Kayak.com Reviews | Glassdoor.co.uk

Kayak.com Reviews

Updated 22 Aug 2019

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Found 163 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
61%
Approve of CEO
Kayak.com CEO Steve Hafner
Steve Hafner
115 Ratings
Pros
  • "I think Kayak has the best of both worlds in terms of company culture and work environment(in 20 reviews)

  • "On top of all of that the work/life balance is great(in 19 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Fun place to work, with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time

    Pros

    Treated like adults, great socials and lots of different personalities!

    Cons

    Some things are communicated slowly

    Kayak.com2019-04-17

    Kayak.com Response

    April 22, 2019SVP, People

    Thank you so much for taking the time to leave your feedback. I’m delighted to hear that you are having a positive experience and enjoying the empowerment we aim to give our team. Fair point on the communication. As we grow quickly there are some improvements we could make in the ...

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  2. Helpful (2)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time

    Pros

    freedom, great culture, great offices

    Cons

    PC, politics over data

    Advice to Management

    stick to data

    Kayak.com2019-02-20
  3. Helpful (14)

    "Worse work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Kayak.com full-time

    Pros

    Plenty of food in the canteen and work/life balance

    Cons

    Disgusting internal politics, dodgy things going on, constant change of direction, no support whatsoever. I would not recommend working there to my worse enemy

    Advice to Management

    Change the management

    Kayak.com2016-11-17
  4. Helpful (5)

    "Weird vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in São Paulo, São Paulo
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com full-time for more than a year

    Pros

    Brand and integration with open table make it an unique company. Theres always changes on the site, a/b testings and teams working to make it better. Innovation can be constant

    Cons

    So many things can be very wrong, old school culture, square, no coaching or guiding. But the worst part, be prepared for constant talks with layers and compliance. Internal investigations about management miss behavior became ordinary and it’s not pleasant to stop the day and have to be interrogated

    Advice to Management

    miss behavior is well accepted, passing a wrong example from the top to the bottom, feels weird sometimes

    Kayak.com2019-08-23
  5. Helpful (1)

    "Excellent employer that promotes am ownership culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Manager in Berlin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than 5 years

    Pros

    Team members are given space to grow, domain over their work, no boundaries on where they can work. Everyone in the company has access to all data, source code, and tools in order to do their job as they see fit. This freedom comes with the accountability of ownership over your work. As a developer, this is a very rewarding experience. Additionally, the company invests a large number of resources into individual... development, training, and team events to foster a strong team culture and to help team members achieve their full potential.

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    Cons

    Those who require a lot of direction will not be successful in this company. If you expect leadership to relieve your pain points, then you'll probably be let down. The expectation of the company is that you will rise to the challenge of overcoming your own obstacles. The company operates with minimal overhead giving just barely enough resources to achieve the highest priority goals, which can be rather challenging... at times.

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    Advice to Management

    The management style at kayak is to step back and give the team ownership of the problem. However, they make an ever increasing amount of effort of collecting feedback and adapting the company to address issues.

    Kayak.com2019-07-24
  6. Helpful (2)

    "Management always sticks by your side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than a year

    Pros

    - Excellent management - Great compensation - Lovely locations - great culture - food catering! - excellent work outing & events

    Cons

    - Lots of recent acquisitions and mergers are putting light on the overall cohesion of the company

    Advice to Management

    You're doing great!

    Kayak.com2019-07-09
  7. Helpful (17)

    "Hollow corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com full-time

    Pros

    -Fast paced industry; great learning grounds for non-travel professionals -Brand recognition and resume builder

    Cons

    At its early years, Kayak was blessed by the results of its initial strategy in the US, leading to its IPO and acquisition by the Priceline group. Now, the company finds itself still recovering from a hangover that was the re org of its global commercial team, 2 years a go. Coupled with a few mismanaged acquisitions (Momondo/Cheapflights) and a merger with Open Table, the company is primed for a tough road ahead.... Competitors like Google Flights and Skyscanner caught up and outpace Kayak on product and as a performance channel for its partners. The global commercial team is small for the revenue it brings which leads to saturated titles and even bigger egos. The leadership team often chooses to fight internal battles to leverage or protect their own growth rather than welcoming different points of views, or simply executing on ideas that will help the business as a whole. This results in a clicky and toxic environment where result-driven work falls flat, because in the end it was all a fake meritocracy where "who you are close to" becomes the true success currency. Recently, there were attempts to improve the culture and internal process, but these efforts lacked authenticity, and ultimately, rewarded the very same leaders who turned a blind eye to the issues prior.

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    Advice to Management

    -Scrutinize senior leadership performance as you would with any employee. -Prioritize result-driven efforts. -Treat people as people and not numbers on the P&L. There are still amazing and talented people in Kayak who can help prevent a bigger downfall...

