LEGO Customer Service Advisor Reviews | Glassdoor.co.uk
Glassdoor Logo

Find jobs for Customer Service Advisor

LEGO Customer Service Advisor Reviews

Updated 5 June 2018
4 reviews

Filter

Filter

Customer Service Advisor

1.4
StarStarStarStarStar
Recommend to a friend
Approve of CEO
LEGO Chief Executive Officer Niels B. Christiansen
Niels B. Christiansen
0 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Lack of work life balance - too many competing priorities" (in 9 reviews)

  • "No full time work available as a merchandiser" (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Working for LEGO doesn't really feel like work as LEGO bricks are keeping you company all the time :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEGO full-time (More than a year)

    Pros

    Great benefits, lovely colleagues, cool products, crazy Minifigures etc.

    Cons

    I'm working for LEGO customer services in Slough. The biggest challenge is dealing with customers that were unlucky with an online purchase for LEGO sets. Especially when a LEGO set is sold out or wasn't delivered on time for their child's upcoming birthday due to miscommunication.

    Advice to Management

    Keep it up! :)


  2. Helpful (1)

    "Working as seasonal advison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor

    I worked at LEGO full-time (Less than a year)

    Pros

    Improving communication skills, dealing with customers enquiries and complains, very good for a first experience as an advisor

    Cons

    Not enough training, stressful job, dealing with many complaints, many of them nonsense. too much confidential information.

    Advice to Management

    Give more training and better, especially to write emails and deal with complaints.
    Focus on employees too not just customers

  3. Helpful (4)

    "Customer Service Advisor Slough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Former Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LEGO full-time (More than 3 years)

    Pros

    Free tea, coffee and cereals. Sorry, can't think of any other Pros. Only free tea, free coffee and free cereals!

    Cons

    Bad Management, very rude and fake teamleaders, no fairness, no understanding, uneducated and unknowledgeable teamleaders, no recognition for your hardwork, poor Communication, I saw every month advisor leaving this Company because of all the negative things going on there!

    Advice to Management

    Open your eyes!! Listen to everyone not only to teamleaders! Educate your teamleaders! These people there working as teamleaders are not teamleaders. See and realise that the advisors are doing the real hardwork. Treat advisors like normal human beings! My list of advice is very long but I just realised they won't listen anyways!


  4. Helpful (1)

    "Just like another call centre job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at LEGO full-time (More than a year)

    Pros

    pays the bills, lovely work colleagues, working hours are good

    Cons

    no opportunity to grow, bad communication in the company, have to make up for mistakes of other departments, bad management and unknowledgeable team leaders, advisors are only a number and not valued by the company

    Advice to Management

    Start valuing your people for their good work, outstanding customer service is very important and ours starts falling apart.