Kura Employee Reviews about "working from home"

Updated 23 Nov 2020

To filter reviews, or .
4.2
83%
Recommend to a Friend
91%
Approve of CEO
Kura CEO Brian Bannatyne
Brian Bannatyne
356 Ratings
Pros
  • "Good handling of moving to working from home after the current covid-19 outbreak(in 106 reviews)

  • "They dealt with the COVID-19 pandemic very efficiently by creating home working solutions(in 51 reviews)

Cons
  • "There are no cons working for kura(in 17 reviews)

  • "However, the training aspect doesn’t help because you learn nothing when you get onto the call centre floor(in 10 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "working from home"

Return to all Reviews
  1. "Supportive and collaborative working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Risk Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time

    Pros

    Working from home Structured workday Regular updates from senior management Decent pay Performance reviews from own manager on a monthly/bi-monthly basis Ongoing training, coaching and development

    Cons

    I cant think of any at this time - I have worked in much worse places!

  2. "Really supportive management although seems stressful"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook

    I have been working at Kura full-time for less than a year

    Pros

    Given desktop computer, ethernet cable and headset to work from home. Lots of support from management and given half an hour coaching sessions 3 times a week to help with anything you struggle with.

    Cons

    The calls can be stressful and the targets.

    Continue reading

  3. COVID-19

    "helpful kind pleasant company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kura full-time

    Pros

    help always there freindly and very clean organised company

    Cons

    didnt get enough understanding when i had alot of internet issues working from home during the pandemic of this year 2020

    Continue reading
  4. COVID-19

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kura full-time

    Pros

    The people in my training group were nice and that’s the only thing that got me through the hellish experience

    Cons

    Where do I begin. This is the worst job I have ever had in my life. Please avoid at all costs. I finished training in March, did ONE half day of phone calls and then COVID happened. We were given PC’s to work from home. At first we were put on emails for a few weeks which was fine as I had little to no experience being on the phones. However, they just randomly sprung on us that the next day we’d be taking phone calls from home and that we’d have their “full support” LOL. I get that we had to take phone calls eventually as that’s our job but there was 0 support for the new starts. There was a WhatsApp group set up where you could ask questions and you’d get a reply 20 mins later “sorry hunni did u figure it out?” Or there was an online POD chat you could use where the replies would take a good 5-10 mins and the agents replying would be cheeky and arrogant even tho I was a new start and had no clue what I was doing. All the while managers are constantly phoning and texting u asking “r u okay?” Cause you have a customer on hold but there was no support put in place to actually help you resolve the calls. Additionally, KURA preach that they care about mental health. I took a short amount of time off as my MH was suffering after the first weeks on phones. Manager phoned and said that the 2 days off was fine but basically any more time off n I wouldn’t pass my probation. The same happened to a number of my colleagues. Don’t get me started on the actual office. The ladies toilets are comparable to the ape enclosure at Edinburgh zoo. In the short 2 months I was actually in office for training I seen used tampons/pads on the floors, faeces on toilet seats and on the toilet walls!!!, toilets were constantly blocked, urine on the floors and toilet paper/rubbish blocking the sinks. I could go on and on about the stench but I think you can imagine how disgusting this place is. I felt extremely undervalued at KURA and the management were arrogant, rude and so incredibly unorganised. I wish I never took the job there because it was terrible for my mental health. Another point to add. Myself and a few colleagues were speaking about our MH to a supervisor as working from home was difficult for us etc and he said “I know it’s difficult. why don’t you try putting on your KURA name badge to sit at ur home pc. It will feel like ur actually at work”

  5. COVID-19
    Helpful (4)

    "Don't listen to the propaganda"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Kura full-time for more than 3 years

    Pros

    City centre location. Handy for motorway. Lost of choice of desks and homeworking possible

    Cons

    Management team are kids who don't have any managerial skills. They lack people skills and communication. During lockdown whilst working from home, minimal contact from management during investment time we are told to chill. Brought up to HR. Just told it would be fedback to ops. The operations team seriously need to look at the way they are treating their staff. They have great ideas if only it was followed through. A company dedicated to mental health, yet schedules wellbeing webinars after the majority of call taking staff are online so they cant attend. Majority of these glassdoor reviews are false. My line manager told my whole team to write them and took notes of who wrote what and if we didn't reply he would be taking action. Not as transparent as they say they are. On the bus - thrown under it sorings to mind

    Continue reading
  6. COVID-19
    Helpful (1)

    "Great Development Oportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Learning and Development Specialist in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time for more than 3 years

    Pros

    Kura are always looking to develop people and always look to recruit from within. They offer a Future Managers program to help people move into management roles they also offer a future trainers program to give employees the knowledge to train both their peers and new start employees. Their response to COVID-19 was also brilliant as they had people home working within a week of the government lockdown where possible and where not possible they retained all employees on 100% pay even one's who were not entitled to the governments job retention scheme.

    Cons

    At times it can be challenging but this is because the company is always pushing you to better yourself.

    Continue reading
  7. COVID-19

    "Been a great experience working here. Lots of opportunities."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kura full-time for less than a year

    Pros

    Working here has just been great . From the training sessions to the real time work scene. It’s been an absolute hoot. From the excellent training provided at the start and from time to time whilst on the job to the amazing floor support and team managers. Even in this grave time of Covid-19 . Kura has done everything possible to support their employees and has made working from home soo easy.

    Cons

    None I can think of really.

    Continue reading
  8. "I had such high hopes for Kura..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook

    I have been working at Kura full-time for less than a year

    Pros

    Good transition to work from home

    Cons

    Long work hours, Stressful job for NMW.

    Continue reading
  9. COVID-19

    "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time

    Pros

    Kura have handled the working from home situation brilliantly and have resolved all issues efficiently. Kura have also made people feel at ease throughout the COVID19 situation by ensuring them that there jobs will remain safe.

    Cons

    No cons for this company

  10. COVID-19
    Helpful (1)

    "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Complaints in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time

    Pros

    Good handling of moving to working from home after the current covid-19 outbreak. Try to offer good incentives to employees. Good facilities and an enjoyable work environment

    Cons

    Communication from operations isn’t always the best

Viewing 1 - 10 of 110 English Reviews
</>Embed