LV= General Insurance Reviews
Updated Jul 20, 2021
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Found 35 of over 36 reviews
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Approve of CEO
Steve Treloar
15 Ratings
- Former Employee, more than 3 years★★★★★
Pros
Good salary and nice people
Cons
Can’t think of any cons
Thanks for taking the time to leave us your feedback. We’re really glad you’ve had a positive experience with us. We hope that you continue on a positive journey with LV=GI!
- Current Employee, more than 8 years★★★★★
Pros
Team ethic Flexible working Engagement
Cons
Promotion for the selected few. Promotions not advertised All the projects going to the same people. Very little chance to prove yourself Pay is awful
Continue readingLV= General Insurance Response
Resourcing Consultant
Thank you for taking the time to write a review. From our company culture to our ways of working, we try to put our people at the heart of everything we do, but we’re aware that we don’t always get it right. We aim to support our people at all times, and one of our aims this year is to make sure they feel supported when they need it most - we also recognise that career development is just an important part of your journey with LV= GI. If you would like to discuss your experience in more detail then please email resourcingGI@lv.co.uk.
- Former Employee, more than 1 year★★★★★
Pros
training was great and enjoyable
Cons
hours are long so are shifts
LV= General Insurance Response
Resourcing Consultant
Thank you for taking the time to write a review. From our company culture to our ways of working, we try to put our people at the heart of everything we do, but we’re aware that we don’t always get it right. We aim to support our people at all times, and one of our aims this year is to make sure they feel supported when they need it most - we also recognise that career development is an important part of your journey with LV=GI. If you would like to discuss your experience in more detail then please email resourcingGI@lv.co.uk.
- Current Employee, less than 1 year★★★★★
Pros
Salary Free drinks Evening work Nothing else Nothing else
Cons
Everything else Was absolutely rubbish working at FOS
Continue readingLV= General Insurance Response
Resourcing Consultant
Thank you for taking the time to leave us your feedback. We appreciate you letting us know how you feel and assure you we do take these concerns seriously. We care about our people and we aim to build an inclusive and diverse environment where everyone can feel comfortable, respected and supported. We'd like to hear more about your experience and what we can do to improve this for future starters - please email us at ResourcingGI@lv.co.uk
- Former Employee, more than 8 years★★★★★
Pros
Great people & good environment.
Cons
Market changes resulted in unfortunate redundancies.
Continue reading - Former Employee, more than 5 years★★★★★
Pros
Great employer who lived up to the company ethos. Looked after their staff and their customers.
Cons
Not much room for growth within the business
Continue readingLV= General Insurance Response
Resourcing Consultant
Thank you for taking the time to write a review. From our company culture to our ways of working, we try to put our people at the heart of everything we do, but we’re aware that we don’t always get it right. We aim to support our people at all times, and one of our aims this year is to make sure they feel supported when they need it most - we also recognise that career development is an important part of your journey with LV=GI. If you would like to discuss your experience in more detail then please email resourcingGI@lv.co.uk.
- Former Employee, less than 1 year★★★★★
Pros
I can’t say they is any pros at all
Cons
I started to work at LV over lockdown, firstly I would say that training is very rushed felt not ready and basically told you have to be in the phones that’s ok that’s what my job is but I do believe people learn at different paces you told the basics and sent on your way I felt completely unprepared. Once you are in your “Team” are told You have support from your team leader or another team leader that’s if they answer your messages. I had customers who would be so personal about me and I would struggle with that would ask for help and be told I am given all the tools I need to manage customers who are like that sometimes customers would be so mad that I would ask for a. Manager to take the call as they said they could do but they do everything they can to not take that call. I’ve asked for calls to be listened to by a manager as a customer has requested it and I was practically told To lie to the customer that this is what the call said but the “team leader” had no intention to listen to the call. I had a illness early on in my employment which I was in severe pain with and I would return to work explain everything and the next steps for me they would ok it and then when I said I needed to make a call about the issue it was considered “not an emergency” which meant I would not be able to get the issue resolved for weeks due to horrific hours. Inevitably my mental health suffered so badly that I found the calls I was struggling with became even harder to manage I would have my ‘1-1s’ and be asked what can we do we can’t keep having you of the phones because of these calls I asked for 10 mins once a week to just see how I’m doing to just talk about some calls and how they are affecting me I get told that was not there job and I just need to be on the line waiting for calls. My mental health deteriorated fast if you want that to happen and have little to no support if you show signs of any mental health illness then work for LV if not then please protect you mind and mental well being then stay away.
Continue readingLV= General Insurance Response
Recruitment Manager
Thank you for taking the time to write a review. From our company culture to our ways of working, we try to put our people at the heart of everything we do, but we’re aware that we don’t always get it right. We aim to support our people at all times, and one of our aims this year is to make sure they feel supported when they need it most - we also recognise that mental health is just as important as your physical health. If you would like to discuss your experience in more detail then please email resourcingGI@lv.co.uk.
- Current Employee, more than 10 years★★★★★
Pros
Great people. Good pay and benefits
Cons
Nothing that I can think of
Continue reading - Current Employee, more than 5 years★★★★★
Pros
do interesting stuff with great colleagues
Cons
slightly below market salary but good benefits
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Great values, really nice atmosphere and feel valued.
Cons
Not many cons I can think of. Really enjoyed my time there.
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LV= General Insurance Response
Resourcing Consultant