J D Wetherspoon Team Leader Reviews | Glassdoor.co.uk

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J D Wetherspoon Team Leader Reviews

Updated 15 October 2018
58 reviews

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Team Leader

3.3
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J D Wetherspoon CEO and Director John Hutson
John Hutson
24 Ratings

Employee Reviews

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Pros
  • "The pay was good and the discount on food was useful whilst working" (in 51 reviews)

  • "Best staff benefits I've ever recieved (50% off food whilst working)" (in 32 reviews)

Cons
  • "Long hours (have done up to 12 hour shifts before)" (in 112 reviews)

  • "They reduced the hours in the contract to improve work life balance but in reality you are always there longer than your rotary" (in 32 reviews)

More Pros and Cons

  1. Helpful (1)

    "Review of my time as a Wetherspoons employee at The Swan and Castle, Oxford"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Oxford, England
    Former Employee - Team Leader in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (More than a year)

    Pros

    - 6 week rotas over school holidays/public holidays in advance
    - 3 week rotas in advance as standard
    - Management are extremely understanding of situations e.g. University, school, college, child care, sickness.
    - Colleagues are amazing people who I am proud to say i have worked alongside them

    Working at an establishment part time can sometimes mean you are outcast from the main 'full timers' however during my time at The Swan and Castle, Oxford, I have felt part of the team since the first day. From the first impression when entering my interview with the management was pleasant and they made every effort to make sure the environment was the least stressful it could have been. This kindness continued during my time at The Swan and Castle, Oxford, and even when covering other pubs (The Narrows, Abingdon, The Penny Black) who were in need of an extra pair of hands.

    I've been able to complete my university studies and earn at the same time due to the flexibility that is offered by Steph and her management team.

    With the understanding management team I have been able to put my studies first, while also being able to work and ENJOY working.

    During my team at The Swan and Castle, I have been able to progress my position from Bar Associate to Team Leader, allowing my to learn new life skills that I know I will be able to bring with me through life as i progress onto new pastures.

    With regards to progression, during my time I have observed one colleague go from team leader to shift leader and with the support of the company she is now an excellent member of the team.

    Cons

    As the pub closes at either 00:00 or 01:00 depending on the day, the occasional late night may be required.

    Advice to Management

    Good job Steph, Euan, Joe, Laura, Reid and Jonny.


  2. "Pinch of Salt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Birmingham, England
    Former Employee - Team Leader in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (More than 3 years)

    Pros

    Great pay and bonus scheme
    Great holiday
    Internally promotes

    Cons

    Customers are absolute trash
    Managers can also be trash dependant on location

    Advice to Management

    Lead by example

    J D Wetherspoon Response

    23 Oct 2018 – Senior Recruitment Advisor

    We’re sorry to hear that Wetherspoon wasn’t for you and hope that you find a role that better suits you

  3. Helpful (3)

    "Kitchen team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Team Leader in Bristol, England
    Current Employee - Kitchen Team Leader in Bristol, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at J D Wetherspoon full-time (More than a year)

    Pros

    People you work with
    Flexible job
     You can Learn a lot

    Cons

    Very inexperienced workmates sometimes
    Hard job at times specially city centre pubs
    Life balance struggle a bit

    Advice to Management

    Salary should be higher in city centre pubs
     Gap Salary should be a lot higher for Kitchen Team leader comparing with associates.
    Some kitchen pubs request an urgent refurbish.
    Improve pay for bank holidays.


  4. Helpful (1)

    "Bar staff are exploited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in London, England
    Former Employee - Team Leader in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon (More than 3 years)

    Pros

    You can make many friends working behind a bar

    Cons

    Poor pay, no sick pay, minimum breaks. As a bar staff, you are at the mercy of managers in terms of your rota/hours. Pub management treats their staff unfairly and are often offensive and unprofessional.


