Itsu Reviews | Glassdoor.co.uk

Itsu Reviews

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Found 111 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
62%
Approve of CEO
Julian Metcalfe
18 Ratings
Pros
  • "free food available most days at the end of shifts(in 14 reviews)

  • "Free lunch if you work full time(in 10 reviews)

Cons
  • "Hard work, lot of pressure for team members and too much pressure for the managers(in 8 reviews)

  • "pretty hard work; always on a rush; high stress level(in 10 reviews)

More Pros and Cons
  1. "Fantastic Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Training Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than 3 years

    Pros

    Great career opportunities Continuous training Free freshly made food Great benefits Friendly and positive atmosphere Fun parties Great sense of community Flexible working hours

    Cons

    sometime too many projects to be completed in little time

    Advice to Management

    Thanks for looking after us!

    Itsu2019-04-17
  2. "I enjoy very much working at itsu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Rice Pro in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time (Less than a year)

    Pros

    quick progression good training better hourly rate than similar companies free food good fun they care about us nice managers my team

    Cons

    busy shop but i don't mind

    Itsu2019-04-15
  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time

    Pros

    Good salary, friendly environment, atmosphere

    Cons

    working hours, long shifts, location

    Itsu2019-04-14
  4. "Fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiting Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu part-time for more than 5 years

    Pros

    Career progression Loving teams Good salary Great benefits You always feel looked after You enjoy what you do

    Cons

    No cons in my opinion!

    Advice to Management

    Keep looking after your staff the way you do now !:)

    Itsu2019-04-02
  5. "team leader on training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader On Training in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than 3 years

    Pros

    healthy food and safety and careers

    Cons

    nothing to say the company it's good

    Advice to Management

    none

    Itsu2019-03-15
  6. "Team Leader Kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TLK in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    money's ok, possibility to do double shifts, parties

    Cons

    management, head office, losing the weekly bonus, crazy mystery shopper checklist, impossible deadlines, pressure

    Itsu2019-04-08
  7. "Service Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Team Leader in Reading, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Itsu full-time for more than a year

    Pros

    Salary, team work, free food on shift.

    Cons

    Management pushing you to work for free.

    Itsu2019-02-17
  8. "Delivery Coordinator/ Member of HR Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu part-time

    Pros

    Learned to manage and in the field of HR, Learned the prospect of marketing in practical life, Learned team work, Good bonus and wage. Contract is flexible.

    Cons

    Its difficult to manage people who can't understand English at all. Difficult to hire a person as there is no physical test or simulation.

    Itsu2019-02-14
  9. Helpful (1)

    "Team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Itsu full-time (Less than a year)

    Pros

    Some of the staff are really friendly and helpful Weekly wages and free food. If you would like to move up the ITSU ladder you will be able to. Family atmosphere Staff parties.

    Cons

    Long 12/13 FOH shifts, If you are moved to the Kitchen you will have no training but be expected to know what you are doing straight away. Lots of pseudo pressure from managers, they put a lot of pressure for you to preform to extremely high unrealistic targets. A lot of people have been in the company for a vey long time and tend to forget that when you start things that seem obvious to them are not obvious...

    Show More

    Advice to Management

    Better organisation and real training (not jus reading from a sheet).

    Itsu2019-02-25
  10. "Team Leader Kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Kitchen Team Leader 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Itsu full-time for more than 5 years

    Pros

    healthy food and not much more.

    Cons

    12 hour night shifts, breaking the UK's law and their own supposed rules.

    Advice to Management

    Leave the old employment style behind, absolutely no reason for these situations to happen in Itsu. Follow your promises.

    Itsu2019-02-19
Found 111 reviews