Kayak.com Reviews

Updated 6 Jul 2020

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2.7
45%
Recommend to a Friend
50%
Approve of CEO
Kayak.com CEO and Director Steve Hafner
Steve Hafner
136 Ratings
Pros
  • "On top of all of that the work/life balance is great(in 22 reviews)

  • "fast paced tech company at the forefront of travel industry(in 9 reviews)

Cons
  • "While the people are smart, many of those in upper management are very fake(in 8 reviews)

  • "As I said, I was pretty insulated from the senior management so I can't say if they're good or not(in 5 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time

    Pros

    freedom, great culture, great offices

    Cons

    PC, politics over data

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  2. Helpful (8)

    "Hold out for something else"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Staff in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time

    Pros

    - free snacks - ping pong and playstation - if that stuff at work impresses you - the chance to spend the office social budget on your own personal gains if you can get yourself into the social committee!

    Cons

    - little chance of progressing - extremely unpleasant, cynical, uninterested HR - awful cross-department communications - psychological bullying - favouritism - lots of stupid meetings - no belief in diversity or equality - its just lip service and box-ticking - London office is a toxic environment full of cliquey, tryhard, backstabbing people - regular redundancies and "overhauls"

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  3. Helpful (9)

    "Wouldn't trust this company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kayak.com full-time

    Pros

    Good benefits for permanent employees.

    Cons

    - HR in London haven't got a clue what they're doing - Shooting from the hip mentality .. - Don't follow GDPR accurately, nor do they follow their own processes - Remove people from the business if they deem them to be a 'problem' - American company with no idea how to work with other regions

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  4. "Agile and flexible working environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Software Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kayak.com full-time for more than a year

    Pros

    Lots of great Benefit and progress faster

    Cons

    There is lots of collaborative teams which are based in different part of the world which sometimes make difficult to adjust.

  5. Helpful (1)

    "A Good Place To Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than a year

    Pros

    Great team and managers who push you to aim higher in your role

    Cons

    No cons, been working here for almost two years and it's still a great place to work

  6. Helpful (9)

    "Good for commission-seekers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Kayak.com full-time for more than 3 years

    Pros

    Good commission scheme if you like media selling. I recommend to join Media Solutions if you have a choice.

    Cons

    Lack of vision and customer purpose. management doesn’t like being challenged in general so this job is if you’re looking for a role where you execute

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  7. Helpful (15)

    "Pretentious and Very Fake"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kayak.com full-time for less than a year

    Pros

    - offices are well presented, employees have their own desks and enough space to work effectively and can be in their own bubble to be productive - generous snacks and social events - offices are quiet and allow a focused workflow - because everybody works and is productive, there's a great buzz in the air - generous allowance when traveling on company expense

    Cons

    - if you've been hired externally, you're not allowed to settle into the company or learn how their processes work. Kayak has its own software and internal programs, it is expected of you to know the ins and outs of the company ideally from your second day onwards. After 3 months you should be best buddy with everyone and have acquired the expertise of someone who's done the job for 6+ years - Colleagues are fake and will throw you under the bus at any given opportunity. Unfortunately, most don't understand the concept of trust and can't communicate effectively. e.g. if there's a problem they will lie straight into your face that everything is ok, but they will ambush and bad mouth you to your manager. On the one hand, they want you all to be best friends and a "family" (I don't need another one, I already have a family!) but as soon as you think you're building meaningful relationships, you're backstabbed. - Kayak doesn't like change hence why only a handful of selected core employees are allowed to stay. The rest is Hire and Fire - a lot of very young inexperienced people with big job titles and no actual manager responsibilities - Hire and Fire. Kayak is well known for this shady and highly questionable practice, a lot of talented people out there avoid Kayak and Recruiters don't want to work with the company anymore - No one is safe. You can do an amazing job, receive outstanding praise and the next thing you know you get fired for no reason (or the most pettiest reason). Redundancy is unfortunate, but at least be fair and give people honest feedback and a chance in the form of an improvement plan. - Once fired they will treat you like a criminal including post shaming at its finest. Not sure if this is how you want to treat former employees as word spreads fast in the industry and I can see clients being put off by this. - American Company with zero understanding of European culture. US Employment at will (fire at any given moment without reason) does not exist in Europe - Very aggressive towards introverted employees and no drink shaming. Extroverted employees who binge drink and come to work drunk after a Social are celebrated as heroes - ALL work Socials are binge drinking sessions - a lot of boring, pointless and unnecessary meetings in which 50% of the time is wasted on repeated conversations what has already been said over and over discussing aspects but not moving forward. Kayak people love to hear themselves talk, even if agenda of the meeting was clear and fully understood they insist you "say something" and repeat back like a 5-year-old that everything was understood. Doesn't matter what you say even if it's not relevant or productive - Managers don't practice what they preach, hence why mega fake and pretentious. Lead as an example! - No team structure. Manager is "too busy" to do their actual managing responsibilities, team is too junior and if there is a senior member they are most likely stacked with too much work so you're constantly left by yourself figuring things out (esp dangerous in the onboarding stage) - Employees are played against each other by senior management. Threats to not receive promotions, pressure and intrigues - the workload is insane for the little pay they offer - Employees who chat all day are favoured to those who work and want to remain professional - extreme interference in your personal life and lifestyle - You don't even get an exit interview - the company is not interested in keeping positive relations to former employees, they rather waste money for further recruiting and new hires which will be fired after 3 months - career opportunities only to those who've worked there for two years and win a competition, so if you're not backstabbing, binge drinking or prepared for other controversial practices you have no future at this company

  8. Helpful (16)

    "Worse work experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Kayak.com full-time

    Pros

    Plenty of food in the canteen and work/life balance

    Cons

    Disgusting internal politics, dodgy things going on, constant change of direction, no support whatsoever. I would not recommend working there to my worse enemy

    Continue reading
  9. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kayak.com full-time for more than 5 years

    Pros

    Good benefits and friendly people

    Cons

    A very steady environment that doesn't encourage trying new things

  10. Helpful (2)

    "Great company and greater colleagues"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Concord, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for less than a year

    Pros

    Flexible work environment, great learning opportunity (if interested in travel industry), challenging work, awesome and passionate colleagues, positive plus always smiling CEO, free lunches on Wednesdays and lots of snacks + beverage options

    Cons

    Onboarding isn't that great ( due to there is a steep learning curve), sometimes the work seems monotonous and boring, not very competitive compensation

Found 185 reviews