JetBlue Reservations Reviews

Updated 29 Apr 2021

To filter reviews, or .
4.0
73%
Recommend to a Friend
94%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
51 Ratings
  1. 4.0
    Former Employee, more than 10 years

    The flexibility is amazing

    24 Apr 2021 - Reservations Agent in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The flexibility is amazing. They allow you to take your breaks when you want. You have the option to trade shift up to the minute before it starts. The values/culture is remarkable. The ceo is fantastic and makes even Frontline feel appreciated.

    Cons

    The biggest con is the pay. Other airlines offer way better pay. They also don't value agents who have been working for them for years. They fire senior agents so they can avoid paying them the higher pay.

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Great Company!

    29 Apr 2021 - Reservations Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best Culture! Fantastic work environment.

    Cons

    Pay sucks. Management tries to work on it.

    Be the first to find this review helpful
  3. 5.0
    Former Employee, more than 1 year

    Awesome company

    9 Apr 2021 - Reservations Agent in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture, opportunities, benefits, flexibility, growth.

    Cons

    Salary, time off, nothing else really.

    Continue reading
    Be the first to find this review helpful
  4. 3.0
    Former Employee

    Reservations

    29 Apr 2021 - Reservations Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, flight benefits

    Cons

    Shift selection, inbound calls, time off

    Be the first to find this review helpful
  5. 2.0
    Former Employee, less than 1 year

    Not for me

    16 Apr 2021 - Reservations Agent in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co-workers Liked my management Company Transparency, Ability to talk to upper management Training was good

    Cons

    Mandatory OT with no days off No work/life balance Low Pay Unclear work direction Constant procedure and guideline changes with no communication

    Be the first to find this review helpful
  6. 3.0
    Current Employee

    JetBlue

    22 Apr 2021 - Reservations Agent in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well rounded on boarding experience

    Cons

    It is Based off seniority

    Be the first to find this review helpful
  7. 5.0
    Current Employee, more than 5 years

    Best company

    15 Mar 2021 - Reservations Agent in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They care about their employees -great benefits- flexibility- and remote

    Cons

    Other than picking up mandatory hours which is overtime- when needed

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 5 years

    Best job ever

    3 Mar 2021 - Reservations Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love my job is the best company aver

    Cons

    Nothing to say about it

    Be the first to find this review helpful
  9. 4.0
    Former Employee, more than 1 year

    Gret Company - Poor Execution

    15 Feb 2021 - Reservations Crew Member 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    JetBlue was a great company to work for. They really inspired greatness. Great benefits.

    Cons

    Don't pay too well, but benefits make up for it.

    Be the first to find this review helpful
  10. 5.0
    Former Employee, more than 1 year

    JetBlue is still amazing!

    5 Jan 2021 - Reservations Agent in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay not be the best for customer service, but the travel benefits and working from home make it all worth it.

    Cons

    The pay starts at a middle-tier level for customer service.

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 93 Reviews

Popular Careers with JetBlue Job Seekers

Talent Acquisition Manager
Learn About the Job
JobsSalariesInterviews

Work at JetBlue? Share Your Experiences

JetBlue logo
or