J D Wetherspoon Reviews | Glassdoor.co.uk

J D Wetherspoon Reviews

Updated 14 November 2018
967 reviews

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967 Employee Reviews

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Pros
  • "The pay was good and the discount on food was useful whilst working" (in 51 reviews)

  • "Best staff benefits I've ever recieved (50% off food whilst working)" (in 32 reviews)

Cons
  • "Long hours (have done up to 12 hour shifts before)" (in 112 reviews)

  • "They reduced the hours in the contract to improve work life balance but in reality you are always there longer than your rotary" (in 32 reviews)

More Pros and Cons

  1. "good company to work for, but very unsociable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Duty Manager in Port Talbot, Wales
    Current Employee - Duty Manager in Port Talbot, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time (More than 5 years)

    Pros

    free shares, 28 days holidays, discounts in all pubs & hotels.

    Cons

    unsociable hours, abuse from punters.

    Advice to Management

    make a pub enjoyable & safe to work in get rid of any idiots that may make staff feel uncomfortable.


  2. Helpful (2)

    "Honest Manager Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Aberystwyth, Wales
    Current Employee - Shift Manager in Aberystwyth, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J D Wetherspoon full-time (More than 3 years)

    Pros

    It's great that as a manager I get free food on shifts. 20% off shifts including alcohol.
    There is fast progression and the in-house management academy is brilliant with trainers who have come from front-of-house roles.
    Its great that the company is turning to being more people orientated with a goal to offer a good work/life balance.

    Cons

    There are many things that we as a company need to look at to actually offer what we say we are going to.

    We need to look if our managers are actually working their 42.5 hour weeks. I think if a survey was to be completed by pub management then you would find that this very rarely happens. It's great that our hours are being reduced again in the near future, but will we actually stick to this? I don't think it is an area problem it is company wide. We are made to clock-out at our finish time and stay over to complete admin, complete appraisals, do displays, cover shortfall and everything else to make a pub run.

    Area managers, head office and general managers want all pub management to work the floor. In an ideal world this is what we'd love to do, however we are unable to do so as problems arise as we are a busy pub company. Again this ties into working over your hours to complete other tasks. If i'm working the floor I am unable to complete admin tasks resulting in finishing 1-2 hours after I am supposed to do.

    As pub management it was agreed we could have two consecutive days off and a weekend off a month. Who is actually looking in to this? If no one is telling pub managers that this needs to happen and to someone check then this will not be carried out. This might work in big sales pubs where the hours permit this to happen but I can tell you that this does not happen in smaller community pubs.

    Hours and parameters are another big thing here. You will find yourself doing the job of two others, whilst unable to take a rest break as you need to send people home. Again staying later to complete jobs that you should have completed whilst clocked in. Who in head office or at operations level is checking that managers are receiving their breaks? Again I know that this does happen in bigger pubs but in smaller pubs who is checking this?

    Advice to Management

    I really think that a survey should be sent to all staff including management to actually see how this new people management is going. I know that it is early days but I think that Head office, AM's. GM's are completely out of touch with what happens at pub level.

    The pressure you put on us to constantly save hours, where it gets to the point we cant take 10-15 mins to eat is getting too much for a lot of people. Who is actually checking that our managers are getting looked after? Who is actually checking that we are getting our breaks? How are we supposed to take a break when we need to save hours? How are we supposed to finish on time if we need to save hours? How can we get 100% CQ's when we are minimum staff? Complete a survey on how many managers actually get 2 consecutive days off and a weekend off a month.

    Allow extra hours for pub management to have at least 2 office days a week (Mon+Tues) to complete all admin, appraisals etc instead of a running the bar, the floor, saving hours and doing admin. There needs to be time added into rotas to allow this to happen - yes pubs are starting to achieve a green people stock, but managers have run themselves into the ground making sure this happens in their own time. This should not be the case.

    There needs to be measurable tools to assess if the people management is including management. If we can cut our managers some slack and actually praise them whilst addressing other issues then JD Wetherspoon will be one of the best employers in the UK.

    J D Wetherspoon Response

    23 Oct 2018 – Senior Recruitment Advisor

    Thank you for taking the time to leave a review, your feedback will be discussed in our weekly meetings, and I would encourage you to speak with someone in the Recruitment team at head office or the... More

  3. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Associate in Newbury, England
    Former Employee - Bar Associate in Newbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (More than a year)

    Pros

    Good pay, great staff, by the book and official

    Cons

    Very meticulous, long hours


  4. "Great people but wouldn't recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Bar/Kitchen Associate in Birmingham, England
    Former Employee - Bar/Kitchen Associate in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon part-time (More than a year)

    Pros

    Great people and managers who become best mates.

    Cons

    Pay could be better and the customers can be abusive.


  5. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon part-time

    Pros

    None except for I like barwork

    Cons

    Pay and hours were poor


  6. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Associate in Edinburgh, Scotland
    Current Employee - Bar Associate in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon part-time (Less than a year)

    Pros

    Guaranteed minimum hours scheme, one on one reviews With the pub manager, great chances to move up in the work place and decent pay compared to other large companies.

    Cons

    Can be late shifts and never know if it will be busy or not.

    Advice to Management

    Communicate with the staff.


  7. "Bar Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Associate in Leicester, England
    Current Employee - Bar Associate in Leicester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J D Wetherspoon (Less than a year)

    Pros

    Great Atmosphere in the pubs
    50% on shift discount
    20% when out with friends and family
    Great personal development opp

    Cons

    Late night finishes and early starts

    Advice to Management

    Management of Associates could be better as it is always certain people who carryout the majority of the work

    J D Wetherspoon Response

    8 Oct 2018 – Recruitment CoOrdinator

    Thank you for the positive feedback

  8. Helpful (1)

    "A mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Associate in Liverpool, England
    Former Employee - Bar Associate in Liverpool, England
    Doesn't Recommend
    Positive Outlook

    I worked at J D Wetherspoon full-time (More than 3 years)

    Pros

    Very flexible working approach
    Something different every day
    Decent pay for bar work (terrible tips though)
    Shares and bonuses to add to basic pay
    Work with a wide variety of people
    50% discount on shift, 20% off shift

    Cons

    Unsociable hours
    Disorganised management
    Understaffed quite often
    High staff turnover rate
    No bank holiday pay rate

    Advice to Management

    Be more organised, rotas should be distributed three weeks in advance and seldom were.
    Increase staffing levels as service and morale suffers with understaffing.

    J D Wetherspoon Response

    8 Oct 2018 – Recruitment CoOrdinator

    Thank you for your review. All comments will be discussed further in our weekly meetings.


  9. "Comfortable and secure. Yet lacking in challenge, whilst promoting job apathy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Eastbourne, England
    Current Employee - Bartender in Eastbourne, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than 3 years)

    Pros

    Increases certain skills include social skills and team work.

    Cons

    Unsociable hours and lacking wages


  10. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J D Wetherspoon full-time

    Pros

    Discount during and whilst not in work

    Cons

    Long Hours during week days


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