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J Sainsbury Customer Assistant Reviews

Updated 9 February 2018
264 reviews

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Customer Assistant

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
J Sainsbury CEO Mike Coupe
Mike Coupe
102 Ratings

Employee Reviews

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Pros
  • good pay nice colleagues can be a great place to work (in 138 reviews)

  • Staff discount 10% of total sales (in 95 reviews)

Cons
  • Staff get away with saying a lot of bigoted stuff (including the line managers/team leaders) which can feel quite alienating if you're not a bigot (in 95 reviews)

  • Honestly none, very good work life balance (in 37 reviews)

More Pros and Cons

  1. "Team work Valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Stockport, England
    Former Employee - Customer Service Assistant in Stockport, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Bonus 3% of annual salary
    Staff discount 10% of total sales
    Team values
    Social aspect there is a lot of opportunities for nights out

    Cons

    Not enough staff so feel extra pressure
    Rude customers
    You will progress if the manager likes you if not they will want you out

    Advice to Management

    Listen more and don’t have favourites


  2. "Saainsbury's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Nottingham, England
    Current Employee - Customer Assistant in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    Good Pay, flexible hours, nice environment, reasonable price, nice customer service.

    Cons

    There is little bonus for the colleagues, Old till system.

    Advice to Management

    Upgrade the till so the customers can pay quickly.


  3. "Sainburys are good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Street, England
    Current Employee - Customer Service Assistant in Street, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Flexible, over time available, nice working environment, good pay

    Cons

    can be very stressful when understaffed, difficult to get holiday when you want it


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  5. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Opportunities to develop to higher roles.

    Cons

    As expected every shift is basically identical.


  6. "Worst job I’ve had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Very supportive when they want to be & hours suit my lifestyle which is good. Decent pay as well

    Cons

    Very very very boring job, very repetitive. Management except you to be superwoman and don’t understand the store gets busy therefore it’s hard to meet your set targets unless you want me to not serve your customers !

    Feel like you’re constantly being watched and looked over , this makes you feel uncomfortable

    Advice to Management

    Stop making your staff feel so unease and uncomfortable


  7. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England
    Current Employee - Customer Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    Always a nice place to work, nice staff and great management

    Cons

    No time to socialise


  8. "An okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Money is okay, the staff were friendly

    Cons

    They will probably mess you around


  9. "Great Student Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    Flexible, Fair Pay, Good working conditions

    Cons

    poor management relations in store


  10. "Good Part Time Job as Student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Sheffield, England
    Former Employee - Customer Service Assistant in Sheffield, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Customer faced and Friendly Colleagues

    Cons

    Unsociable hours, only close on Christmas Day!!

    Advice to Management

    Reward those who work hard


  11. "Good Job for a Student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Newcastle upon Tyne, England
    Former Employee - Customer Service Assistant in Newcastle upon Tyne, England
    Doesn't Recommend
    No opinion of CEO

    I worked at J Sainsbury full-time (More than 3 years)

    Pros

    Due to there being many students in the Local store it was quite easy to change or swap shifts so it was flexible around University.
    A lot of overtime is available.

    Cons

    Half an hour break for 8 hours: I know this is the standard but with the amount of work that is done in 8 hours a lot of people need more than half an hour, even 15 minutes extra would be helpful.

    A lot of work is expected to be done within a short amount of time, sometimes it's unrealistic. We're expected to lift a lot of heavy things sometimes it's dangerous. Cages are also heavy and stacked really high but we have to drag them up ramps etc.

    No progression opportunities: I asked for opportunities to becomes a team leader internally however favourites in the store or louder colleagues always seemed to get the position and I was never given any reason why I wasn't put on. They even sorted a 12 week plan out for me to work towards the next internal progression, they printed it out and that's as far as it went.

    Favouritism: There is quite clear favouritism in the store and they always seem to be colleagues who do the least work and chat a lot. The ones who work hard and are quiet are always the first to blame when something goes wrong and get away with nothing while the favourites get away with going over their breaks, not doing any work etc.

    Not a good culture: I've worked in 2 Locals and 1 Supermarket and in each one it's been quite nasty and colleagues talk about each other. Customers have even commented on the atmosphere before but even the manager sometimes joins in on the nasty comments.

    Advice to Management

    Treat everyone equally and give an equal amount of opportunities including feedback.