J Sainsbury Customer Service Assistant Reviews | Glassdoor.co.uk

J Sainsbury Customer Service Assistant Reviews

Updated 19 July 2018
241 reviews

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Customer Service Assistant

3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
J Sainsbury CEO Mike Coupe
Mike Coupe
90 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Love it - First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in York, England
    Current Employee - Customer Service Assistant in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury part-time (Less than a year)

    Pros

    Everyone is so Friendly
    No question is too much
    Everyone was helpful in learning
    If you made a mistake its not a big mistake it happens to everyone

    Cons

    Having to work till 11pm occasionally


  2. "review from a 4yr customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Hunstanton, England
    Current Employee - Customer Service Assistant in Hunstanton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    (very few at their hunstanton branch)

    Staff are friendly and welcoming to new colleges.
    can provide good work life balance (only on part time contracts though)

    Cons

    due to company "reform" you will no longer be paid for breaks.
    only receive additional training after THEY identify it as a problem.
    you are expected to fill gaps in their terrible scheduling (taking on the jobs of 1 or more department including your own)
    Store manager treats you like an idiot and explains simple tasks.
    No trust for college on front line.
    given minimal training (lasts a bout 20mins) then "observed" for rest of shift.

    Advice to Management

    Listen to staff AND CUSTOMERS to identify areas the are lacking.
    scheduling needs a serious rework
    be pro-active on training
    hire more staff

  3. "Customer Service Assistant - Local Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Edinburgh, Scotland
    Former Employee - Customer Service Assistant in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than 3 years)

    Pros

    (Relatively) flexible hours
    Low stress
    Very easy people to work with
    Management very easy to talk to

    Cons

    As with any retail job, all it takes is one bad customer to ruin your day - however management are there to help in case you can't handle it
    Some aspects of the job can be extremely tedious, especially if they are completed alone

    Advice to Management

    None, keep doing what you're doing.


  4. "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Basildon, East of England, England
    Former Employee - Customer Service Assistant in Basildon, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Great training and great staff to work with.

    Cons

    Very boring work especially when the store is quiet.


  5. "Customer Service Assistant"

    StarStarStarStarStar
    Current Employee - Customer Service Assistant in North Finchley, England
    Current Employee - Customer Service Assistant in North Finchley, England

    I have been working at J Sainsbury part-time

    Pros

    Good benefits, team work, Pay, motivation

    Cons

    Poor service, workload, not effective


  6. "Time at sainsbury's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Assistant in London, England
    Former Contractor - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook

    I worked at J Sainsbury as a contractor (More than a year)

    Pros

    Amazing team, good, friendly staff! Build a great relationship with regulars and quite a simple job to do.

    Cons

    The benefits aren't amazing, only 10% off on products. However on occasions this may sometimes increase to 15%. Also get 10% off at Argos too


  7. "A good 1st job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Local Customer Service Assistant in Croydon, England
    Former Employee - Local Customer Service Assistant in Croydon, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Manager was very supportive 100% of the time
    Local stores have a close knit team- you'll enjoy your shifts if you get on well with your colleagues!
    Good benefits- discounts etc

    Cons

    Fast paced work- can be tiring on the body
    Not much room for development
    Customers can be abusive- need to develop a tough skin to survive!

  8. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Cambridge, East of England, England
    Current Employee - Customer Service Assistant in Cambridge, East of England, England
    Recommends

    I have been working at J Sainsbury part-time (Less than a year)

    Pros

    Good overtime opportunities
    Generally friendly customers

    Cons

    Very slow at sorting out holiday’s


  9. "A good first time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant (Former Team Leader) in Plymouth, England
    Former Employee - Customer Service Assistant (Former Team Leader) in Plymouth, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than 5 years)

    Pros

    Really supportive and flexible throughout my six years of studying at college and university. Helpful when it came to transferring to different stores. Lots of social activity opportunities inside/outside of work.

    Cons

    Training is now lacklustre, not taken so seriously so in fact you'll be trained by somebody who isn't sure what they are doing either, but if you make a mistake you'll be held accountable. Inconsistency with policies and procedures across some stores too. Some are great, some are terrible. Very little opportunity for progression now. Also no Sunday premium which is something most supermarkets offer.

    Advice to Management

    Try and make more of a conscious effort to get to know all colleagues, rather than the ones you work with directly. Otherwise colleagues feel like you are unapproachable and they are 'just a number'.


  10. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Wolverhampton, England
    Current Employee - Customer Service Assistant in Wolverhampton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J Sainsbury full-time (More than a year)

    Pros

    friendly staff, and a good vision for the future

    Cons

    some proposals are unclear and worry some staff