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J Sainsbury Customer Service Assistant Reviews

Updated 5 December 2017
214 reviews

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Customer Service Assistant

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
J Sainsbury CEO Mike Coupe
Mike Coupe
82 Ratings

Employee Reviews

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Pros
  • Best environment to work and company is very helpful towards it's colleagues (in 55 reviews)

  • good pay nice colleagues can be a great place to work (in 124 reviews)

Cons
  • poor work life balance standard rate (in 37 reviews)

  • Team Leaders can be given a lot more responsibility than managers which can be a bit draining but you learn so much about management (in 85 reviews)

More Pros and Cons

  1. "Good place to work, hard to voice opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Alphington, England
    Current Employee - Customer Service Assistant in Alphington, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than 3 years)

    Pros

    Good pay for young workers
    Lots of overtime

    Cons

    Management dont listen
    Long shifts
    Unsociable hours


  2. "Graduate working at Sainsbury's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant/Baker in Leeds, England
    Former Employee - Customer Service Assistant/Baker in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    My store was fantastic, management tried hard to make us all feel like a team. Problems were dealt with quickly and effectively. I was given all the training needed to do my job on the shop floor and the bakery. There were always plenty of hours and pay was nicely increasing year on year.

    Cons

    They lost my paper work when I left. I never received my P45. Could be a bit over-managing at times, making it hard to do job quickly.

    Advice to Management

    Only intervene in someone doing their job if they're doing it wrong, as it causes people to lose concentration.


  3. "Convenience Customer Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Newbury, England
    Current Employee - Customer Service Assistant in Newbury, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury full-time

    Pros

    Decent pay, which increases most years.
    Opportunities to progress and learn more roles if you wish.
    Discount across the group, now including Argos and Habitat.

    Cons

    Poor communication from managers, and generally poor management.
    Lack of staff, including taking too long to recruit new staff meaning existing have to work twice as hard making the job harder and people getting stressed.
    Sometimes no thanks for the hard work you do, even though you come in at short notice.
    I trained to be a manager, and before being signed off I stepped down as poor support from store manager.

    Advice to Management

    Don't leave store managers in one store for too long as they start to become too complacent, previous manager communicated with staff better.

    Start recruitment process as soon as someone hands their notice in instead of leaving it late.

    Take care of your staff and they will be happy in their job, rather than not enjoying their job.


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  5. "Not bad - poor supervision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Hull, England
    Former Employee - Customer Service Assistant in Hull, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at J Sainsbury part-time (More than a year)

    Pros

    Friendly customers and a generally accommodating schedule made this ideal for students and those who need flexible working hours.

    Cons

    Breaks were minimal and were often not long enough.
    Duties were very unvaried and would often have you working within the same part of the same area all day.
    Particularly sloppy and unintelligent line managers - obviously in their positions due to longevity rather than skill.
    Feedback and advice was often very mixed and contradictory.

    Advice to Management

    Take the time to listen to employees more, eliminating the top down approach to management.
    Ensure staff are trained appropriately.


  6. "Customer service assisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Cardiff, Wales
    Former Employee - Customer Service Assistant in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at J Sainsbury part-time (More than 5 years)

    Pros

    Lots of options to pick up overtime when it suits you and up skill but only when the store has extra hours which isn’t often

    Cons

    Bad management
    Poor communication
    Lack of help and interest in progression of colleagues

    Advice to Management

    Listen to the shop floor staff


  7. "Customer Service Assistant (J Sainsburys)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Friendly, nice, good co-workers

    Cons

    Long hours
    Stressful
    Benefits after 3 months

    Advice to Management

    To be more organised and more fast in responding.


  8. "Simple job, but overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Gateshead, England
    Current Employee - Customer Service Assistant in Gateshead, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at J Sainsbury full-time (More than 3 years)

    Pros

    Decent(ish) pay on nightshift, fairly relaxed working environment, 10% discount

    Cons

    Massively overworked. Colleague handbook states you should work a minimum of 40 cases an hour, yet on my shifts we all need to average at least 100 an hour to even scrape finishing our delivery on time. Certain members of management can be extremely rude and degrading. Very little communication between management.

    Advice to Management

    Think about how you speak to colleagues. Better communication.


  9. "Friendly colleagues and customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Assistant in Romford, England
    Current Contractor - Customer Service Assistant in Romford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J Sainsbury as a contractor (Less than a year)

    Pros

    All the staff are super friendly and helpful to the new employees. They make sure you feel comfortable and are not afraid to ask for help. Customers are understanding too.

    Cons

    There is a lot to learn and not enough training for things like working on checkouts when it is your first job

    Advice to Management

    A bit more training is required.


  10. "Customer assisnt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Preston, North West England, England
    Current Employee - Customer Service Assistant in Preston, North West England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury part-time (More than a year)

    Pros

    Decent Pay
    Most of the staff are friendly

    Cons

    Repetitive job
    Manager not very professional


  11. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Ripon, England
    Former Employee - Customer Service Assistant in Ripon, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at J Sainsbury part-time (More than 3 years)

    Pros

    Good staff discount and lots of things for staff to get involved with outside their work e.g. staff nights out, charity events

    Cons

    The focus on scanning items per minute does not work well with all customers - especially older customers. Doesn't represent the friendly customer service environment sainsburys is trying to present.

    Advice to Management

    need better customer service guidelines