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InterContinental Hotels Group Reviews

Updated 20 August 2017
81 reviews

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UK - All CitiesFull-timePart-time

3.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Keith Barr
1 Rating

81 Employee Reviews

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Pros
  • Company places superb emphasis on work life balance (in 80 reviews)

  • Great company with great values (in 56 reviews)

Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 21 reviews)

  • long hours and arguments with others (in 27 reviews)

More Pros and Cons

  1. "Reservation agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, England
    Former Employee - Anonymous Employee in Birmingham, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Loved the diversity of the calls and booking the hotels. Able to make decisions on the best option for the customer. Plenty of tools to use to help you.

    Cons

    Introduced a tier system,so if you were good at what you did, you were given more calls.


  2. "Good people, long hours and no benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Glasgow, Scotland
    Former Employee - Banquet Server in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group part-time (More than a year)

    Pros

    Fun people to work with.
    Great job for a student

    Cons

    Long hours
    No benefits


  3. "Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    Great employee benefits and working at HQ gave you direct insight on the new upcoming campaigns and updates about the company.
    Working in a global company like IHG does give a fantastic overview of an international company and learn about working with various departments and hotels around the world at once.

    Cons

    Not enough training was provided when on the job and lack of support from HR when there were clear departmental issues.

    InterContinental Hotels Group Response

    9 Aug 2017 – Employer Brand Coordinator

    Hi there

    Thanks for leaving this review of your time with us.

    It's good to read that you grew professionally during your time with us - developing our people is important to us.

    Thanks for... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Diversity is a valuable asset to a global branded business"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Front of House Staff in Newcastle upon Tyne, England
    Current Employee - Front of House Staff in Newcastle upon Tyne, England
    Doesn't Recommend
    Positive Outlook

    I have been working at InterContinental Hotels Group part-time (More than a year)

    Pros

    A degree of flexibility to working hours.

    Cons

    Little respect and regard for ethnic and cultural differences.

    Advice to Management

    Celebrate differences


  6. "Career enhancing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    Committed developer of people with a rewarding performance culture

    Cons

    Availability of roles and progression to director level

    Advice to Management

    Progress Director level employees through the business/around faster to allow talent at Manager level to achieve these roles

    InterContinental Hotels Group Response

    27 Jul 2017 – Employer Brand Coordinator

    Hello

    Thanks for taking the time to write about your time with us.

    It's great that you felt you had opportunities to grow with IHG. We're passionate about helping our people to develop, as we... More


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Even though i was made redundant (twice) and saw a lot of changes, overall i have to say that IHG is a great employer
    Pros
     - employee benefits
    - flexible working hours
    - beautiful office
    - town halls were usually engaging

    Cons

    - if you're not in their future plans they will get rid of you
    - SLT can be unapproachable despite trying to convey a different story
    - work/life balance

    Advice to Management

    make yourselves available and approachable at all times and communicate with the minions more

    InterContinental Hotels Group Response

    23 Jun 2017 – Employer Brand Coordinator

    Hello, Thanks for reviewing your time at IHG . I'm glad to read that you enjoyed working with us and felt the benefits of flexible working hours. It's also great that you enjoyed our colleague... More


  8. "5 potential start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denham, South East England, England
    Current Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    A great company that is full of experienced teams to develop and manage hotels.

    Cons

    Most of the current management have been with the company for a long time and struggle with change and corporate governance.

    Advice to Management

    Empower your people.

    InterContinental Hotels Group Response

    5 Jul 2017 – Employer Brand Coordinator

    Hello,

    Thanks for leaving this review.

    It's great that you're enjoying working here and with your colleagues. Great people really contribute towards a great place to work.

    Thanks for your... More


  9. Helpful (1)

    "Great place to work, puts people before process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Brierley Hill, England
    Former Employee - Project Manager in Brierley Hill, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at InterContinental Hotels Group (More than 10 years)

    Pros

    They put people first and genuinely care about engagement. They are guest focus, and try new things. They have a dedicated week specifically to celebrate service of their employees

    Cons

    Size of the company can be difficult to be agile in decision making.
    Development speed can be slow
    Can lead to frustration when you are reporting into someone in a different time zone

    Advice to Management

    Consider the impact of decisions

    InterContinental Hotels Group Response

    1 Jun 2017 – Employer Brand Coordinator

    Hello

    Thanks for taking the time to write about your time with us.

    It's great that you felt the benefit of our passion for engaging our people - it's important to us that they enjoy their work... More


  10. Helpful (1)

    "Area Revenue Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Revenue Manager in London, England
    Former Employee - Area Revenue Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    Fantastic benefits, fair pay, good bonus scheme and very structured and professional business

    Cons

    Can be overly bureaucratic, restrictive and inward looking. Sometimes suffers from big company syndrome e.g our way is the best without consulting

    Advice to Management

    Keep doing what you are doing however be a little more consultative with employees


  11. "Very good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brierley Hill, England
    Former Employee - Anonymous Employee in Brierley Hill, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    Worked at IHG UKCRO from 2008-2017, Great job, Great staff and management. Benefits and commission structure very good

    Cons

    Shift work and getting a great work life balance. This is to be expected in a contact centre so not exactly a con for all but maybe for some.


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