Intrepid Travel Employee Reviews about "senior management"

Updated 7 Jan 2020

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4.4
84%
Recommend to a Friend
93%
Approve of CEO
Intrepid Travel CEO James Thornton
James Thornton
45 Ratings
Pros
  • "Fun work environment if you're young and want to make new friends(in 13 reviews)

  • "Free trip every year, flexible hours(in 9 reviews)

Cons
  • "New senior management, in marketing specifically, is awful(in 5 reviews)

  • "The low pay is justified by free trips (which are not 100% guaranteed) and some work perks, but those quickly get old(in 4 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "senior management"

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  1. Helpful (3)

    "Great colleagues, terrible management, poor business ethics"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Intrepid Travel full-time for less than a year

    Pros

    Incredibly supportive immediate colleagues. Fun location in London. Great, yet unachieved business potential.

    Cons

    Although it seems a great company on the surface, Intrepid Travel has huge flaws in it's working culture, junior and senior management and global business ethics. Working culture is a challenge. Long hours are expected with no recognition, micromanagement is constant, there are rumours and childish cliques spread across the office. The recently introduced 'flexi-time' is a pathetic 30 minute period either side of the official working hours, which is pointless as overtime is expected and almost unavoidable with overbearing workloads. Junior and senior management is a shambles. Unprofessionalism is a daily routine with micromanagement, favouritism, sexism, rumours, inappropriate relationships and out-of-hours culture that would be controversial to disclose. Any respect and recognition of junior staff is few and far between - hard work is not valued. Communication is a huge issue causing tensions between staff and across departments. Company values are purely PR motivated and rarely trickle down to business practices, such values are only upheld by the dedication of employees to the causes. Ultimately, Intrepid is purely money motivated. Arrogance and image is rewarded over work ethic and productivity - don't expect training investment or professional advancement unless you're male. HR is a pointless exercise. Salaries are considerably lower than industry average and significantly lower in the EMEA region compared with APAC and NA, although staff are performing the same jobs in the same company. Benefits are limited - one free trip a year sounds better than it is as salaries hardly allow to save for flights or expenses in destination. Overall, Intrepid Travel is a company with great potential which is unfortunately unachieved.

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    Intrepid Travel Response

    December 6, 2020

    Thank you for taking the time to share your feedback from your time working at Intrepid’s office in London. Since your review in January 2020, there have been two major changes that address a number of the points you raised: 1. There have been changes at the corporate level, including a restructure of our global leadership team. 2. One of our most senior managers, Zina Bencheikh, was appointed EMEA Managing Director in February 2020. Zina is a highly qualified finance professional with deep experience in operations and management. She is also widely admired and awarded for her work on gender equality and diversity, including in her home country of Morocco. She was an important part of Intrepid doubling its number of female tour leaders in 2019 and continues to advocate on gender equality, diversity and inclusion, and to foster an inclusive team and culture. We believe that these changes have gone a long way in addressing some of the points that you raise. In addition, all permanent staff have access to learning and development opportunities, including via our online Degreed learning platform. As a certified B Corp, we balance purpose and profit - when the business does well financially, we're able to invest further in purpose activities. In 2020 we've continued to advocate on a number of issues, including climate change and animal welfare. We believe it is important that our people are recognised for the work they are doing and the level of responsibilities that their role entails. We do try to pay a competitive salary for the travel industry, but acknowledge that it can be lower than some other sectors. We hope this helps to provide more context.

  2. Helpful (7)

    "The ONLY good thing here is their product"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Brixton, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intrepid Travel full-time for more than a year

    Pros

    Incredible product, with really good EXTERNALLY VIEWED company values. The concept of sustainable travel was spearheaded by this company and they really do everything they can to promote this value throughout their experiences

