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John Lewis Reviews

Updated 20 April 2018
771 reviews

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3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Paula Nickolds
132 Ratings

771 Employee Reviews

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Pros
Cons
  • Long hours, systems could be slicker (in 40 reviews)

  • Erratic pay bands that make it hard to achieve a pay rise (in 20 reviews)

More Pros and Cons

  1. Featured Review

    "The Odney Club - Such a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cookham, England
    Current Employee - Anonymous Employee in Cookham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Lewis full-time (More than 10 years)

    Pros

    As part of the John Lewis Partnership you can enjoy all the benefits of being a Co Owner of the business. Working in one of the Partnerships 5 Hotels, open to employees of John Lewis & Waitrose, you get the satisfaction of providing a great leisure benefit for Partners whilst working at a beautiful country club set in 120 acres, on the river.

    Cons

    As with any hotel, working at The Odney club can be hard work. In front of house areas, you spend many hours on your feet. In housekeeping, the work is physically demanding and many departments require you to work a mixture of early mornings and evenings, not to mention weekends. That said, if you love providing great customer service and pride yourself in delivering a total guest experience which exceeds the marketplace, the Pro's outweigh the Cons.

    Advice to Management

    Shout about what a great place to work The Odney Club is.


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis part-time

    Pros

    Friendly people, great atmosphere,

    Cons

    Long shifts, asking too much,

    Advice to Management

    None

  3. "Catering Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Assistant
    Current Employee - Catering Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at John Lewis part-time (More than a year)

    Pros

    Absolutely love the people, I am university so I only work weekends but I love how the full time and part time staff mix together so well. Managers are great, feels like a family! There are lots of different roles within the job for example you could be on the till or serving coffee so each day is different rather than the same thing every shift!
    Given lots of opportunities to try other departments and gain more skills! Saturdays are the best as always busy !
    Really understanding about university work, allow time off when have deadlines and really appreciate that we work hard outside of the job aswell

    Cons

    Can be stressful at times

    Advice to Management

    Listen to staff's ideas (which they do)


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in London, England
    Current Employee - Sales Executive in London, England

    I have been working at John Lewis part-time (More than 5 years)

    Pros

    Best customer service
    Training programs available
    Leisure activities and clubs
    Diversity
    End of year bonus

    Cons

    Don't get to travel
    Working in retail in general is not as it used to be anymore


  5. "MAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MAA in London, England
    Former Employee - MAA in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Lewis full-time (Less than a year)

    Pros

    Best place to work, friendly colleges including cross department, great training and personal development.

    Cons

    None accept too many systems to learn

    Advice to Management

    None


  6. "Great bonus"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis part-time

    Pros

    - partner discounts were generous
    -bonus
    -structure

    Cons

    - wage was poor
    - hours were poor


  7. "Inter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in London, England
    Former Employee - Customer Service Associate in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at John Lewis full-time (More than a year)

    Pros

    Good pay ,benefits and discounts

    Cons

    Rude management ,rude colleagues, short breaks

    Advice to Management

    Listen to your staff

  8. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Lewis full-time

    Pros

    Good opportunities for development in job/ into other areas of the business.
    Bonus each year.
    Fair annual pay rises, based on performance.
    Great benefits - discount at restaurants, theatres, etc.

    Cons

    Fairly static work environment - not very innovative/ forward thinking.
    Progression difficult due to low turnover rate in higher positions.
    Fairly repetitive day to day work.


  9. "Great First Part-Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Cambridge, East of England, England
    Former Employee - Sales Assistant in Cambridge, East of England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at John Lewis part-time (More than a year)

    Pros

    Pleasant working environment
    Working on the shop floor from the first day
    Several breaks throughout day, with nice employee lunch area
    Team meetings at the beginning and end of each day
    Variety of roles throughout the day
    Good employee discount for everyone (after 3 months), including benefits in local businesses
    Constantly changing environment, with new promotions and technologies used
    Rate of pay slightly better than other retail stores
    Customers generally pleasant

    Cons

    Manager took little responsibility to ensure new department staff were trained quickly
    Communication of department news was lacking for part-time staff
    Spent a lot of the day tidying up after customers
    Sales staff have no say in the design of the department or the items on display

    Advice to Management

    Assign a mentor to new staff to ensure all appropriate training is done as quickly as possible, and they are integrated within the department quickly. Somebody to organise everything they need would be useful, including little details like a name badge and uniform purchasing.


  10. "Catering"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at John Lewis part-time

    Pros

    Care for their staff and good customer service

    Cons

    Pay is not as good if you are working full time and are an adult


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