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LEGO Brick Specialist Reviews

Updated 22 June 2018
50 reviews

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Brick Specialist

4.4
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LEGO Chief Executive Officer Niels B. Christiansen
Niels B. Christiansen
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Employee Reviews

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Pros
Cons
  • "Lack of work life balance - too many competing priorities" (in 9 reviews)

  • "No full time work available as a merchandiser" (in 12 reviews)

More Pros and Cons

  1. "Started off great, but getting more & more corporate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Brighton, England
    Former Employee - Brick Specialist in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LEGO part-time (More than 3 years)

    Pros

    Great atmosphere, every customer is excited to be there so it's a pleasure to serve them. Great, friendly team that I miss. Pleasant shop to be in, clean & fun job. Always a pleasure selling Lego, you can get excited about the product!

    Cons

    The pay really isn't enough for what we were expected to do as laid out by our secret shopper visits. Every single customer had to be treated, not like humans, but by asking them as many 'by the book' questions as possible. We would have to stay late to fill the shelves - sometimes until 9.30pm. Management was steadily getting more & more corporate & less about the values of Lego, and the customers would be aware of this. Lots of elements were made in China at a cheaper cost, and a worse quality (like the keyrings) - rather than the motto 'only the best is good enough'. There was no way we would be allowed to personalise the shop at all to make it nicer for customers / i.e: having a 'staff builds' display, or Brighton-related displays. Began to feel like our shop had been left behind to make way for new shops to open.

    Advice to Management

    Go back to 'only the best being good enough', no more trying to cut costs by getting elements made cheaper elsewhere. The beauty of Lego when I started was that it came from the great factory in Billund.


  2. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Schaumburg, IL (US)
    Former Employee - Brick Specialist in Schaumburg, IL (US)

    I worked at LEGO part-time (More than a year)

    Pros

    Very flexible and you get free Lego sets every so often.

    Cons

    Does not offer employees full time, only part time. The pay is also pretty low.

    Advice to Management

    Increase wages, offer benefits, andallow full time positions,

  3. "First time workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brick Specialist in Paramus, NJ (US)
    Current Employee - Brick Specialist in Paramus, NJ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEGO part-time (More than a year)

    Pros

    Passionate team That works with employees and enjoys helping others

    Cons

    Base Pay is wonderful for kids 18 as a first job however, can become stressful for people who need money.

    Advice to Management

    A little better pay goes a long way.


  4. "Fun first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Brick Specialist
    Former Employee - Brick Specialist

    I worked at LEGO part-time (More than a year)

    Pros

    Fun environment, really good employee discount,

    Cons

    Can be slow during the day. On holidays or some weekends it can be so full you can hardly move through the store. Getting stuck as greeter is really boring.


  5. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Surrey, BC (Canada)
    Former Employee - Brick Specialist in Surrey, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LEGO part-time (More than a year)

    Pros

    Absolutely amazing staff in all the positions within the store.
    Customers were so much fun and quirky.
    Kids were amazing and if you want to learn to deal with them, there is no better place.
    Family like coworkers.
    Fantastic gifts and treatment from higher ups and company owner.

    Cons

    Not really any cons to be honest, closest thing would be you get some customers who take special gifts as the norm and expect free stuff a lot & some mean ones but that is about it.

    Advice to Management

    Keep being awesome :)


  6. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Montreal, QC (Canada)
    Former Employee - Brick Specialist in Montreal, QC (Canada)

    I worked at LEGO part-time (More than a year)

    Pros

    Fun atmosphere... interacting with kids

    Cons

    Ridiculous speech you had to give to every customer
    Boss was sexist. so that didnt help

    Advice to Management

    Recruit actual human beings as managers,


  7. "Retail sales-great management and company takes care of its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Detroit, MI (US)
    Former Employee - Brick Specialist in Detroit, MI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LEGO part-time (More than 3 years)

    Pros

    Positive working environment
    Team building
    Company treats employees well
    50% discount on items
    + exclusive Christmas sets given to only employees

    Cons

    Hourly salary is a bit low, but higher than minimum wage
    Hard not to spend your money on Lego sets :)

  8. "Part Time Brick Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Miami, FL (US)
    Former Employee - Brick Specialist in Miami, FL (US)

    I worked at LEGO part-time (More than a year)

    Pros

    The Lego Store is a fun and upbeat place to work, you definitely have to like kids. I had a great supervisor. Overall, it is a great place to work if you are energetic, enthusiastic, and like kids.

    Cons

    You're standing your entire shift


  9. "Standard sales associate job"

    StarStarStarStarStar
    Former Employee - Brick Specialist in Lake Buena Vista, FL (US)
    Former Employee - Brick Specialist in Lake Buena Vista, FL (US)

    I worked at LEGO part-time (More than a year)

    Pros

    Get discounts on any set, depending on how long you worked there.

    Cons

    Small store, but very busy so it gets crazy and hot in the afternoon.


  10. "Retail woes, wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Lynnwood, WA (US)
    Former Employee - Brick Specialist in Lynnwood, WA (US)
    Recommends

    I worked at LEGO part-time (More than a year)

    Pros

    Great coworkers, exceptional management, enthusiastic training and development, new LEGO sets rolling in all the time, happy kids and happy parents, creative opportunities, building display LEGO sets, massive discount on personal purchases.

    Cons

    LOUD, terrible technical support, the common woes of retail sales (occasional irate customers, shoplifting, poor wages), limited available hours, unpleasant lighting inducing headaches (typical mall problems), traffic.

    Advice to Management

    Paying careful attention to the uniquenesses of your staff, offering competitive incentives as well as team-win bonuses, pushing toward tangible goals (in sales as well as ratings, cleanliness, and mystery shopper scores), and a conversational approach to personnel development and training made my managers AWESOME.