Japan Tobacco International Reviews | Glassdoor.co.uk

Japan Tobacco International Reviews

Updated 4 June 2018
334 reviews

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4.0
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Japan Tobacco International President and Chief Executive Officer Eddy Pirard
Eddy Pirard
67 Ratings

334 Employee Reviews

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Pros
  • "The company really values employees and believes in work life balance" (in 12 reviews)

  • "Great working environment and healthy organizational culture" (in 22 reviews)

Cons
  • "Sometimes too slow decision making but as usual in corporate world" (in 15 reviews)

  • "Sometimes lower work life balance" (in 5 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Japan Tobacco International full-time

    Pros

    Great people and benefits. International Company with lots of international opportunties.

    Cons

    The tobacco industry is stagnating.


  2. "Excellent pay and benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Belfast, Northern Ireland
    Former Employee - Machine Operator in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time (More than 8 years)

    Pros

    The money was fantastic with lots of opportunity to do overtime.
    12 hour shifts over 3 days meant I had a lot of time off throughout the week.

    Cons

    Training was quite poor sometimes.
    Teamwork wasn't really encouraged with a lot of people who had been there a long time not really prepared to pass on their knowledge.
    Management weren't particularly trustworthy.

  3. Helpful (1)

    "Hell's got to be better than this place!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Clerk in Salford, North West England, England
    Former Employee - Accounts Payable Clerk in Salford, North West England, England
    Doesn't Recommend
    No opinion of CEO

    I worked at Japan Tobacco International full-time (More than 5 years)

    Pros

    The pay, bonuses, free parking.

    Cons

    If I didn't leave this place of my own accord, I would have left on a stretcher. The people working in Accounts Payable who leave glowing reviews for JTI on this site, must be getting bribed or threatened??? As this place was hell on earth!!! It's a shame, as when I first started it felt like a dream job. There was a lot of work to do, processes at that time were a lot more manual, but you didn't mind grafting. As the management at that time did little gestures like pizza and beer every now and then, to show their appreciation to the staff. Once the new manager took over, all that stopped, even little things like easter eggs and advent calendars were stopped. The suggestion box for you to be able to give ideas, suggestions, concerns etc was taken away. Showing that management didn't want to hear what or how their staff felt. Some of the team experts were on powers trips and thought they ran the place. There was a lot of petty school playground mentalities. They would make notes of people coming in 1 minute late, make notes of how many times you were away from your desk and then relay it all back to team leads. But some of them seemed to operate on flexi time, the amount of coffee breaks, cigarette breaks and so called meetings they had (just to have a moan about people off), seemed to be totally fine. Some of the team leads were down right bullies and management had ridiculous targets they expected AP to hit, with not enough resources. You can get in as early as you wish, bust your backside to make sure you do the best that you can do and still it is not enough for management. As the resources are so bad in AP, they stop you from progressing into other roles for different departments... if you are good at what you do. They will only encourage you, if they don't like you or want you on AP... I overheard team leads have such a discussion about someone they didn't want on AP due to tardiness and constantly being on their phone instead of working...they were given a good review so they could move to a different department. There is no-one to talk to in regards to stress, workload, unfair treatment from experts/team leads etc. As the HR department is just as bad. Even at the very end when I had my exit interview, HR clearly weren't interested in what I had to say (even though I warned them that they'll lose more good, hardworking staff if nothing is done)... I'm sure they filed my paper in the bin! After all the reasons I gave to HR, as to why I was leaving. I found out after I left, that my colleagues were told by management, that I'd only resigned due to being offered more money by another company. After the amount of years and hard work that I'd given to JTI, this was hurtful to hear and totally untrue! I left as I learnt that my health and sanity were far more important, than that job.

    Advice to Management

    It's all been said before and regardless of your replies on here, management clearly do not care and this is why the turnover of staff is so high. Management need to stop being so arrogant and actually listen to the people who are doing the job. If you continue to treat people like crap, they will leave (with their skills, knowledge and hard work) and go somewhere, where they are appreciated (and they will warn others of their experience of working for JTI). Just because the position is a clerk, does not make them any less important than you! And also, not wishing people all the best when they are leaving is one thing. But telling people that if you leave, you will never be welcome back, is just plain rude and unnecessary?!!!
    ...you don't need to reply to this, as I heard enough of the lies and fake concern when I worked for you.

