JD Williams Reviews | Glassdoor.co.uk

JD Williams Reviews

Updated 23 January 2019
48 reviews

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2.8
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JD Williams CEO Angela Spindler
Angela Spindler
19 Ratings

Employee Reviews

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Pros
  • "Great people, retailer who has a vision & a strategy" (in 3 reviews)

Cons
  • "You lose the lot if your returns are over 50% The average company returns are 60%" (in 2 reviews)

  • "Head office have no idea how to run a tight knit ship" (in 2 reviews)

More Pros and Cons

  1. "Going uphill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JD Williams full-time

    Pros

    Great people, retailer who has a vision & a strategy

    Cons

    As a big organisation the pace of change can be too slow - need to be more agile

    Advice to Management

    Be brave - Keep going with the strategy but get it delivered faster!


  2. "Aggressive Management Style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester City Centre, England
    Former Employee - Anonymous Employee in Manchester City Centre, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JD Williams full-time (More than 5 years)

    Pros

    The staff discount and location

    Cons

    The management style was aggressive. Staff micromanaged and set with unachievable KPIs. To progress or develop career here you must be overtly friendly with management. Ethics are diabolical. HR were useless. Did not follow any procedure. Systems were useless.

    Advice to Management

    Get in the 21st century

  3. "Bad bonus structure - VERY bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales in Manchester, England
    Former Employee - Outbound Sales in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at JD Williams full-time (More than a year)

    Pros

    Flexible holidays
    Some great managers
    Relatively easy
    Not terrible pay

    Cons

    Extremely repetitive. Standard for an outbound role. You find pitches and techniques that work best, and you repeat them.
    Commission is almost a scam. You lose the lot if your returns are over 50% The average company returns are 60%.
    Targeted on literally everything, including toilet breaks

    Advice to Management

    Change your commission structure to make your best advisers stay.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at JD Williams full-time

    Pros

    Great people, good working hours

    Cons

    Limited Opportunities, declining share price.


  5. "Shop Assistant at Simply Be"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JD Williams part-time

    Pros

    Staff and management were nice

    Cons

    Have been owed tax rebate for 3 years and whenever I call the manager (who was my manager at the time) claims to not have my records on file and cannot assist

    Advice to Management

    Keep records on file for the legally required amount of time (6 years)


  6. "Wouldn’t recommend at all."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Recovery in Manchester, England
    Current Employee - Customer Recovery in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JD Williams full-time (More than 3 years)

    Pros

    There really isn’t one. Other than the building we work in offers costa and lovely cooked meals.

    Cons

    Disrespectful management, forgotten staff, ridiculous expectations and bully’s for managers. It’s unfair to speak to staff the way that they do. The fifth floor “financial services” is treated so unfairly and poorly. Management are constantly changing our job roles without our permission or us knowing. Everything is to save money. Even at the expense of our bonus’ and customers get done over so much so that they fall in line with the FCA guidelines. The company is a joke and I wouldn’t recommend the job to my worst enemy.

    Advice to Management

    Treat your staff as humans. Putting more pressure on us doesn’t get the best outcome. Happy staff work harder. Doesn’t help that the manager is a bully!


  7. "Enquiries Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enquiries Advisor in Manchester, England
    Former Employee - Enquiries Advisor in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at JD Williams full-time (Less than a year)

    Pros

    Great incentives, Decent Pay, Amazing on-site facilities. Great short term job choice

    Cons

    Opportunities to grow are limited due to staffing size. Awkward set shifts. After working in small, close companies can be very cold and isolated as just another number.

  8. "An OK company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at JD Williams full-time (More than a year)

    Pros

    Excellent discount and opportunity to grow and learn skills outside of your job spec. The second area manager I worked with was great to work for.

    Cons

    The company is very disorganised and wastes tonnes of money on things that then effect the overall business. This coupled with bad business acumen meant that they had to close 5 stores in recent times due to bad profit management. Head office have no idea how to run a tight knit ship.

    Advice to Management

    Figure out how brick and mortar stores work and don't overreach before the company had enough money to sustain stores, losing jobs does not make others feel stable in the company.


  9. Helpful (1)

    "Friendly social atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce Coordinator in Manchester, England
    Former Employee - Ecommerce Coordinator in Manchester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at JD Williams full-time (Less than a year)

    Pros

    - The benefits and discounts you get were very good, it meant you saved a lot of money

    - The company seemed to care about wider problems, not just profit.

    Good corporate responsibility through the company, plus the CEO who seems to genuinely care about that stuff

    Co-workers we more like family members. We pushed one another to be the best every day

    Cons

    management to ridged, way too much inter office politics

    office could have been brighter, but was in a good location

    Advice to Management

    There is a lot of people that seem to get by under the radar and don't move their weight. It means that others feel less motivated.

    keep a better eye on all employees


  10. "Gain what you can and move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Assistant in Manchester, England
    Current Employee - Marketing Assistant in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JD Williams full-time (More than 5 years)

    Pros

    Most of the people
    Staff discounts and benefits
    Onsite facilities

    Cons

    Below average pay
    Staff are not valued
    Managers are a low unto themselves

    Advice to Management

    Train existing staff towards promotion with good salaries instead of hiring new recruits in positions above long-term staff. Advise managers to follow a standard code of practice as managerial styles differ greatly.