JetBlue Customer Support Reviews | Glassdoor.co.uk

JetBlue Customer Support Reviews

Updated 7 May 2019

To filter reviews, or .

Found 7 reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
90%
Approve of CEO
JetBlue CEO Robin Hayes
Robin Hayes
6 Ratings
  1. "Outstanding but exhausting with back to back calls sometimes 600+ waiting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Flexibility, Travel benefits. Great management leadership.

    Cons

    Call volume, duration of call volume.

    Advice to Management

    Hire more staff , make web chat permanent and weekly.

    JetBlue2019-05-07
  2. Helpful (1)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time for less than a year

    Pros

    Great company, great people, very supportive of one another. Everyone is treated like family. Great company values.

    Cons

    Schedules vary must be open to working all hours, weekends, and holidays.

    JetBlue2018-05-03
  3. Helpful (4)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time for more than 3 years

    Pros

    Work from home; which can save you on transportation costs.

    Cons

    They can and will call you in for overtime at anytime day or night, regardless if you have just finished a shift or not and yes they will call you in on your days off too.

    Advice to Management

    Take better care of your employees; they are not machines, they are just as human as your clients.

    JetBlue2017-11-14
  4. Helpful (1)

    "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Great flight benefits Awesome coworkers Work from home flexibility

    Cons

    I wish they had more corporate jobs in Utah

    JetBlue2017-07-01
  5. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Layton, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue for more than a year

    Pros

    I loved working for JetBlue. They do a really great job of appreciating their employees and improving morale.

    Cons

    The travel was hard to use, don't work at JetBlue just for that. When you are in customer service you will likely talk to mostly upset people. That can weigh on you sometimes.

    JetBlue2016-08-22
  6. Helpful (7)

    "JetBlue Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Cons

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out....

    Show More

    Advice to Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.

    JetBlue2015-07-31
  7. Helpful (1)

    "JetBlue is a great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 3 years

    Pros

    Working for JetBlue out of Salt Lake City provides high schedule flexibility and the opportunity to work from home.

    Cons

    There is not a lot of communication between departments outside of each location. It is easy to find the jobs available through jetblue.com but very difficult to make any internal progress on discussing the job position with any HR or management team outside of your own location. It makes it difficult to grow within the company if you are interested in moving outside of the area you are currently working at. Also,...

    Show More

    Advice to Management

    Re-evalutate the one-year reapplication rule so that you and employers can be better utilized in more fitting positions.

    JetBlue2013-11-21
Found 7 reviews