LEGO Reviews | Glassdoor.co.uk

LEGO Reviews

Updated 17 July 2018
421 reviews

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421 Employee Reviews

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Pros
Cons
  • "Lack of work life balance - too many competing priorities" (in 9 reviews)

  • "No full time work available as a merchandiser" (in 12 reviews)

More Pros and Cons

  1. Helpful (4)

    "Customer Service Advisor Slough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Former Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LEGO full-time (More than 3 years)

    Pros

    Free tea, coffee and cereals. Sorry, can't think of any other Pros. Only free tea, free coffee and free cereals!

    Cons

    Bad Management, very rude and fake teamleaders, no fairness, no understanding, uneducated and unknowledgeable teamleaders, no recognition for your hardwork, poor Communication, I saw every month advisor leaving this Company because of all the negative things going on there!

    Advice to Management

    Open your eyes!! Listen to everyone not only to teamleaders! Educate your teamleaders! These people there working as teamleaders are not teamleaders. See and realise that the advisors are doing the real hardwork. Treat advisors like normal human beings! My list of advice is very long but I just realised they won't listen anyways!


  2. Helpful (1)

    "LEGO Brand retail"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Get to work with kids. Has the potential to be an amazing job but falls at basic hurdles.

    Cons

    Weak management, low pay and long strange hour patterns.

    Advice to Management

    keep a better eye on management at store level, especially in London. They have free reign and make their employees feel like cattle.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LEGO full-time

    Pros

    Lots of really passionate people who love what they do. Lots of opportunities if you are able to relocate. Great selection of development courses which you are encouraged to take part in.

    Cons

    Highly demanding environment and a lot of pressure - definitely not a 9-5 company at most levels Has a highly corporate approach.

    Advice to Management

    Look at how you can make the business more flexible and lean to make the most of all opportunities


  4. Helpful (1)

    "Just like another call centre job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Current Employee - Customer Service Advisor in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at LEGO full-time (More than a year)

    Pros

    pays the bills, lovely work colleagues, working hours are good

    Cons

    no opportunity to grow, bad communication in the company, have to make up for mistakes of other departments, bad management and unknowledgeable team leaders, advisors are only a number and not valued by the company

    Advice to Management

    Start valuing your people for their good work, outstanding customer service is very important and ours starts falling apart.


  5. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Slough, Berkshire, South East England, England
    Former Employee - Customer Advisor in Slough, Berkshire, South East England, England

    I worked at LEGO full-time (Less than a year)

    Pros

    Team working, people from all the Europe

    Cons

    Average salary, very poor location


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun and caring, always thinking of staff and being told to always place service over everything else, makes your work enjoyable.

    Cons

    There are not lots of areas to move to once you develop to manager. I struggled to get to manager as the team never move.

    Advice to Management

    Try and develop a higher organisation outside of London.


  7. "Pays the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at LEGO full-time (More than a year)

    Pros

    + laid back environment
    + private health care
    + gym
    + subsidised canteen
    + free snacks
    + training

    Cons

    - high productivity targets
    - very high pressure for getting good feedback from customers
    - lack of organizational processes
    - inexperienced team leaders
    - lack of career progression

    Advice to Management

    -

  8. "Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LEGO full-time (More than a year)

    Pros

    Nice, bright and clean work place.

    Cons

    Very far from the city. They have some team members which is very sneaky.

    Advice to Management

    They should just care about the LEGO not their personal EGO.


  9. Helpful (4)

    "Awkward."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LEGO full-time (More than a year)

    Pros

    The pay is decent, above minimum wage.
    You get some really lovely customers upon occasion.
    Discount is good, if you're into that kind of thing.

    Cons

    Online training is unnecessarily long and pointless.
    Very clique-y.
    Parents don't control their children and you end up feeling like a childminder. Parents left their kids in store for HOURS without supervision.
    Say they promote individuality etc, but you don't get to express your own personality as a staff member.
    Ridiculous policies and scripts to follow.
    Awkward tension at all times between staff.
    My manager in particular was really offensive and rude.

    Advice to Management

    Don't look down on people. Let people play to their strengths.


  10. Helpful (3)

    "Worked at Lego store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at LEGO part-time (Less than a year)

    Pros

    - Good atmosphere to work in.
    - Working there will help you come out of your shell if you're a shy person.
    - You get proper training on how to be customer focused.
    - You get to play with Lego all day everyday.
    - Work days can be really good if you're with the right people.

    Cons

    - The pay isn't worth the amount of work that is expected of you, especially that your work and efforts are not really recognised.
    - Excessively increased hours even if you only intended to work part time so your work life balance can get thrown off.

    Advice to Management

    Put people where they are their strongest e.g if people are good at being on the shop floor, don't keep putting them at the back to do deliveries and vice versa.


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