JetBlue "airlines" Reviews | Glassdoor.co.uk

JetBlue Employee Reviews about "airlines"

Updated 24 Jun 2019

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Found 1076 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
70%
Approve of CEO
JetBlue CEO Robin Hayes
Robin Hayes
401 Ratings
Pros
Cons
  • "A lot of down time in between flights and that prompts the drama among crewmembers(in 40 reviews)

  • "Low "top out" for senior hourly employees compared to major airlines(in 39 reviews)

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Reviews about "airlines"

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  1. "Really good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ground Operations in Newark, NJ
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    They really care for their employees "crewmembers"

    Cons

    Salary should be higher compare to other US airlines.

    JetBlue2019-04-05
  2. Helpful (6)

    "A part/time Job You Can Sink Your Teeth Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ground Operations in Washington, DC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Incredibly diverse set of colleagues A grass-roots work environment where you feel like a professional Great travel benefits, access to health and dental at 30 hours, performance bonuses and profit sharing no matter how low you are on the totem pole, Easy to trade to tailor your schedule to your life after 90 days. Great training down in Florida. Very good direct relationship between crew and management. No union...

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    Cons

    The company is evolving from founding principles slightly and work conditions are slowly changing too to look like the big guys. Like any airline job, you can get bounced quickly if you aren't dependable (on-time, safe, polite to colleagues. (this is actually also a plus of working for Jet Blue if you care about your work) Low "top out" for senior hourly employees compared to major airlines....

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    Advice to Management

    More talented (and otherwise experienced) part timers in the field should be encouraged to rise into management positions to help the HQ local station disconnect. Stay consistent with info and policy flows in the company.

    JetBlue2019-01-21
  3. Helpful (5)

    "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time for more than 8 years

    Pros

    I have made some life long friends working here. We still operate like a small company and in smaller bases we get to fly often with the same people, it gives us an opportunity to become close. The flight benefits are great. Once you get over the 5 year pay hump, the pay becomes great but it also depends on how much you are willing to work. The job is fairly easy wit a lot of downtime. JetBlue has a great JetBlue Scholars...

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    Cons

    Over the past few years, management has become disengaged from frontline crewmembers. We used to be a very crewmember centric organization, as a matter of fact, we set the standards on how employees are to be treated. Delta took note and ran with it. Our poor Leadership/Crewmember relations shows by the election of 3rd party representation from two major work group. Our airplanes are poorly maintained and interiors...

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    Advice to Management

    Treat your employees the way you want them to treat your customers. When the company started, we set a new high standard on how employees need to be treated. Delta took note and ran with it. Can we please get back to basics, improve our crew relations and become a bit more crew member centric? Aslo, can we please focus on one thing and do it right, being an airline and not a tech or venture capital company.

    JetBlue2019-02-12
  4. Helpful (8)

    "Good Job That Could Be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ground Operations in Boston, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time for more than 8 years

    Pros

    Ability to trade away or pick up extra hours as long as a quarterly minimum is met. Depending on your department you may have a lot of down time where you sit around waiting for assignments (could be a considered a con to some). Shifts are bid quarterly by seniority (your schedule may change if you don't have enough seniority to hold the line you want. You can pick up overtime shifts after only working 30 hours in a...

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    Cons

    Sick time and vacation time are accrued weekly instead of given at the start of the year. They also come from the same bank so you have to choose between taking a vacation or getting paid when sick. Medical and dental have steep weekly premiums with a huge deductible, and a separate and expensive ER copay that doesn't apply to your deductible. It's a 24/7/365 operation. Shift times are terrible. You either start super...

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    Advice to Management

    Treat your employees better rather than making empty promises. Stop sending out annual surveys if you're not going to listen to what people are telling you. Review all of our compensation and benefits at one time (like a union would do) so we have a clearer picture of the trade-offs and compromises that are being made when we ask for more or give something up as part of a negotiation. Stop spending millions on trying...

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    JetBlue2019-01-05
  5. Helpful (1)

    "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Flying benefits: Free standby on JetBlue and discounted on other airlines. Great mid-level supervisors. Ability to trade schedules with other agents when operations are normal.

