacart Reviews

Updated 13 May 2021

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3.7
66%
Recommend to a Friend
70%
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
275 Ratings
Pros
  • "flexible schedule, can listen to music during job(in 223 reviews)

  • "Flexible hours working for Instacart while I build up my videography/photography business(in 208 reviews)

  • Cons
  • "First come first serve in getting batches so you have to consistently check your app(in 203 reviews)

  • "Rating system, wear and tear on vehicle(in 88 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. Instacart - Corporate | Division of Instacart
      5.0
      Current Employee
      Featured Review

      Great company

      3 Feb 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly and smart people, great learning environment. Engaging and challenging work

      Cons

      I don't see any so far

      1 person found this review helpful
    2. Instacart - Shopper | Division of Instacart
      5.0
      Current Employee, less than 1 year

      Great way to earn extra cash!

      30 Apr 2021 - Full Service Shopper in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s the perfect way too earn extra money doing it part time, but also I’m considering doing it full time. The faster you are the more money you can earn, and you decide your hours so very satisfied with this service.

      Cons

      The rating system is a bit fragile, given the fact that there is not much room for errors, also I heard that once your below 5 stars you don’t get access at all the bigger batches. It’s kinda worryingly knowing that fact!

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    3. 4.0
      Current Employee, less than 1 year

      Good place to work, but could use improvement

      31 Mar 2021 - Operations in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good perks, benefits, events - Incredible, once in a lifetime growth opportunity - Can stand behind the company mission

      Cons

      - Despite massive growth team size has remained the same, leading to intense burnout and no sign of headcount expansion - Unrealistic expectations of productivity, not uncommon to be working on 10-18 initiatives at a time - Micromanaging by bosses is allowed rather than discouraged - No flexibility upon return to the office for remote employees unless you are in a senior level position

      Continue reading
      2 people found this review helpful
    4. Instacart - Shopper | Division of Instacart
      5.0
      Current Employee, less than 1 year

      Great Company!

      14 Mar 2021 - Personal Shopper 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am my own boss. I can choose what I want to work and when. I don’t need a full time job, let alone a 20 hour a week work week, I can choose batches and when I want to take vacation, a personal day, be sick without penalty. Sometimes the customers will tip extra when delivering 10 plus miles out of the city. I also love the stores that I shop at. The employees there are amazing, makes my so called hobby(work) fun!

      Cons

      No Supervisor to talk to about concerns. Customers don’t know how to communicate back on their phones or won’t answer any questions, which makes it near to impossible to make the right decisions on replacements. No way to contact Instacart by phone or email to explain situations of concern.

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      4 people found this review helpful
    5. Instacart - Corporate | Division of Instacart
      5.0
      Current Employee, more than 3 years

      Site Manager

      7 May 2021 - Site Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has a great culture. Diversity in all areas is encouraged. There are also lots of opportunities to learn and grow.

      Cons

      Long term prospects for field opportunities appears to be limited

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    6. 5.0
      Current Employee

      Instacart

      10 May 2021 - Bookkeeper in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible schedule, manage workload on your free time

      Cons

      Carry heavy items such as packs and jugs of water cases

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    7. Instacart - Shopper | Division of Instacart
      3.0
      Former Employee

      Instacart (Part time)

      14 Jan 2021 - Graduate Student in Boulder, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As a student this is a great job because it has a flexible schedule that changes on a weekly basis. Pay is decent and you get paid on a weekly basis which helps if you're working this job because you're on a tight budget.

      Cons

      The app itself for employees needs a lot of improvement. It's glitchy and the programming can allow for errors and unfair detrimental marks on performance metrics. The performance is based on speed ("x" seconds per item) which is easy to hit if you have a big order (30+ items) or standard (off the shelf) items. If you have a small order (often 1 item orders come in) it's impossible to find the item, check out, bag, print labels, and stage the item in under 60 seconds which gives you a bad mark. If you have a small order (under 10 items) and even 1 or 2 of those items are specialty (juice bar order, hot bar food, meat or deli counter, and bulk items) you run into the same problem. The app and the speed metrics don't account for store size (larger store, more running around and more speciality sections available) so employees at large stores tend to look bad compared to instacart teams at really small stores. As the in-store shopper, if there's an issue with the delivery (heavy traffic causing cold items to melt or warm items to cool, any possible damage in transit, or bags forgotten at the store or in the car etc.) the missing items and complaint goes to the shopper, even if it had to do with the delivery. As a tech company, Instacart has a lot of programming issues to resolve.

      6 people found this review helpful
    8. Instacart - Corporate | Division of Instacart
      4.0
      Current Employee, more than 1 year

      Instacart

      7 May 2021 - Customer Care Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay for a care agent

      Cons

      Things change too much in a short period of time. Seems unorganized at times

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    9. Instacart - Shopper | Division of Instacart
      4.0
      Former Employee, less than 1 year

      Good pay if dedicated

      28 Apr 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can make a lot of money if you put in the time and effort.

      Cons

      High paying batches are not always available and customers do not always tip well.

      1 person found this review helpful
    10. Instacart - Corporate | Division of Instacart
      4.0
      Current Employee

      not bad

      5 May 2021 - Applications Support Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pretty good company and environment

      Cons

      review cycle, bonuses and compensation/promotion is not transparent

      Be the first to find this review helpful
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