    Cons

    How this company has managed to survive this long is purely down to their superior product offering, because it most definitely isn't down to the internal organisation! Firstly there is a company culture of being expected to work 10+ hour days regularly (12+ hours during January). If you were to leave on time or even 30 minutes late you would considered to be a pariah and ostracized accordingly. It's expected for you to live, breathe, sleep eat the company and anything else just isn't good enough, however even if you were to come in on time (and not early) again you would be considered to not have the values required. The company prides itself on it's value led organisation' and caring for it's 'team (not employees)' however I strongly believe this is purely for self promotion because I saw not one shred of this whilst in employ there. They will tell you that they pay over the industry average for all positions (I think they actually went as far as to say they are within the 80th percentile for this) - THIS IS WHOLEHEARTEDLY FALSE! They pay below average for most positions (especially senior roles) and given the additional workload that is expected of everyone this figure is even lower in real terms. The biggest issue with the company is the fact that it is without doubt the most cliquey, insular company I have ever worked in. The Senior management (Director level) have been handed their positions purely because they were friends with others in the company at a higher level, not based on merit or achievement. The incredibly poor management of the senior managers below director level was 100% down to the lack of experience in their roles. The irony of the fact that you are micromanaged (incredibly poorly at that!) whilst having no guidance & development is laughable. No form of personal development or mentoring is given to anyone outside of the clique and it almost feels as though they are actively trying to ensure you don't succeed in the role/ company. The culture is that of "if you're not in the clique, you're not welcome" and are made to feel alienated at every opportunity. The closest analogy I could make to describe the way the business operates is that of "Mean Girls" blended with "Mad Men" - narcissistic delusions of self grandeur and promotion, whilst actively trying to insulate themselves from anyone outside of their circle. BE WARNED - one of their most commonly used business strategies is "re-structuring" the business to force redundancies. This has happened at every level for years, and nothing has been done about it at Global Leadership level; in fact has actually been encouraged and dressed up as a good thing to promote growth! The reason for doing this has mainly been to keep the 'clique' in the company and weed out anyone else.

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  3. Helpful (7)

    "Great product, awful marketing management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Brixton, London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Intrepid Travel full-time for more than a year

    Pros

    The product and values of the company are amazing. They do so much to give back to local communities they travel too and there is no glitz or glam at all about the trips. It’s all real and authentic. Lots of genuinely nice people work there too.

    Cons

    New senior management, in marketing specifically, is awful. Normal level managers are great and have a lot of extra pressure on them all of a sudden such as unfair delegation and extra pointless work. There is a serious lack of experience at director level and they are extremely rude via email and the way they speak to you, they sometimes look at you like you’re stupid. They also get funny if people are off sick/need to take time out of work for medical reasons. Being asked to prove why you’re at the doctors is beyond a joke.

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  4. Helpful (9)

    "Fantastic product, inexperienced management with tendency to micromanage and lower than average salary"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Executive in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intrepid Travel full-time for more than a year

    Pros

    The product - small, sustainable group travel - is absolutely amazing. The vision of the two founders to change the world by connecting travellers with the country and people they visit is wonderful and easy to really believe in which makes it even easier to market and sell the product. Especially when you start out, there's a feeling of making a real difference to the world (and the world of travel). It would be such a fantastic company to work for if it wasn't for the management in the UK office. * The product - what's there not to love about truly sustainable travel? * The vision of the two founders is beautiful and they are genuinely amazing people (come into the office from time to time and are just so friendly) * You get a free trip every year, easily one of the best things about working in travel. * The intrepid foundation that supports initiatives all over the world (even though I believe pushing your own employees to donate when they already earn little to none is a bit controversial) * The idea of working for a BCorp. I'm saying idea here on purpose, as it doesn't quite do what it says on the tin.

    Cons

    * The management in the UK office. It very much is a boys club at the top. This not only affects promotion of men only, it also means that it's not the best (men) being promoted but the ones that are friends of the boys at the top. * Some more words on the management in the UK (can't really speak for the other offices). Managers, as per the above it's men in all senior positions, are inexperienced and love micromanagement. I believe this is strongly related to their inexperience and insecurity but quickly leads to team members feeling unmotivated as their every step is being watched. * Overtime is expected of you. If you leave 5:30pm sharp, management doesn't think you're committed. * Clock watching is a thing. Even though you work at least 45 minutes longer every day and are expected to get up early or stay up late for international calls, if you dare to come 5 minute late, you'll be pulled aside for "a quick chat". So much to flexible work hours... * Opportunities in the UK office are limited and there is hardly any movement across geos (unless you're a senior manager). * The salary is low. Even for the travel industry, and don't let anyone tell you otherwise. Senior management is quick to point out that your perks are amazing (and don't get me wrong, a free trip is great but doesn't help you when you can't afford the flights to get there, while the rest of the perks are pretty much below average) and the grass isn't greener on the other side. But it is. The main competitor pays a whole lot more and seems to have a better culture on top of that.

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  5. Helpful (4)

    "so much potential, so many internal barriers..."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Marketing in Melbourne
    Recommends
    Neutral Outlook

    I worked at Intrepid Travel for more than a year

    Pros

    Great product, great ethos, great culture and an amazingly passionate and talented team.

    Cons

    Poor leadership, lack of clarity, no strategy and for many little or no recognition or purpose, senior management have been in / inherited positions for years and therefore there is little vision, change or adoption of new ideas

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