La Fosse Associates Reviews

Hi – thanks for taking the time to write this and for the five stars. We really appreciate the feedback and I’m glad that your experience of us has been so positive. Just wanted to correct one important point on commission. We have not reduced commission paid. We did withhold 3% of billings until the year end when Covid hit, but we paid it out. We are doing the same this year but fully expect to pay that at the end of this year also. So it is still an arrangement that pays 33.3% of billings. In fact we have actually increased it as we have added additional bonuses for cross selling, for bringing in new business and other one off incentives. The additional cross selling bonus is working really well and is not just financially rewarding those who are doing it but of course those who are benefiting from having more work given to them by someone else! Lastly, new service lines like futureproof and Digital Outcomes have also enabled many people to earn additional commission through introducing these new businesses to their clients. I’d be very happy to discuss this further if you would like – please drop me an email at james.parker@lafosse.com and we can schedule a catch up

Hi – firstly, thanks for taking the time to provide feedback. Our mental health support programme covers personal counselling, individual coaching, 121 phone based Cognitive Behavioural Therapy, workshops on nutrition, stress management and free gym membership. We deliver this via a freelance Counsellor, Sanctus and BUPA primarily –we don’t think that all parts of that will be useful to everyone – but we would rather provide as many options as possible. Safety is our primary concern, but we do believe it’s better to be together – for a number of reasons. We have always acted out of an excess of caution to provide a safe environment and to work in consultation with employees on where they should work –listening to genuine concerns is always what guides the decision. It’s somewhat of a moot point now that 90% of the company are working remotely, but you are right: a lot of people were uncomfortable coming back in at first. I was one of them – after everything we have all been through, it seemed quite daunting. But for nearly everyone at that time, it turned out to be the right thing for them, and something they got quickly into. I am very sorry if you were made to feel bad about not coming in. It was something we worked hard to avoid happening anywhere but it sounds as if this wasn’t your experience. Re holiday pay – we did pay this, but people were expected to take their holiday as part of their notice. I understand your frustration, and of course anyone being made redundant would want to be paid more. So I am sorry if the expectation wasn’t communicated well. However, we did everything possible to balance our commitment to caring for ex-employees and our care for our current employees. Redundancies are the very last thing any business want to go through. Many thousands of businesses are doing so now though. Nearly all in response to Covid, and nearly all with the same aim in mind – to preserve as many jobs as possible in the longer run. To summarise – thanks again for everything you did for us while you were here. We will always be grateful for that, and we are sorry we could not have done more for you. There are definitely points we want to improve on as a consequence of this feedback. And some decisions we had to take in the interests of the whole team that we understand you are not happy about, but couldn’t have done differently. In any event, I hope you have found the next opportunity that’s right for you, and all the best with it.