InterContinental Hotels Group Reviews | Glassdoor.co.uk

InterContinental Hotels Group Reviews

Updated 18 March 2019
115 reviews

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3.9
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InterContinental Hotels Group CEO Keith Barr
Keith Barr
17 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is not too great" (in 29 reviews)

  • "Sometimes long hours and double shifts are required" (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "Online marketing"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Denham, South East England, England
    Current Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Great benefits
    Flexibility
    Multicultural environment
    Management is very approachable

    Cons

    Lack of professional development at junior level


  2. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MRS in London, England
    Former Employee - MRS in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    I have more than 10 years experience working with different Hotels

    Cons

    A hotel need you to be someone who can deal with every problem that may arise from the guest living in the Hotel or the employees.

    Advice to Management

    I have more than 10 years experience working in a Hotel and can handle any problem and make the business boom customers are satisfied and will recomend their friends and family

  3. "Diverse work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance in Edinburgh, Scotland
    Current Employee - Maintenance in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Every day something new, Good local management, good team spirit

    Cons

    Pay is low for our teams skill set

    Advice to Management

    They are too removed


  4. "Properly hospitable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Friendly people, lovely office, great perks.

    Cons

    Matrix management structure slows decision making.

    InterContinental Hotels Group Response

    24 Jan 2019 – Employer Brand Coordinator

    Hello

    Thanks for writing about working with us.

    I'm glad to read that you enjoyed your time here and the benefits that come with it.

    There are some fantastic people here, and we know that... More


  5. "Great place to work"

    StarStarStarStarStar
    Former Employee - Manager in London, England
    Former Employee - Manager in London, England

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    very positive culture and good development

    Cons

    No cons that I experienced, loved the role


  6. "Front Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in Leicester, England
    Current Employee - Front Office Manager in Leicester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group part-time (More than 3 years)

    Pros

    IHG points, Employee rate hotel discount

    Cons

    Not too good Work-Life balance, Salary

    Advice to Management

    Can't blame the management for anything


  7. "Lots of changes and not for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pa to Vice President in Denham, South East England, England
    Current Employee - Pa to Vice President in Denham, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    Good salaries, working conditions and package

    Cons

    Huge re-org with new CEO. Redundancies handled really badly by the company, lost some really great talent. You are a number not a name.

    Advice to Management

    Everything is now streamlined to being the no1, but you have lost the heart of the company.

  8. "IHG workspace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Work life balance and Teamwork spirit

    Cons

    Compensation and benefits should be enhanced
    Far from the city centre


  9. "Fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketigng & Sales Manager in London, England
    Current Employee - Marketigng & Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Lot of changes going on but the company is really fun and gives you a lot of oppurtunities to grow

    Cons

    sometimes a bit hard to comunicate


  10. "Challenging members of snr mgt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denham, South East England, England
    Former Employee - Anonymous Employee in Denham, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Good benefits, some great people across the organization.

    Cons

    One highly erratic and unprofessional member of senior mgt.

    Advice to Management

    Hire somebody new as head of comms who actually understands business and doesnt play favorites.

    InterContinental Hotels Group Response

    28 Sep 2018 – Employer Brand Coordinator

    Hello there

    Thanks for taking the time to review working with us.

    It's great to read hear that you appreciated the benefits of working with us. Employee rate hotels is certainly a popular one... More