Kayak.com Reviews | Glassdoor.co.uk

Kayak.com Reviews

Updated 17 April 2019
152 reviews

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3.7
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Kayak.com CEO and Director Steve Hafner
Steve Hafner
107 Ratings

Employee Reviews

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Pros
  • "Great culture, work/life balance" (in 21 reviews)

  • "I think Kayak has the best of both worlds in terms of company culture and work environment" (in 19 reviews)

Cons
  • "communication between teams is often slow and clunky" (in 4 reviews)

  • "Independent nature of teams sometimes means limited access to upper management" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fun place to work, with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time

    Pros

    Treated like adults, great socials and lots of different personalities!

    Cons

    Some things are communicated slowly

    Kayak.com Response

    22 Apr 2019 – SVP, People

    Thank you so much for taking the time to leave your feedback. I’m delighted to hear that you are having a positive experience and enjoying the empowerment we aim to give our team. Fair point on the... More


  2. Helpful (2)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time

    Pros

    freedom, great culture, great offices

    Cons

    PC, politics over data

    Advice to Management

    stick to data

  3. Helpful (11)

    "Worse work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kayak.com full-time

    Pros

    Plenty of food in the canteen and work/life balance

    Cons

    Disgusting internal politics, dodgy things going on, constant change of direction, no support whatsoever. I would not recommend working there to my worse enemy

    Advice to Management

    Change the management


  4. Helpful (2)

    "Shocking Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time (More than 3 years)

    Pros

    Office is in a great location (Zurich), some really talented colleagues, company is generally doing well (on paper)

    Cons

    It has all be said before in previous posts

    Really poor management, individuals are put into a position of power with lack of experience, self interested in their own progression and perception by their senior managers. Often selected because of their relationships internally rather than skills and ability.

    Shocking communication.
    The review process is awful, on several occasions new employees have been let go at the end of the 3 month probation despite receiving no negative feedback before.
    Information to you can be limited like colleagues can be let go in your office and you are not made aware.

    Managers are all doing their own thing (coming back to perception) with lack of co-ordination/strategy between the different teams.

    Hire and Fire, over the last 2 years whole teams have been let go despite even actively recruiting for these teams in the weeks leading up up to it. No one seems to be safe despite the MD stating otherwise.

    HR is non existent. There is zero support for employees

    Advice to Management

    Start listening to current employees rather than ignoring their feedback just because KAYAK is doing well compared to its competitors.
    Hire and promote based on ability
    Define a strategy and stick to it


  5. Helpful (2)

    "Random"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Kayak.com full-time

    Pros

    Okay to stay for a year or so. A few really outstanding smart people.

    Cons

    Random promotions, titles and raises. Firings are random too.
    Titles mean nothing, senior engineers sometimes worse than non-seniors.
    Crappy managers, most of projects end up in chaos, which is called “agile” here.
    Zero communication between departments, throw over the fence attitude.


  6. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Cambridge, MA (US)
    Former Employee - QA Engineer in Cambridge, MA (US)
    Recommends
    Approves of CEO

    I worked at Kayak.com full-time (More than 5 years)

    Pros

    - Great flexible environment, with a good work life balance

    Cons

    - Limited growth opportunities in the Quality Team


  7. Helpful (10)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campaign Manager
    Former Employee - Campaign Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time (More than a year)

    Pros

    - Used to be a good working environment now that has been lost too

    Cons

    - People get fired all the time for no reason - zero job stability
    - Management decides to make changes and throws everything upside down
    - Stressful environment

    Kayak.com Response

    22 Apr 2019 – SVP, People

    Hi and thanks for the review. It looks like you were impacted by the recent restructuring in Europe, which I know was very difficult. The restructuring was to improve communication and coordination... More

  8. Helpful (12)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Zürich (Switzerland)
    Former Employee - Manager in Zürich (Switzerland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time (More than a year)

    Pros

    Laid back culture, free fruit in the morning, a ping pong table.

    Cons

    Lack of management skills, young people with big job titles. Typical American company that acquires other companies and sack everyone with no feelings

    Advice to Management

    Good luck for the future! If you continue this way nobody will work for kayak

    Kayak.com Response

    22 Apr 2019 – SVP, People

    Hello. Thanks for the feedback although I’m sorry to hear that you did not have a positive experience. It looks like you have already left so you won’t get to see it but we are investing a lot in... More


  9. Helpful (15)

    "Very stressful environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time (More than a year)

    Pros

    The only pro I could think of is the Tuition fees reimbursement policy for 5000 USD a year.

    Cons

    - You won't get the tuition fees approved easily
    - Unless you work like a machine, you will always be made to feel worthless
    - Kayak's hobby is to acquire small companies and layoff people in bulk
    - No competitive salary
    - You will be repeatedly be assured that your job is not at stake and would be let go with no prior warning or whatsoever.
    - Management has no clear vision or plans
    - Product quality only goes downhill as they acquire more companies and still there is no solid plan to make everything work together.
    - No work life balance.

    Advice to Management

    Aside from loving number, learn to value humans as well.
    Challenge people intellectually but don't make them work like machines.

    Kayak.com Response

    22 Apr 2019 – SVP, People

    Thanks for taking the time to leave feedback although I regret that you felt it was a very stressful environment. Being impacted by the recent restructuring in Europe I can understand your feelings... More


  10. Helpful (14)

    "Good only for a short time, bad management leads nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com full-time (More than a year)

    Pros

    Pretty international vibe with offices in Europe, Asia, and US. If you're lucky enough to work in a project that involves different teams, you might travel a lot for business. Great opportunity to learn new things using the annual tuition fee. Decent work-life balance.

    Cons

    The only what KAYAK cares about is money. That's why they acquire smaller companies, destroy their product and brand and fire hundreds of people. The corporate culture is very American and very fake, with several layers of approvals for each public communication. Internal tools and technologies are lame and useless.
    None of the top management resigned or took responsibility for bad performance - and that's a standard in KAYAK because they would prefer to fire dozens of talented people instead of letting go inefficient, inexperienced managers and so-called VPs who are mostly pretending of doing something important.

    Advice to Management

    Don't be fake pretending to be "one team" - bring people together for real. Educate and carefully select who you are promoting as managers - since they have no idea how to manage a company.

    Kayak.com Response

    22 Apr 2019 – SVP, People

    Thanks for the feedback. I am glad to hear you appreciate our diverse employees, work-life balance, and tuition reimbursement. Of course, I am sorry to hear your feeling that KAYAK only cares about... More