Itsu Reviews

Updated 10 Jan 2021

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3.6
65%
Recommend to a Friend
71%
Approve of CEO
Itsu Founder Julian Metcalfe (no image)
Julian Metcalfe
52 Ratings
Pros
  • "Flexible working hours, free food(in 27 reviews)

  • "Free lunch, fast pace, ability to work in other places(in 13 reviews)

Cons
  • "pretty hard work; always on a rush; high stress level(in 9 reviews)

  • "Working as "team leader" of front of house without an actual team because only 2 people is working in a very busy shop all evening(in 9 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Rubbish"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Itsu part-time for more than 8 years

    Pros

    Food for free, and can work as part time.

    Cons

    Low salary and they don’t care about employees. You are a slave who making money for them. And no bonus from audit where manager will get it.

    Continue reading

    Itsu Response

    January 2, 2021Talent and Engagement Manager

    Thank you for your review. We are delighted you enjoyed some of our benefits. The Health and Safety audits are put in place to ensure sustaining the very high standards that we set for ourselves to provide a safe environment and products for our customers and the staff. We are very proud to say that all our shops currently have a 5* EHO rating for which our teams are well rewarded. The company bonus structure is set to reach every employee on all levels.

  2. Helpful (5)

    "Toxic leadership, Favouritism, Lack of Diversity, Poor Management, Cruel CEO/Founder"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head Office Employee in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Itsu full-time for less than a year

    Pros

    Stylish central London office, Free lunch in restaurants, ownership of projects (good experience short term, but becomes too much longer term and there will be no support)

    Cons

    -clear hiring preference for those from wealthy background (read WHITE) glaring lack of diversity despite being an “Asian-inspired” brand. - JULIAN METCALFE the oafish chaotic founder who insists on being involved across all areas despite having little too no knowledge in anything apart from sales and operations. He wanders the office behaving as if he’s a cutesy naive child and then behind closed doors will overtly disrespect and bully those that work directly with him. Have noticed him being very sexist, making racist jokes in front of minority staff, and regularly shouting loudly and aggressively at managers TIL they’re in tears. (A technique which his leadership team mimic) - head office is in constant turmoil and there’s a very high staff turnover due to people leaving after breakdowns or lack of support (mainly Julian’s mistreatment) or by being discreetly fired when Julian decided he’s displeased. - schoolgirl gossiping, hostility and aggression amongst department heads.

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  3. Helpful (6)

    "Horrific"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Team Leader in Camden Town, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    Paid breaks, you can eat and drink for free.

    Cons

    Racists issues. Pressure to be impossibly faster doing things. They won't acknowledge you when you do things right, but they will punish you for when you do wrong. Responsabilities on you that you don't get paid for (aka tanking to money bag with you to the bank, staying until late doing the cash close, etc...)

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    Itsu Response

    December 21, 2020Central HR Manager

    Hi there, We have raised some extremely serious allegations which we would like to thoroughly investigate. We pride ourselves for championing a welcoming and diverse workplace to is inclusive to all. Therefore, please email us on opendoor@itsu.com. Thank you, itsu People team

  4. Helpful (3)

    "Could be better"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Itsu full-time for more than 3 years

    Pros

    decent money, could be a easy job weekly bonus if mystery shopper is passed

    Cons

    management is very poor, treat staff terribly on a daily basis

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    Itsu Response

    January 3, 2021Talent and Engagement Manager

    We are grateful for your comments. As much as we are glad to hear that you were happy with the reward for your hard work, we are alarmed by the level of your dissatisfaction with your management team. We pride ourselves for championing a culture of care for our people. One of the most significant roles for our Manager is supporting and developing their teams. Therefore, please email us on opendoor@itsu.com. Thank you, The itsu team

  5. COVID-19
    Helpful (4)

    "Attention LIAR Julian Metcalfe........"

    1.0
    • Senior Management
    Former Employee - Team Member 
    Disapproves of CEO

    I worked at Itsu full-time

    Pros

    I know longer work there

    Cons

    I have just read the article :” Mr-Sushi-serves-fast-food-revolution-Itsu” .If you're going to lie - please do so in private so that we can be spared your pompous attempt to seem noble. Let me correct this article for anyone reading - I was let go from Itsu in March at the onset of the pandemic so he has definitely retrenched people and I might add robbed me of the opportunity to participate in the furlough scheme at no cost to Itsu. So thanks for leaving me unemployed and unable to access the furlough for the last 6 months during the pandemic and you still have the gusto to claim the high ground on a news outlet that you have let no one go! Disgraceful!

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  6. Helpful (5)

    "avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Itsu full-time

    Pros

    free food and various discounts

    Cons

    If you like to work in backstabbing fake and toxic environment - this job is for you :) Company promotes ''family'' like culture. How it is important to listen, understand, equality etc. yet the ones promoting it - doing the opposite.

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    Itsu Response

    January 2, 2021Talent and Engagement Manager

    Thank you for your review. We are glad you enjoyed some of the benefits that we provide to our employees. I am very sorry to hear that you have not experienced the family fill culture as intended. It looks as something went wrong on this occasion. Providing support to our employees is paramount to us, and we are aware that individual employees may need additional help in solving some issues. Each employee is provided with the contact details of their People Partner to which they can reach out in those instances.

  7. Helpful (3)

    "Poor organisation and no care for employers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Team Leader in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Itsu full-time for more than 5 years

    Pros

    Free Itsu food on breaks

    Cons

    Long shifts, stressful conditions, incapable management and head office staff, bonuses hard to get, ridiculous rules to respect, early starts for am shifts, very bad organisation in the head office.

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    Itsu Response

    December 20, 2019Recruitment Manager

    Hello and thank you for your review. We are deeply sorry to read your recent feedback. As you know, one of our itsu qualities is that we care for our people so this is extremely important to us. We can see that you are a current itsu employee and therefore encourage you to reach out to your People Partner so that they can provide the right support and find a solution. Their email should be displayed on the employee notice board in your shop. Everything can be kept confidential of course. Thank you again for being so open and we hope you get in touch with your people partner soon so we can support you. The itsu team

  8. Helpful (4)

    "Awful experience with its"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    -free food on shift -free leftover boxes after a shop closes -easy interviews

    Cons

    the company in my opinion is awful, they do not care about their employees. It does not matter how well you work and how hard you work, you are never rewarded in this job. Salaries are not competitive at all, you do not get much as a team member because you have to grow in the company and get higher positions before you get a decent salary. They cut hours as they please and make 1 person do 2 people's job to still profit during certain periods of the year. The managers I have met in my shop were absolutely incompetents, but still in itsu they hire anybody even if you do not speak a word of English. I have even faced a sexist co-worker that made comments on me and my other female co-workers.

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  9. Helpful (3)

    "Team Leader Kitchen"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TLK in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    money's ok, possibility to do double shifts, parties

    Cons

    management, head office, losing the weekly bonus, crazy mystery shopper checklist, impossible deadlines, pressure

  10. Helpful (5)

    "Avoid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in Richmond, London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Itsu full-time for less than a year

    Pros

    half price sushi Free meals

    Cons

    over worked underpaid emotionally draining

    Continue reading
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