Itsu Reviews

Updated 16 Sep 2020

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3.8
75%
Recommend to a Friend
85%
Approve of CEO
Itsu Founder Julian Metcalfe (no image)
Julian Metcalfe
43 Ratings
Pros
  • "Yo can have free food every day(in 25 reviews)

  • "Free lunch, fast pace, ability to work in other places(in 10 reviews)

Cons
  • "pretty hard work; always on a rush; high stress level(in 9 reviews)

  • "Lots of pseudo pressure from managers, they put a lot of pressure for you to preform to extremely high unrealistic targets(in 8 reviews)

More Pros and Cons
  1. "Great place to work!"

    5.0
    • Culture & Values
    Former Employee - Customer Communications Associate in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Itsu full-time

    Pros

    Lovely team and cool vibrant company.

    Cons

    Can be very busy and not much training.

  2. "Language"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time for less than a year

    Pros

    Good Salary, food is good

    Cons

    People don't speak English, It's disrespectful


  3. "Itsu"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member Pro in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Itsu full-time for more than 3 years

    Pros

    Accessible locations all around London

    Cons

    High pressure environment, lack of work life balance (might be closing the shop one day and starting the next day at 6am), always expected to stay longer

  4. "Cool company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Communications Executive 

    I worked at Itsu full-time

    Pros

    Lovely team to work for

    Cons

    Can be a very busy environment

  5. "Decent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time for less than a year

    Pros

    For a retail job, the pay is decent. Met some really nice coworkers.

    Cons

    They might move you around different stores to cover shifts so you're always having to meet new people and work out how things work in new stores.

  6. COVID-19

    "Attention LIAR Julian Metcalfe........"

    1.0
    • Senior Management
    Former Employee - Team Member 
    Disapproves of CEO

    I worked at Itsu full-time

    Pros

    I know longer work there

    Cons

    I have just read the article :” Mr-Sushi-serves-fast-food-revolution-Itsu” .If you're going to lie - please do so in private so that we can be spared your pompous attempt to seem noble. Let me correct this article for anyone reading - I was let go from Itsu in March at the onset of the pandemic so he has definitely retrenched people and I might add robbed me of the opportunity to participate in the furlough scheme at no cost to Itsu. So thanks for leaving me unemployed and unable to access the furlough for the last 6 months during the pandemic and you still have the gusto to claim the high ground on a news outlet that you have let no one go! Disgraceful!

    Continue reading
  7. "Fair company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu part-time

    Pros

    - good mentoring - good benefits - fair wages - possibility of promotion

    Cons

    - large workload - shift work can be tiring

  8. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time

    Pros

    Learning so much during this 3 years

    Cons

    No cons. Just need to be hardworker.

  9. "Good Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than a year

    Pros

    Possibility to have the mistery box every week

    Cons

    if there is not enough work your hours may be cut

  10. "overall good place to work at"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Oxford, England

    I worked at Itsu part-time

    Pros

    Lunch benefits, paid breaks, bonus £1 to hourly wage if the team passes the weekly secret buyer test

    Cons

    Drama inside management team, i had something stolen in the employee lounge and management did basically nothing to help me resolve this issue so i never got the item back

Found 155 reviews
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