J Sainsbury Customer Assistant Reviews | Glassdoor.co.uk

J Sainsbury Customer Assistant Reviews

Updated 20 September 2018
302 reviews

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Customer Assistant

3.5
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Approve of CEO
J Sainsbury CEO Mike Coupe
Mike Coupe
116 Ratings

Employee Reviews

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Pros
  • "Good pay, especially for the night shift" (in 173 reviews)

  • "Staff discount 10% of total sales" (in 104 reviews)

Cons
More Pros and Cons

  1. "sainsburys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury part-time (Less than a year)

    Pros

    Environment
    Friendly people
    Good pay
    Discount
    Career opportunity

    Cons

    Boring after a while
    Rude customers
    Intense
    Expensive
    Distance


  2. "Largely pleasant working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury (More than a year)

    Pros

    Variety of roles and getting to know all the staff working in a smaller convenience store

    Cons

    Unprofessional management from team leaders

  3. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Epsom, England
    Former Employee - Customer Service Assistant in Epsom, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than 3 years)

    Pros

    No benefit at all.
    Bonus annually

    Cons

    Politics in management
    No flexibility for part time students


  4. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Watford, East of England, England
    Former Employee - Customer Assistant in Watford, East of England, England
    Recommends

    I worked at J Sainsbury full-time (More than a year)

    Pros

    Great place to work at, had a great team and the managers provided a lot of support when you were struggling with something or doing some more training.

    Cons

    A bit more more overtime would’ve been great

    Advice to Management

    Thank you!


  5. "Customer Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Cambridge, South West England, England
    Current Employee - Customer Service Assistant in Cambridge, South West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    The interaction with customers it's great. You get to meet an array of people with different stories and background.

    Cons

    Working as a customer service assistance can be a demanding job because of the fast paced environment


  6. "Can't wait to leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Sheffield, England
    Current Employee - Customer Service Assistant in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Good pay. Fairly straightforward job.

    Cons

    Understaffed at times. Management cutting hours to save money. This company has completely changed its morals.

    Advice to Management

    Stop cutting hours and stressing out staff just because you want to save some money.


  7. "Toxic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Pay is decent that's all I can say

    Cons

    Management are awful, mean staff members, ran horribly, after this change due to teaming with Asda the place has gone awful its such a toxic place to work. Putting little men in a place of power is never a good idea management think they're god sent.

    Advice to Management

    stop treating your staff like used toilet paper

  8. "Started alright went ok now terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Cambridge, East of England, England
    Current Employee - Customer Service Assistant in Cambridge, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J Sainsbury full-time (More than a year)

    Pros

    - Easy Work
    - Nothing to take home
    - Common people (i.e not managers) good to work with, all in same boat and don't really care too much
    - Pay is alright considering don't do much

    Cons

    - Management can't manage
    - Constantly told we have to "care and love the business" by the kings and queens. Maybe they should care about us a bit more
    - Always messing up pay
    - No HR in store
    - Holidays cancelled

    Advice to Management

    Get new and EXPERIENCED managers not some schoolboys who have just got their GCSE results


  9. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Leeds, England
    Current Employee - Customer Service Assistant in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    Easy work for a decent wage. Used to get paid breaks, as well as a yearly bonus, although this is all changing in September.

    Cons

    Customer service assistants end up doing all of the work while management sit in the office doing paper work and not helping staff.
    If you are a CSA, you don't get listened to by management; your opinions are not respected. Some management expect you to serve rude, racist customers. Don't even bother contacting HR or Mike Coupe if you have a problem with this sort of thing, as they only care about money and profits as is clearly shown from our paid breaks and yearly bonus being axed.
    Management will still receive their bonus, when arguably CSAs keep the shop running by working so hard. How is this fair?
    Management often don't bother covering other CSAs holiday time, so other staff are left to do double the work, and often are left to work one on one with a supervisor. This occurs in student areas where armed robberies are a regular occurrence, and a security guard is not on duty. This is NOT SAFE. You are putting your staff at risk.

    Advice to Management

    Respect the outlook of the CSAs that work for your company. They are the ones who are in contact the most with customers, do the most physical work, and therefore have the most stress placed on them. We are expected to work long hours, we are called on our days off, we have to work with one other staff member when people are on holiday because you are more interested in saving money on labour than whether your staff are safe at work. You are making it too blatantly obvious that you are running this business solely to benefit yourself and to reap profits, and employees are noticing.


  10. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Good, helpful management
    Most of the day passes doing physical work but team is great too-we are supporting each other

    Cons

    It can get very busy and noisy at times