    Japan Tobacco International Response

    3 May 2018 – General Manager, Manchester BSC

    Dear Colleague,

    Thank you for taking the time to share your experience at JTI Manchester through Glassdoor.

    I read with interest your comments and I feel that they bear little resemblance... More


  4. "Make JTI great again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 10 years)

    Pros

    Diverse and interesting environment with people from many cultures and nationalities. Good office locations and the opportunity to travel and work abroad for those willing and able to do so. Big Company benefits. CEO very capable and looking to make real changes.

    Cons

    Bureaucracy. Endless policies and procedures that lead to slow decision making and over-consultation. Many policies are used selectively and therefore are effectively meaningless. Company calls for people to be ‘Open’ and ‘Challenging’ but in reality discourages frank feedback on critical strategic shortcomings.

    Advice to Management

    Stop dealing in meaningless sound bites. If you have a message, show the real changes and actions taken to 'make it happen'. Secure the future by becoming less HQ-centric and more transparent.

    HR department is a disaster and need radical reform. Comp & Bens 'strategy' needs to be made fully transparent to address serious inequalities. You do not make employees ‘investors’ or build a JTI brand by revising benefits for long service loyal employees in key markets (when they already compare unfavourably to JTI and industry peers). Not appropriate for a Japanese company and time to wise up before it’s too late.


  5. Helpful (1)

    "A Top Employer for good reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Weybridge, England
    Current Employee - Anonymous Employee in Weybridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 5 years)

    Pros

    JTI is a really great company to work for with a good focus on employee development in terms of training and education opportunities. Career progression opportunities are mixed depending on your department but there are also international moves possible if you are open to them and I have seen plenty of people relocate to a new country for a new experience.
    One of the key highlights for me is the possibility for all employees to volunteer as part of the company's community investment programs - I have done so on numerous occasions for the various charities supported by JTI and it is truly rewarding and I love that the company facilitates this for us.
    Overall, it's a great working environment to be in with lots of great facilities on site and some great reward schemes and incentives. Just some of the many reasons why I'm still here after over 6 years.

    Cons

    There can be some challenges in relation to the industry restrictions but in some ways this can make it more interesting anyway as you have to look at new and innovative ways to work with these restrictions.

    Advice to Management

    Keep investing in your employees because they are truly the ones who will help keep the company moving forward in innovative and progressive ways.

    Japan Tobacco International Response

    20 Nov 2017 – Head of HR, UK

    Thank you for taking the time to leave a review. We are passionate about our people and take great pride in fully supporting their development and the opportunities this may open up for them.

    The... More


  6. "Trade Insight Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Insight Manager in Weybridge, England
    Current Employee - Trade Insight Manager in Weybridge, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 5 years)

    Pros

    Opportunities to influence strategic decisions and to work across multiple trading channels.

    Cons

    Continuous legislative restrictions which limit marketing involvement to drive business.


  7. "Could be better/ could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Japan Tobacco International part-time

    Pros

    There's a lot of freedom and nobody there is a particularly harsh taskmaster. The job is easy. You can train to do different things.

    Cons

    Dull work, many things don't work in the warehouse, company not willing to spend money on decent equipment despite having large turnover.

  8. Helpful (2)

    "Never Been Happier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Manchester, England
    Current Employee - Associate in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Japan Tobacco International full-time (More than a year)

    Pros

    I work at the BSC in Manchester and over the short time I have been here the culture has changed for the better. The current management have not been in the company long (I've heard all but one less then a few years) and are changing things.
    The place is becoming a really good environment to work and looks promising for the future.
    JTI is a huge multinational company with lots of opportunities (if you are willing to travel) and even some locally if you are not. You just need to think outside the box and make the most of the opportunities.
    If you want to just come in do your 9-5 and go home, not engage with others and not try to better yourself or the company, this may not be the right company for you.
    The benefits are plentiful: Private healthcare, discount on cycling equipment, cashback at most major high-street retailers, Doctor@Hand is a new service where you can get prescriptions without visiting a GP etc. The ability to purchase extra days holidays, multiple staff parties a year... I could go on.
    To do well in JTI work hard, be imaginative, think outside the box and make an effort to engage with people.

    Cons

    Current office is dated (we are moving to a new office, so this will soon be a pro!)
    There are people who just don't get the adult environment which is being created, for example some people are "lost" when not being told exactly what to do and it can be hard to work with them. Also there are some team leads who are obviously still behind the times cant let go of the reigns they have on their team members.

