Does Kilwin's Chocolates pay their employees well?

According to anonymously submitted Glassdoor reviews, Kilwin's Chocolates employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Kilwin's Chocolates. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Kilwin's Chocolates?

68% of Kilwin's Chocolates employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kilwin's Chocolates 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Kilwin's Chocolates?

Sales Associate (27) , Cashier (17) , Ice Cream Scooper and Cashier (10) , Manager (9) , Sales Associate/Cashier (8) , Shift Leader (6) , Assistant Manager (5) , Ice Cream Scooper (5) , Supervisor (5) , Counter Sales Representative (4) , Customer Service (4) , Customer Service Associate (4) , Shift Lead (4) , Shift Supervisor (4) , Cook (3)

What are the pros of working at Kilwin's Chocolates according to real employee reviews?

"Great people to have fun with they give chances to all sorts of people to start work." ((in 20 reviews)); "Get samples and coworkers are nice" ((in 15 reviews)); "Flexible schedule and time off" ((in 7 reviews)); "Fun work environment, premium product, good management" ((in 6 reviews)); "Free ice cream and chocolate" ((in 6 reviews))

What are the cons of working at Kilwin's Chocolates according to real employee reviews?

"Management is awful." ((in 13 reviews)); "low pay but that is expected" ((in 11 reviews)); "Late nights long hours & bad owner" ((in 10 reviews)); "Often, I would request help from other employees to keep a line from forming but my managers would allow the other employees to stand around and chat." ((in 6 reviews)); "The boss was deeply shady with his payment and legal practices" ((in 4 reviews))

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Kilwin's Chocolates

Kilwin's Chocolates Reviews

Compare reviews

4.0

68% would recommend to a friend

(231 total reviews)

Don McCarty

83% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.9

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

3.3

Career opportunities

Kilwin's Chocolates has an employee rating of 4.0 out of 5 stars, based on 231 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kilwin's Chocolates employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

231 reviews

2.0

21 Oct 2018

Could have been a better experience.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

-Discounts on merchandise, both made in-store and factory.

Cons

- Manager/ owner were rude - Since they're in touristy areas, your work load depends a lot on seasons, weather, and time of day.

5.0

2 Feb 2026

Great!

Scooper

Recommend

CEO approval

Business outlook

Pros

Amazing Company to work for !

Cons

no unlimited ice cream :)

5.0

28 Feb 2023

Great place to work

Production assistant

Recommend

CEO approval

Business outlook

Pros

Extremely friendly people, the job is fun and tips are great, you’ll meet lots of friends and interact with interesting people as you work. As a retail employee, you’ll scoop ice cream, check people out, make coffees and hot chocolate, and talk to guests. If you go the production route, you’ll be making the products for the store. You’ll learn to make fudge, caramel, how to dip chocolate, overall a very cool job. Both routes are very rewarding positions.

Cons

No cons. A great place for a young person, probably age 15-21 to work part time. Be ready for busy weekends and you’ll be all set.

Viewing 1 - 3 of 231 Reviews

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Jobs at Kilwin's Chocolates

Ice Cream Scooper -Nights and Weekends

Kilwins Nashville General Manager

Retail Production Cook

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Kilwin's Chocolates Reviews

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Reviews by job title

Could have been a better experience.

Great!

Great place to work

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