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InterContinental Hotels Group Reviews

Updated 23 June 2017
106 reviews

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UK - All Cities Full-time Part-time

3.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
56 Ratings

106 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 19 reviews)

  • long hours and arguments with others (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Even though i was made redundant (twice) and saw a lot of changes, overall i have to say that IHG is a great employer
    Pros
     - employee benefits
    - flexible working hours
    - beautiful office
    - town halls were usually engaging

    Cons

    - if you're not in their future plans they will get rid of you
    - SLT can be unapproachable despite trying to convey a different story
    - work/life balance

    Advice to Management

    make yourselves available and approachable at all times and communicate with the minions more

    InterContinental Hotels Group Response

    23 Jun 2017 – Employer Brand Coordinator

    Hello, Thanks for reviewing your time at IHG . I'm glad to read that you enjoyed working with us and felt the benefits of flexible working hours. It's also great that you enjoyed our colleague ... More


  2. Helpful (1)

    "Great place to work, puts people before process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Brierley Hill, England
    Former Employee - Project Manager in Brierley Hill, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at InterContinental Hotels Group (More than 10 years)

    Pros

    They put people first and genuinely care about engagement. They are guest focus, and try new things. They have a dedicated week specifically to celebrate service of their employees

    Cons

    Size of the company can be difficult to be agile in decision making.
    Development speed can be slow
    Can lead to frustration when you are reporting into someone in a different time zone

    Advice to Management

    Consider the impact of decisions

    InterContinental Hotels Group Response

    1 Jun 2017 – Employer Brand Coordinator

    Hello Thanks for taking the time to write about your time with us. It's great that you felt the benefit of our passion for engaging our people - it's important to us that they enjoy their work ... More


  3. Helpful (1)

    "Area Revenue Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Revenue Manager in London, England
    Former Employee - Area Revenue Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    Fantastic benefits, fair pay, good bonus scheme and very structured and professional business

    Cons

    Can be overly bureaucratic, restrictive and inward looking. Sometimes suffers from big company syndrome e.g our way is the best without consulting

    Advice to Management

    Keep doing what you are doing however be a little more consultative with employees


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  5. "Very good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brierley Hill, England
    Former Employee - Anonymous Employee in Brierley Hill, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    Worked at IHG UKCRO from 2008-2017, Great job, Great staff and management. Benefits and commission structure very good

    Cons

    Shift work and getting a great work life balance. This is to be expected in a contact centre so not exactly a con for all but maybe for some.


  6. Helpful (2)

    "InterContinental Hotels Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denham, South East England, England
    Current Employee - Anonymous Employee in Denham, South East England, England
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Good pay, good benefits, nice site

    Cons

    Very Political, improvised decisions, isolated location, lots of redundancies

    InterContinental Hotels Group Response

    24 Apr 2017 – Employer Brand Coordinator

    Hello there, Thanks for reviewing your time with us. It's great to hear that you enjoyed the benefits and incentives whilst working at IHG. It's important to us that you feel rewarded for your ... More


  7. "Personal Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Assistant in Denham, South East England, England
    Current Employee - Personal Assistant in Denham, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    IHG looks after their staff with excellent emoluments and perks. Staff treated with respect and wonderful working environment with great people to work with and for.

    Cons

    Only con is where the head office is based but this is compensated by shuttle bus that is provided by the company to assist staff with transportation.

    Advice to Management

    Career prospects are great and plenty of scope for promotion and career progression.

    InterContinental Hotels Group Response

    24 Apr 2017 – Employer Brand Coordinator

    Hello Thanks for taking the time to write about working with us. It's great to read that you enjoy the incentives and benefits here. It's important to us that you feel rewarded for your hard work. We ... More


  8. "In-house consultation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House in Newcastle upon Tyne, England
    Current Employee - Front of House in Newcastle upon Tyne, England

    I have been working at InterContinental Hotels Group part-time

    Pros

    Changes are necessary. And implemented.

    Cons

    Not consulted with. So don't feel change is shared. Or that my opinion matters.

    Advice to Management

    All staff even at junior level can be influential to change. Sometimes the best ideas are born out of those who sustain them and neater to the change implementation.


  9. Helpful (2)

    "Lots of redundancies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denham, South East England, England
    Former Employee - Director in Denham, South East England, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    The people you work with

    Cons

    They have lots of restructures and redundancies. Every year I worked there a different restructure happened with redundancies

    Advice to Management

    Value your people more. Understand the impact of many restructures and redundancies.

    InterContinental Hotels Group Response

    4 May 2017 – Employer Brand Coordinator

    Hello Thanks for taking the time to write this review and your feedback. Although it can be challenging for colleagues, all big businesses go through periods of change and re- organisation ... More


  10. "Good Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    Pros

    Good Company to work for.

    Cons

    Bad Pay Good Benifits, woeklife balance

    Advice to Management

    Take Emploees seriously


  11. "Investment Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Analyst in Denham, South East England, England
    Current Employee - Investment Analyst in Denham, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Great working and corporate culture in one of the largest hotel companies in the world

    Cons

    Large organisation has very bureaucratic processes

    InterContinental Hotels Group Response

    24 Feb 2017 – Employer Brand Coordinator

    Hello Thanks for taking the time to review your experience of working here. We believe that you can give your best when you feel appreciated, and work with people that share your values. So ... More


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