Intercontinental Hotels & Resorts Reviews

Updated Jul 25, 2021

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Found 108 of over 137 reviews

3.8
64%
Recommend to a Friend
98%
Approve of CEO
Intercontinental Hotels & Resorts CEO Keith Barr (no image)
Keith Barr
18 Ratings
Pros
  • "Challenging, good benefits, one of the best Resorts in Fiji(in 3 reviews)

  • "good employee(in 2 reviews)

  • Cons
  • "No work/life balance And racist managers(in 3 reviews)

  • "busy environment(in 2 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Great company

      Jun 22, 2021 - Club Lounge Attendant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of opportunities for a promotion

      Cons

      Management sometimes did not understand employee perspective

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    2. 1.0
      Former Employee, less than 1 year

      INTERCONTINENTAL PARK LANE, THEO RANDALL LONDON: AVOID AVOID AVOID horrible place

      Feb 27, 2021 - Chef in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big hotel group Nothing else unfortunately

      Cons

      Very Long hours Low pay No KP helping during service Dirty and unorganized Organization

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    3. 3.0
      Former Employee, more than 3 years

      Headline

      Jan 11, 2021 - Bartender 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company had friendly staff

      Cons

      The pay was not the best

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    4. 5.0
      Current Employee, more than 1 year

      TeamICO2!

      Dec 8, 2019 - Talent and Culture Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is lots of autonomy in the role with great support from the rest of the management team. The culture is engaging, authentic and upbeat (no phony corporate fun here!). Sure, the InterContinental London - The O2 is a stunning, luxury property, but it is the amazing staff that really make this a special place to work.

      Cons

      The size and scale of the operation can be a little daunting when you are new - then again, working in such an environment can be a fantastic learning experience.

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    5. 5.0
      Current Employee

      Great Place to Work

      Apr 3, 2020 - Marketing Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, the management.

      Cons

      Nothing that springs to mind.

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    6. 4.0
      Current Employee, less than 1 year

      Team Leader

      Feb 28, 2017 - Team Leader in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Food on Shift Generous Advantage Card System Free Laundry Flexible Hours

      Cons

      Unreliable Hours Stressful Job Management Structure difficult average (could be higher) pay

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    7. 5.0
      Former Employee, more than 8 years

      Sales Manager

      Feb 20, 2016 - Regional Sales Manager in Denham, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best place to work ever, great people, great conditions ,

      Cons

      actuallly dont have any cons, only have the best to say about working in the hospitality world.

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    8. 3.0
      Current Employee, less than 1 year

      InterContinental London Park Lane Review

      Dec 17, 2017 - Business Development in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working hours Great independence Opportunities for training

      Cons

      Not enough goals/targets Low salary No daylight in the office

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    9. 3.0
      Current Employee

      Needs better Executive Management

      Apr 9, 2021 - Purchasing Manager in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      offers health benefits, 401K, employee trainings, Cafeteria, options to movie inside the same hotel or change positions or to transfer to another property all together

      Cons

      Executive team handled the pandemic poorly. They made sure the hotel had all possible PPE supplies no doubt, however they furlough most of the staff and cut the working hours of everyone else. They did not inform the working staff about options such as shared work Ohio or other pandemic relieve programs until months into the pandemic. They repeatedly told us to use out PTO and vacation time instead. So, while executive members still received their $100+/ year paycheck, employees had hrs cut and no extra income if no vacation or PTO available any more. Feedback is not welcome neither is critic. Upper management told us “to be glad to still have a job”. The hotel never paid any hazard pay and the overall pay for the standard positions in that hotel (front desk, accounting, stewarding etc.) are not competitive with other hotels. Many long-time employees left the hotel for other places to work for due to the lack of pay and the work atmosphere. Overall, this hotel used to be a great place with a positive atmosphere, however upper management made it sour for everybody. They try to point the finger on the middle management, however everyone knows what is going on. Now we are totally understaffed and have problems finding new employees.

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    10. 5.0
      Former Employee, less than 1 year

      Amazing Place

      Jul 6, 2021 - Activities Attendant in Hayman Island
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing place to live and work, great experience and you make life long friends

      Cons

      You work and live with the same people so can be overwhelming sometimes always being around people.

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    Viewing 1 - 10 of 108 Reviews

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