JetBlue Customer Support Reviews

Updated 20 Aug 2020

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4.7
99%
Recommend to a Friend
99%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
10 Ratings
  1. "Wonderful Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at JetBlue full-time

    Pros

    Crewmember oriented programs to better yourself

    Cons

    Some micro managing leadership groups

  2. "Flexible, great job!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Great culture, part-time hours, work from home, 401K match & PTO

    Cons

    constant change, repetitive, sitting down, irrational customers

    Continue reading

  3. "Very good company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Support 
    Recommends
    Neutral Outlook

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Work from home, great company!

    Cons

    Minor cons, not worth mentioning

  4. "Amazing company to be a part of"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Winter Park, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Working for a company that genuinely cares about its employees.

    Cons

    Work life being at the mercy of nature.

  5. Helpful (1)

    "Great in theory"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Super amazing schedule flexibility. I've never worked for another call center that allowed shift trades without having to get management involved or allowed people to request PTO right up until their shift started. The flight benefits are great when you can use them, but that can be difficult out of Salt Lake or Orlando as that's where most phone support employees are. Very positive and supportive company culture.

    Cons

    Mandatory overtime (it's totally understandable in the industry, but it's still a con), tech issues almost daily, If you're in the wrong department shift trading can be difficult. Seniority for shift bids is hard to get if you don't stay in Reservations since people in other departments don't move on very often. Pay is below industry standard. As with any call center, who your supervisor is can make or break your career...and they don't have much accountability at all, so they can get away with quite a lot.

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  6. "My view"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Supervisor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    great travel benefits, peers and culture

    Cons

    work life balance can be a challenge in certain parts of the year due to the nature of geography in which jetblue flies

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  7. "Outstanding but exhausting with back to back calls sometimes 600+ waiting."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Flexibility, Travel benefits. Great management leadership.

    Cons

    Call volume, duration of call volume.

    Continue reading
  8. Helpful (1)

    "Customer Support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time for less than a year

    Pros

    Great company, great people, very supportive of one another. Everyone is treated like family. Great company values.

    Cons

    Schedules vary must be open to working all hours, weekends, and holidays.

  9. Helpful (5)

    "Customer Support"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time for more than 3 years

    Pros

    Work from home; which can save you on transportation costs.

    Cons

    They can and will call you in for overtime at anytime day or night, regardless if you have just finished a shift or not and yes they will call you in on your days off too.

    Continue reading
  10. Helpful (1)

    "Customer support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Great flight benefits Awesome coworkers Work from home flexibility

    Cons

    I wish they had more corporate jobs in Utah

Found 13 reviews