    Kayak.com2019-07-06
  8. Helpful (4)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Kayak.com full-time

    Pros

    Awesome Culture Good Benefits No unnecessary meetings Weekly lunch

    Cons

    Frequent change in management processes

    Kayak.com2019-06-26
  9. Helpful (13)

    "If you consider applying for a job at KAYAK , please read"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com full-time for more than 3 years

    Pros

    I have the pleasure of working with smart, agreeable and motivated folks especially in areas like finance, engineering or product. I think the “ground force” and the partners, not the management, is what will make you appreciate this company. These friendships and network is one of the things you can take away. They are the ones that make you enjoy coming to the office and having a good journey in the... short-medium term. There are also nice perks such as monthly social events, massages, some snacks and drinks which make it nice for fraternizing but also help pulling longer hours at the office.

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    Cons

    Let´s start by saying that KAYAK is an American company with an American culture and that it has grown extremely fast, from no more than 400 in 2015 to over 2,000 employees these days. Main cons I experience: 1. In my opinion, the biggest problem this company has is that it´s grown too fast for its own sake. The infrastructure, this is: People, Systems and Culture, was not ready to resist the influx of company... acquisitions and here I believe that leadership is to blame for not building the foundation. 2. They thought the mantra they have, ¨part cowboys¨, would sustain a growing complex global business, when in fact they needed to PLAN ahead. One of the biggest cons I see in this company is the lack of people at the top having the ability to build mid-long term strategies, a master plan and processes to deliver sustainable growth. I reckon we are in a fast moving industry, but unfortunately employees and partners need to buy into a vision and a strategy which you haven´t been able to set firmly. This has resulted in not so positive company results and a lot of the firing/sacking you have read from other negative comments on this page. There´s been redundancies among the different workforces, KAYAK and new brands acquired. 3. Providing a career path, competitive salaries or visibility and alignment between roles and functions is not their forte. This means that there are known compensation gaps; you do not know what are the career options in your foreseeable future or that nobody can explain how people hold director and above titles not having sufficient experience or know how. Let´s put it this way, HR is an ongoing chaos and do a disappointing work. 4. The partners, those who pay for the company services, have long noticed and remind: KAYAK is busy dealing with itself. This is normally driven by regular restructuring and lack of maintaining a sustainable business to provide a win-win situation to all stakeholders. 5. Firing, it´s a business and the company is entitled? Yes, BUT they do not consider the repercussions it has to the business partners and to the morale. Imagine being asked from one day to the other to leave not being able to say goodbye to clients or people whom you´ve worked with. What´s the image when a partner asks about a project you worked and colleagues know nothing or when a peer needs to deliver double the work to cover for those fired? These are dangerous grounds as not only KAYAK is demotivating its workforce but it´s hurting the hand that feeds it. 6. No commitment to any humanitarian or environmental issues. In today´s society, young generations consider companies that show actively their commitment to some of today´s issues, KAYAK does not stand by any of these nor has a CSR programme in the making. 7. Lastly, The simple fact that the positive reviews (4 and 5 stars) in this KAYAK page probably come from the fact that HR asks employees to write something good is disappointing. The quality of those reviews, please notice the 1 liners, will not help the reader to have an idea of the company and challenge the very existence of Glassdoor.

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    Advice to Management

    I´m not going to write any advise to management given that none of the latest colleagues that have left were asked to have an exit interview nor our feedback has been taken into account, hence implying management and HR are not interested and willing to change. I am going to write an advise to you, the undecided applicant: KAYAK is a neutral place for the short term (no more than 2 years). You can be a self... starter and try leading a few projects as you might be given some room to experiment and get some ownership. Together with some of the ground force you´ll work with, it might make your stay worth it. Now, if you are thinking you will land in a company that follows the trending topics on TED talks, LinkedIn blogs, management guidebooks, etc then you will arrive at the wrong destination. There's quite a lot of politics, uninspiring and incapable leaders, bad communication (internal and external), not much career prospects, no social or environmental programmes and very little emotional intelligence displayed by the leadership team. The above together with another pillar I consider for choosing a job, compensation, which is average-under what the market pays, makes me give it an underwhelming 2 star experience. I do hope this is useful to you as it´s been sincerely written

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    Kayak.com2019-07-01
  10. Helpful (3)

    "Good... Can be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Cape Town
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Kayak.com full-time for more than a year

    Pros

    Great colleagues. Good product. Growth opportunities are enough

    Cons

    Leadership not the best. Payscale is not competitive and does not want to retain talent Favouritism exists a lot especially in the commercial leadership

    Advice to Management

    Be more people focused in actual rather than lip service

    Kayak.com2019-07-11
Found 163 reviews