Jet2.com Reviews | Glassdoor.co.uk

Jet2.com Reviews

Updated 20 November 2018
108 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Jet2.com CEO Stephen Heapy
Stephen Heapy
59 Ratings

108 Employee Reviews

Sort: PopularRatingDate

Pros
  • "The city centre location is very easy to get to, being just past Bridgewater place" (in 9 reviews)

  • "Fantastic, solid team with excellent opportunities for progression" (in 4 reviews)

Cons
  • "Staff travel or access to more worthwhile travel concessions would be appreciated" (in 9 reviews)

  • "Long hours but that is made up for with the early finish on a Friday" (in 6 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jet2.com full-time

    Pros

    Room for progression in many departments

    Cons

    Some departments expand faster than others so some teams don't have as much progression


  2. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Leeds, England
    Current Employee - Customer Service Executive in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com full-time (Less than a year)

    Pros

    Friendly office. Competitive wage. Interesting work, never boring. Lots of overtime available at brilliant rates. Manage your own time, ie take your breaks at a time convenient to you. Familiarity trips abroad. Lots of scope to progress quickly. Just a brilliant environment to work.

    Cons

    Poor HR policies (ie 10 sick days per year)

  3. Helpful (1)

    "Good progressive company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Dispatcher in Manchester, England
    Current Employee - Aircraft Dispatcher in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com part-time (More than 3 years)

    Pros

    Rapid growth ahead with fantastic vision and business plan.

    Cons

    Need to update on their HR policies within bases outside of Leeds. Need to concentrate on keeping the management at the level that the company is now running at and ditch small time management.

    Advice to Management

    You need to progress and look at your HR policies and follow them rather than making knee jerk reactions to events. I worry it may get you in to trouble with tribunals in the future.


  4. "Jet2 customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jet2.com part-time

    Pros

    easy work / good money / friendly staff

    Cons

    can be dull / hard to get promoted


  5. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Jet2.com full-time

    Pros

    Free carpark near airport.
    Bonus for uniform standard and sales commission.
    Split shift - giving you 2 hours unpaid break, there is a room full of sofas where you can have a rest.
    Tea and coffee facilities.
    Friendly colleagues, supervisors and managers.
    Free uniform; ladies - 5 shirts 2 skirts 2 jumpers and a coat. Gentlemen - 5 shirts 2 trousers 2 jumpers and a coat.
    Overtime available.

    Cons

    A lot of standing.
    Some people don't like the early stars. Earliest start is 3am.


  6. Helpful (2)

    "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Leeds, England
    Former Employee - Passenger Service Agent in Leeds, England
    Doesn't Recommend

    I worked at Jet2.com part-time (Less than a year)

    Pros

    You meet some nice people and the customers are generally very friendly. But that's it.

    Cons

    Low pay (£8.49/hr) for what can be a stressful job with a lot of responsibility. Inadequate training, frequent 4am starts, horrible cheap-looking uniform. The work itself is tedious and the hours crawl by – particularly when you’re ‘customer helping’ at the front of the check-in hall. This involves saying “Welcome to Jet2” to everyone who walks in and is a completely unnecessary and pointless job. And don’t believe any reviews that say ‘no day is the same!’ – every day is exactly the same.

    There’s a lot to learn but don’t worry, supervisors and managers will be very quick to tell you when you’ve done something wrong, no matter how trivial, and it will all be noted down on your record. They’re particularly keen on uniform transgressions – however the rules seem to be applied more to some staff than others. And don't expect any positive feedback.

    Most of the permanent staff were perfectly nice and helpful to the temporary staff but some were definitely not – and I’ve never worked in a place where there was so much bad-mouthing of other colleagues. People were leaving all the time and no wonder.

    Advice to Management

    Treat people like adults


  7. "promises a fantastic company to work for.....until you get through the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Leeds, England
    Current Employee - Executive in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jet2.com full-time (Less than a year)

    Pros

    decent location in leeds city centre, free tea/coffee etc..job is very interesting. i was working as customer services executive.

    Cons

    they are a short term (get you in to cover the busy periods) employer. in the short space of time i have been there, 15 people who started have had their probation terminated for “quality or productivity” not being achieved. They give you one week training and expect you to know everything and see you asking for help as a bad thing. Make one little mistake and your as good as gone. shame as they could be a fantastic employer but dont give you time.

    Advice to Management

    I would NOT recommend Jet2 as a place to work based on my experience.

  8. "Positive Summer Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Leeds, England
    Former Employee - Customer Service in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jet2.com full-time (Less than a year)

    Pros

    - Well paid for entry-level office work
    - Competitive overtime payment and rewards structure
    - Friendly office environment
    - Range of ages and backgrounds

    Cons

    - On the job training, particularly for a temporary member of staff
    - High rate of staff turnover


  9. Helpful (1)

    "Hard Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre Travel Services in Leeds, England
    Former Employee - Pre Travel Services in Leeds, England
    Recommends
    Approves of CEO

    I worked at Jet2.com (More than a year)

    Pros

    Good salary, some staff discounts, good to build customer service skills

    Cons

    People just wanting to be at the top and not care who they push down on the way, not allowed a min between a phonecall without getting asked what you are doing, different rules from different team leaders

    Advice to Management

    Communicate so you all have the same answers as a team


  10. Helpful (1)

    "Pilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Newcastle upon Tyne, England
    Current Employee - Captain in Newcastle upon Tyne, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Jet2.com full-time (More than 8 years)

    Pros

    Positive business prospects, good financial management

    Cons

    Treat their staff poorly, you never know when you are working and have no option to refuse last minute changes

    Advice to Management

    Treat your staff in the same way as you preach they should treat their customers


Showing 108 of 130 reviews
Reset Filters