Itsu Reviews | Glassdoor.co.uk

Itsu Reviews

Updated 14 November 2018
90 reviews

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3.0
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Julian Metcalfe
6 Ratings

90 Employee Reviews

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Pros
  • "free food available most days at the end of shifts" (in 12 reviews)

  • "Free lunch if you work full time" (in 9 reviews)

Cons
  • "Hard work, lot of pressure for team members and too much pressure for the managers" (in 7 reviews)

  • "pretty hard work; always on a rush; high stress level" (in 10 reviews)

More Pros and Cons

  1. "Cashier"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Itsu part-time

    Pros

    Flexible work hours, fun staff

    Cons

    Long work hours, not enough pay


  2. "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Itsu full-time (More than a year)

    Pros

    Decent pay, nice location, friendly staff

    Cons

    Long hours, poor management, little respect

    Advice to Management

    Get better managers

  3. "team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Current Employee - Team Member in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Itsu (Less than a year)

    Pros

    free food available most days at the end of shifts

    Cons

    long hours and too much cleaning

    Advice to Management

    hire more stuff


  4. "Very busy and bad education"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Itsu full-time (Less than a year)

    Pros

    paid breaks and chance to have good friends

    Cons

    there is no education. I worked at the busiest Itsu without education. They try to teach the system while peak hours. This is not a good idea.


  5. "kitchen manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Itsu full-time

    Pros

    food allowance, parties, good training programe

    Cons

    staff shortage, head office pressure


  6. "Hard work, average salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Itsu full-time (Less than a year)

    Pros

    Free mini-breakfast every morning. The lunch-break is paid. If you do the morning shift, you get to finish early. Good opportunities for progression and becoming team leaders or managers for those who are interested.

    Cons

    Working here is like working at a factory. There is a lot of pressure and everything has to be fast and efficient, with team leaders and managers constantly telling you that you're not fast enough or not trying hard enough, even when you are giving it your all. During my training in the first week, one day I was told that my lunch break will only be 10min today, because I "didn't do a good enough job to deserve the full break". From my experience, you will not always be treated with respect. You are expected to learn to do every role in the kitchen and there are a lot of rules to remember at first, which can be overwhelming. As with any service industry job, you almost never get to finish when you're scheduled to finish. Expect to do overtime.

    Advice to Management

    Please tell the team leaders and GMs to treat staff with more respect, especially when they are trying to learn. I have seen new staff members get humiliated and yelled at for making a mistake, and many leave soon after. This results in huge staff turnarounds, as people don't want to stay. At my shop, after just 2 months I was the only one left from the original team that I started with 2 months prior, as everyone had left. People would stay longer if they were treated better.


  7. "Better than other employers in food service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Itsu full-time

    Pros

    Lots of opportunities for promotion if you are willing to work hard, high standards, staff parties and other benefits

    Cons

    Can be stressful at times, especially when you are understaffed which seems to be getting worse due to Brexit

  8. Helpful (1)

    "Good people, bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Itsu full-time (Less than a year)

    Pros

    Free food, friendly staff and good parties

    Cons

    Bad management, they treat you like a slave chain.

    Advice to Management

    Be more relax, and calm. There is not need to push and push every day.


  9. Helpful (1)

    "Team Leader Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader Service in London, England
    Former Employee - Team Leader Service in London, England
    Recommends
    Approves of CEO

    I worked at Itsu full-time (More than a year)

    Pros

    great team, free lunches, flexible hours, possibility to grow, above average pay-rate, high food and hygiene standards that are putting other fast-food chains to the shame, being team leader i truly expanded my horizons in hospitality management in all possible paths.

    Cons

    Confusing launch-packs (new ingredients, menus) -> which are often changing due to poor sales of certain products (mostly drinks), Going that extra mile was great for a two years or so, then all the enthusiasm fell off as i realised, both kitchen and service leaders are simply forced to work and sometimes care more than the actual management, having busy shop meant to stay on tills, clean and run for the entire shift which lead to have minimum time for the „off-the-floor“ duties, that had to be often left for the very end of the day.

    Advice to Management

    HR / managers are hiring too many people which has impact on working hours of each individual, not enough hours= high staff turnover, it's been happening since the day first i was there, rather invest time into experienced staff you already have and treat them with a tiny bit of a respect.


  10. "Team Leader Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Itsu full-time

    Pros

    Training, some of the parties.

    Cons

    High pressure, sometimes no break, bad work environment.


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