Jet2.com Reviews | Glassdoor.co.uk

Jet2.com Reviews

Updated 19 January 2019
125 reviews

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3.3
StarStarStarStarStar
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Jet2.com CEO Stephen Heapy
Stephen Heapy
67 Ratings

Employee Reviews

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Pros
  • "The city centre location is very easy to get to, being just past Bridgewater place" (in 9 reviews)

  • "Fast growing growing business where there are many opportunities for progression" (in 5 reviews)

Cons
  • "Staff travel or access to more worthwhile travel concessions would be appreciated" (in 10 reviews)

  • "Very long hours Monday to Thursday but an early finish on a Friday" (in 7 reviews)

More Pros and Cons

  1. "Brilliant company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jet2.com full-time

    Pros

    Great people and a wonderful company to work for

    Cons

    Hard work and unsociable hours


  2. "Think twice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jet2.com full-time (More than a year)

    Pros

    Free drinks on shift plus comfortable office environment

    Cons

    Micromanaging from team leaders who are bits of kids.
    Ignorant team leaders who barely acknowledge you stood asking for help, some could hardly manage to lift their heads to look at you.
    Late forms if you are as much as a minute or two late to start yet expect staff to stay behind past their shift finish time on a Saturday or Sunday!
    If your face doesn’t fit your going nowhere

    Advice to Management

    Don’t appoint young kids as team leaders with no people or life skills.
    Get them to practice what they preach instead of them telling team members off for one thing then doing the same themselves.
    Improve sick pay allowance...10 days is poor!
    You have a dress code for a reason, enforce it!

  3. "It could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jet2.com full-time

    Pros

    Great opportunity for career development - they really support paying for courses relevant to your role
    Opportunity to travel within the role
    Free tea and coffee on site
    A lot of staff are friendly and just trying to get the job done whilst working against the pressure of managers

    Cons

    Low/no perks for staff - discounted travel is none existant
    Working expectations are high and rewards are low
    Bullying culture from the CEO down
    You will only progress if you are the flavour of the month
    Very little job security

    Advice to Management

    Appreciate your staff - if you pay peanuts you will get monkeys!


  4. "Some amazing staff, very disorganised for a big company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Advisor in Manchester, England
    Current Employee - Travel Advisor in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Jet2.com full-time (More than a year)

    Pros

    Most staff are great and willing to help. Possibility to get great comics on as a travel advisor if you can meet targets

    Cons

    Being based in the Manchester hangar there is a disconnect from the head office in Leeds and so can take a while to get things sorted (hr related etc)
    Also promotions seem to be based on who you know, or if your face fits over merit unfortunately.

    Advice to Management

    Better communication with Manchester teams, homeworkers ect and stop the nepotism.


  5. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com full-time

    Pros

    Good place to work, Opportunities for progression

    Cons

    Staff Benefits could be improved


  6. "Finance Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jet2.com full-time

    Pros

    Great staff and a normal entry level wage

    Cons

    long working hours & no real break out areas


  7. "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England
    Current Employee - Customer Service Advisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com full-time (Less than a year)

    Pros

    Great team, great benefits, fantastic pay

    Cons

    No cons great company to work for

    Advice to Management

    All good

  8. "No progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Jet2.com full-time

    Pros

    Holidays, HQ location, business growth

    Cons

    Lack of progression, managers rule the roost


  9. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Leeds, England
    Current Employee - Customer Service Executive in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com full-time (Less than a year)

    Pros

    Friendly office. Competitive wage. Interesting work, never boring. Lots of overtime available at brilliant rates. Manage your own time, ie take your breaks at a time convenient to you. Familiarity trips abroad. Lots of scope to progress quickly. Just a brilliant environment to work.

    Cons

    Poor HR policies (ie 10 sick days per year)


  10. Helpful (1)

    "Holidays Revenue Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Jet2.com full-time

    Pros

    Great people and everyone is a pleasure to work with. Very interesting industry and role.

    Cons

    The company is low budget in every way! Jet2 operates on a low cost and budget mentality and this is 100% clear with how it treats it staff.

    Pay is generally low with little to no benefits. Many colleagues I know were paid a low salary considering the amount of work and responsbility.

    There isn't any salary reviews based on experience or skill. Staff discount is discretionary depending on the margin, so getting a discount from the airline is very rare.

    Holiday entitlement is 22 days which is dissapointing for a holiday company. It's also comparably low compared to other companies.

    There is little focus on employee well-being with many members of staff eating at their desk because there is minimal space to eat lunch and relax.

    Staff engagement is very poor and limited to a few of the senior management doing a repeat of thier bi-annual speech. The company should attempt to deliver more employee led activity and community.

    The working culture was very much changing when I left. There was a big focus on getting people to chase promotions and creating unnecessary team hierarchies rather than the focus being on development.

    There was also growing bureaucracy within the business. Meetings for meetings sake were made more compulsory and micromanagement more common. There is also more of blame culture developing rather than looking for innovative solutions to problems.

    All of the above factors have been resulting in a much higher staff turnover rate. As much as I used to enjoy my role I could never go back to working for a company like Jet2.

    Advice to Management

    Focus on the development and wellbeing of employees. Attempt to retain staff rather than relying on a continous employment drive. Offer an adequate compensation package so people feel fairly rewarded.