    Cons

    Schedules are terrible including holidays and weekends. When irregular operations you are forced to work overtime. No employee development, no career advancement opportunities or culture. Overwhelming majority of supervisors and management are women, there is a clear bias to hire and promote women (nothing against women, just stating the facts). Management has been in their position for 15+ years, so no new ideas, set...

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    Advice to Management

    "Doing the right thing" culture is not for customer only but for employees as well. Doing the right things is not dictated by wall street or investors. Otherwise don't call it "doing the right thing". If you care to listen, then listen, do you really think a once a year "speak up survey" is enough? How is it working out? What does the high turn over rate tell you? You can do much ... much more.

    JetBlue2019-01-07
  6. "Wonderful Company at a Corporate Level, Poorly Run Station"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    JetBlue truly cares about it's crewmembers and offers very generous benefits. They try to keep crewmembers in the loop by continually sharing company information and news.

    Cons

    Pay is lower than other airlines and they make their crewmembers do more work than other airlines. The station I work at is run terribly and it seems like they never focus on growing small stations, only focus cities.

    Advice to Management

    Focus more on growing small cities, and don't sit on the back burner and wait to see what other airlines are going to do as far as growing flights. Take more initiative to grow your cities and route network. And give us equipment and tools to do our jobs that actually works well.

    JetBlue2018-09-29
  7. Helpful (4)

    "Good company, not so great station"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Fast pace, flexible time off if you work deals with co-workers, awesome customers, excellent company policies that help you make customers happy, great opportunities for lateral movement within the company to other cities/countries, amazing travel benefits. (better than most airlines).

    Cons

    At the station level, there can be gossip, brutal bullying, management incapable or unwilling to correct toxicity, and favoritism.

    Advice to Management

    Control your toxic station culture.

    JetBlue2018-09-13
  8. Helpful (2)

    "Not the best airline but not the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Operations in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue part-time

    Pros

    Flight Benefits Hotel Discounts Car Rental Discounts

    Cons

    High turnover rate Crazy Hours Low Pay compared to other airlines Seemingly unreasonable amount of information you are expected to memorize and not to mention high stress levels.

    Advice to Management

    Management in Atlanta is very unorganized and only cares about staying under budget in order to receive a bonus at the end of the year.

    JetBlue2018-05-22
  9. Helpful (7)

    "The not so cool JetBlue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Revenue Management Analyst in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time for more than 3 years

    Pros

    Free flight perks, exposure to the inner workings of a Fortune 500 company.

    Cons

    Where do I start...JetBlue was a great company, they kicked out the original CEO and founder in 2007, then in 2015 they kicked out the 2nd CEO (also a founder) and ditched humanity to pursue brown-nosing to Wall St. JetBlue lost focus of showering customers with that enjoyable travel experience they once pioneered, and also slipped in their appreciation of the precious resource that built their Brand, the Crewmembers....

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    Advice to Management

    Sweet talk Wall St to keep them quiet, but focus on what really matters (dare I say like Southwest Airlines), focus on making your employees happy and in turn they will make the customers happy, which in turn will make your shareholders happy. Recognize the high turnover rate, it should be a metric on the Quarterly earnings calls, and put the focus back where it belongs, the employees and the customers, Wall St will be...

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    JetBlue2018-03-29
  10. Helpful (28)

    "Flight Attendant Blues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time for less than a year

    Pros

    You will have a guarantee of 75 hours, whether you fly them or not (@$21). You will be based in BOS or JFK out of training and inflight does a good job of getting you resources to find housing in your new base. The inflight team and your co-workers are a great support system. Jetblue offers free unlimited flight benefits in core(main cabin) to you and your family. Jetblue does not oversell seats so the chance of you...

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    Cons

    Low pay compared to the industry. This may be a pro for some if you live at your base but you don't fly much on reserve except for holidays and irregular operations. On the average, you will fly 35-40 hours monthly (in JFK). You are paid on the 8th and 20th with your average paycheck of $500 after taxes. The only way you can make extra money is to peddle the JetBlue credit card on your flights and for every approved...

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    Advice to Management

    More transparency with your crewmembers. When your employees are unhappy, there is a reason. Listen to them and make adjustments not excuses after excuses. Invest in new software before new planes and Mint.

    JetBlue2018-01-02
Found 1076 reviews