Itsu Reviews | Glassdoor.co.uk

Itsu Reviews

Updated 26 December 2018
99 reviews

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2.9
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Julian Metcalfe
9 Ratings

Employee Reviews

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Pros
  • "free food available most days at the end of shifts" (in 12 reviews)

  • "Free lunch if you work full time" (in 10 reviews)

Cons
  • "Hard work, lot of pressure for team members and too much pressure for the managers" (in 7 reviews)

  • "pretty hard work; always on a rush; high stress level" (in 10 reviews)

More Pros and Cons

  1. "Fantastic environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time

    Pros

    Inclusive culture, Relaxed environment, Aspirational teams

    Cons

    nothing to comment at this point

    Advice to Management

    keep doing what you are doing!


  2. "Can be way too hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in London, England
    Former Employee - Team Leader in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Itsu full-time (More than 3 years)

    Pros

    The salary is not too bad
    Paid breaks
    Free staff food
    Highly multicultural
    Colleagues are usually friendly and accepting
    If the management is good, the environment can be really nice
    The tasks can be learnt easily
    Fast growing opportunities if you are enthusiastic and see yourself in this field of hospitality in the long run

    Cons

    Work/life balance is literally horrible if you are a team leader service
    If the management is bad you will be extremely stressful
    The expectations can be way too high
    You can burn out very quickly as the everyday work is super monotonic
    The lack of support can be a real problem

    Advice to Management

    Be there for your staff. Understand them, support them and value them all the time. Make sure they feel good and they can turn to you when they have a problem. The lack of valuation can lead to serious consequences when it comes to their well-being and they will much more likely abandon you and/or your shop.

  3. "Itsu Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Itsu part-time

    Pros

    Free hot
    Somewhat flexible hours

    Cons

    Negative work culture (one of blame)
    Low pay despite the intensity of work
    Mystery shopper bonus is unfair on all workers


  4. "Generally speaking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fish Pro in London, England
    Current Employee - Fish Pro in London, England
    Doesn't Recommend

    I have been working at Itsu full-time (More than a year)

    Pros

    Free lunch
    50% discount
    Training
    Friday nights out
    Parties

    Cons

    I've been working for Itsu for more than a year. Work can be really hard and stressful at times. Also depends in which branch you are working for, the busier the branch, the stressful it gets. Specially when there's a lack of team members. Sometimes you will see yourself doing 3 sections or more in a day which gets very exhausting physically and mentally. They say they care about their staffs but most of the times you feel like it's all about the money because they'd rather cut hours (therefor less staff) and have few people overworking. There's no balance. I literally barely have life outside work, because I'm the only Fish Cutter in my shop, plus I have to do extra work aside from cutting fish and by the time I finish my shift I'm already too tired to do anything else other than sleeping. No one is willing to stay, they either quit or ask for a transfer because they're being overloaded with work with incredibly high standards which seems impossible to do if you want to finish on time. They want you to finish on time and follow the standards step by step. Yes, in a less busy shop this is possible, but when you're in a busy area with 3 staffs missing and you're running like a money from a section to another, is there really time to follow all the standards? I don't mind following the standards, but don't demand me to finish on a certain time. If you don't mind all of the things above, and don't mind working EXTRA HOURS and not having enough time to spend on your hobbies, go ahead, work for Itsu.
    Do they pay good money? Yes, if you're actually just going to work ON YOUR SECTION. But that's not the case, you'll be working like a slave for that amount of money. You could find a less stressful job with the same or better pay. For your health, stay away from this place.

    Advice to Management

    Wonder why nobody's willing to stay? Look more after your staffs, instead of just thinking about your customers and money. As for me, since I started working for Itsu, from all the stress and hard work (which is often unappreciated and only get the recognition you deserve when you're giving your resignation letter), It has seriously affected my health condition.


  5. "Team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Itsu full-time

    Pros

    Teamwork, bonus, company parties, multicultural environment

    Cons

    Early shift, difficult career progression, long hours,


  6. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Richmond, London, England
    Former Employee - Team Member in Richmond, London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Itsu full-time (Less than a year)

    Pros

    half price sushi
    Free meals

    Cons

    over worked underpaid
    emotionally draining

    Advice to Management

    No respect for you or your life outside of work
    Often working 11 hour shifts with no break - legal?
    Getting the rota on Thursday so being unable to know if you are working on the weekend until then - impossible to plan anything and your menial job takes over your life.
    General culture of distrust between colleagues.
    Some colleagues would get away with verbal abuse of others (fireable offences in other jobs).
    Pushing the shelf life to the limit - ethically questionable handling of high risk food.
    Generally over worked and underpaid - I should have been a team member 2 which would have resulted in a small pay rise - instead, I worked two areas but never got promoted.

    Sort it out - treat your employees as humans with lives outside of making maki and rice bowls. Not all low paying service jobs are like this.


  7. "Itsu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Itsu full-time

    Pros

    Great team of people to work with

    Cons

    Rubbish hours and very little pay

  8. "Itsu"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Itsu full-time

    Pros

    Good team, payments and shift.

    Cons

    It is too much work .


  9. "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Itsu full-time (More than a year)

    Pros

    Decent pay, nice location, friendly staff

    Cons

    Long hours, poor management, little respect

    Advice to Management

    Get better managers


  10. "Cashier"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Itsu part-time

    Pros

    Flexible work hours, fun staff

    Cons

    Long work hours, not enough pay