Kura Employee Reviews about "working from home"

Pros

Working from home Structured workday Regular updates from senior management Decent pay Performance reviews from own manager on a monthly/bi-monthly basis Ongoing training, coaching and development

Cons

I cant think of any at this time - I have worked in much worse places!

Pros

The people in my training group were nice and that’s the only thing that got me through the hellish experience

Cons

Where do I begin. This is the worst job I have ever had in my life. Please avoid at all costs. I finished training in March, did ONE half day of phone calls and then COVID happened. We were given PC’s to work from home. At first we were put on emails for a few weeks which was fine as I had little to no experience being on the phones. However, they just randomly sprung on us that the next day we’d be taking phone calls from home and that we’d have their “full support” LOL. I get that we had to take phone calls eventually as that’s our job but there was 0 support for the new starts. There was a WhatsApp group set up where you could ask questions and you’d get a reply 20 mins later “sorry hunni did u figure it out?” Or there was an online POD chat you could use where the replies would take a good 5-10 mins and the agents replying would be cheeky and arrogant even tho I was a new start and had no clue what I was doing. All the while managers are constantly phoning and texting u asking “r u okay?” Cause you have a customer on hold but there was no support put in place to actually help you resolve the calls. Additionally, KURA preach that they care about mental health. I took a short amount of time off as my MH was suffering after the first weeks on phones. Manager phoned and said that the 2 days off was fine but basically any more time off n I wouldn’t pass my probation. The same happened to a number of my colleagues. Don’t get me started on the actual office. The ladies toilets are comparable to the ape enclosure at Edinburgh zoo. In the short 2 months I was actually in office for training I seen used tampons/pads on the floors, faeces on toilet seats and on the toilet walls!!!, toilets were constantly blocked, urine on the floors and toilet paper/rubbish blocking the sinks. I could go on and on about the stench but I think you can imagine how disgusting this place is. I felt extremely undervalued at KURA and the management were arrogant, rude and so incredibly unorganised. I wish I never took the job there because it was terrible for my mental health. Another point to add. Myself and a few colleagues were speaking about our MH to a supervisor as working from home was difficult for us etc and he said “I know it’s difficult. why don’t you try putting on your KURA name badge to sit at ur home pc. It will feel like ur actually at work”

Pros

Kura have handled the working from home situation brilliantly and have resolved all issues efficiently. Kura have also made people feel at ease throughout the COVID19 situation by ensuring them that there jobs will remain safe.

Cons

No cons for this company

Pros

Good handling of moving to working from home after the current covid-19 outbreak. Try to offer good incentives to employees. Good facilities and an enjoyable work environment

Cons

Communication from operations isn’t always the best