Kaplan International Reviews | Glassdoor.co.uk

Kaplan International Reviews

Updated 1 Nov 2019

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3.5
61%
Recommend to a Friend
64%
Approve of CEO
Kaplan International CEO David Jones (no image)
David Jones
43 Ratings
Pros
  • "I had the pleasure of working at Kaplan International Toronto for two years and it was a very positive and fulfilling experience(in 9 reviews)

  • "Nice people, multi-cultural office(in 9 reviews)

Cons
  • "Pay could be higher for a job that requires a Bachelors, more opportunities for full-time work(in 12 reviews)

  • "There are very few benefits available to part-time teachers(in 10 reviews)

More Pros and Cons
  1. Helpful (4)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaplan International full-time for more than 5 years

    Pros

    - Diverse colleagues and students from all over the world and events that echo this organised in the office. - Opportunities for development and growth for those willing to work hard. - A genuine obsession for customer satisfaction! It's not enough to be rated 'good' by students. At all levels, Kaplan truly strives to ensure all customers have an excellent experience and take on board all feedback. - Transparency... and honesty from SMT about overall business strategy and goals which are communicated to all levels of the business. - A constantly evolving and adaptive company that is responds to change (this could also be a con for those who prefer more routine). - An extremely supportive culture - ideas are listened to and encouraged, and people are made to feel valued. Managers genuinely care about the people in the business and support them in their careers.

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    Cons

    - The ELT sector isn't for the faint hearted, especially in the current climate. Geopolitical factors mean that it's harder for language schools to operate than ever, which means the business has had to make difficult decisions over the last year to adapt and survive when many others haven't. Redundancies never sit well, and staff morale has naturally suffered as a result of these difficult decisions. - Working at... Kaplan, even before these wider challenges, is hard work. No two days are the same and change is inevitable. You may have a to-do list for the day that you have to completely abandon because something else has happened which you need to react to (this could also be a pro for those who like change). - The seasonality of the business means that summer is the peak season, which means that time off can be harder to come by. In these busier times, you may be required to work overtime.

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    Advice to Management

    The transparency of our business plan really is appreciated by staff - please continue to keep us updated on our progress. Stay on track with the current plan - it will make the tough times worth it. Invest wisely in the coming year and continue recognising the efforts of staff in these tougher times.

    Kaplan International2018-12-31
  2. "Great for learning new skill set, horrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support 
    Recommends
    Approves of CEO

    I worked at Kaplan International full-time

    Pros

    Great People to work with Amazing after work parties and activities Working with a very diverse background There is a bar downstairs!!!

    Cons

    Pay is terrible and IT structure is ridiculous a simple hardware refresh project has been on standby for over 1.5 years Constant redundancies due to failed business plans No pay increase

    Kaplan International2019-11-01
  3. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Recommends

    I worked at Kaplan International full-time for less than a year

    Pros

    Lovely people, great atmosphere. Management organised events/food whenever there is a special occasion. It’s clear the company cares about employees

    Cons

    Underpaid. slightly stressful at times

    Kaplan International2019-10-26
  4. Helpful (1)

    "Better than most ESL schools"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ESL Teacher in London, England
    Recommends

    I worked at Kaplan International part-time for more than 3 years

    Pros

    Great Head teacher. People willing to help and share ideas in the teachers room

    Cons

    The usual issue of putting students into levels they shouldn't be in because of class numbers or complainers

    Kaplan International2019-09-17
  5. Helpful (2)

    "Started as great opportunity, now it's just something you have to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Executive in West Kensington, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kaplan International full-time for more than 3 years

    Pros

    The people I work with are to be completely honest the only reason I haven't left yet. After the redundancy in 2017 the atmosphere just changed completely, teams were ripped apart and it's not a great place to go to anymore.

    Cons

    The workload and responsibility keeps increasing but salary is not being adjusted accordingly, don't feel very valued in general. All is good as long the numbers are looking good for SMT. Not many career opportunitites either let alone anyone encouraging you to go try something else within the company so most people just leave once they've found a better job.

    Advice to Management

    There is a lot of talk to how much you care about your employees which is great but this only counts for management position. I feel like everyone else is forgotten and not important enough.

    Kaplan International2019-09-23
  6. "Great City, Great Students, Horrible Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tutor in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Kaplan International part-time for less than a year

    Pros

    The students were very friendly and engaged.

    Cons

    The DOS was extremely strict. Constant observations and if they didn't like you, you were out of the door! They always prioritised female members of staff with regards to hours. There is a very strong culture of misandry in the management. The layout of the building is too complicated. DOS once insisted on holding a weekly meeting despite a fire alarm evacuation taking place at the time, it was gray, cold... and inaudible. One fellow teacher who had been in the profession for 20 years and worked both in their native country and the UK was driven to the point of breakdown.

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    Advice to Management

    Treat your staff better and have faith in them. Don't prioritise staff members by their gender. It gets noticed and creates a massive divide.

    Kaplan International2019-09-29
  7. Helpful (2)

    "It is not a place to stick around for long"

    StarStarStarStarStar
    Former Employee - Content Editor 

    I worked at Kaplan International full-time for more than 3 years

    Pros

    Good friends made there to this day

    Cons

    repetitive work with no rewards

    Kaplan International2019-07-24
  8. "Good working environment, poor business direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kaplan International full-time for more than a year

    Pros

    - Decent pension scheme - International environment - Canteen

    Cons

    - Politics - No clear vision as the department kept on being restructured

    Kaplan International2019-06-12
  9. Helpful (2)

    "Marketing team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Kaplan International full-time for more than a year

    Pros

    • Nice people, multi-cultural office • Good gender balance in senior leadership • Products doing well so plenty of money floating about

    Cons

    • Weird hierarchical, deferential culture. You're told "never say no to your manager", must do what they say even if it's obviously daft. • No chat, people just silently skype message. Even if sitting next to you. • Middle managers seem to be there because they've hung around long enough, not because of skills or ability • No flexible working

    Advice to Management

    Get some fresh blood and fresh perspectives. And people skills training for line managers.

    Kaplan International2019-04-27
  10. Helpful (1)

    "Marketing Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Executive in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Kaplan International full-time for more than 3 years

    Pros

    Fantastic culture, international team, great office facilities.

    Cons

    No clear career progression structure, few opportunities for promotion, lack of strategy on the top level.

    Kaplan International2019-04-02
Found 195 reviews