  5. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Team Leader in Warminster, England
    Current Employee - Bar Team Leader in Warminster, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than 3 years)

    Pros

    Team is like a family and 20% off food drink and hotels

    Cons

    Long hours an limited weekends off


  6. "If you want a social life, don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Gateshead, England
    Former Employee - Team Leader in Gateshead, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J D Wetherspoon part-time (More than 3 years)

    Pros

    20% off food and drinks
    Colleagues are like family

    Cons

    Stressful Environment
    Management constantly boss you around
    Awful customers
    Saving hours during quiet periods then it gets busy
    Very unsociable hours

    Advice to Management

    Treat team leaders with respect and stop penny pinching on the hours


  7. "JDW Birmingham Airport Terminal 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Birmingham, England
    Former Employee - Team Leader in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (More than a year)

    Pros

    Plenty of hours if you want them.
    Training on the job.
    Opportunities to progress.
    Discount on food while on shift and minor discount off-shift.
    Mostly young staff, easy to make friends with colleagues.
    I would recommend JDW to someone as their first job.

    Cons

    Minimum wage.
    Rota scheduled for 'close' but can start at 2pm and end anywhere between 10pm to 3am the next morning, then be expected in at 2pm again, up to 7 days straight.
    Management favoritism among staff.
    Sale of out-of-date or spoiled products if necessary.
    Low staff moral. Staff will actively try to make staff cry if possible and laugh about it later in managers office.
    Management Drama - Managers will have arguments and bring staff into it by forming parties and making them pick sides to increase the drama causing more conflict.

    Advice to Management

    Stick to the expectations they put on their staff e.g. uniform, on-time, hours worked, cleanliness standards.
    Stop consuming/taking home wet/dry stock and then trying to blame it on the staff when area-managers start investigating.
    Don't hide out the back (office) when the pub is extremely busy.

  8. "Disgusting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Manchester, England
    Former Employee - Team Leader in Manchester, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at J D Wetherspoon part-time (More than a year)

    Pros

    Co workers were lovely and made the job a lot easier (some). some regulars were nice but this was rare as most customers were the worst type of person.

    Cons

    Horrible managers, vile hours for a company that closes at midnight (4am finish?!), extremely challenging work and mostly understaffed but you would get screamed at if things werent getting done despite having half the staff required. also made you do extra work after clocking out and you were scolded if you dared bring up how this was unfair

    Advice to Management

    just leave and make it easier for everyone. ended up barred from the spoons i used to work at because someone i was was in a relationship with (who was a team leader) was involved in a sexual harrassment case, after we had broke up and i had already left the company. he got moved to a different wetherspoons and got a promotion whilst when i went back into the pub i was barred for ever being involved with him despite not knowing a single thing about any of this. disgusted is not the word.


  9. Helpful (1)

    "Great friends, awful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Team Leader in Camborne, England
    Former Employee - Kitchen Team Leader in Camborne, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at J D Wetherspoon full-time (More than 3 years)

    Pros

    Got decent hours
    Room for progression
    If you like shifts it’s for you
    Bonus on performance
    made a great group of friends

    Cons

    management get jobs on brown nosing
    lazy management
    expect long hours and lots of over time with no extra pay
    treat staff like they are dispensable
    management are bullies

    Advice to Management

    Lead by example
    Work as a team
    Needs a total restructure


  10. Helpful (1)

    "Horrendous - avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Kingston upon Hull, England
    Current Employee - Team Leader in Kingston upon Hull, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon full-time (More than a year)

    Pros

    Customers - a fantastic bunch and a joy to serve and so kind hearted and supportive
    No other pros whatsoever that exist

    Cons

    So much to list - so little time.......
    The most unprofessional managers possible
    Appalling customer service from some staff
    Head office policies blatantly disregarded
    Zero health and safety compliance from managers
    Constant changes to rota on daily basis
    Constant nastiness and backstabbing amongst managers
    Constant understaffing
    Zero training apart from online which expected to do on day off
    Unfit staff on shift a regular occurrence
    Incorrect pay weekly

    Advice to Management

    If you are going to put policies in place to protect your employees health and safety then actually discipline managers when they blatantly disregard them. Read glassdoor reviews and join the dots. Do quarterly anonymous employee feedback forms and actually listen to them.