    Advice to Management

    Top level management Keep doing what you are doing - I can clearly see the difference its making.
    Team Leads (Does not apply to all) - Let go and let your people get on with their jobs, embrace the adult environment and let them manage there own time and workload.

    Japan Tobacco International Response

    10 May 2017 – General Manager, JTI Manchester

    Thank you for taking the time to share your experience at JTI Manchester. It makes me particularly happy to hear that you feel this way. My intention is that all colleagues feel the same way. It... More


  9. Helpful (5)

    "Beware of Accounts Payable Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Associate in Manchester, England
    Former Employee - Accounts Payable Associate in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time (More than a year)

    Pros

    -Poor management. Team leaders have poor knowledge of the process. This results in a very bad organization of work, illogical decisions, expectations impossible to meet.
    -Management do not listen to associates, ignore their advice and belittle their concerns. All issues that me and my colleagues mentioned to TL/higher management were swept under the carpet.
    -Lack of transparency, honesty and there’s bad communication. Some TLs use manipulation and simply lie to associates to achieve what they want.
    -Experts are often impolite, some of them have smaller knowledge than associates. Employees are treated unfair. It is not well seen when associates leave their desk to get a coffee, while in case of Experts constant brews or cigarette breaks and chatting in the middle of the office is tolerated by management. Foreigners are not treated equally with the British by some experts and TLs.
    -The company does not provide development. There is no time for proper training about processes nor for additional trainings that company provides. Although this is in the scope of experts’ responsibilities, new starters are trained by associates who has to do at the same time their own job.
    -Moving from AP department to any other department is blocked by TLs who just simply do not want to lose experienced people from AP. As a result the company has lost several good and experienced employees who preferred to leave to other companies.
    -Not all associates who left the company were replaced by new starters. Instead, the work was divided into the remaining associates.
    -All this causes frustration in all AP team and the biggest rotation I’ve ever experienced in any company.

    Cons

    -Benefits, free lunches from time to time.
    -Well known company

    Advice to Management

    -Change management in AP - including Team leaders.
    -Treat all people equally and fair (experts, associates, new and old employees)
    -Listen to what associates have to say. What they say to experts or team leaders is filtered and false information reaches higher management.
    -Respect and treat well old employees too, as now only new starters are treated well (better than old other employees).
    -Be honest with employees.
    -Employ enough people for the work to be done and so employees can take part in trainings.

    Japan Tobacco International Response

    10 May 2017 – General Manager, JTI Manchester

    Dear Colleague,

    It is with much sadness that I learn about your experience at JTI Manchester through Glassdoor. I can only imagine that you felt this was your only option to make us aware of... More


  10. Helpful (10)

    "Transaction processing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Associate in Manchester, England
    Former Employee - Account Associate in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time (More than 5 years)

    Pros

    Global solid company. Relatively good rate of pay and benefit package, however there's been a cut on certain benefits, They sponsor financial education, and also provide good other training. The last GM has strict rules, however he is fair and he is there for you.

    Cons

    Where do I start? Although it can be a great company to work for, depending in which country and/or department you end up, I must say that the Transaction Processing department in Manchester has to be the worst working environment I ever ended into. Loads of back stabbing (even between friends!), bickering, sometimes even childish. Very stressful working environment, barely see any smiley faces around, management are two faced, and sometimes being unprofessional. All the good ones end up leaving. There is no flexibility. or consideration for your hard work and extra hours put in. And don't be late just 1 minute! Because you're going to get it, and it won't matter if you regularly stayed in the office longer before to finish your work properly. Very hard to move internally unless you have a very good connection or brown nose accordingly. It also feels like working inside a Socialist / Communist regime. Again this is my experience at the BSC Manchester in the Transaction Processing department (which is called "The Zoo") , and it does not reflect the company as a whole.

    Advice to Management

    Need a massive clean up in Management ie HR, TL and some Managers. Unfortunately too many hypocrites and control freaks. No wonder why all your good ones end up leaving.

    Japan Tobacco International Response

    20 Feb 2017 – General Manager, JTI Manchester

    Thank you for your review. It is with much disappointment that I learn about your experience at JTI Manchester. I can only imagine that posting feedback in this way was a last recourse to make us... More


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