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JetBlue Customer Service Agent Reviews

Updated 6 May 2021

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4.2
78%
Recommend to a Friend
91%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
63 Ratings
  1. "The flexibility is amazing"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time for more than 10 years

    Pros

    The flexibility is amazing. They allow you to take your breaks when you want. You have the option to trade shift up to the minute before it starts. The values/culture is remarkable. The ceo is fantastic and makes even Frontline feel appreciated.

    Cons

    The biggest con is the pay. Other airlines offer way better pay. They also don't value agents who have been working for them for years. They fire senior agents so they can avoid paying them the higher pay.

    Continue reading
  2. "Great Company!"

    5.0
    Current Employee - Reservations Agent 

    I have been working at JetBlue full-time

    Pros

    Best Culture! Fantastic work environment.

    Cons

    Pay sucks. Management tries to work on it.


  3. "Awesome benefits and great flexibility"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time

    Pros

    Flexibility, Travel benefits, Insurance coverage options.

    Cons

    The uncertainty of man and machine.

  4. "Awesome job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at JetBlue part-time for more than a year

    Pros

    Awesome medical benefits and perks.

    Cons

    Everything was good with Jet Blue

  5. "Good base level employment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ground Operations Agent in Long Beach, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue part-time

    Pros

    Good benefits, like health dental, and free flights, decent starting pay

    Cons

    Weird hours, Bad parking, Bad commute.

  6. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Account Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Leader in the airline industry Expanding to London routes Diverse team

    Cons

    Challenging cross collaboration International awareness limited

  7. "Awesome company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time for more than a year

    Pros

    Culture, opportunities, benefits, flexibility, growth.

    Cons

    Salary, time off, nothing else really.

    Continue reading
  8. "Customer Service"

    5.0
    Former Employee - Customer Service Representative 

    I worked at JetBlue part-time

    Pros

    Great Benefits and Flexible Schedule

    Cons

    Hard to get on full time

  9. "Reservations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at JetBlue part-time

    Pros

    Work from home, flight benefits

    Cons

    Shift selection, inbound calls, time off

  10. "Not for me"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time for less than a year

    Pros

    Great co-workers Liked my management Company Transparency, Ability to talk to upper management Training was good

    Cons

    Mandatory OT with no days off No work/life balance Low Pay Unclear work direction Constant procedure and guideline changes with no communication

Viewing 1 - 10 of 127 Reviews

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