Kinex Telesales Agent Reviews | Glassdoor.co.uk

Kinex Telesales Agent Reviews

16 reviews

Filter

Filter

Telesales Agent

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Kinex CEO Chris Earle
Chris Earle
11 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Very good working environment, never a dull day in the office" (in 9 reviews)

  • "Nice colleagues, good quality support, the South Manchester office is a great place to be" (in 8 reviews)

Cons
  • "hire and fire job; they'll fire you after your first week if you don't get an appointment (reach targets) even though you're still in training" (in 7 reviews)

  • "long hours, dry spells in performance" (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "A place to progress and earn good money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent/Closer in Manchester, England
    Current Employee - Telesales Agent/Closer in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (More than 3 years)

    Pros

    -Working hours are great 8.30-5.30
    -No weekend work
    -A lot of incentives in place to motivate and earn a bit of extra cash
    -Management spend a lot of time with employees to train and develop
    -Basic wage is negotiable upon experience and great pay progression scheme in place
    -A range of products to sell and is not limited
    -Employees and staff are very easy to get along with and is a welcoming office
    -Staff/ Management are very understanding
    -Unlimited Supply of caffeine (tea and coffee)

    Cons

    -Could do with technical upgrades, ie; up to date computers and better software
    -install a games/wreck room as the canteen can get very packed and noisy
    -have more designated parking for staff who have worked there for a while

    Advice to Management

    -Can’t really fault the management other than to have some sort of requirements and standards for those who they recruit on board the company.
    -have strict hygiene rules

    Kinex Response

    6 Mar 2018 – HR Manager

    Hi,

    Thanks for taking the time to share your review, we're glad you enjoy working in our vibrant office and benefit from our sociable working hours. We are always looking to improve our employee... More


  2. Helpful (1)

    "Sheffield - great office - great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Sheffield, England
    Current Employee - Telesales Agent in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Fun sales driven environment , with amazing staff and great motivated managers .
    I have learnt a lot about sales and have developed as a person with all the coaching given by the management team , and the chance to make commission on top of a salary and bonus , with the great sociable hours . Is fantastic different to every other call centre I've ever worked in and I've worked in a few ....

    Cons

    As it is a sales role appointment setting . There's targets to be met to keep the role and succeed which to be fair is discussed on day one and followed through with support and coaching every step of the way . So only way u can fail is by you not putting the effort . So not really a con more of a what u put in is what u get out ! It's sales it's expected to be like this .

    Advice to Management

    Keep the great work going seeing the office go from strength to strength is amazing , managers are supportive , and motivating , and very fair and honest if u put the effort they reward you ... which is all I can ask for In a sales role ! Keep
    Up the great work and recruit great staff . And stay fun and funny ... great company to work for if u work hard and want to make money !!!

    Kinex Response

    6 Mar 2018 – HR Manager

    Hi,

    Thanks for your fantastic review. It's great you have continued to develop with the help of our managers and enjoy the ability to increase your earnings through commission. We appreciate as a... More

  3. Helpful (1)

    "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent/Closer in Manchester, England
    Current Employee - Telesales Agent/Closer in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Kinex full-time (More than a year)

    Pros

    I love my job, everyday is new and great day with monthly competitions, in which it involves everybody. With weekly awards to recognize good performance and a great atmosphere to go along with it. The people are all nice and the office has a warm family feeling. Great days out with great people.

    Cons

    I don't have a lot to say on is one due to the whole job being a very good job but I would say the only thing is sick days I feel like if someone is poorly they should have to take 48hr off so they don't pass it on to anyone else and cause more time off due to it effecting the monthly competitions.

    Advice to Management

    Carry on the good work.

    Kinex Response

    19 Feb 2018 – HR Manager

    Hello,

    Thank you for your fantastic review, it’s great to hear you enjoy working at kinex, we’re glad you’re a part of our team! We are always looking to improve and your feedback will help us.


  4. "Telesales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Birmingham, England
    Current Employee - Telesales Agent in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (More than a year)

    Pros

    Fantastic atmosphere to work in, great incentives and the possibility to earn more money with commission and bonus.

    Cons

    Like with most jobs to earn extra you have to put in to gain back.

    Advice to Management

    Great management and do everything to help with different aspects of the role you take on with Kinex.

    Kinex Response

    15 Jan 2018 – HR Manager

    Hello,
    Thank you for your fantastic review, it’s great to hear you enjoy working at kinex, we’re glad you’re part of our team.


  5. "Hire and Fire Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Agent in Sheffield, England
    Former Employee - Telesales Agent in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kinex full-time

    Pros

    Fun working environment, plenty breaks

    Cons

    hire and fire job; they'll fire you after your first week if you don't get an appointment (reach targets) even though you're still in training

    Advice to Management

    Don't fire people when they're still getting used to the job role. You're wasting time and resources to train someone to fire them at the end of the week - give people a chance to get used to the role and get better at it.

    Kinex Response

    12 Feb 2018 – HR Manager

    Hello,

    Thank you for your review. We appreciate you taking the time to inform us of your experience, we are always looking to improve and your feedback will help us.


  6. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Sheffield, England
    Current Employee - Telesales Agent in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kinex full-time

    Pros

    They are none at all

    Cons

    Everything it was horrible pretty much

    Advice to Management

    Tell people that they will be fired for not meeting targets and be more supportive

    Kinex Response

    28 Mar 2018 – HR Manager

    Hello,

    Thank you for taking the time to leave your review. We're sorry to hear of your negative experience in our Sheffield regional office . If you would like to contact our HR department... More


  7. "Sheffield Kinex- lively and challenging environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Sheffield, England
    Current Employee - Telesales Agent in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Great team and environment, rewarding targets and learn a lot about sales work.

    Cons

    Can feel the pressure at time but it is just standard expectations

  8. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Sheffield, England
    Current Employee - Telesales Agent in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Very friendly and very welcoming

    Cons

    None what so ever place is great

    Advice to Management

    Keep up the great work your amazing


  9. "Revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Agent in Sheffield, England
    Former Employee - Telesales Agent in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kinex full-time (More than a year)

    Pros

    Fun vibrant office with plenty of energy

    Cons

    Half day training, new employees have 1 or 2 weeks probation to make 4 appointments, if they dont make the grade after a week they are out the door

    Advice to Management

    Have more faith in employees some can hit the ground running but others take longer to grow into the role


  10. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Stoke-on-Trent, England
    Current Employee - Telesales Agent in Stoke-on-Trent, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kinex full-time (More than 3 years)

    Pros

    Kinex is a good company to work for, good working environment, easy to get on with colleagues and management. Commission structure and bonuses are good on top of the basic wage.

    Cons

    6 O'clock finish where half 5 or five would be better.